The Restaurant Leadership Podcast

Thailur Kachenchai
  • 5.0 (2)
  • MANAGEMENT
  • UPDATED WEEKLY

A podcast for Restaurant Leaders, by Restaurant Leaders. With your host, Thailur Kachenchai, we cover everything in a restaurant including training, profit and loss review, marketing, staffing, conflict resolutions, positive leadership, culture changers, leadership development, personal development, and creating high performing teams. Are you a restaurant manager who also believes in high levels of leadership? Want to be on my show? Go to www.therestaurantleadershippodcast.com or email me thailurk@gmail.com

  1. 03/26/2024

    S3 Certified Trainers Part 2: Positive First Impressions and Individualizing Training Styles

    Hi hey and hello! In this episode we go through a few key things that pertain to a high-operating training program 1. Positive first impressions 2. How people learn and utilize the training tools 3. Individualize training programs

    21 min

  2. 03/01/2024

    S3 Certified Trainers Part 1: The Characteristics of a Certified Trainer

    What makes a great certified trainer? What's the importance of Certified Trainers? In part 1 of my 5 part series, we dive into the main characteristics of a great Certified Trainer and attributes to look for when choosing one to develop. Those are: Knows the importance of always being a Trainer on shift Projects a positive attitude Acts honest and straightforward — sincere Motivates Solves problems Sets the standard Gives feedback Commits to being trustworthy Communicates openly Trains Teammembers Shows patience therestaurantleadershippodcast.com

    11 min

  3. 02/22/2024

    S3E1 - SMART GOALS

    Hi hey and hello!! Welcome to season 3 of the RLP! Today we talk about S.M.A.R.T. Goals. Show notes are here: Setting goals is essential for any restaurant looking to thrive in a competitive industry. However, not all goals are created equal. To ensure your restaurant's success, it's important to set SMART goals - specific, measurable, achievable, relevant, and time-bound. Let's delve into how you can implement this framework effectively in a restaurant setting. Specific: When setting goals for your restaurant, be as specific as possible. Instead of a vague goal like "increase revenue," aim for something more targeted, such as "boost dinner sales by promoting new menu items." Measurable: To track your progress and success, choose metrics that can be quantified. Whether it's tracking sales numbers, customer reviews, or social media engagement, having measurable goals will help you stay on course and assess your performance accurately. Achievable: While it's great to dream big, your goals should also be realistic and attainable. Consider factors such as your budget, resources, and market conditions when setting objectives to ensure they are within reach. Relevant: Ensure that your goals align with your restaurant's overall mission and objectives. For instance, if you are focused on providing a unique dining experience, your goals could revolve around enhancing customer service or introducing creative menu options. Time-bound: Setting a deadline creates a sense of urgency and motivates action. Establish clear timelines for your goals, whether it's aiming to increase lunchtime bookings by 10% in the next month or reduce food waste by 15% within the quarter. Incorporating the SMART criteria into your goal-setting process can significantly boost your restaurant's performance and profitability. By involving your team, regularly monitoring progress, and adjusting strategies as needed, you can propel your restaurant towards success. Remember, setting SMART goals is not just about what you want to achieve, but also how you plan to achieve it. With a well-defined roadmap in place, your restaurant can navigate challenges, seize opportunities, and reach new heights of excellence.

    15 min

  4. 10/13/2023

    The Role of Data Analytics in Making Informed Decisions as a Restaurant Leader

    HI, hey, and hello! Today's episode is about the role of data analytics with some real world examples on how make informed decisions about your business. See all of our show notes at: therestaurantleadershippodcast.com!

    15 min
  5. Episode 33 - Effective Strategies for Handling Difficult Customers in Restaurants and Resolving Conflicts

    10/08/2023

    Episode 33 - Effective Strategies for Handling Difficult Customers in Restaurants and Resolving Conflicts

