Inside: The Digital Health & Sales Locker Room

Josh Pappas

Host: Josh Pappas (Director of Sales Tendo) Conversations with leaders from both the healthcare system space (providers, executives) and the digital health sales space. Guest will share stories, perspectives, and experiences into the relationship of selling into and being sold technology in the healthcare world. The “twist” will be bringing these guests into the “digital health” locker room where the topics will be focused on the intersection of healthcare and sales but all the topics will have a little sports theme (MJ vs Lebron, Top Ten and Bottom Ten, Mount Rushmore, Sales Pitch Shot Clock and more) The goal will be to laugh, learn and hopefully come together to achieve the common goals of: - Improving the future relationship between digital sales vendors and healthcare leaders - Helping provide tips and advice for a future generation of sales and healthcare leaders - Advancing the mission of improving healthcare for all (Patients providers, caregivers) digitalhealthlockerroom.substack.com

  1. 07/10/2023

    Episode #23 Danielle Poreh, Healthcare Operations & Call Centers

    Danielle Poreh is a healthcare operator and advisor. Currently, Danielle advises start-ups and builds educational programming with Out of Pocket to help operators build more thoughtfully. She runs a course on how to build a healthcare call center and Operations Knowledgefest, a conference for healthcare operators. She was the first employee and Head of Operations at Better Health, supporting thousands of members to access their medical supplies and manage chronic conditions at home. Danielle is fluent at bringing medical devices to market (and three languages), having co-invented a novel orthopedic device and overseeing 200+ sales representatives as founding team member at Ossio. She couples her passion for commercialization with a strong research back-bone, having advised Samsung's Design Center while publishing and teaching Design Thinking at UC-Berkeley’s Design Institute. When she's not supporting operators, she's immersed in the world of food- from research to pop-up dinners.  Podcast Topics * Origin Story * Top and Bottom Sales Story * Healthcare + Operations Rapid Fire Topics * Operations Innovations & Predictions * Rookie Healthcare Operations Advice * “On the Clock Plug” How to Connect with Danielle and Out-of-Pocket Health * Click Here to Register for How to Build a Call Center Course (Last Day is TODAY) * danielle@outofpocket.health  * Linkedin and Danielle’s Website If you enjoy Inside: The Digital Health & Sales Locker Room, it would mean the world to me if you invited friends to subscribe and read with us. If you refer friends, you will receive benefits that give you special access to Inside: The Digital Health & Sales Locker Room. How to participate 1. Share Inside: The Digital Health & Sales Locker Room. When you use the referral link below, or the “Share” button on any post, you'll get credit for any new subscribers. Simply send the link in a text, email, or share it on social media with friends. 2. Earn benefits. When more friends use your referral link to subscribe, you’ll receive special benefits. * Get Free Sales Resources for 5 referrals * Get 1/1 Sales Session Monthly for 15 referrals * Get Podcast Guest for 30 referrals * Connect with me on Linkedin or visit the website for more Podcast + Sales Resources * Looking for an alcohol-free edge!? Try HIYO 20% Off! * Join Sales Community Pavillion Here * Register NOW for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    58 min
  2. 06/20/2023

