CHOOSE TRUST

Stuart Maister
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In business, is trust just a word people use to sell more or gain the confidence of their colleagues?Or should it be at the core of strategy, the driving force behind the way the organisation is led, collaborates and sells? And if it is, what value is created as a result? This is the question we will look at with leaders in their field, people who have focused on building high trust relationships with customers, colleagues and investors, and used this to create far more value together. What does this look like in practice? What difference does it make? And what are the challenges in trying to make trust the central strategy of the organisation? Stuart Maister and Kevin Vaughan-Smith are co-authors of a book for Economist Books called Choose Trust, to be published in 2024, and these discussions and interviews will form part of the research. They run www.mutual-value.com, a firm which helps its clients become Trusted Partners. To discover more go to www.mutual-value.com Hosted on Acast. See acast.com/privacy for more information.

Episodes

  1. Trust: the view from Deloitte

    10/06/2023

    Trust: the view from Deloitte

    Deloitte says this is the Age of Trust. Why? Because of the widespread distrust that impacts how people view the businesses and institutions they deal with, fuelled by the rapid pace of change and recent global events. But Deloitte says companies which focus on trust are more successful. They say trusted companies outperform their peers by up to 400%, that customers who trust a brand are 88% more likely to buy again, and that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? Trust, they say,  is everything.   So what do you do about this? How do leaders act on this information? Of course we wanted to find out and so we spoke with Michael Bondar, the global Enterprise Trust leader for Deloitte, who shared with us his insights into this issue, how he helps large organisations – and how his own personal story motivates him to help his clients become highly trusted. Do share this episode and subscribe to this podcast. And you can find more insights and information about how to build trust at www.mutual-value.com. Hosted on Acast. See acast.com/privacy for more information.

    38 min
  2. Ismail Amla, EVP Professional services, NCR

    09/22/2023

    Ismail Amla, EVP Professional services, NCR

    "The painful exercise of learning by doing." Ismail Amla has done a lot, and so learned a lot. And, he says, "for a services firm trust is everything." In this podcast interview he shares the three ways to build trust, how he learned from the damage he caused early in his career by only obsessing about hitting his numbers, and provides real insight into how large companies can be as trusted as small ones if they deliberately decide to. Ismail runs professional services for the giant tech company, NCR, which is a major force in payments around the world. He's had big jobs at IBM, Capita, Capco, and was a partner at Accenture. In all of these roles he's had big numbers to hit, and focused on how to grow the businesses for which he was responsible. But, he says, he's come to realise that building long term, high trust relationships is the key to success. So how do you combine this with the need to hit quarterly targets? Ismail is also a board member of two major British institutions, Network Rail and UK Sport.He is the co-author of a book called 'From Incremental to Exponential' , which looks at how large businesses can innovate to massively grow just like small ones. If you like this episode do please subscribe and share. And if it resonates, and may be relevant to your business, do contact stuartm@mutual-value.com. Hosted on Acast. See acast.com/privacy for more information.

    38 min
  3. "For a services firm, trust is everything."

    09/21/2023

    "For a services firm, trust is everything."

    How do you hit your numbers and close deals while building trust? Ismail Amla runs professional services for NCR and on Friday 22nd September the full interview with him will be published here. This is a one minute preview...Do subscribe and share. And contact stuartm@mutual-value.com if this resonates. Hosted on Acast. See acast.com/privacy for more information.

    1 min
  4. Leadership, a teaser

    08/10/2023

    Leadership, a teaser

    Why is high trust leadership so important? Here's why, in one minute. This is a clip from our podcast discussion, 'A new high trust model of leadership'. Do listen and, if it piques your interest, click on the full 20 minute episode which is in this feed. If you are a leader, or develop leaders in your organisation, this will be relevant. Hosted on Acast. See acast.com/privacy for more information.

