In this podcast episode, Michael Wienecke and Travis McGowin from Peskies Pest Control discuss a cautionary tale involving a family who unknowingly purchased a home with a severe, undisclosed bed bug infestation. The hosts highlight a major “red flag” the buyers missed: the previous owners were living in a camper in the front yard rather than the house itself. After the new homeowners spent money on a failed liquid spray treatment from a company that provided no warranty, Peskies successfully resolved the issue using a 160-degree heat treatment—a process they describe as turning the house into an oven to force pests out of hiding . Ultimately, the hosts emphasize the importance of viewing pest control as a partnership, performing thorough interviews and inspections before buying property, and only hiring reputable companies that stand behind their work with a 100% happiness guarantee. Learn more by reading our blog post! Watch this vlog on YouTube! Podcast Transcript Michael Wienecke 0:00 It baffles me that somebody can say they can get rid of bed bugs in one setting with a spray. So just tell me go back over that. Travis McGowin 0:14 All right, right, so we did a bed bug job yesterday. Super nice family. They bought a house. I think it’s been about eight to nine months ago. They, from what they advised to me, that has not been a full year. So they bought this house, and they kind of told me it probably should have been a bit of a red flag when they bought the house, because the previous owners of the house were not living in the house. They were living in a camper in front of the house. Michael Wienecke 0:46 You know, if there were any signs, that would have been the sign. Travis McGowin 0:52 Right, that one definitely, probably would have, would have been like a, you know, a bit of a red flag. It’s like, okay, so you have this house, as opposed to this camper. And maybe, you know, I could get that maybe, if you were doing, like, some serious remodeling or something like that, but, but evidently, they weren’t. So you have this, this house, you know, this three bedroom, one bathroom house, and then you have the people selling it, and they’re not even living in it, but they’re not renovating it, they just don’t want to be in there. So, I mean, that’s at least what I can assume. So anyway, they bought this house, and then come to find out, all of a sudden, they have bed bugs. To their knowledge, they never had them from wherever it was that they were living. So it’s very unlikely that they that they moved and brought something with them. So they move into this house, all of a sudden they have bed bugs. One of the local companies in their area where they live doesn’t touch bed bugs, but they did recommend a gentleman to come and treat them. Claimed that this gentleman is the one that they always recommend when it comes to bed bugs, and so they gave him the card. And so they call the guy. The guy comes out says, Yes, you got bed bugs. I’ll treat it for you. And apparently, from what the customer had advised us, did some sort of liquid treatment. I don’t know what the product was, or how he treated, or what he did, but I think charged them, you know, close to $1,000 and then advise them that they were not going to need a warranty, because this was going to solve the problem, and it didn’t. Michael Wienecke 2:32 I would always say, you know, talk to somebody about their warranty, their guarantee. I mean, we brought up that in the past. It’s just, it’s a really important thing, you know, it’s kind of what, what that company is going to, you know, back themselves. Travis McGowin 2:46 Right, and you’re, you’re going to want to do, and this isn’t even just with pest control. I mean, you can use this in pretty much any faucet of your life. I mean, you know, you probably wouldn’t go buy a new refrigerator if you didn’t think that for X amount of years, it was going to be warrantied for defects or, you know, I mean, there any anything you you want to know that a company that you’re hiring to do a service, or a company that makes a product that you’re wanting to buy is going to stand behind that product in the event that something doesn’t go as planned, something doesn’t work out, or something just fails. Michael Wienecke 3:25 Well, unless question to what the other company did. I mean, did they talk about washing the clothes? Do they talk about, you know, leaving everything inside the house when they were doing the treatment, you know, like with our heat, you know, we give you a full list and of instructions of how to get, you know, the house prepped and ready to go for us to have the best chance to get rid of those bed bugs for you, Travis McGowin 3:48 Right, you know, you’ll probably laugh when I say this, but, you know, it’s like we