    Episode #22 Healthcare + Recruiting with Sara, Greg and Michael

    Episode #22 features a rockstar panel of guests: Sara Weathington Founding Recrutier of Turquoise Health Sara Weathington is the founding recruiter of Turquoise Health. Her career started in legislative affairs and then transitioned to recruiting. She now specializes in health tech talent. She uses these experiences to create a best-in-class recruiting program– prioritizing candidate experience and preserving her hiring team's time and resources while continuing to drive DEI best practices and creating a culture that folks want to be a part of. She lives in Atlanta with her two kids. Her interests are all things food, sending ridiculous memes to her friends, and her most recent obsession is Ted Lasso. Greg VanDyne, Account Executive Cerca Talent and Co-Founder of CallSign 22 Greg VanDyne is a Former Green Beret Medic tumed Executive Recruiter in the HealthTech space. He has translated 10+ years of clinical, MedTech sales, and organizational leadership experience into a passion for building commercial teams. Greg is also a strong advocate for mental health and is Co-Founder of CALLSIGN22—a non-profit dedicated to reducing veteran suicide. Michael Mann, Managing Director, Healthcare Division of DeSanti He has 14 years of experience in the US healthcare system. His knack for building and maintaining strong client relationships, growing partnerships, and sourcing top talent for technical projects is second to none. Thanks to his extensive healthcare network, Michael accelerates the search process and consistently delivers mutually beneficial results for providers, physicians, payers, hospital administrators, and vendors. He boasts a proven track record of driving business growth, reducing hospital readmissions, and improving healthcare outcomes. With past experience as a Chief Commercial Officer of a digital health technology company and a former owner of a care management organization, Michael brings a wealth of expertise to the table. He holds a master’s in healthcare administration from The George Washington University Milken Institute of School of Public Health. When he's not working, Michael is an active community builder, startup advisor, and host of the Planetary Health Mars Next Podcast and newsletter. He enjoys outdoor activities like surfing, hiking, and working out, as well as spending time with his wife, daughter, and two furry friends. Podcast Segments * Origin Stories * Top & Bottom Sales Story: * 4 and 4 and 4 Segment * Rapid Fire Healthcare + Recruiting Questions * Predictions for Recruiting * Tech Booster * On the "clock" Sales Plug: Make sure to connect with Sara (sara@turquoise.health), Michael (michaelm@desanticorp.com), Greg (greg@cercatalent.com), and check out the Hiring Now opportunities in the health tech space! * Turquoise Health Open Roles Click Here * Tendo Open Roles: Click Here * CercaTalent Open Roles: Click Here * Connect with me on Linkedin or visit the website for more Podcast + Sales Resources * Looking for an alcohol-free edge!? Try HIYO 20% Off! * Join Sales Community Pavillion Here * Register NOW for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    46 min
  3. 06/06/2023

    Episode #21: Scott Leese, CEO & Founder Scott Leese Consulting, Surf & Sales, GTM United

    Episode #21 I welcome Scott Leese, CEO & Founder Scott Leese Consulting to the Podcast! Scott has spent his entire professional career building and scaling early-stage startups and has a proven track record of lifting organizations to new heights with limited resources allocated to the task at hand. * SVP Sales at Qualia, we went from zero paying customers and revenue to capturing ~15% market share in 3 years. We grew from around 25 employees to over 200. We built the first settlement system in the title industry to take advantage of modern technology and became a unicorn. * SVP Sales at OutboundEngine, I was lucky to work with fantastic teams in Austin and Scottsdale. In 2015, we were ranked #136 on the Inc. 5000 Fastest Growing Companies, and we moved up to #95 on the 2016 list. Grew revenue by over 650% during tenure * VP Sales at Main Street Hub, built sales offices in Austin, SF, NYC and LA and was responsible for every aspect of the sales organization. Grew the team from 2 to 200, and we were named to the Inc. 5000 Fastest Growing Companies list in 2014 and 2015. Main Street Hub was acquired in 2018 by GoDaddy for $175 million. Scott Leese Consulting was founded in 2016 with a focus on companies scaling from $0 - $25m ARR. He works with both domestic and international companies on sales strategy, playbook creation, rev ops processes, recruiting, coaching/training, and more. He teaches founders and leaders how to build scalable and successful sales orgs.Scott’s written two Amazon #1 best-selling books: "Addicted to the Process" [2017], and "More Than a Number" [2021]. He also co-authored "From Rep to Manager" [2021] w/ Ryan Walker. He’s spent the better part of the last decade building communities that provide people with a safe space to learn, grow, and develop their skills (GTM United, Surf and Sales, and Thursday Night Sales). Podcast Segments * Origin Story * Sales Impact Story * Top & Bottom Sales story * Mount Rushmore of Sales Leaders * MJ vs Lebron debate * Sales Consultant (Working for yourself) vs Sales Rep Working for a Company * Advice for a Rookie sales rep * Tech Booster: (Sales tool besides you couldn’t live without/ or your favorite new tool you have discovered) * On-the-clock sales plug Scott Leese Consutling, Surf and Sales, GTM United Key Takeaways: * Scott’s "learned, earned, and burned" framework suggests three criteria for evaluating whether to stay in a role or seek new opportunities: * Learned: Have you reached a point where you have nothing left to learn and no one else to teach you in your current role? * Earned: Have you consistently maximized your compensation plan, indicating mastery in your position? * Burned: Have you experienced mistreatment, being passed over, or feeling unsafe in the workplace? * If you meet all three criteria, it is recommended to consider moving on from your current role. If you meet two criteria, actively seeking new opportunities is advised. If you meet one criterion, a passive job search might be suitable. If you don't meet any of the criteria, it may be best to stay and focus on your current position. * Monetize your time and the skills you already have! You can just say to somebody, hey, happy to have a chat, Josh. My calendar is booked for like months out for anybody who's not a paying client. I don't know if you're open to that kind of thing or not, but if you are, let me know. Make sure to follow Scott on LI and checkout the Sales Events/ Resources * Register for Surf and Sales here * GTM United * Thursday Night Sales Please make sure to Subscribe, Comment, Share, and Review! * Connect with me on Linkedin or visit the website for more Podcast + Sales Resources * Join Sales Community Pavillion Here * Register NOW for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    35 min
  4. 05/25/2023

