VWO Podcast

VWO

Looking to grow your business in today's competitive landscape? Join top experts from every industry for a behind-the-scenes look at the latest strategies for success. From SEO hacks and PPC campaigns to email conversions and A/B testing, we cover it all. Apple Podcasts: https://podcasts.apple.com/us/podcast/vwo-podcast/id1668802004 Podbean: https://www.podbean.com/site/default/externalPodcastBadges Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kNDhmODUwYy9wb2RjYXN0L3Jzcw

  1. How to Run B2B Marketing Experiments That Actually Move the Needle

    1D AGO

    How to Run B2B Marketing Experiments That Actually Move the Needle

    In this episode of the VWO Podcast, host Natalia Gamarra, Area Vice President for VWO ANZ, sits down with Saumya Goila, fractional Head of Digital Marketing at Rewardz.Saumya draws on 14+ years of experience across media agencies and global brands to discuss how CRO has evolved far beyond page-level tweaks.The conversation spans the nuances of marketing in APAC's fragmented markets, the psychological differences between B2B and B2C testing, and how data makes difficult stakeholder conversations easier.Saumya also shares her views on AI as a force multiplier, the dangers of vanity testing, and why patience is the most underrated quality in any experimentation program.Listeners working in B2B SaaS, growth marketing, or digital strategy will find this episode packed with grounded, practical perspectives.Schedule a demo with VWO: https://vwo.com/demo/?utm_source=social&utm_medium=spotify&utm_campaign=tof_eg_podcastChapters:01:55: Natalia & Saumya kick off the conversation03:40: Early career dreams & landing in digital marketing05:21: Where do brand and performance converge?08:32: Balancing paid growth with other channels12:57: Experiments that shape Saumya's APAC strategy18:38: What do high-impact tests look like in B2B-SaaS?22:04: Ensuring teams stay aligned on a shared North Star25:50: Experimentation in mature CRO markets like Singapore31:08: How buyer psychology differs in B2C vs B2B34:02: Evolution of CRO as a decision-making system37:05: Using data to deal with stakeholder debates and opinions39:44: Importance of learning from "failed" tests45:08: Why teams must avoid short-term test campaigns48:16: Looking at AI as a force multiplier52:25: Best advice Saumya has received56:31: Rapid fire round -   If you were starting a career in marketing today, what would you do differently?58:37:  One thing your non-industry friends still don't understand about your job59:51:  Go-to travel destination59:51:  Go-to travel destination01:01:06:  One thing AI will take over in the next three years01:02:50:  If not marketing, what other profession would you have chosen?01:04:26: One CRO metric that people should stop obsessing over1:05:04:  A dream or goal you wish to achieve in the next three years1:06:09: Natalia & Saumya wrap up the conversation

    1h 7m
  2. How To Scale Experimentation Without An Agency | Lucia van den Brink

    FEB 23

    How To Scale Experimentation Without An Agency | Lucia van den Brink

    Schedule a personalized demo with VWO: https://bit.ly/4tXw61JThe Initial: https://the-initial.com/Lucia's Quarterly Impact Calculator: https://the-initial.com/impact-calculatorIn this episode, host Shilpa Bharti sits down with Lucia van den Brink, who has spent over a decade helping teams figure out how to conduct experimentation effectively, not just more frequently.Lucia has worked with teams running anywhere from one test a month to hundreds, helping them improve both velocity and quality. But after years as both an in-house practitioner and agency leader, Lucia realized something critical: You can't rent a data-driven cultureNow, through The Initial, she's focused on helping organizations make the shift from dependency to ownership.In this conversation, Lucia shares why external help has its limits, how to transition teams from guided support to independence, and what it actually takes to sustain experimentation when leadership changes or budgets shift.Lucia shares insights on:✅ Transitioning teams from close guidance to independent ownership ✅ Common concerns leaders raise about owning experimentation in-house ✅ Building systems and habits vs. running isolated tests ✅ How teams can quantify the value of their CRO program with the Quarterly Impact CalculatorChapters:[00:00] A quick sneak peek into the episode [01:57] Shilpa and Lucia kickstart the conversation [05:08] What led Lucia to start The Initial after years as a consultant and agency leader [09:10] Transitioning from closely guiding teams to stepping back [11:23] Common concerns leaders raise when hearing "own experimentation." [13:35] Dependency patterns teams need to unlearn before building in-house capability [15:49] Building an experimentation culture within different teams[19:11] Reactions from the CRO community[21:37] Does in-house ownership change how teams think about metrics and accountability?[23:40] Where advanced experiments fit in and common pitfalls when teams start too big [27:04] What teams should expect tools to handle and where capability takes over [30:00] Does AI add value beyond automation in experimentation?[31:52] One piece of advice for sustaining ownership long-term [35:30] Final thoughts[37:16] Rapid fire round: One thing Lucia would do differently starting in CRO today [38:30] What Lucia's non-industry friends don't understand about her job [39:14] CRO professionals to follow[40:11] Go-to travel destination[40:30] What AI will take over in the next 3 years [41:04] If not CRO, what alternative profession would Lucia have chosen?[41:43] One CRO metric people should stop obsessing over[00:00] Shilpa and Lucia sign off

