The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

Dr. John P Hayes
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Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

  1. 1D AGO

    The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies

    TITLE: The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies  DESCRIPTION: John Hayes interviews Sarah Davies, the general counsel of the International Franchise Association, about the American Franchise Act. The Act aims to stabilize the "joint employer" standard under the NLRA and FLSA, which has seen shifting interpretations since the 2015 Browning-Ferris decision. Davies explains that this volatility has negatively impacted franchisors' willingness to provide optional operational support, such as sample handbooks, job descriptions, and training, and has also harmed franchisee expectations and business valuations. She further clarifies that the Act is a narrow, franchise-specific employment bill that does not preempt state laws or affect franchise relationship laws, renewal rights, or employee "good cause" termination standards. It does, however, preserve joint-employer liability when franchisors exercise substantial direct and immediate control over essential employment terms. The conversation also touches on the bipartisan congressional support for the Act, the IFA's advocacy resources, and state developments in Maryland and Virginia. Additionally, Davies mentions the IFA's September Capitol Hill fly-in and the "Franchising Means Local" campaign. - With Sarah Davies TIMESTAMPS: 00:00 American Franchise Act Overview 01:10 Joint Employer Volatility 04:07 How Joint Employer Hurts Support 05:29 State Laws and Preemption 08:03 Good Cause and Renewal Myths 09:33 Economic Stakes for Franchising 12:27 One Size Fits All Critiques 17:32 Bipartisan Path and Advocacy 20:28 Other Issues and Capitol Hill Fly In LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    31 min

  2. MAY 18

    The #1 Financial Mistake Franchisees Keep Making | Dr. John P. Hayes - With Gil Marques

    DESCRIPTION: Host John Hayes interviews Gil Marques, a multi-unit, multi-brand operator and co-founder of KTA Financial Services, about “franchise financial intelligence.” Marques explains how he and his wife, former corporate C-suite executives, entered franchising by opening The NOW Massage locations and later acquiring Salons by JC, and how early struggles getting timely, accurate P&Ls and balance sheets from non-franchise-savvy bookkeepers led him to build franchise-specific systems for clean, standardized financial data. He discusses why franchising needs consistent charts of accounts and reliable reporting for apples-to-apples comparisons, royalties, validation, and stronger Item 19 disclosures, and critiques franchisors for not emphasizing financial training or enforcing reporting. Marques describes KTA’s franchise-only bookkeeping, education resources (KTA Academy), AI-supported summaries and insights, and partnerships with analytics tools, plus pricing and adoption options for franchisors and franchisees. - With Gil Marques  TIMESTAMPS: 02:07 From Corporate to Multi-Brand Owner 03:24 Engineer Mindset Meets Franchising 06:39 Why Franchise Books Get Messy 17:26 KTA Tools and Franchisor Stakes 23:16 Transparency Builds Trust 23:59 What Is Financial Intelligence 26:20 Franchisors Adoption Hurdles 36:13 AI Powered Franchise Insights 39:45 Pricing And First Year Advice LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    48 min

  3. MAY 11

    How He Modernized a “Boring” Industry Into a Scalable Brand | Dr. John P. Hayes - With Kevin DuBois

    TITLE: How He Modernized a “Boring” Industry Into a Scalable Brand | Dr. John P. Hayes - With Kevin DuBois  DESCRIPTION: John Hayes interviews Kevin Dubois, the CEO of Clean Brands, which operates various brands including Lapels and Martinizing across approximately 500 locations in nine countries. Dubois discusses his transition from opening multiple restaurants during his teenage years to garment care, a shift that occurred after purchasing a restaurant from Lapels founder Larry Friedman. Friedman's experience in environmental cleanup led Lapels to implement GreenEarth’s silicone-based, eco-friendly dry-cleaning process. Dubois also highlights how an external perspective contributed to the modernization of dry cleaning through the introduction of boutique stores, enhanced marketing and operations, and the evolution of "convenience". This concept of convenience has shifted from co-location and drive-thrus to applications, pickup and delivery services, and unmanned kiosks. Clean Brands franchises Lapels and Martinizing based on their regional brand strength and is currently expanding its tech-enabled, cashless laundromats that incorporate wash-and-fold, dry cleaning, and B2B linen customers. The company screens potential franchisees through a multi-step process that includes DISC profiles and discusses the possibility of semi-absentee ownership through trained general managers. They also address labor and driver challenges, pricing influenced by labor, and investment ranges from approximately $100K for satellites to around $600K for plants and roughly $1M for laundromats. - With Kevin DuBois.  TIMESTAMPS: 00:00 Meet Clean Brands CEO 01:45 Going Green in Dry Cleaning 05:32 Learning the Industry Fast 07:07 First Taste of Franchising 10:36 How Garment Care Evolved 13:40 Tech Driven Convenience 16:37 Modern Laundromat Model 22:33 Franchisee Fit and Staffing 36:09 Costs and Final Takeaways LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    42 min

