The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

Dr. John P Hayes
  • 5.0 (3)
  • Entrepreneurship
  • Updated Weekly

Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

  1. 4d ago

    85% of Clothes End Up in Landfills (And How He Profits From It) | Dr. John P. Hayes - With Nick Boariu

    Nick Boariu, CFE and COO/co-founder of Clothes Bin, discusses the company's role in textile recycling, diverting millions of pounds of clothing and shoes from landfills and creating semi-absentee business opportunities across the U.S. He reveals that only 15% of textiles are recycled, with the remaining 85%—over 17 billion pounds annually—ending up in landfills, and emphasizes the importance of convenience in encouraging participation. Clothes Bin operates as a for-profit company, primarily partnering with schools and paying them by the pound for their textile waste. Through this program, the company has returned over $10 million to schools, with over 1,000 schools now participating. Boariu also mentions the challenges they faced in creating a new franchise category and the impact of a key explainer video in driving franchise sales. He highlights the company's use of technology to monitor bin fill levels for route optimization, their practice of selling unsorted clothing by the pound in large loads, their diversified buyers and logistics, and their use of AI outreach to secure school locations. He also mentions the involvement of private equity as a minority partner. Boariu concludes by noting that the company's top franchisees are those who track metrics, relocate underperforming bins, and demonstrate resilience. - With Nick Boariu  TIMESTAMPS: 01:45 The 85% Of Clothes That End Up In Landfills. 03:00 How Discarded Clothing Became A Business. 05:15 The Firefighter Assumption That Nearly Failed. 06:40 The Two-Minute Video That Saved The Company. 09:30 The GLP-1 Effect On Clothing Recycling. 10:00 Why Clothes Bin Is Not A Charity. 12:50 The Divine Timing That Saved The Business. 14:50 Why Every Intern Never Leaves. 16:15 The Truth About Passive Income. 18:25 Why Everything Is Sold By The Pound. 20:30 The Technology That Makes The Franchise Work. 40:00 Why Locations Are The Hardest Part. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  2. Jul 20

    Think AI Will Replace Your Job? Watch This First | Dr. John P. Hayes - With Lisa Hudson

    John Hayes, the host of the Franchise Hot Seat podcast, engages in a conversation with Lisa Hudson, the president of Fresh Coat Painters. The discussion revolves around the impact of AI-driven changes in the workplace, which are causing white-collar professionals, particularly those who have been displaced from the tech sector, to consider owning a franchise in the skilled-trade, service-based industry. Hudson shares her belief that while AI may not completely eliminate jobs, it is making tasks more efficient and reducing team sizes, thereby increasing interest in businesses that require human trust and face-to-face customer interaction. She elaborates that the majority of Fresh Coat owners do not paint themselves, but rather, they manage teams, adhere to a system, market their services locally, and utilize training and partnerships with companies like Sherwin-Williams to maintain quality. Hudson emphasizes the impressive performance of veterans in the franchise due to their discipline, and mentions Fresh Coat's veteran discount and success stories. She stresses the necessity of thorough due diligence, which involves evaluating the support provided by the franchisor, the factors contributing to the success of franchisees, and the potential for exit or sellability. Hudson also shares her personal journey of transitioning from a 26-year long career at Macy's to franchising and leading a brand. - With Lisa Hudson TIMESTAMPS: 02:00 Tech Workers Flocking To Franchises. 03:40 Why White Collar Pros Are Leaving Corporate. 04:25 The Safest Jobs Require Ladders, Not Laptops. 06:40 Why AI Is Pushing People Out Of Their Comfort Zone. 08:30 The New Generation Choosing Ownership Over Loyalty. 09:55 Why Painters Don't Actually Paint. 11:40 The 65% Of Owners Who Never Picked Up A Brush. 16:00 Why Veterans Are Built For Franchising. 19:40 Why Executives Leave Boardrooms For Job Sites. 24:00 The Transferable Skills That Win In Blue Collar Franchises. 28:00 How AI Will Turn 45% Close Rates Into 50%. 38:00 The Corporate Exec Who Discovered Franchising After A Death. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  3. Jul 13

    The Formula That Built a $50 Million Business | Dr. John P. Hayes - With Brian Beers

