Medical Money Matters with Jill Arena

Jill Arena
  • 5.0 (11)
  • MEDICINE
  • UPDATED WEEKLY

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

  1. 1D AGO

    Episode 180: Drowning in Reports, But Still Guessing? How to Turn Practice Data Into Real Decisions

    Send us Fan Mail Today we’re talking about something that is hiding in plain sight in almost every practice I work with—and that is your data. Because here’s the truth: most practices are sitting on a goldmine of data inside their EMR and practice management system… but very few are actually using it to make better business decisions. You’ve got reports. You’ve got dashboards. You’ve got numbers. But if you’re like most physicians and practice leaders, you’re still asking: what does this actually mean, what am I supposed to do with this, and why do I feel like I’m drowning in information but still guessing on decisions? If that sounds familiar, you’re not alone—and you’re not behind. You just haven’t been given the right framework yet. So today, I’m going to walk you through what business intelligence actually means in a medical practice, why most practices don’t fully use their data, why having the right analyst can completely change your trajectory, and three very practical ways you can start using your data to make better decisions starting now. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    15 min

  2. APR 28

    Episode 179: Stop Wasting Conferences: How to Get Real Value from Every Event

    Send us Fan Mail It’s conference season—and calendars are filling up fast. Flights are getting booked, hotels are getting reserved, registration fees are getting approved, and calendars are getting blocked off for a few days away from the practice. And if you’re like most physicians and practice leaders, there’s a mix of emotions. Maybe a little excitement. Maybe a little overwhelm. Maybe even a quiet question in the back of your mind… Is this actually worth it? Because when you really step back and look at it, attending a conference is not a small decision. It’s not just the registration fee. It’s the travel. The hotel. The meals. The time away from patients. The disruption to your team. The mental energy. This is not a $2,000 decision. For most people, this is a $5,000 to $10,000 investment… sometimes more. And yet, what I see over and over again is that people treat conferences almost like a passive experience. You show up. You sit in sessions. You take a few notes. You maybe talk to a couple of people. And then you come home… and within a week or two, it’s like it never happened. Nothing really changes. So today, I want to challenge that. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    17 min

  3. APR 21

    Episode 178: If You Didn’t Say It, It Didn’t Happen: The Hidden Risk of Ambient Scribes

    Send us Fan Mail Ambient scribes are one of the most exciting developments we’ve seen in clinical workflows in years. They promise less typing, less burnout, and more meaningful connection with patients.  And for many physicians, that alone feels like a long-overdue shift in the right direction. But here’s the question: are they actually capturing the full clinical and financial story of the visit? Because what I’m seeing, across practices of all sizes, is that while ambient scribes are incredibly helpful… they’re not the whole answer. And this isn’t a knock on the technology. In fact, I think it’s one of the most important tools we’ve added to the clinical environment in a long time. But like any tool, its value depends entirely on how it’s used—and what we assume it’s doing for us. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    17 min

  4. APR 14

    Episode 177: Did You Really Get Paid? Reconciliation in Practice Finance: A Conversation with Sasha King of Anatomy

    Send us Fan Mail How do you know if you really got paid? Reconciliation between bank deposits, practice management system payment posting and accounting system totals is one of the most persistent—and often overlooked—challenges in healthcare operations. And it's a fantastic internal control. In this episode, I sit down with Anatomy’s CEO Sasha King to discuss how groups should automate bank deposits, strengthen internal controls, and bring much-needed clarity to the reconciliation process. In a space where manual workflows and fragmented systems can quietly create risk, inefficiency, and lost revenue, Sasha's work is about creating structure you can trust—without adding complexity. You can connect with her via LinkedIn at: https://www.linkedin.com/in/sashabking/ or via Anatomy's website at: https://www.anatomy.com/ Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    29 min

  5. APR 7

    Episode 176: Social Media: Friend or Foe for Your Practice?

    Send us Fan Mail Today we’re talking about something that tends to bring up a mix of reactions for physicians and practice leaders, and that is social media. For some of you, this feels like something you know you should be doing more with, but it keeps getting pushed down the list. For others, it feels like noise or distraction, and you’re not convinced it really matters. And for a few of you, you’ve probably seen enough examples to feel a little cautious—maybe even concerned—about the risks. And honestly, all of those reactions are valid. Because social media, especially in healthcare, really is a bit of a double-edged sword. Done well, it can become one of your most effective tools for communication, visibility, and trust-building. Done poorly—or simply ignored—it can quietly work against you in ways that are easy to miss. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    15 min

  6. MAR 31

    Episode 175: The Hidden Cost of “Cheap” Revenue Cycle Management

    Send us Fan Mail Today we’re going to talk about something that seems really practical on the surface… but has massive implications for your income, your stress level, and the long-term health of your practice. And that is this: Why going cheap on your revenue cycle is almost always a mistake. Now, I want to start by saying—this is not about criticizing any specific vendor or company. This is about understanding how these systems actually work…so you can make better decisions. Because revenue cycle is one of those areas in your business where…what looks like savings on paper… often turns into lost income in reality. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    19 min

  7. MAR 17

    Episode 174: Playing With Data: A Conversation With Nate Moore

    Send us Fan Mail Physicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how physicians and practice leaders can take a different approach. We wander through many topics, such as scheduling, denials, downcoding and many more concerns and how they can all be addressed with data analytics that lead to business intelligence. Nate's creative problem solving and facility with databases shines through our entire conversation. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    31 min

  8. MAR 10

    Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices

    Send us Fan Mail There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today. This is where leadership and loyalty collide. Today, we’re talking about a common growing pain in medical practices: when a good office manager isn’t enough anymore. Not because they failed. Not because they didn’t care. But because the practice changed—and the role didn’t. There’s a phrase that comes up again and again in these situations: what got you here won’t get you there. And nowhere is that more true than in practice management. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!   Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    13 min
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5
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About

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

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