  4. APR 6

    How Franchising Has REALLY Changed (And What’s Next) - With Ray Titus

    DESCRIPTION: Ray Titus, in an interview with John Hayes, discusses the common misconceptions about franchising, including the belief that franchises are run by large corporations. He points out that less than 1% of the approximately 1,600 franchisees under the United Franchise Group are corporate-owned. Titus talks about his family's long history in franchising and the significant changes in the industry from the pre-internet era to the current age of artificial intelligence. He emphasizes the importance of embracing technology, such as digital printing and AI, which he refers to as a ""thought partner"" that aids in decision-making processes, including acquisitions. Titus credits his father Roy's approach to risk-taking and focus on increasing the number of franchisees to enhance support and purchasing power. He also discusses the process of evaluating potential franchisees, focusing on their compatibility with the brand and their work ethic. When asked which franchise he would invest in if he were 25 years old with $100,000, he shares his choice. Titus also talks about his contribution to the Titus Center at Palm Beach Atlantic, a faith-based institution he endowed to educate students about franchising, foster career growth, and promote wider education about franchising. He underscores the importance of servant leadership, mentorship, and remaining grounded in the industry. - With Ray Titus TIMESTAMPS: 02:55 The Biggest Lie 99% Of People Believe About Franchising. 07:50 The One Skill That Determines If Your Business Dies Or Survives. 08:45 Why A General Manager Turned White When He Saw The Future. 14:20 The Brutal Reason 90% Of Franchisees Fail (It’s Not What You Think). 19:10 How A Trip To The Middle Of Nowhere Inspired A Million Dollar Donation. 31:10 The Fatal Mistake That Destroys 99% Of Franchise Startups. 34:50 Why The University President Said A 40-Person Board Was Impossible. 39:00 The One Sentence From A Warehouse Worker That Made Him Quit The Family Business. 49:00 The 80-Year-Old Dad’s One Rule That Keeps A $1 Billion Empire Humble. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    51 min

  5. MAR 30

    He Quit His Corporate Job for Franchising?! - With Sal Majzoub

    DESCRIPTION: John Hayes interviews Sal Majzoub on Franchise Hot Seat, discussing Majzoub's transition from corporate work to franchising and business brokerage. Majzoub shares his experience of being confined in a Dubai hotel during the COVID pandemic while earning a substantial six-figure salary. During this time, he researched about 50 franchises and multiple Franchise Disclosure Documents (FDDs), eventually choosing Transworld Business Advisors. Majzoub later took the master franchise for Quebec, but faced challenges in building awareness and income for 2-3 years. He then sold his share and relocated to Florida to work as an agent. Majzoub stresses the importance of daily networking for success in business brokerage. He also discusses the benefits of owning a National Lead Exchange (NLX) franchise, which aids in generating warm, trust-based referrals. This contrasts with the Business Network International (BNI) which requires more time commitment. The conversation also covers the reasons why absentee franchise ownership often fails, the availability of businesses for sale, foreign buyers utilizing E-2 visas, the increased demand for established businesses and service/trade companies. Majzoub also shares his perspective on the best and worst aspects of franchising. - With Sal Majzoub TIMESTAMPS: 03:25 Stuck in a Hotel… Built a New Career 04:30 He Walked Away from a Six-Figure Salary 06:45 He Studied 50 Franchises Before Choosing One 09:25 “I Thought 6 Months… It Took 3 Years” 12:45 Starting From Below Zero (No Network, No Safety Net) 16:00 Why Franchising Has a Higher Success Rate 29:20 Cold Outreach Is Dead — Here’s What Works Now 38:20 Why “Passive Franchise Ownership” Fails 50:50 The Business Models AI Won’t Replace LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    34 min

  6. MAR 23

    The Franchising Secret Most Entrepreneurs Miss - With Matthew Cancino

    DESCRIPTION: John Hayes interviews Matthew Cancino, a Titus Center for Franchising graduate and former U.S. Marine, about his journey into the world of franchising. Cancino discovered franchising at Palm Beach Atlantic University, where he sought mentorship for his detailing business. His plans to attend fire school were disrupted by COVID, leading him to PBA where his entrepreneurial spirit and faith guided his decisions. Cancino's early consulting work led him to join the leadership team at Bright Pink. He also launched an app concept to scale local content, which eventually evolved into Candid, a full-service digital marketing agency with a focus on video. Candid, which was rebranded due to a trademark stop order, boasts clients such as Dove, DoorDash, and Dream Vacations. Hayes and Cancino discuss the community within franchising, the benefits of VetFran for veterans, common misconceptions about franchising, and networking through the National Lead Exchange. Cancino also shares about his upcoming show, "The Franchise", with MFE Expositions, which will highlight emerging brands. - With Matthew Cancino. TIMESTAMPS: 01:10 From Detailing to Franchising 04:29 Why PBA and New Doors 08:25 Post Grad Career Turns 11:23 Faith and Serendipity 12:59 Building Candid Agency 16:06 Franchising Community Mindset 24:13 Trademark Lesson and Rebrand 30:50 Franchise Show and Wrap Up LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    34 min