    Episode #20: Video & Sales, Melissa Gaglione, Deel

    Over half of sales reps report that connecting or booking meetings is the top challenge they face in their process. Luckily, video messaging is an excellent tool to add to your sales toolkit and help make your prospecting efforts easier and to help book more meetings. These stats prove just how far-ranging and effective video outreach (and video for sales, in general) are. * Improve Open Rates—sales teams that use video get a 16% bump in open rates (SalesLoft) * Get More Replies—sales teams that use video see a 26% increase in replies (SalesLoft) * Net a Higher Click-Through—emails that contain video have 4x the CTR of emails without (Inside Sales) * Close More Deals—closed deals involve using webcams 41% more often than lost deals (Gong) * Gain a Competitive Advantage—only 43.8% of sales teams use video in their prospecting strategy (Inside Sales) Video makes sending outreach emails faster and more effective. How? Unsurprisingly, sales reps spend 21% of their day writing emails. Whether you’re recording a quick video rather than writing out a long message or adding a pre-recorded video to boost an email, video messages are a big time saver. (Source Vidyard) Video Prospecting Technologies * Vidyard * Loom * VideoAsk * DeckLinks * Open Reel * Hippo Video * Bonjoro * Drift Episode #20 I welcome Melissa Gaglione AE Deel to the Podcast! Melissa is a video prospecting expert, focused on strategic selling at the Fastest growing SaaS company in history at Deel. She is also responsible for building and executing the sales motion for Deels newest product offering, which is expected to be their highest revenue-generating product over the next few years.  Podcast Segments * Origin Stories * Impact Story * Mount Rushmore of Sales Leaders * Brandon Fluharty * Scott Ingram * Kevin “KD” Dorsey * Jason Bay * Mike Gallardo * MJ vs Lebron debate * Video vs. Standard Outreach * Rookie Sales Rep Advice * Tech Booster * Dooly, ChiliPiper, Sunsama, Todoitst, ReMarkable Checkout Melissa’s Video Prospecting Course - Cold Video Outreach Strategies From Planning To Recording To Sending Melissa developed her Video Prospecting Strategies as an Enterprise & mid-market SaaS Seller. As a previous On-Air News Reporter for CBS and an Elementary School Teacher, Melissa uses her previous skills to create educational research-driven stories to inspire prospects to book discovery call and progress opportunities. She is achieving over an 80% positive response/conversion rate through video! Melissa started sharing her strategies on a variety of podcasts and summits. This influenced many sellers to leverage her strategies to book high-quality meetings. These proven video outreach strategies have been successfully leveraged by SDRs, AEs, AMs and Strategic Sellers in a variety of industries.  Make sure to follow Melissa on Linkedin and check out her video course here! Please make sure to Subscribe, Comment, Share, and Review!Connect with me on Linkedin or visit the website for more Podcast + Sales ResourcesRegister NOW for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    43 min
  5. 05/22/2023