    John Hayes interviews Brian Beers about his journey from purchasing two Midas shops in 2016 to owning nearly 40 units that generate around $50M in revenue, all without external investors. Beers discusses their strategy of acquiring underperforming shops due to their existing infrastructure, speed of acquisition, and trust among franchisees, and then implementing a consistent turnaround model. This model prioritizes location, visibility, shop size, and favorable lease terms, with financial considerations following these factors. Beers identifies deal breakers such as unfavorable leases and environmental liabilities, and describes common acquisition structures like seller financing and occasional equipment loans. Post-acquisition, they retain staff for stability, make immediate changes to systems, pricing, and vendors, integrate culture through Slack, and carry out renovations. Beers stresses the importance of execution, key performance indicators like car count, sales, and payroll percentage, talent stacking, and maintaining a strong company culture to retain top performers. He shares a story of a successful seller-financed acquisition in 2018 where they had to replace the entire team, which led to a doubling of revenue and a significant increase in profit, enabling further expansion. - With Brian Beers.  TIMESTAMPS: 04:15 Why Buying Broken Stores Beats Building New Ones. 05:45 The Franchisee Brotherhood That Unlocks Deals. 06:35 The One-Week Turnaround That Doubles Profit. 08:45 Why Most Franchisees Fail (And How Brian Wins). 11:10 The Secret To Buying Loser Stores At A Discount. 13:55 The Acquisition Checklist Brian Never Ignores. 16:45 Why Brian Loves Being Near Competitors. 19:10 The $50,000 Down Payment That Made $400,000. 22:30 How A Players Pay For Themselves. 25:15 The Employee Perk That Competitors Can't Match. 32:00 The One Clause That Kills Most Deals. 38:30 Brian's 45-Day Close Secret. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  4. Jul 6

    Would You Rather Buy a Degree… or Buy a Career? | Dr. John P. Hayes With Tom Pabin

    John Hayes interviews Tom Pabin on the Franchise Hot Seat Podcast, discussing Pabin's journey with his college-planning franchise, Class101, and his book, Squeezed. Pabin shares the story of how he started Class101 in 1997, developed systems for a decade before venturing into franchising, and managed steady growth until he eventually sold the company. He remains involved as a franchisee. They debate the necessity of college education for everyone, the risk of families overpaying for education, and emphasize the significance of student suitability and performance over the reputation of the institution. Hayes suggests that students with knowledge of franchising have an edge in the job market, while Pabin views franchising as a means to purchase a career that aligns with one's purpose. They use examples such as McDonald’s Filet-O-Fish to illustrate the impact of franchisees, the importance of culture fostered through practical actions, and the value of sharing ideas and recognition. Pabin interprets "squeeze" as a form of pressure that propels growth, advocating for mentors, supportive "lemonade teams," perseverance, a positive mindset, and deliberate self-challenge. Pabin encourages listeners to visit his website, tompabin.com, for his book and coaching services. - With Tom Pabin. TIMESTAMPS: 02:35 The College Planning Founder Who Never Went To College. 07:45 When A $400K Degree Is A Terrible Investment. 11:55 Why Franchise Students Land Jobs Instantly. 13:45 The Lost Generation Searching For Passion. 16:10 The McDonald's Franchisee Who Invented The Filet-O-Fish. 19:30 The Franchise Hall Of Fame That Changed Everything. 21:45 Why Leaders Should Deliberately Squeeze Their Teams. 24:45 The 2:00 AM Test That Exposes Your True Circle. 27:25 Why Smart People Squeeze Themselves On Purpose. 30:10 The One Skill College Never Teaches (But Franchises Require). 33:55 How A Toastmasters Class Could Save Your Career. 38:40 The Funeral Test That Reveals Your Real Network. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  5. Jun 29

    The Retro Pizza Hut Strategy That’s Driving More Sales | Dr. John P. Hayes - With Tim Sparks

    Dr. Hayes converses with Tim Sparks, the president of The Land Corporation and a significant franchisee of Pizza Hut, who runs almost 100 outlets across 11 states. The discussion revolves around the reintroduction of traditional Pizza Hut dine-in features such as Tiffany-style lamps, checkered tablecloths, arcade games, red cups, and the iconic red-roof identity. Sparks expresses his belief that technology can sometimes obstruct operations and that Pizza Hut's unique selling point is its dine-in experiences that foster relationships, boost sales, and serve as a community hub. He talks about how these experiences encourage families to disconnect from their phones and groups to extend their stay. Sparks shares that the idea of retro remodels started as a Pizza Hut experiment around 2017, with the first one taking place in Dahlonega, Georgia in 2018. His company now boasts 38 classic outlets, with the potential for more, and these locations attract customers from far and wide. Sparks shares his journey of starting as a dishwasher at the age of 18 and learning about franchising through Dalan. He asserts that brands achieve success by selling experiences and memories. He also stresses the importance of franchisee ownership, operator-led decisions, and being wary of aggressive expansion terms. While he finds AI intriguing, he doesn't see it aligning with his focus on dine-in social experiences. - With Tim Sparks  TIMESTAMPS: 02:10 Why Tech Fails In Restaurants. 04:45 The Dine-In Strategy That's Beating Delivery. 06:30 From Dishwasher To Owner Of 100 Stores. 08:45 Why Customers Drive Hours For Old-School Pizza Hut. 10:35 The P&L Secret That Crushes National Averages. 11:35 Why Families Put Phones Down At Pizza Hut. 14:30 The Gen Z Obsession With Retro Pizza Huts. 16:40 The Disney Lesson That Transformed A Franchisee. 19:30 Why Tim Wants Guests To Stay Longer. 24:40 The $900K Advantage Of Nostalgia. 31:45 Why Corporate Churn Hurts Franchise Brands. 37:15 The Hard Truth About Owning A Restaurant. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  6. Jun 1

