The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

Dr. John P Hayes
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Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

  1. 11H AGO

    He Quit His Corporate Job for Franchising?! - With Sal Majzoub

    DESCRIPTION: John Hayes interviews Sal Majzoub on Franchise Hot Seat, discussing Majzoub's transition from corporate work to franchising and business brokerage. Majzoub shares his experience of being confined in a Dubai hotel during the COVID pandemic while earning a substantial six-figure salary. During this time, he researched about 50 franchises and multiple Franchise Disclosure Documents (FDDs), eventually choosing Transworld Business Advisors. Majzoub later took the master franchise for Quebec, but faced challenges in building awareness and income for 2-3 years. He then sold his share and relocated to Florida to work as an agent. Majzoub stresses the importance of daily networking for success in business brokerage. He also discusses the benefits of owning a National Lead Exchange (NLX) franchise, which aids in generating warm, trust-based referrals. This contrasts with the Business Network International (BNI) which requires more time commitment. The conversation also covers the reasons why absentee franchise ownership often fails, the availability of businesses for sale, foreign buyers utilizing E-2 visas, the increased demand for established businesses and service/trade companies. Majzoub also shares his perspective on the best and worst aspects of franchising. - With Sal Majzoub TIMESTAMPS: 03:25 Stuck in a Hotel… Built a New Career 04:30 He Walked Away from a Six-Figure Salary 06:45 He Studied 50 Franchises Before Choosing One 09:25 “I Thought 6 Months… It Took 3 Years” 12:45 Starting From Below Zero (No Network, No Safety Net) 16:00 Why Franchising Has a Higher Success Rate 29:20 Cold Outreach Is Dead — Here’s What Works Now 38:20 Why “Passive Franchise Ownership” Fails 50:50 The Business Models AI Won’t Replace LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    34 min

  2. MAR 23

    The Franchising Secret Most Entrepreneurs Miss - With Matthew Cancino

    DESCRIPTION: John Hayes interviews Matthew Cancino, a Titus Center for Franchising graduate and former U.S. Marine, about his journey into the world of franchising. Cancino discovered franchising at Palm Beach Atlantic University, where he sought mentorship for his detailing business. His plans to attend fire school were disrupted by COVID, leading him to PBA where his entrepreneurial spirit and faith guided his decisions. Cancino's early consulting work led him to join the leadership team at Bright Pink. He also launched an app concept to scale local content, which eventually evolved into Candid, a full-service digital marketing agency with a focus on video. Candid, which was rebranded due to a trademark stop order, boasts clients such as Dove, DoorDash, and Dream Vacations. Hayes and Cancino discuss the community within franchising, the benefits of VetFran for veterans, common misconceptions about franchising, and networking through the National Lead Exchange. Cancino also shares about his upcoming show, "The Franchise", with MFE Expositions, which will highlight emerging brands. - With Matthew Cancino. TIMESTAMPS: 01:10 From Detailing to Franchising 04:29 Why PBA and New Doors 08:25 Post Grad Career Turns 11:23 Faith and Serendipity 12:59 Building Candid Agency 16:06 Franchising Community Mindset 24:13 Trademark Lesson and Rebrand 30:50 Franchise Show and Wrap Up LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    34 min

  3. MAR 16

    Built a Franchise Business Straight Out of College - With Mitchell Nolan

    DESCRIPTION: Mitchell Nolan, a graduate of Palm Beach Atlantic University with an MBA and a focus on franchising, is the founder of consulting firm DJM Nolan and co-founder of Vetted, a company he established with Steve Lieber. Vetted's mission is to assess both franchisors and franchisees using five key principles derived from Junior Bridgeman. These principles include exceptional food and guest experience, simplicity of systems, robust labor and inventory control, outstanding marketing and operational systems, and positive unit economics. Nolan recounts the process of responding to a 60-page restaurant Request for Proposal (RFP) for NEXCOM Navy-base with a detailed 200-300 page document. After submitting the proposal in May, they won the contract in October and subsequently formed a partnership to operate on military installations. The first Mediterranean concept restaurant under this partnership opened in Coronado in August. Nolan attributes his success to the coursework, directed studies, the advisory network of the Titus Center, and the franchising community at PBA. He also emphasizes the importance of assessing the value of royalties through franchisee validation. Besides his professional achievements, Nolan volunteers as an assistant coach for PBA golf and has established the Birdie Fund scholarship. - With Mitchell Nolan TIMESTAMPS: 01:55 The five pillars Junior Bridgeman taught him about franchising. 04:25 How a 300-page government contract won on a Navy base. 09:00 The golf coach who accidentally launched a franchise career. 14:40 Why competing franchise brands actually help each other. 17:30 How Titus Center advisors invested in his business. 19:55 The five pillars every franchisee should use to evaluate a brand. 24:00 Why paying 8% royalties is worth it if you get 20% value. 26:40 Simplicity of systems means anyone can run it with a playbook. 29:55 Giving back to golf while building a franchise empire. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    33 min

