50 Shades of Hospitality

50 Shades of Hospitality

A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opportunities for industry professionals in the hopes of finding solutions to the challenges the industry is now facing.

  1. The Impact of Synergies & Interactions Between Media and Hospitality

    2D AGO

    The Impact of Synergies & Interactions Between Media and Hospitality

    In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality.  Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world’s leading hospitality brands with the world’s most respected and trusted publications.  In addition to supplying some of the finest hotels in the world, the company now also supplies airlines, private jets, superyachts, private medical, Corporate HQ’s, UK Armed Forces, Embassies, Private Clubs etc. We ask Chris pertinent questions about how and why he created Gold Key Media and what are its vision, values and objectives. Chris also discusses the decline of media advertising and how this is affecting current media outlets. He shares his impressions and predictions of how media outlets will continue to evolve and change. Finally, Chris discusses his involvement with AICR and his personal ties to the hospitality industry and why young people should embrace careers in this ever-changing, ever-growing field. Chris Horn began his career in the media industry back in 1991 when he joined America’s largest newspaper, USA Today as Circulation Manager for Europe, before going on to become Circulation Director Asia Pacific, based in Hong Kong. He returned to the UK in 1996 to become Managing Director of Johnsons Inflight News, responsible for the distribution of international media to the world’s leading airlines, including global brands such as British Airways, Virgin Atlantic, Cathay Pacific and others.  Chris set up Gold Key Media in 2020. Using the same “one stop shop” media distribution solution he’d successfully provided to the airline industry, Chris’s vision was to create a similar business model for the hotel industry. In his previous role at USA Today, Chris had established strong links with many of the world’s finest hotel concierges and had become an associate member of the prestigious and globally renowned Les Clefs d’Or, otherwise known as The Golden Keys Association. In his desire to forge a new working relationship with his new company, Chris asked the Golden Keys Association if he could call his new company Gold Key Media in recognition of the key role these individuals would play in the success of the new business.   Since those early days, Gold Key Media has thrived and evolved into becoming the world’s largest provider of media to the hotel industry. Supplying over 4,000 hotels globally with print and digital media solutions for their guests. Chris’s first publishing client was world renowned National Geographic magazine, and his first hotel clients were Le Manoir aux Quat’Saisons, Cliveden Hotel and The Waterside Inn. They all remain as clients today, 24 years later. A testament to the quality of service provided.   Gold Key Media is proudly associated with organisations such as The Master Inn Holders, The AICR Association, Institute of Hospitality and Chris is also a proud Ambassador for the industry charity, Hospitality Action.

    28 min
  2. Thinking Outside The Box: Why The Hospitality Field is a Good Fit for Neuro-Divergent Learners

    DEC 8

    Thinking Outside The Box: Why The Hospitality Field is a Good Fit for Neuro-Divergent Learners

    In this remarkable interview, Rosalin Abigail Kyere-Nartey, who was diagnosed with dyslexia at age 30 after years of struggling through school, decided to transform her trials and tribulations into a mission: to transform how people, teachers, and employees understand and support learners with dyslexia and related learning differences.  Rosalin is the proud Founder of the Africa Dyslexia Organization (ADO) and she travels around the world to educate and raise awareness on the importance of creating inclusive education. In this podcast, Rosalin describes why dyslexic people are too often overlooked, stigmatised and not given the support they need and why they are often attracted to hands-on professions in the hospitality field.  She clearly explains how not only dyslexic but other neuro-divergent learners often excel in jobs that require problem solving, spatial awareness, visual thinking, creativity and empathy.    Rosalin Abigail Kyere-Nartey, is a global advocate for dyslexia, a hospitality consultant, and the Founder of the Africa Dyslexia Organization. Diagnosed with dyslexia at age 30 after years of struggling through school, she turned her lived experience into a mission: to transform how Africa understands and supports learners with dyslexia and related learning differences.  Through ADO, she leads groundbreaking initiatives, teacher training, awareness campaigns, and policy advocacy that challenge stigma and promote multi-sensory learning across the continent. ADO’s programs span 30+ African countries and impact thousands of educators and learners.   As a global speaker, Rosalin engages audiences at international forums including UN platforms and global education summits highlighting the urgency of inclusive systems that leave no learner behind.  Beyond advocacy, Rosalin serves as Lead Hospitality Consultant at iQ Mundo and is the Country Representative for the Swiss Education Group in Ghana, Liberia, and Sierra Leone. She brings 17+ years of hospitality experience and holds an MSc in International Hospitality Management.   Rosalin’s passion lies in building inclusive, equitable systems where every learner can thrive regardless of their learning style.

