The CCS Insight Podcast

CCS Insight

Insightful audio from the global tech advisory firm.

  1. Where AI Actually Pays Off

    FEB 18

    Where AI Actually Pays Off

    Adoption of AI in the enterprise has accelerated rapidly over the past few years, shifting the conversation from whether organizations should use AI to how it can be applied in ways that deliver real, sustained value. Now, the pressing challenge is practical: where does generative AI deliver real value once it becomes embedded into the tools and workflows people use every day? This shift is particularly relevant in highly regulated sectors such as healthcare, where innovation must operate alongside strict requirements for data security, privacy and compliance. In these environments, those constraints shape how AI is evaluated and introduced, placing a premium on applications that can improve the flow of work without introducing additional risk or operational complexity. To explore how these dynamics play out in practice, CCS Insight's Chief of Enterprise Research, Bola Rotibi, spoke with Adam Nerell, Chief Information Officer at Humana, and Patrick McCarthy, Vice President for Workspace at Google. Adam is responsible for IT strategy and operations at one of the largest Nordic health insurance and healthcare services organizations, and Patrick brings a broader perspective from working with enterprises in multiple industries as they adopt AI through Google Workspace. The episode will allow you to: Embed AI into everyday work.Enable experimentation in your organization.Understand how value can be unlocked beyond traditional return-on-investment measures.Examine the role of platform architecture in AI deployments.Facilitate secure, compliant adoption of AI at scale in regulated environments.CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations implementing AI. Access the report here.

    40 min
  2. Answering the Call: Technology in Modern Policing

    06/16/2025

    Answering the Call: Technology in Modern Policing

    Digital transformation is reshaping organizations in all industries, enabling them to improve efficiency, enhance service delivery and optimize resources. In the private sector, businesses have embraced cloud computing, automation and AI to streamline operations and improve customer engagement. The public sector has traditionally lagged behind, constrained by old systems, siloed data and complex regulatory requirements. However, rising service demands and shifting user expectations are driving a renewed urgency to modernize operations and adopt more agile, technology-driven approaches. In policing, digital innovation is transforming contact management, improving citizen engagement and enabling more effective resource allocation. To hear how one of the UK's largest police forces is approaching this challenge, we spoke with Thomas Boyd, Operations Manager for Change and Continuous Improvement, and Superintendent Rob Brind, Head of Operational Delivery for Contact Management, from Thames Valley Police and the Hampshire and Isle of Wight Constabulary. The discussion explored how digital tools, underpinned by platforms from the likes of Salesforce, are transforming front-line services and driving efficiency in enterprises. This companion report highlights the Thames Valley Police and the Hampshire and Isle of Wight Constabulary's modernization strategy and broader lessons for enterprise transformation. The episode explores: The challenge of modernizing public service operations.A cloud-based approach to digital transformation.Use of digital tools and automation.The future of AI in the public sector.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

    54 min
  3. Driving Digital Transformation with Marketplace Partnerships

    02/28/2025

    Driving Digital Transformation with Marketplace Partnerships

    Digital transformation has become a fundamental driver of change across industries, altering how businesses approach procurement, IT infrastructure and decision-making. Procurement is undergoing significant changes as digital transformation reshapes traditional sourcing and supplier management. Organizations are shifting from manual, siloed systems to integrated digital solutions, using AI-driven tools to improve compliance, risk management and cybersecurity. These advancements aim to enhance operational efficiency and adaptability, going further than solely reducing costs. Greater flexibility is becoming necessary, replacing rigid approval cycles with more collaborative approaches. Businesses must be able to respond quickly to market changes, supplier challenges and regulatory requirements, using digital marketplaces to streamline software procurement. These platforms provide transparency and efficiency, reducing delays in decision-making. In this podcast discussion, Bola Rotibi spoke to Marta Whiteaker, a leader in AWS Marketplace development, and Sid Vajpayee from Zscaler, a global provider of secure cloud transformation services. The episode covers procurement, partnerships and important areas of digital transformation, such as the evolution of digital marketplaces, the role of channel partners, security, customer challenges and future trends. Our discussion unpacked how marketplaces have simplified procurement and billing for partners, unlocking digital transformation for customers. The episode explores: The role of marketplaces in driving digital transformation.Challenges and benefits of marketplace adoption.Best practices for navigating marketplace partnerships.Security implications with software marketplaces.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

    34 min

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Insightful audio from the global tech advisory firm.