    1 min
  5. A new model of high trust leadership

    08/08/2023

    A new model of high trust leadership

    The co-authors of a book need to finalise their thinking about a key chapter. This is a 20 minute excerpt from the discussion. The book is Choose Trust, the chapter is on leadership, and we are the authors, Stuart Maister and Kevin Vaughan-Smith. Everyone find themselves leading at some point. It's not just a title, it's a role in a situation. And the one thing all types of leaders have in common is that they are seeking to take other people on a journey, hopefully with a clear direction and maybe even a vision of what the destination will be. Here's the thing: those following usually have a choice about whether to stay on the journey. Which is why trust is so important - when they no longer trust the leadership, they'll jump off as soon as they can. So how do you ensure you're a high trust leader or leadership team? That's the subject of this chapter of our book, and we explored this together based on our thinking about trust and that of many others who have developed models of leadership. We decided to record some of the discussion - and here's 20 minutes of the two of us developing together a new high trust model of leadership. Please follow the podcast and share if you enjoy it. And do check out our website www.mutual-value.com for more insights and thinking. Hosted on Acast. See acast.com/privacy for more information.

    22 min
  6. Inside the mind of a construction sector leader

    06/14/2023

    Inside the mind of a construction sector leader

    Greg Craig leads one of the UK's biggest construction firms, Skanska. He's taken them into the top quartile of major construction firms in terms of profitability and has led the company through COVID, major contracts with HS2, the challenging delivery of Crossrail and many other huge projects that are across Britain and you can see from your window. But he's retiring, and here he gives a frank account of what it takes to successfully lead a major construction firm right now by focusing on where you are strongest and sticking to that decision. We discuss in detail the frequent failure of the sector to put into practice all of its warm words about collaboration, partnership and trust, especially when major public sector contracts are at stake. But he also points out times when he's been able to establish really strong commercial relationships - often because of a full and frank discussion (sometimes known as a big argument). Greg's been a commercial leader, an Operations Director and MD within the business and so he's got the scars on his back to prove that he knows how to lead and deliver huge projects - and then lead others who need to do so. This is a view of how to build trust from someone right at the top of the tree in one of the most demanding and complex industries, where lives can be at risk as well as profits if you get it wrong. Do find out more about how we might help you lead, sell or collaborate with far higher levels of trust at www.mutual-value.com Hosted on Acast. See acast.com/privacy for more information.

    47 min
  7. The Greek debt crisis,Liz Truss, women in prison, the EU. What do they have in common?

    05/24/2023

    The Greek debt crisis,Liz Truss, women in prison, the EU. What do they have in common?

    Greece. The EU. Poland. The UK. Women in prison....wait, what? They are connected through one big issue: the need to be trusted. When trust collapses, so does the economy of the country and the prospects of an individual. Vicky Pryce is a leading expert in all of these. She is a Chief Economist who has worked with governments, large businesses - and is a trustee of the charity Women in Prison. Her recent posts have included: Senior Managing Director at FTI Consulting; Director General for Economics at the Department for Business, Innovation and Skills (BIS); and Joint Head of the UK Government Economics Service. She had previously been Partner and Chief Economist at KPMG and earlier held chief economist positions in banking and the oil sector. Vicky co-founded GoodCorporation, a company set up to promote corporate social responsibility. So who better to speak with about the importance of trust in leadership and what happens when it goes? She wrote the book 'Greekonomics' and 'Prisonomics' and speaks on the issues faced by women in the economy. If you enjoy this episode please subscribe and share and go to www.mutual-value.com to find out more about our work. Hosted on Acast. See acast.com/privacy for more information.

    41 min
  8. A masterclass in how to build high trust client relationships

    04/06/2023

    A masterclass in how to build high trust client relationships

    "You don't want to be Man of the Match on a losing team." Richard Postance is Head of Clients & Transformation at Accenture UK and he knows how to win, build and grow hugely valuable client relationships at the highest level. At the centre of his thinking is having the right intent - with clients, colleagues and partners - so that there are highly trusted partnerships that deliver differentiated value to everyone involved. His thinking has been formed over a career with Big 4 firms and as an Oxford-educated consultant to major companies. What makes Richard stand out is his approach to winning business, and he sets out in this interview what that means, why and how this has led to him somehow working with clients who also value relationships over simple transactions. No accident there, as you will hear... This is a masterclass in how to build trust with major clients. If this resonates do visit www.mutual-value.com to learn more. Hosted on Acast. See acast.com/privacy for more information.