    42 min
  3. The Golden Keys That Open Doors to the World of Hospitality

    DEC 1

    The Golden Keys That Open Doors to the World of Hospitality

    Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in New York City. Michael walks us through the kinds of duties performed by a Chief Concierge and relates some anecdotes with the diplomacy and discretion that is expected of someone with his experience and position.  He also tells our listeners what it takes to be a great Concierge and how the position has evolved and changed over the years. Finally, Michael tells us more about Les Clefs d’Or and his personal dedication to this prestigious association. Michael Romei is currently the Chef Concierge at the Mandarin Oriental Hotel in New York City and is frequent guest speaker, lecturer and trainer in the hospitality industry.   Presidents, heads of state, celebrities, and tourists from around the world have sought out Michael Romei with requests that run the gamut from getting hot tickets to a sold-out show to staging an elaborate marriage proposal. You can often find him in his hotel lobby speaking Italian on the phone, chatting with guests in Spanish and making dinner reservations in French.  Michael Romei is the insider's insider, knowing where to go and what to do in the far-flung corners of the world. Romei's frequent guests have often boasted that their favorite concierge in New York has set up a complete European vacation for them! In today's competitive luxury hotel market, that is an edge, indeed!  Michael Romei is the former General Secretary of the prestigious international organization Les Clefs d'Or and served on their International Executive Committee for 10 years. Signified by the golden keys that they wear on their lapels. Les Clefs d'Or boasts approximately 4000 members working in 80 destinations most of whom have undergone rigorous training in the concierge profession, a lot of that training done by Romei himself.  He has logged tens of thousands of miles each year conducting training sessions and seminars all around the world. Romei teaches the art of hospitality to all levels of hotel staff; from General Managers, to bellhops, to housekeepers, and of course, the concierges. He also spreads the word of just how invaluable concierges are to their hotels. Perhaps the GM of the Movenpick Hotel in Bangalore, India said it best, after one of Romei's training sessions: "The concierge is the face of the hotel. He is the one who interacts with the guests on a daily basis. So, it is vitally important to have an excellent and well-trained concierge team."  Romei has a BA from Manhattanville College, Graduates Studies degree in International Business from NYU, a former faculty member of NYU's Continuing Education Hospitality Program.  Romei is founder of the “Creating Service Magic” Concierge-Customer Service Training Seminar.  He served 24 years as the Chef Concierge of The Waldorf Astoria and Waldorf Towers, prior to which he served 5 years as the Chef Concierge of the Boca Raton Resort & Club. He is Past President of the Southern Florida Concierge Association, Honorary Member of Les Clefs d’Or UICH International, Les Clefs d’Or USA, Les Clefs d’Or India and Les Clefs d’Or Maroc, and the New York City Association of Hotel Concierges.