    The RV Side Hustle That Became a National Franchise | Dr. John P. Hayes - With Garr Russell

    John Hayes interviews Garr Russell, the founder of Fireside RV Rental, a faith-driven franchise that originated from a business he started in 2016 when he began renting out an RV he owned. He developed a replicable ""business in a box"" model and formalized the franchising process in 2022. The business has since expanded to approximately 70 locations across the U.S. Fireside RV Rental charges a startup fee of $35,000 and handles all bookings and inquiries. The company utilizes platforms such as RVshare and Outdoorsy, and keeps costs low by partnering with storage facilities, with owners covering storage costs. Russell discusses the company's marketing strategies, which primarily involve Facebook ads, and their six-week online onboarding process. He emphasizes the importance of building a community culture, having the right mindset, and attracting extroverted ""D"" personalities. Russell also talks about the company's territorial divisions, fleet targets of 20 units, basic Item 19 disclosures, franchisee accountability, closures, and a five-year vision that includes adding RV storage real estate to create generational wealth.  - With Garr Russell. TIMESTAMPS: 02:00 The $30,000 Camper Mistake. 02:45 Wheel Estate, Not Real Estate. 03:55 The Sister-In-Law Who Said No. 05:00 The Accidental Franchisor. 06:00 The Fifth Grader Who Had It Right. 08:45 The Emotional Connection Killing Profits. 10:00 The Common Thread: Faith. 18:00 The Prayer Test Before Signing. 19:00 The Six-Figure Summer Promise. 24:00 Why Mindset Is The Real Challenge. 26:00 The Franchise Rule Gar Broke. 32:00 The Painful Cut That Lit A Fire. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  7. May 25

    The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies

    TITLE: The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies  DESCRIPTION: John Hayes interviews Sarah Davies, the general counsel of the International Franchise Association, about the American Franchise Act. The Act aims to stabilize the "joint employer" standard under the NLRA and FLSA, which has seen shifting interpretations since the 2015 Browning-Ferris decision. Davies explains that this volatility has negatively impacted franchisors' willingness to provide optional operational support, such as sample handbooks, job descriptions, and training, and has also harmed franchisee expectations and business valuations. She further clarifies that the Act is a narrow, franchise-specific employment bill that does not preempt state laws or affect franchise relationship laws, renewal rights, or employee "good cause" termination standards. It does, however, preserve joint-employer liability when franchisors exercise substantial direct and immediate control over essential employment terms. The conversation also touches on the bipartisan congressional support for the Act, the IFA's advocacy resources, and state developments in Maryland and Virginia. Additionally, Davies mentions the IFA's September Capitol Hill fly-in and the "Franchising Means Local" campaign. - With Sarah Davies TIMESTAMPS: 00:00 American Franchise Act Overview 01:10 Joint Employer Volatility 04:07 How Joint Employer Hurts Support 05:29 State Laws and Preemption 08:03 Good Cause and Renewal Myths 09:33 Economic Stakes for Franchising 12:27 One Size Fits All Critiques 17:32 Bipartisan Path and Advocacy 20:28 Other Issues and Capitol Hill Fly In LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

  8. May 18

    The #1 Financial Mistake Franchisees Keep Making | Dr. John P. Hayes - With Gil Marques

    DESCRIPTION: Host John Hayes interviews Gil Marques, a multi-unit, multi-brand operator and co-founder of KTA Financial Services, about “franchise financial intelligence.” Marques explains how he and his wife, former corporate C-suite executives, entered franchising by opening The NOW Massage locations and later acquiring Salons by JC, and how early struggles getting timely, accurate P&Ls and balance sheets from non-franchise-savvy bookkeepers led him to build franchise-specific systems for clean, standardized financial data. He discusses why franchising needs consistent charts of accounts and reliable reporting for apples-to-apples comparisons, royalties, validation, and stronger Item 19 disclosures, and critiques franchisors for not emphasizing financial training or enforcing reporting. Marques describes KTA’s franchise-only bookkeeping, education resources (KTA Academy), AI-supported summaries and insights, and partnerships with analytics tools, plus pricing and adoption options for franchisors and franchisees. - With Gil Marques  TIMESTAMPS: 02:07 From Corporate to Multi-Brand Owner 03:24 Engineer Mindset Meets Franchising 06:39 Why Franchise Books Get Messy 17:26 KTA Tools and Franchisor Stakes 23:16 Transparency Builds Trust 23:59 What Is Financial Intelligence 26:20 Franchisors Adoption Hurdles 36:13 AI Powered Franchise Insights 39:45 Pricing And First Year Advice LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

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Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

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