    Episode 19: Raihan Faroqui, Guaranteed Health and Rami Wehbi, Matchday Health

    🏥 From Medical Doctor to Tech Innovator: Embracing a New Frontier 🌐 Statistics speak volumes: According to industry reports, the healthcare technology market is projected to reach $511 billion by 2026, fueling an increased demand for professionals with both medical and tech expertise. Episode # 19, we continue to explore the journey of clinician to technology by welcoming Raihan Faroqui, Guaranteed Health and Rami Wehbi, Matchday Health! Dr. Raihan Faroqui, Head of Medical Affairs & Research at Guaranteed Health Dr. Raihan Faroqui is an internal medicine physician and clinical neurology researcher turned repeat healthtech operator, consultant, and advisor at numerous venture capital-backed Seed + Series A startups across SaaS and tech-enabled services. He is also a mentor with the Techstars LA healthcare accelerator program. He currently serves as Head of Medical Affairs & Research at Guaranteed Health, a $10M VC-backed startup in the tech-enabled in-home hospice care delivery space modernizing the end of life experience. He previously worked at healthtech startups Perry Health and Biotia. He sits on the advisory board of 3 startups (Azra Care, Diagnoss, SmartDoctor) and has consulted for 20+ digital health startups in the last 4 years with expertise in hybrid / at-home care delivery, B2B2C payor/employer contracting, health equity implementation, AI-powered clinical workflows, and women's health. Rami Wehbi,DO Co-Founder and CEO, Matchday Health Dr. Rami Wehbi, Host of the Beyond Medicine Podcast, Founder of Beyond Medicine Group (Now Matchday Health) and Advisor to several Digital Health start-ups. Dr. Wehbi discusses his journey from starting the Beyond Medicine Podcast as a medical student to leaving clinical medicine to pursue entrepreneurship and advising digital health start-ups full-time. Dr. Wehbi discusses the gap between physicians and medtech start-ups and how he hopes to bridge that gap with the Beyond Medicine Group, a community he founded consisting of physicians and medtech entrepreneurs. Twitter: https://twitter.com/webby_do Podcast Segments * Origin Stories * Top & Bottom Sales Stories * MJ vs. Lebron Debate * Clinical vs. Tech/ Startup * Predictions for Clinical + Tech Roles * Rookie Healthcare Leader Advice * On the Clock Sales Plug: Matchday Health & Guaranteed Health Make sure to follow Raihan Faroqui, Guaranteed Health and Rami Wehbi, Matchday Health. Checkout the Beyond Medicine Podcast! Please make sure to Subscribe, Comment, Share, and Review!Connect with me on Linkedin or visit the website for more Podcast + Sales ResourcesRegister NOW for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    55 min
  6. 05/09/2023

    Episode #18: Clinician to Technology: Sarah Zweifach Story Health and Zain Syed Digital Thoughts

    In recent years, we've seen a surge in healthcare technology startups, which has led to a significant increase in the number of clinicians transitioning from working in a clinical setting to working in a technology startup. And why not? Clinicians have a wealth of knowledge and expertise when it comes to patient care, which is crucial when developing new healthcare technologies. Now, let's take a look at some statistics. According to a recent report by the Healthcare Information and Management Systems Society (HIMSS), over 50% of healthcare IT professionals have clinical experience. That's right - over half of the people working in healthcare technology have a background in clinical care. But why are clinicians making the transition to healthcare technology? Well, for one, technology has the potential to revolutionize healthcare. It can help improve patient outcomes, increase efficiency, and reduce costs. And who better to develop and implement these technologies than those who have firsthand experience working in the healthcare industry? So, what does the future hold for clinicians in healthcare technology startups? Well, it's safe to say that the demand for healthcare technology is only going to increase, which means that there will be plenty of opportunities for clinicians to make the transition. And with their firsthand experience and expertise, they're sure to make a significant impact on the industry. Episode # 18, we explore the journey of clinician to technology by welcoming Sarah Zweifach, MD, MBA of Story Health, and Zain Syed, PharmD of AmerisourceBergen! Sarah Zweifach, MD, MBA: Product Lead at Story Health At Story Health, Sarah is focused on building virtual specialty care programs and services. Sarah has built both physician and patient-facing tools and experiences at healthcare companies including McKesson, Zephyr Health, Bayesian Health, and AliveCor. She is also a former Rock Health fellow and is on the global advisory council of NODE Health, a consortium of 20+ hospital systems and ecosystem partners that serves as a home for digital medicine evidence. She holds a B.A. in Human Biology from Brown University, and an MD, MBA from New York University. Zain Syed, PharmD: Product Manager for AmerisourceBergen Zain is in charge of their clinical-facing analytics platforms. Before that, he was an oncology pharmacist for 10 years. Zain has a passion for digital healthcare and has a newsletter and podcast Digital Thoughts! Podcast Segments * Origin Stories * Top & Bottom Sales Stories * MJ vs Lebron Debate * Clinical vs. Tech/ Startup * Predictions for Clinical + Tech Roles * Rookie Healthcare Leader Advice * On the Clock Sales Plug: Story Health & Digital Thoughts Make sure to follow Sarah and Zain Syed on Linkedin and check out Zain’s newsletter! Please make sure to Subscribe, Comment, Share, and Review!Connect with me on Linkedin or visit the website for more Podcast + Sales ResourcesPROFESSIONAL and PERSONAL Development: Make Sure to register for this summer’s Young Health Leader Summit. Make sure to use code: “TEAMJOSH” for discounted registration This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    53 min
  7. 05/04/2023

