Medical Money Matters with Jill Arena

Jill Arena
  • 5.0 (11)
  • Medicine
  • Updated Weekly

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

  1. 7h ago

    Episode 202 | Beyond the Shot: Vaccines, Practice Profitability & Patient Care with Mike Myers

    Send us Fan Mail Vaccines are one of medicine's greatest public health achievements—but for today's physician practices, they're also becoming increasingly complex to manage. Between changing recommendations, reimbursement challenges, inventory costs, and patient education, vaccination programs require thoughtful clinical and business leadership. In this episode of Medical Money Matters, Jill Arena welcomes Michael Myers, MD, MBA, physician executive, author, and nationally recognized expert in primary care, public health, and healthcare leadership. Dr. Myers discusses his new book, The Vaccine Bible, sharing why he wrote it, the knowledge gaps he hopes to address, and what physicians need to understand as the vaccine landscape continues to evolve. Together, Jill and Dr. Myers explore how vaccine programs affect the financial health of medical practices, practical strategies for navigating reimbursement and operations, and how physicians can have productive conversations with patients while maintaining trust and delivering high-quality care. Dr. Myers can be reached via LinkedIn at: https://www.linkedin.com/in/michael-t-myers-jr-md-mba-45325762/ and The Vaccine Bible can be purchased here: https://www.amazon.com/dp/1646049403/?bestFormat=true&k=the%20vaccine%20bible&ref_=nb_sb_ss_w_scx-ent-bk-v2_k0_1_17_de&crid=39W581IUY0TZP&sprefix=the%20vaccine%20bible Whether you're in private practice, employed by a health system, or leading a medical group, this conversation offers practical insights into balancing clinical excellence with sound business management. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  2. Sep 29

    Episode 201 | Why the Best Physicians Surround Themselves with Great Partners: Maurice Rodriguez

    Send us Fan Mail Success in medicine isn't built alone. While physicians spend years mastering clinical skills, one of the most valuable assets they develop throughout their careers is a trusted network of advisors, colleagues, and industry partners who help them solve problems, introduce new ideas, and ultimately improve patient care. In this episode of Medical Money Matters, Jill Arena sits down with Maurice Rodriguez, a seasoned medical device representative who has spent years working alongside surgeons in the operating room. More than simply providing products, Maurice has built a reputation as a trusted resource, connector, and strategic partner for physicians by consistently showing up, following through, and helping solve challenges beyond the operating room. Jill and Maurice discuss what it takes to earn physicians' trust, the qualities that distinguish true partners from traditional salespeople, and why strong professional relationships can have a lasting impact on both patient outcomes and practice success. They also explore innovations in post-operative pain management, the changing healthcare landscape, and the importance of surrounding yourself with people who are invested in your long-term success. Whether you're a physician, practice administrator, or healthcare leader, this conversation offers valuable insights into building the kind of professional network that helps both your practice—and your patients—thrive. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  3. Sep 22

    Episode 200 | 200 Episodes. Thousands of Lessons. One Mission.

    Send us Fan Mail Today is a special one, because we’re celebrating 200 episodes together. When we started this podcast back in September of 2022, the very first episode was about what they don’t teach you in medical school. That idea has really been the thread running through everything we’ve done since. Physicians receive extraordinary clinical training, but then we ask you to lead people, understand financial statements, negotiate contracts, manage multimillion-dollar organizations, oversee revenue cycles, hire and fire, develop strategy, evaluate technology, manage risk, and somehow anticipate what’s coming next in healthcare. And very little—if any--of that was part of your medical education. So we set out to help fill that gap. Two hundred episodes later, I’m incredibly grateful that so many of you have come along for the ride. Some of you have been listening almost from the beginning. Some of you found us through a particular episode because you were trying to solve a problem in your practice. Others have joined more recently and started working your way through the back catalog. However you got here, thank you. Truly. You’ve given us your time, your attention, your questions, and, in many cases, your trust. That means a great deal to me and to all of us at Health e Practices. For a list of content specific episodes listed in this podcast, see our website at www.healtheps.com Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  4. Sep 15

    Episode 199 | The GUIDE Program: What Physicians Should Know with Yumi Taylor and Sharon Tapper

    Send us Fan Mail Many physicians begin their careers with a passion for patient care, only to discover that creating meaningful change often requires leadership beyond the exam room. Whether leading teams, influencing healthcare policy, mentoring future physicians, or driving organizational transformation, today's physician leaders are shaping the future of healthcare in powerful ways.  Our guests today, Dr. Yumi Taylor and Dr. Sharon Tapper, are nationally respected physician leaders who have dedicated their careers to advancing patient care, supporting physician development, and creating healthier healthcare systems. Through their leadership and their work with Hottocare, they are helping bring one of the most innovative new Medicare programs to patients and families across the country—the GUIDE (Guiding an Improved Dementia Experience) Model.  This groundbreaking CMS initiative recognizes that effective dementia care requires support not only for patients, but also for the family caregivers who often shoulder enormous emotional, physical, and financial responsibilities. In this episode, we'll explore leadership in medicine, the growing impact of dementia on our healthcare system, how the GUIDE Model is transforming dementia care, and what physicians need to know about connecting patients and caregivers with these valuable resources as the program expands nationwide. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  5. Sep 8

    Episode 198 | Curling Up With a Good Denial Report: RCM Horror Stories with Taya Gordon