  7. MAR 16

    Built a Franchise Business Straight Out of College - With Mitchell Nolan

    DESCRIPTION: Mitchell Nolan, a graduate of Palm Beach Atlantic University with an MBA and a focus on franchising, is the founder of consulting firm DJM Nolan and co-founder of Vetted, a company he established with Steve Lieber. Vetted's mission is to assess both franchisors and franchisees using five key principles derived from Junior Bridgeman. These principles include exceptional food and guest experience, simplicity of systems, robust labor and inventory control, outstanding marketing and operational systems, and positive unit economics. Nolan recounts the process of responding to a 60-page restaurant Request for Proposal (RFP) for NEXCOM Navy-base with a detailed 200-300 page document. After submitting the proposal in May, they won the contract in October and subsequently formed a partnership to operate on military installations. The first Mediterranean concept restaurant under this partnership opened in Coronado in August. Nolan attributes his success to the coursework, directed studies, the advisory network of the Titus Center, and the franchising community at PBA. He also emphasizes the importance of assessing the value of royalties through franchisee validation. Besides his professional achievements, Nolan volunteers as an assistant coach for PBA golf and has established the Birdie Fund scholarship. - With Mitchell Nolan TIMESTAMPS: 01:55 The five pillars Junior Bridgeman taught him about franchising. 04:25 How a 300-page government contract won on a Navy base. 09:00 The golf coach who accidentally launched a franchise career. 14:40 Why competing franchise brands actually help each other. 17:30 How Titus Center advisors invested in his business. 19:55 The five pillars every franchisee should use to evaluate a brand. 24:00 Why paying 8% royalties is worth it if you get 20% value. 26:40 Simplicity of systems means anyone can run it with a playbook. 29:55 Giving back to golf while building a franchise empire. LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    33 min

  8. MAR 9

    Why Gen Z Is Ditching Corporate Jobs for Franchising - With Leanna Carlson and Ethan Stayte

    DESCRIPTION: The Franchise Hot Seat Podcast features an interview with Palm Beach Atlantic University students Leanna Carlson and Ethan Stayte, who are studying franchising at the university's Titus Center. Leanna, an international business, entrepreneurship, and franchising student, was inspired by her father's State Farm agency model and her aspiration to merge faith with business. Her focus is on international franchising, driven by her travel experiences and the potential of the global market. Ethan, a marketing major nearing graduation, chose PBA for its Christian community and franchising program. He has had several franchising-related marketing internships with companies like Grills, Bear Naked Kitchen, Retro Fitness, and United Franchise Group. His career goal is to work in franchise development or sales and eventually become a multi-unit franchisee. The host highlights the benefits of PBA’s franchising concentration, the high demand in the industry, access to franchising leaders, and the upcoming IFA convention. They discuss the reasons why more students don't pursue franchising, primarily due to lack of awareness and misconceptions that it only involves working at brands like McDonald’s. They propose better promotion of the program and the new entrepreneurship and franchising major. The discussion also touches on franchise affordability, financing options such as SBA loans, service-brand franchising, multi-unit/multi-brand growth, and franchising as a means to long-term and generational wealth. - With Leanna Carlson and Ethan Stayte. TIMESTAMPS: 00:00 Meet the Student Guests 00:40 Leanna Finds Franchising 01:40 Ethan Transfers for the Program 02:40 Why PBA Titus Center Stands Out 06:16 International Franchising Dreams 10:51 Ethan’s Career Path and Internships 13:39 Networking and Mentorship Wins 22:39 Growing the Program Awareness 30:43 Franchise Ownership Myths and Wrap-Up LINKS: WEBSITE: http://franchisehotseats.com/ LinkedIn: https://www.linkedin.com/in/drjohnhayes/ Twitter: https://twitter.com/drjohnhayes YouTube: https://www.youtube.com/c/Howtobuyafranchise Instagram: https://www.instagram.com/hayesjph/ TikTok: https://www.tiktok.com/@johnphayesfranchise Pinterest: https://www.pinterest.com/DrJohnHayes/ Facebook: https://www.facebook.com/franchisehotseatpodcast

    38 min
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Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

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