  4. MAR 9

    Why Gen Z Is Ditching Corporate Jobs for Franchising - With Leanna Carlson and Ethan Stayte

    DESCRIPTION: The Franchise Hot Seat Podcast features an interview with Palm Beach Atlantic University students Leanna Carlson and Ethan Stayte, who are studying franchising at the university's Titus Center. Leanna, an international business, entrepreneurship, and franchising student, was inspired by her father's State Farm agency model and her aspiration to merge faith with business. Her focus is on international franchising, driven by her travel experiences and the potential of the global market. Ethan, a marketing major nearing graduation, chose PBA for its Christian community and franchising program. He has had several franchising-related marketing internships with companies like Grills, Bear Naked Kitchen, Retro Fitness, and United Franchise Group. His career goal is to work in franchise development or sales and eventually become a multi-unit franchisee. The host highlights the benefits of PBA’s franchising concentration, the high demand in the industry, access to franchising leaders, and the upcoming IFA convention. They discuss the reasons why more students don't pursue franchising, primarily due to lack of awareness and misconceptions that it only involves working at brands like McDonald’s. They propose better promotion of the program and the new entrepreneurship and franchising major. The discussion also touches on franchise affordability, financing options such as SBA loans, service-brand franchising, multi-unit/multi-brand growth, and franchising as a means to long-term and generational wealth. - With Leanna Carlson and Ethan Stayte. TIMESTAMPS: 00:00 Meet the Student Guests 00:40 Leanna Finds Franchising 01:40 Ethan Transfers for the Program 02:40 Why PBA Titus Center Stands Out 06:16 International Franchising Dreams 10:51 Ethan’s Career Path and Internships 13:39 Networking and Mentorship Wins 22:39 Growing the Program Awareness 30:43 Franchise Ownership Myths and Wrap-Up LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    38 min

  5. FEB 2

    From Burger King to Panera to Academia: The Career Path No One Plans For - With Martha Flynn

    DESCRIPTION: John Hayes, host of the Franchise Hot Seat Podcast, interviews Martha Flynn, the new director of the Titus Center. Flynn shares her journey into franchising, which began unexpectedly at Burger King and evolved into various roles at Dunkin' and Panera. The discussion touches on the scarcity of formal franchising education and how Flynn mastered franchise law and operations. The importance of internships for students is also discussed. The conversation also explores the changing role of women in franchising, the advantages of an academic focus in franchising, and the unique opportunities this provides for students at Palm Beach Atlantic University. Both Flynn and Hayes underscore the vital role of practical internships and hands-on experience in equipping students for successful careers in franchising. - With Martha Flynn. TIMESTAMPS: 00:00 Intro 00:37 How did Martha start franchising? 01:58 What was learned at Burger King? 06:17 Why move to Dunkin' and Inspire? 08:52 What challenges did Panera present? 09:44 Why transition to academia? 12:20 How does franchising education impact students? 16:47 What opportunities exist for students? 22:07 What is the future of franchising internships? LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    40 min