    36 min
  9. Nick Hale trailer

    EPISODE 3

    Nick Hale trailer

    Nick Hale is CEO of ONP Group, and in our interview with him he shares insights and stories about how to lead with trust. Here's a one minute piece of insight from Nick to give you a flavour of the discussion. You can listen to the full interview on all podcast platforms and please share and subscribe. Hosted on Acast. See acast.com/privacy for more information.

    1 min
  10. Growing a group of businesses with trust

    03/15/2023

    Growing a group of businesses with trust

    Growth. Better customer experience. Better employee experience. The holy grails of business leadership.   In this episode we hear from the CEO of a Private Equity backed group about how focusing on high levels of trust have created those results.   Nick Hale leads ONP Group, a group of home moving businesses, who provide conveyancing experiences when you buy, sell or remortgage your property. The strategy is to have brilliant people who focus on customer empathy and service, with a focus on the use of technology to deliver a digital first experience with the personal touch.   Despite the digital transformation of so many sectors, it often still feels like lawyers are using quill pens to do their work! ONP is changing that, having Case Managers build relationships and use digital technology to ensure the client is at the heart of the experience and interacting on their terms.   So, we hear how building trust has been put at the heart of this strategy. Nick shares some stories of what he has done and how it has worked - as well as experiences he has had in the past where trust was damaged by colleagues and destroyed confidence and value.   Nick is a former leader of multiple businesses within telecoms giant BT as well as previously being a consultant for firms such as Accenture and KPMG, so he has seen the importance of trust when working within very large companies, as an advisor and as the CEO of a scale up business.   If you would like to learn how to lead or sell with higher trust relationships, go to www.mutual-value.com. Hosted on Acast. See acast.com/privacy for more information.

    28 min
  11. The Trusted Advisor 22 years later...Charlie Green

    02/27/2023

    The Trusted Advisor 22 years later...Charlie Green

    Speak with many professional firms and they tell you: 'we want to become a Trusted Advisor to our clients'. This phrase was created by this book, published in 2001, and authored by business guru David Maister together with two co-authors, Charles Green and Robert Galford. In this podcast we're delighted to speak with Charlie Green, reflecting both on the definition of trust within the book and how this has developed over the past 22 years. What is trust now? What stops people acting in a trustworthy way? What does a high trust relationship look like? And he talks about the power of truth - a simple idea, but very powerful. Charlie quotes from his own experience as well as sharing his thinking on trust with us. This forms part of our research on our own book on trust being published next year by Economist Books. We welcome feedback and thoughts on what you hear. Hosted on Acast. See acast.com/privacy for more information.

    34 min
  12. Transforming relationships to create value - John Neill of Unipart

    02/10/2023

    Transforming relationships to create value - John Neill of Unipart

    In the 1970s the car sector in the UK was a byword for conflict and strife. Against that backdrop, John Neill began to transform car parts company Unipart into a firm which focused on partnership and collaboration. He then led the buyout in 1987 which began a journey that, 35 years later, sees Unipart as a global manufacturing, logistics and consulting business in a number of sectors. He's done so using the Unipart Way, a philosophy and strategy based on building trust with employees, customers and supply chain partners.  What were the challenges in doing this? And how did he overcome them to create a highly trusted, widely respected company and brand? In this first episode of our new podcast on how to build, maintain and grow trust, we hear from someone who las led from the front, with practical advice and war stories that will help anyone involved in any aspect of business. Hosted on Acast. See acast.com/privacy for more information.

    41 min

Trailers

About

In business, is trust just a word people use to sell more or gain the confidence of their colleagues?Or should it be at the core of strategy, the driving force behind the way the organisation is led, collaborates and sells? And if it is, what value is created as a result? This is the question we will look at with leaders in their field, people who have focused on building high trust relationships with customers, colleagues and investors, and used this to create far more value together. What does this look like in practice? What difference does it make? And what are the challenges in trying to make trust the central strategy of the organisation? Stuart Maister and Kevin Vaughan-Smith are co-authors of a book for Economist Books called Choose Trust, to be published in 2024, and these discussions and interviews will form part of the research. They run www.mutual-value.com, a firm which helps its clients become Trusted Partners. To discover more go to www.mutual-value.com Hosted on Acast. See acast.com/privacy for more information.

Information

  • Creator
    Stuart Maister
  • Years Active
    2K
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © Stuart Maister
  • Show Website
    CHOOSE TRUST