Medical Money Matters with Jill Arena

Jill Arena
  • 5.0 (11)
  • MEDICINE
  • UPDATED WEEKLY

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

  1. 18H AGO

    Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices

    Send a text There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today. This is where leadership and loyalty collide. Today, we’re talking about a common growing pain in medical practices: when a good office manager isn’t enough anymore. Not because they failed. Not because they didn’t care. But because the practice changed—and the role didn’t. There’s a phrase that comes up again and again in these situations: what got you here won’t get you there. And nowhere is that more true than in practice management. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!   Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    13 min

  2. MAR 3

    Episode 172: Growth or Chaos: The Early Warning Signs Success Is Creating Friction Inside Your Practice

    Send a text There’s a moment that many successful medical practices reach where something feels… off. Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication takes more effort. Decisions feel heavier. Small issues seem to snowball faster than expected. Instead of growth feeling energizing, it starts to feel exhausting. That’s the moment we’re talking about today. Because growth is supposed to make things better, not more chaotic. And when success starts creating friction inside a practice, it’s not a sign that something is wrong—it’s a sign that the practice is changing. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    13 min

  3. FEB 24

    Episode 171: Cash Flow Tells the Truth: What Your Financials Are Saying About Your Next 12 Months

    Send a text There are practices that look profitable on paper and still feel constantly on edge. Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership always feels like they’re waiting for the other shoe to drop. That feeling usually has nothing to do with profit. It has everything to do with cash flow. Cash flow tells the truth in a way no other financial statement does. Revenue tells you what you earned. Profit tells you what’s left after expenses. But cash flow tells you whether you’re actually safe—and what the next twelve months are likely to feel like. Today, we’re talking about what your financials are saying about your future, why cash flow forecasting is one of the most underused leadership tools in medicine, and why having three forecasts—not one—is what separates confident practices from reactive ones. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    12 min

  4. FEB 17

    Episode 170: From Busy to Sustainable: The Numbers That Reveal Whether Your Practice Is Actually Healthy

    Send a text “Busy” is one of the most dangerous words in medicine. It sounds positive. Reassuring, even. When a practice is busy, it feels productive. Schedules are full. Phones are ringing. The waiting room is packed. From the outside—and often from the inside—it looks like success. But over the years, we’ve seen something very different play out behind the scenes. Some of the busiest practices we work with are also the most fragile. Margins are thin. Physicians are exhausted. Cash flow feels unpredictable. Decision-making becomes reactive. And despite all that activity, there’s a quiet sense that the practice isn’t as healthy as it should be. That’s because “busyness” is not the same thing as sustainability. Today, we’re talking about the numbers that reveal whether your practice is actually healthy. Not just productive. Not just active. But resilient, stable, and built to last. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    14 min

  5. FEB 10

    Episode 169: The Hidden Levers of Profitability: 5 Operational Signals Most Practices Miss

    Send a text If you talk to most physicians about their practices, you’ll hear a familiar refrain. “We’re busy.” “Our schedules are full.” “We’re seeing more patients than ever.” And yet, in the very next breath, many of those same practices will say something else that feels contradictory. “Margins feel tight.” “Cash flow is unpredictable.” “It doesn’t feel like the numbers reflect how hard we’re working.” That disconnect is where today’s conversation begins. Because truly profitable practices don’t usually feel chaotic or confusing. And struggling practices aren’t usually struggling because of a lack of demand. More often than not, profitability—or the lack of it—is being driven by a handful of operational signals that are hiding in plain sight. Today we’re talking about the hidden levers of profitability. Specifically, five operational signals that most practices miss, why they’re so easy to overlook, and why they matter far more than simply seeing more patients. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    14 min

  6. FEB 3

    Episode 168: Buying Back Your Autonomy: When—and How—to Leave the Hospital System or Large Group

    Send a text There was a time when hospital or large group employment felt like the safe choice. Predictable income. Built-in infrastructure. Someone else worrying about staffing, compliance, billing, and contracts. For many physicians, it felt like a reasonable trade—give up some control in exchange for stability. But over the past several years, something has shifted. More and more physicians are realizing that while hospital or large group employment may reduce certain risks, it often introduces a different kind of cost. Less autonomy. Less flexibility. Less influence over how medicine is practiced day to day. Schedules are set by committees. Compensation models feel disconnected from effort or quality. Decisions that directly impact patient care are increasingly made far away from the exam room. That’s why today we’re talking about buying back your autonomy. Specifically, when—and how—to leave the hospital system and build your own independent practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    16 min

  7. JAN 27

    Episode 167: The Seven Metrics That Predict Your Practice’s Future

    Send a text Today we’re diving into a topic that separates thriving practices from those that drift — the key metrics that don’t just describe your practice, but actually predict its future. If you’ve ever felt like your practice is reactive rather than proactive, this episode is for you. You might be tracking revenue and visit volume, but unless you’re watching the right signals — the ones that truly forecast performance — you’re flying blind. By the end of today’s show, you’ll know the 7 metrics that matter most, how they work, industry benchmarks where available, why they matter, and how often you should be reviewing them. You’ve probably heard the phrase measure what matters. But in medical practice management, that’s easier said than done. There are hundreds of numbers you could look at — claims denials, phone calls, referral turnaround, days to bill — but some have real predictive power. We’ll go through the seven most predictive ones today, and even give you two “extra credit” metrics for when your group is ready to level up. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    14 min

  8. JAN 20

    Episode 166: Forget Resolutions—Step Boldly Into the New Year with a Private Practice Survival Guide

    Send a text The calendar flipped, and now every private practice has a choice—coast into the new year, or step boldly into it with a plan. 2026 is already shaping up to be a big year for healthcare. From financial tightening and operational pivots to compliance shifts and new technologies, there’s no shortage of challenges—or opportunities. And the practices that prepare now, that move with clarity and intention, are the ones that will stay strong, stay independent, and thrive. This episode is your playbook. A practical, no-nonsense guide to help you take stock, refocus, and align your team around what really matters. Whether you’re an administrator, a physician leader, or part of an executive team, this conversation is meant to help you lay the foundation for a smarter, stronger year ahead. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!   Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    15 min
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5
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About

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

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