  6. JAN 26

    What Most Franchisors Get Wrong About Growth - With Keith Gerson

    DESCRIPTION: John Hayes, host of the Franchise Hot Seat Podcast, converses with Keith Gerson, a member of the Titus Center Advisory Board and a veteran in the franchising industry. Keith shares his franchising journey, beginning with McDonald's, then owning a Mrs. Fields Cookies franchise, and finally becoming a franchise coach and executive. They delve into the challenges and opportunities in franchise development, the surprising deficiency in franchising education, and the urgent need to advocate for the franchise model. Keith stresses the significance of comprehending franchise disclosure documents, particularly financial representations in item 19, and effective lead generation tactics. The discussion also covers the function of franchise brokers and the growing application of AI in franchising operations, emphasizing its ability to boost decision-making and enhance transparency. The dialogue highlights franchising as a feasible career choice and discusses ways franchisors can more effectively attract both single-unit and multi-unit operators. - With Keith Gerson. TIMESTAMPS: 00:00 Intro 00:29 How did Keith Gerson start franchising? 04:45 What are common franchising misconceptions? 09:00 How is franchise development changing in 2025? 11:57 Why is Item 19 important? 17:52 How do you attract multi-unit operators? 22:41 What are real franchise failure rates? 24:33 Why are Franchise Disclosure Documents crucial? 34:52 What are effective trade show strategies? 41:39 What are current franchise development challenges? LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    48 min

  7. JAN 19

    Student Perspectives On Franchise Opportunities - With Haley Arruda and Sam Vander Heide

    DESCRIPTION:  John Hayes hosts Haley Arruda and Sam Vander Heide, Palm Beach Atlantic  University students, on the Franchise Hot Seat Podcast, where they discuss their  studies in franchising at the Titus Center for Franchising. They explain their reasons  for choosing PBA and their academic paths, including their discovery of franchising.  Both students emphasize the significant role internships have played in shaping  their career goals, with plans to continue in the franchising field. They discuss the  difficulty of drawing more students to franchising programs and the crucial role of  word-of-mouth in expanding the Titus Center's influence. Additionally, they share  their valuable experiences attending industry conferences and networking with  franchise professionals.  - With Haley Arruda and Sam Vander Heide. TIMESTAMPS (Use ChatGPT on Transcript):  01:00 Who are the students, Haley and Sam?  02:26 How did you first discover franchising?  03:54 What is the main appeal of franchising?  05:00 What career opportunities does franchising offer?  11:04 What were the key internship experiences?  15:09 What are your future career plans?  20:55 How do franchising events and networking help?  28:19 What are the biggest challenges and opportunities?  33:19 What is your final advice and conclusion?  LINKS:  WEBSITE: http://franchisehotseats.com/  LinkedIn: https://www.linkedin.com/in/drjohnhayes/  Twitter: https://twitter.com/drjohnhayes  YouTube: https://www.youtube.com/c/Howtobuyafranchise  Instagram: https://www.instagram.com/hayesjph/  TikTok: https://www.tiktok.com/@johnphayesfranchise  Pinterest: https://www.pinterest.com/DrJohnHayes/  Facebook: https://www.facebook.com/franchisehotseatpodcast

    35 min

  8. JAN 12

    The Real Reason Graduates Struggle After College - With Dr John P. Hayes

    DESCRIPTION:  In this episode, we dig into the growing question a lot of people are asking: is a  traditional college degree still worth it? The conversation explores the gap between  classroom theory and the real-world skills employers actually need, and why more  students are looking for alternative paths as tuition rises and frustration grows.  Dr. John P. Hayes shares how the Titus Center for Franchising at Palm Beach Atlantic  University is tackling this problem head-on. Founded through a gift from Ray Titus,  the program blends strong academics with hands-on internships to prepare  students for real careers in franchising. We also hear the success story of graduate  Victoria Magaldi, showing what’s possible when education is tied to purpose and  opportunity.  This episode is all about what meaningful education should look like — and how it  can truly open doors.  -With Dr John P. Hayes TIMESTAMPS:  00:00 Intro  01:10 What is the disconnect between education and employment?  02:49 How does franchising connect to higher education?  04:00 What led to the Titus Center's creation?  06:24 What is a key success story?  08:13 What makes the Titus Center's approach unique?  09:19 How does it connect knowledge to purpose?  LINKS:  WEBSITE: http://franchisehotseats.com/  LinkedIn: https://www.linkedin.com/in/drjohnhayes/  Twitter: https://twitter.com/drjohnhayes  YouTube: https://www.youtube.com/c/Howtobuyafranchise  Instagram: https://www.instagram.com/hayesjph/  TikTok: https://www.tiktok.com/@johnphayesfranchise  Pinterest: https://www.pinterest.com/DrJohnHayes/  Facebook: https://www.facebook.com/franchisehotseatpodcast

    10 min
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Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

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