    Episode #17: Alex Maiersperger and Antwan Williams, Advancement League

    Welcome to Alex Maiersperger and Antwan Williams, Co-Founders of the Advancement League, to the Podcast! Alex Maiersperger is the Global Principal, Industry Marketing for SAS’ Health Care business, leading community enablement, product launches, and marketing within the partner ecosystem to help organizations around the world use AI and analytics to improve health. Alex also co-founded the Advancement League and Young Health Leader Summit, a pioneering membership organization and event that helps health care leaders find careers they love with community impact along the way.  Prior to SAS, Alex defined what drives “exceptional experience” within the corporate strategy division at Blue Cross NC, led historic Net Promoter Score increases as the Member Experience lead at Geisinger Health Plan, and was an Orthopedic and Hospital Administrator at Geisinger Health.  Antwan has been serving for the past two years as Vice President of Operations for Henry Ford Health’s Wyandotte and Downriver market Wyandotte, Michigan, responsible for a 360-bed teaching hospital, off-campus free-standing Emergency Department, Ambulatory Surgery Center, Inpatient Behavioral Health Hospital, Inpatient Acute Rehabilitation Hospital, Long-Term Acute Care, and more than 20 ambulatory clinic sites. Previously, Antwan was an administrator for allied health and support services for Orlando Health Arnold Palmer Hospital for Children and Orlando Health Winnie Palmer Hospital for Women and Babies, and before that role held leadership positions at Geisinger Health in Pennsylvania, directing the system’s emergency medicine operations. Podcast Segments: * Origin Stories: Why Healthcare and How was Advancement League Born??   * Top/ Bottom Sales Story * Mount Rushmore of Sales/ Healthcare Leaders: * Alex: Bryony Winn, Rahul Rajkumar, Solome Tibebu * Antwan: Cheryl Pegus, Rashard Johnson, Tim Cook, * MJ vs. Lebron debate (Rapid Fire) * Build vs Buy * Fee for Service Vs. Value Based Care * Consumer vs Patient * Advice for a Rookie Sales rep/ Healthcare Leader CLICK HERE to Register Young Health Leader Summit 2023 Agenda Josh’s Personal Network Development Short List: * Healthcare/ Career Focused: * Advancement League * Primary VC * SaaS Sales Focused Group: * Pavillion * Rev Genius * Other Localized Groups * Beyond Medicine Group * DHIT * Launch Tower Health Other Digital Health Communities: Code RX Digital Health LinkedIn Group: Digital Medicine Society (DiMe): HealthTech Founders Health-Tech PM Mastermind Health Tech Nerds Mental Health Startup Community Out-of-Pocket Slack Community: Physician Innovator Society of Physician Entrepreneurs (SoPE) The Graduate Healthcare Club Redox Slack Community The Healthcare Club New York THEIA Please make sure to Subscribe, Comment, Share, and Review!Connect with me on Linkedin or visit the website for more Podcast + Sales Resources This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitalhealthlockerroom.substack.com

    47 min
5
out of 5
5 Ratings

About

Host: Josh Pappas (Director of Sales Tendo) Conversations with leaders from both the healthcare system space (providers, executives) and the digital health sales space. Guest will share stories, perspectives, and experiences into the relationship of selling into and being sold technology in the healthcare world. The “twist” will be bringing these guests into the “digital health” locker room where the topics will be focused on the intersection of healthcare and sales but all the topics will have a little sports theme (MJ vs Lebron, Top Ten and Bottom Ten, Mount Rushmore, Sales Pitch Shot Clock and more) The goal will be to laugh, learn and hopefully come together to achieve the common goals of: - Improving the future relationship between digital sales vendors and healthcare leaders - Helping provide tips and advice for a future generation of sales and healthcare leaders - Advancing the mission of improving healthcare for all (Patients providers, caregivers) digitalhealthlockerroom.substack.com