    44 min
  3. Are You Analyzing Problems Or Just Collecting Data? | Kandeel Chauhan

    FEB 4

    Are You Analyzing Problems Or Just Collecting Data? | Kandeel Chauhan

    Most teams think behavioral analytics is just for pre-test research. Kandeel Chauhan reveals why post-test analysis is where the real learning begins. :bulb: In this episode, host Niti Sharma sits down with Kandeel Chauhan, Director of Product & Engineering at VWO, who has been instrumental in spearheading VWO Insights into one of the flagship products. From leading Quality Assurance to now shaping enterprise-grade products, Kandeel shares what it takes to build products customers trust and love. He's passionate about creating tools that help businesses deeply understand user behavior and drive measurable impact on growth and revenue. Kandeel shares insights on: ✅ Moving from fragmented feature development to building a unified enterprise platform ✅ Why behavioral analysis delivers value at every stage: pre-test, mid-test, and post-test ✅ Understanding the customer awareness spectrum and why CRO maturity matters ✅ A top-down approach to behavioral insights ✅ How VWO Copilot came to life and what it means for teams of all sizes ✅ The human elements AI will never replace in behavioral analysis ✅ How experimentation has been democratized and where the industry is headed next Chapters: [00:00] A quick sneak peek into the episode [01:51] Niti and Kandeel kickstart the conversation [04:29] Something exciting Kandeel is working on [05:53] Moments and decisions that defined Kandeel's growth from QA to product leader [10:45] Strategic turning points in building VWO Insights as a flagship product [16:40] Using behavioral analysis before, during, and after A/B tests [20:44] How customers across the awareness spectrum understand behavioral analytics [27:00] Behavioral analysis as an empathy engine [29:50] Advice for teams starting with behavioral insights [32:40] AI's future in behavioral insights [38:20] What AI can't replace: Human judgment, empathy, and strategic vision [38:20] One change in how people look at experimentation and learning today [46:22]  Message for listeners [47:37] Rapid fire round: One thing Kandeel would do differently starting in CRO today [47:56] What non-industry friends don't understand about Kandeel's job [48:17] A CRO professional that everyone must follow [48:56] Kandeel's book recommendations [49:47] Go-to travel destination [50:16]  If not CRO, what other profession would Kandeel have chosen? [50:39] Dream or goal Kandeel wants to achieve in the next 3 years [51:26] Niti and Kandeel sign off

    53 min
  4. Does Your North Star Metric Matter More Than ROI? Arshdeep Singh On Strategic CRO

    12/10/2025

    Does Your North Star Metric Matter More Than ROI? Arshdeep Singh On Strategic CRO

    Most companies treat CRO as just another conversion tactic. But what if CRO could be your tool for capital allocation decisions? In this episode, Arshdeep Singh, Former Senior Director of Technology at Kapiva, sits down with our host Niti Sharma for an in-depth conversation. He shares how he transformed experimentation from isolated AB tests into a strategic growth engine that helped scale the company to multimillion-dollar revenue. Arshdeep has nearly two decades of experience scaling platforms, leading high-performing engineering teams, and driving AI-led transformation. During the episode, Arshdeep also reveals the frameworks, mindsets, and guardrails needed to make experimentation work across product, engineering, data, and CX teams. Key insights from this conversation: - How to identify and operationalize compounding loops for exponential growth - Why experimentation should drive capital allocation decisions, not just conversion uplift - Setting North Star metrics and guardrails to prevent siloed optimization - Building a culture of testing that celebrates learning, not just wins - Democratizing CRO across non-tech teams without compromising quality Chapters: 00:00 - Episode trailer 01:54 - Niti and Arshdeep kick off the conversation 04:09 - Scaling from early stage to multimillion-dollar revenue through CRO 06:30 - What are compounding loops in experimentation? 07:27 - Essential cultural traits for cross-functional experimentation 09:00 - How AI is reshaping experimentation speed and quality 11:08 - Using AI to safeguard reliability in customer experiences 12:45 - Mobile-first experimentation: Beyond transactions to habit loops 14:40 - The ICE Framework for experiment prioritization 17:07 - Why data-driven decisions beat intuition (but intuition still matters) 19:53 - Setting guardrails: Shared objectives and North Star metrics 22:06 - Moving from conversion tactics to strategic growth enabler 25:15 - Getting CRO buy-in from leadership and stakeholders 26:49 - How VWO helped democratize experimentation at Kapiva 29:00 - Why some companies succeed at experimentation (and others fail) 31:42 - Best advice Arshdeep has received 33:50 - Rapid Fire:  If you were starting a career in CRO today, what would you do differently? 34:13 -  One thing your non-industry friends don't understand about your job. 35:06 - Book recommendations 36:06 - Go-to travel destination 36:52 -   One thing AI will take over in the next 3 years 37:42 - If not tech, what other profession would you have chosen? 38:50 -  Dream or goal you want to accomplish in the next 3 years 39:59 - Advice for listeners 40:38 - Niti and Arshdeep sign off