    Hi, hey and hello! I hope you're having a great start to your week! This episode is about 6 strategies to dealing with difficult guests! Enjoy! Show notes: Difficult customers can pose quite a challenge for restaurant staff, but handling them effectively is crucial for maintaining a positive dining experience. In this blog post, we will discuss practical strategies for dealing with challenging customers and resolving conflicts gracefully. By implementing these techniques, restaurant owners and staff can enhance customer satisfaction and foster a positive environment for all. Let's dive in!   1.       Stay Calm and Composed When faced with a difficult customer, it is essential to remain calm and composed. Take a deep breath, maintain a friendly demeanor, and listen attentively to their concerns. By staying composed, you can diffuse tension and help the customer feel heard and valued.   2.       Show Empathy and Active Listening Demonstrate empathy by acknowledging the customer's concerns and displaying genuine understanding. Let them know that their satisfaction is your priority. Practice active listening, which involves fully focusing on the customer's words, maintaining eye contact, and refraining from interrupting. This approach promotes effective communication and can help de-escalate the situation.   3.       Apologize and Offer Solutions Apologizing sincerely is a crucial step in resolving conflicts with difficult customers. Accept responsibility, even if the issue was not directly caused by the restaurant, and acknowledge the customer's frustration. After apologizing, offer appropriate solutions to address their concerns, ensuring they align with the restaurant's policies and capabilities. This proactive approach shows your commitment to resolving the issue and helps rebuild trust.   4.       Empower Your Staff Ensure your staff is equipped with the necessary skills to handle difficult customer interactions. Provide comprehensive training on conflict resolution techniques, active listening, and empathetic communication. Empower them to make decisions within their authority to resolve conflicts promptly. Building a supportive team that collaborates effectively can lead to better outcomes in challenging situations.   5.       Monitor Feedback and Learn from Each Incident After resolving conflicts with difficult customers, take time to reflect on the situation. Monitor customer feedback, both online and offline, and use it as an opportunity for growth and improvement. Analyze common issues and if necessary, revise your restaurant's procedures or policies to prevent similar conflicts from occurring in the future.   6.       Communicate Clearly and Transparently Clear communication is key to resolving conflict effectively. Clearly explain the steps you will take to resolve the issue, providing accurate timelines and potential solutions. Transparency helps manage customer expectations and fosters trust. Keep the lines of communication open, ensuring customers feel comfortable expressing their conc erns to you directly.   Conclusion   Dealing with difficult customers is an inevitable part of running a restaurant. However, by adopting these effective strategies, you can navigate challenging situations gracefully and ensure a positive experience for both customers and staff. Remember to stay calm, show empathy, provide solutions, empower your staff, learn from each incident, and communicate transparently. By implementing these approaches consistently, you'll create a welcoming atmosphere that encourages customer loyalty and satisfaction.

    10 min
  6. Episode 32 - 5 Tactics to Developing Leadership Skills in Aspiring Restaurant Managers

    09/28/2023

    Episode 32 - 5 Tactics to Developing Leadership Skills in Aspiring Restaurant Managers

    Hi, hey, and hello! I hope your week is going well! In this episode we dive into 5 tactics to developing leadership skills for those aspiring to be restaurant managers, and for those tenured managers to get a refresh on a few things! Enjoy! You can find out show notes in the blog at therestaurantleadershippodcast.com!

    12 min
  7. April Rousey - General Manager Interview!

    09/26/2023

    April Rousey - General Manager Interview!

    Hi and hello!!! I hope you're all having a fantastic start to your week! I know I certainly am! In this 45 minute, value-packed episode I interview April Rousey. April is a General Manager for one of the fastest growing restaurant chains in the US. She has just under a decade of leadership experience and her thoughts on interviews, employee culture, and more give us a peak into the thoughts of a high-performing GM! If you are a restaurant manager, you can learn a ton from this episode. If YOU would like to be on the show, I would LOVE To have you! Just email me at thailurk@gmail.com! Thanks ya'll, I hope you each have a great week! Chat soon!

    46 min
  8. Stephen Drezga - CEO of Chef's Mandala Interview!

    08/29/2023

    Stephen Drezga - CEO of Chef's Mandala Interview!

    Hi and hello!!!! Today I've got a very special episode for you all, I am interviewing Stephen Drezga - Owner, Founder, CEO of Chef's Mandala. Stephen's got an interesting story, he unloads heaps of quality information and taught me quite a bit in the short 30 minutes I had with him. We talk about Product Costs, consumer behavior, getting pickled okra through secret service at 2am, and more! Use the coupon code RLP10 at chefsmandalagourmet.com

    38 min
See All (38)

Trailer

Ratings & Reviews

5
out of 5
2 Ratings

About

A podcast for Restaurant Leaders, by Restaurant Leaders. With your host, Thailur Kachenchai, we cover everything in a restaurant including training, profit and loss review, marketing, staffing, conflict resolutions, positive leadership, culture changers, leadership development, personal development, and creating high performing teams. Are you a restaurant manager who also believes in high levels of leadership? Want to be on my show? Go to www.therestaurantleadershippodcast.com or email me thailurk@gmail.com

Information