    Send us Fan Mail Every healthcare organization has a few stories that make you shake your head—and sometimes keep you awake at night. In this episode of Medical Money Matters, I sit down with revenue cycle expert Taya Gordon to share some of the most memorable revenue cycle horror stories we've encountered throughout our careers. From costly coding errors and billing breakdowns to operational blind spots and leadership missteps, these real-world examples reveal how seemingly small issues can snowball into major financial consequences. More importantly, we discuss what these organizations could have done differently—and how your practice can avoid making the same expensive mistakes. Whether you're a physician, practice administrator, or revenue cycle leader, you'll walk away with practical lessons that can help protect your revenue, strengthen your operations, and reduce unnecessary stress. In This Episode, You'll Learn: Common revenue cycle mistakes that quietly drain practice profitabilityHow breakdowns in coding, documentation, and billing create costly downstream problemsThe warning signs that indicate your revenue cycle may be in troubleWhy leadership, accountability, and communication are essential to financial successPractical strategies to identify vulnerabilities before they become financial disastersHow regular revenue cycle assessments can uncover hidden opportunities for improvementMost physicians never received formal training in business or revenue cycle management, yet they're responsible for leading practices that depend on healthy financial operations. Learning from the experiences of others can help you avoid costly mistakes, improve cash flow, and build a stronger, more resilient practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  6. Sep 1

    Episode 197 | It Takes a Village: Smarter Technology Decisions with Corey Pearson

    Send us Fan Mail Technology is transforming healthcare at an incredible pace—but for independent physician practices, it can also become one of the biggest financial risks. Every week brings another vendor promising to solve your problems with the latest AI platform, workflow tool, or revenue cycle solution. How do you know what's worth your investment—and what's simply the next bright, shiny object? In this episode of Medical Money Matters, I sit down with Corey Pearson, Founder of Pearsonable Health Network, to discuss why physicians need more than technology—they need a trusted network of advisors. Corey shares why the most successful practices don't make important technology decisions alone. Instead, they build a "board of trusted advisors" who provide objective guidance, help evaluate opportunities, and ensure technology investments align with the practice's long-term goals—not just the latest sales pitch. With more than 15 years of experience helping healthcare organizations navigate technology, partnerships, and operational challenges, Corey offers practical advice for making smarter business decisions while protecting your bottom line.  Corey is the Founder of Pearsonable Health Network, a healthcare advisory firm that connects independent medical practices with carefully vetted healthcare experts and technology partners. His mission is to help practices navigate complex business and technology decisions through trusted relationships, objective guidance, and proven results—not sales pressure. YOu can connect with Corey here: 🌐 https://www.pearsonablehealthnetwork.com 📧 corey@pearsonablehealthnetwork.com 📞 (954) 647-8025 🔗 LinkedIn: https://www.linkedin.com/in/cpearso7 Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  7. Aug 25

    Episode 196 | That's Gross! No, It's Net! The Revenue Cycle KPI’s Too Many Physicians Ignore

    Send us Fan Mail If you've listened to this podcast for any length of time, you've probably heard me say that running a successful medical practice is a lot like practicing good medicine. You don't make decisions based on a single symptom. You gather data, look for patterns, identify root causes, and then prescribe the appropriate treatment. The same is true when managing the financial health of a medical practice. Today, we're going to talk about two of the most important—and often misunderstood—key performance indicators in revenue cycle management: Gross Collections Percentage and Net Collections Percentage. If you don't know these numbers for your practice, or if you receive them every month but aren't quite sure what they mean, this episode is for you. More importantly, I want to shift your thinking. These aren't just accounting metrics. They're diagnostic tools. They're your practice's financial vital signs. When you understand what they're trying to tell you, they can help you identify problems long before they become financial crises. As we've discussed in previous episodes on key performance indicators and revenue cycle management, no single metric tells the whole story. Days in Accounts Receivable, denial rates, clean claim rates, aging reports, provider productivity, coding accuracy, charge lag, and patient collections all work together. Gross and Net Collections Percentages are two pieces of that larger puzzle, but they're incredibly valuable because they summarize how effectively your entire revenue cycle is functioning. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

  8. Aug 18

    Episode 195 | Are You Prepared? Business Continuity for Your Practice with Chris Riccardi

    Send us Fan Mail What happens to your medical practice when the unexpected happens? Whether it's a cyberattack, natural disaster, prolonged power outage, staffing crisis, or another major disruption, every medical group needs a plan to continue caring for patients while protecting its people, operations, and financial stability. In this episode of Medical Money Matters, I welcome Christopher Riccardi, CHSP, CHEP, CHCM-SEC, Manager of Emergency Management and Business Continuity at Rady Children's Hospital Orange County, for an insightful discussion on why business continuity planning is no longer optional for healthcare organizations. Chris has more than two decades of experience helping healthcare organizations prepare for emergencies, build resilient operations, and maintain continuity of care during crises. His work focuses on enterprise business continuity, emergency management, disaster preparedness, and operational resilience across complex healthcare systems. Together, we discuss practical strategies that physician practices and medical groups can implement today to reduce risk, protect patients, and strengthen their organizations before disaster strikes. We discuss what business continuity planning really means for physician practices, some of the most common disruptions affecting medical groups today, and where practices should begin if they don't have a continuity plan. You can reach Chris at: https://www.linkedin.com/in/christopher-riccardi-chsp-chep-chcm-sec-7aba9a59/ and you can download the resources he discusses at: https://asprtracie.hhs.gov/ Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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About

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

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