always tell our guys during training, like, Help us. Help you. Like, get the customer. You know, it’s a partnership. Yes, we are there to take care of these, these pests. We are there, whether it’s bed bugs, German roaches, general household pests, termites, whatever, whatever it is that’s ailing you, so to speak, but we’re there to take it. But it is a partnership. Michael Wienecke 4:15 What’s bugging you. Travis? What’s bugging you? Travis McGowin 4:18 The bugs, all the bugs. So it’s a partnership, though. So you know, case in point, let’s just say you got a really bad German Roach infestation, and we come in to treat but you you know, may not necessarily keep the cleanest kitchen, so instead of the roaches having to contact our product and our bait, well, maybe they’re eating what’s left on the counter or what’s left in the garbage can? Well, it’s going to take a lot longer to get rid of the problem if we can even get rid of it at all, because we’re these are some extenuating circumstances that are not helping us do our job. So in the same token as a bed bug treatment, you know, if the company comes in and says, Hey, you know, we need you to remove. Bed linens, launder them on a high heat. Laundry cycle from washing and dry. And we need you to, you know, remove items off the floor, all these things, these are all things that are going to help you get rid of this infestation. And so help that company, help you. Michael Wienecke 5:18 Well and it, you know, that’s why we chose heat, because we’re able to give that guarantee one one thing. It’s a 90 day guarantee, and that guarantee that we can get you back in your house relatively fast, I wouldn’t say, the very next day, because it’s still a baked potato by the time we’re done with it. Travis McGowin 5:37 The customer’s husband did come home as we were packing up, and it was comical, because he did have some choice things to say about how warm it was in the house. He wasn’t, you know, he wasn’t upset or mad. He knew. He knew we had already advised him. But, you know, it’s one thing to mentally play it out in your mind and go, Okay, you know, they’re going to increase the temperature of our house to X number of degrees, and it’s going to be warm and but 160 degrees in your mind, it’s not doesn’t really seem like a thing until you walk into it, and then it hits you in the face, and then it’s like, oh, wow, it really is hot. So he did. He had some entertaining things to say about it. But, you know, like I said, we had advised them of that before the treatment was ever done, that, you know, hey, when we pack our stuff up and pull our stuff out of the structure, you’re you’re going to need to wait to go in there, because it’s going to be hot. Michael Wienecke 6:39 I did come up with a good idea the other day, we could start selling this to fire departments too, because I felt like I was in a house fire. Travis McGowin 6:47 Right, I mean, you know, we pipe the heat in there through mylar duct work with our propane heater. I mean, the contents from floor to ceiling and everything in between are heating, you know, heating, and then eventually reach this point where we can finally start our timer. And I mean, it was just amazing, you know, when I, when I did the inspection a couple of days earlier. I mean, of course there were bed bugs, but when you start to put the fire to their feet, that’s when they all start to come out of the woodwork. And, I mean, you just, you would be very surprised as that how many you actually end up seeing when they all start to try to find a cooler place to go, and they can’t, I mean, it was just, you know, it’s, it’s baffling to see just how many are actually in there that you didn’t find because they’re so good at hiding. Michael Wienecke 7:40 Well, and that’s why during inspection, I mean, one to 50 of bed bugs, of that. I mean, how long does it take before we have just a full blown infestation on our hands? You’re looking at 21 days to 30 days, and you’ve got something that is almost out of control already. Travis McGowin 7:57 Right, and you know, so looking back, when the customer was purchasing the property, and they, you know, came on site to see that there was the previous owner living in a camper. Well, Michael, as you and I both know, just from being in this profession long enough and dealing with bed bugs long enough, there’s a high likelihood that one, if they were living in that camper to avoid bed bugs. They probably had bed bugs in the camper too, because if they pulled any of their belongings from that house to put them into that camper, they probably brought some bed bugs over there with them. It’s super easy to do. Michael Wienecke 8:36 Karma is a… Travis McGowin 8:39 Right, especially if they didn’t, and I’m assuming they did not disclo