    41 min
  5. From Website Funnels To Live Global Events: May Chin’s Incredible CRO Journey

    11/12/2025

    From Website Funnels To Live Global Events: May Chin’s Incredible CRO Journey

    Most product leaders can easily test and roll back failures. But May Chin builds for live events where a global audience sees every mistake. 🎯 In the latest episode of the VWO podcast, our host Bhavan Kochhar is in conversation with May Chin, Product Leader at Token 2049 and Super AI, two of the world's most prominent tech conferences. With a track record of scaling consumer platforms across Southeast Asia at Zalora, Mindvalley, Lazada, and iProperty, May now orchestrates end-to-end technology strategy for global events, delivering seamless experiences for attendees and sponsors at a massive scale. In this conversation, May opens up about building products when timelines are fixed and AI features need to be shipped in days.  This episode is packed with hard-won insights and a fresh perspective on building great products. 🚀 Chapters:  [00:00] A quick sneak peek into the episode  [01:54] Bhavan and May kickstart the conversation  [03:35] May's pre-podcast and pre-event rituals [04:48] Building for global conferences vs. consumer platforms  [08:37] Defining product success when serving both attendees and sponsors  [11:56] Prioritization under tight timelines and high-stakes environments  [15:13] Using low-code and AI-driven tools to reduce complexity and empower non-technical teams  [17:56] Where human discretion becomes essential despite automation and AI  [20:28] Practical approaches to democratizing experimentation across functions  [24:05] Aligning cross-functional teams around shared priorities despite competing KPIs  [29:13] Biggest opportunities for product leaders combining AI and experimentation  [32:14] May's biggest mindset shift as a product leader  [35:14] Early career advice that shaped May's journey  [37:02] Rapid fire round: One thing May would do differently starting in CRO today  [37:29] The CRO metric people should stop obsessing over  [37:58] What AI will replace in the next 3 years  [38:44] Three Book recommendations [39:47] May's dream goal for the next 3 years  [40:37] Bhavan and May sign off

    41 min
  6. Experimentation In Fintech: Vinayak Purshan On Why You Must Have A 'Fail-Forward' Mindset

    10/08/2025

    Experimentation In Fintech: Vinayak Purshan On Why You Must Have A 'Fail-Forward' Mindset

    In the fast-moving Fintech space, a single wrong experiment can shatter user trust, but staying safe could mean missing huge growth opportunities. ⚡ In the new episode of the VWO podcast, Vinayak Purshan sits down with our host Niti Sharma. Vinayak is the Associate Marketing Director at Cashfree Payments, India's leading payments technology company, powering over 800,000 businesses. 🎙️ With expertise in social media, paid acquisition, analytics, and multiple tech platforms, Vinayak builds integrated, data-driven marketing systems that enhance Cashfree’s presence and accelerate growth. In this engaging conversation, Vinayak opens up about his proven strategies for optimizing in a high-trust, high-speed environment where every test is crucial. Tune in now! 🎙️ Chapters: [00:00] - A quick sneak peek into the episode  [01:48] - Niti and Vinayak kickstart the conversation  [05:06] - Choose marketing and CRO as a career path [06:33] - Balancing experimentation with speed, trust, and security in Fintech  [08:51] - Combining quantitative and qualitative data for impactful experiments  [13:13] - A failed or surprising experiment that changed how Vinayak understands user behavior [16:20] - Extracting learnings from experiments to shape long-term website strategy [18:19] - Building cross-team collaboration and celebrating failures [20:23] - Key metrics used to measure CRO success at Cashfree Payments [23:21] - Mindset shifts that need to happen in experimentation [25:46] - How VWO supports Cashfree’s experimentation process and their most used features [29:31] -  Using multi-channel insights to improve website testing and drive innovation continuously [32:07] - Navigating SEO in the age of AI and zero-click searches  [37:22] - The future of experimentation and marketing in Fintech with AI-driven changes [40:30] - Advice for teams trying to build a CRO culture [42:50] - Rapid-fire: One thing to do differently when starting a career in CRO today [43:16] - One thing your non-industry friends still don't understand about your job. [44:07] - Book recommendations for VWO Podcast listeners [44:30] - Go-to travel destination [45:19] - One thing AI will replace in the next 3 years  [45:42] - If not a CRO specialist, another profession you would have chosen [46:02] - One CRO metric people should stop obsessing over [46:48] - A dream or goal to achieve in the next 3 years [47:15] - Niti and Vinayak sign off

    48 min

About

Looking to grow your business in today's competitive landscape? Join top experts from every industry for a behind-the-scenes look at the latest strategies for success. From SEO hacks and PPC campaigns to email conversions and A/B testing, we cover it all. Apple Podcasts: https://podcasts.apple.com/us/podcast/vwo-podcast/id1668802004 Podbean: https://www.podbean.com/site/default/externalPodcastBadges Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kNDhmODUwYy9wb2RjYXN0L3Jzcw