    38 min
  4. The Future of Retail in the Hospitality Industry

    NOV 24

    The Future of Retail in the Hospitality Industry

    Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts.  In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong.  In 2010, Filippo co-founded Back Label with his wife Amy and they have successfully continued to grow their company with exclusive clothing lines for the luxury hotel and resort sector around the world.   Filippo explains why quality lounge, athletic and leisure “slow fashion” wear made in Italy are a reference in the fashion world and therefore greatly appreciated by hotel and resort clients. Free from polyester or any other toxic substances, Back Label brings out the pureness of its natural fabrics through an unprecedented sensorial experience on the body. Filippo’s dedication to running a sustainable and ethical company is discussed as well as his desire to keep his company in line with equitable principles.  Filippo explains that Back Label’s “purpose is to actively contribute to the creation of a sustainable economic system and business that regenerates society and the environment. We want our workplace to have a positive impact on our employees, the city and the environment around us, in the hope that other companies will join us on this virtuous path. Because the future is now. Unlock the Change.” Filippo also describes the hotel retail niche and why his company chose this industry to market and sell their clothing line.  Given Filippo’s Italian background, he possesses a thorough comprehension of not only the culture of Italian craftmanship but also its market dynamics.  Filippo Perricone was born in Bergamo in 1978. After completing his scientific studies, he earned a master's degree in Modern History and Philosophy. In 2004, upon finishing his studies, he moved to Hong Kong where he worked for two major companies in the textile industry. It was only in 2010 that he moved back to Bergamo with his wife Amy and founded Back Label. Together, they started the first offices and soon after, the first production chain. Before long, they were joined by a wonderful team of innovators.  In 2016, Back Label began its exclusive journey dedicated to the Hospitality sector and gradually moved away from the mainstream fashion world. Since 2016, Filippo has remained firmly at the helm of Back Label, continuing to lead the company towards new innovations and successes in the Hospitality sector.

    36 min
  5. What It Takes to Manage One of India’s Top Hotel & Resort Chains

    NOV 17

    What It Takes to Manage One of India’s Top Hotel & Resort Chains

    Aryavir Kumar is the current Managing Director of one of India’s top hotel chains, The Clarks Hotels & Resorts.  In this podcast, he answers our questions about his family’s history with The Brij Hotels and The Clarks Hotels and how his family continues to expand their offerings in India and abroad.  Aryavir also takes us on his educational and professional path to explain how his Swiss Hospitality degree shaped his approach to management. We ask Aryavir about Indian tourism and travel and how this has changed and evolved over the past twenty years.  Although India continues to attract many international travelers, it is clear that domestic travel has exploded and that demands and expectations have also evolved.  It is clear that Aryavir enjoys the fast-paced and demanding role of Managing Director and he is constantly on the lookout for how to improve customer satisfaction and to create new experiences for The Clarks clientele. Finally, we ask Aryavir about what it takes to grow and manage a hotel chain that must constantly respond to changing trends.  He finishes by giving our younger listeners advice on what it takes to become a Managing Director of an established hotel chain. Aryavir Kumar currently leads and manages one of the top hotel chains in India, The Clarks Hotels & Resorts. As the Managing Director, he oversees the operations and strategic direction of over 100 hotels in India and abroad, ensuring customer satisfaction, quality standards, and profitability.Aryavir holds a degree in Hospitality Administration from Glion Institute of Higher Education, one of the world's leading hospitality schools.  Aryavir is also the Co-Founder of Oxypure Oxygen Bar, a unique wellness concept that offers pure oxygen therapy in a relaxing environment. He has a passion for creating memorable experiences for guests, partners, and employees, and has a strong background in event management and planning. Aryavir has organized and hosted several successful events, such as weddings, conferences, and concerts, for diverse and high-profile clients.  Aryavir has multiple skills in hospitality, event management, and event planning. Along with hospitality and event management, Aryavir also has a professional golfing career.  He is driven by the mission of providing exceptional service, quality, and value to the hospitality sector, and he is always looking for new ways to innovate and grow. Aryavir values teamwork, diversity, and sustainability, and he believes that he can bring a unique perspective and experience to any organization that shares these values.

    36 min
  6. Female Hotel General Managers - Drivers of Success for a Global Hospitality Career

    NOV 10

    Female Hotel General Managers - Drivers of Success for a Global Hospitality Career

    In this podcast, Marie-Berengère Chapoton, who was the General Manager of the award-winning Raffles Al Areen Palace in Bahrain when this podcast was recorded, describes her global career path and how she met not only challenges but opportunities that came her way.  Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, Rio de Janeiro, to Bahrain and now to Sao Paulo, Brazil.  In this podcast, Marie-Berengère tells our listeners about her move up the hospitality management ladder and how she has embraced the role of a General Manager in a luxury hotel.   Marie-Berengère also explains how her passion for hospitality was sparked, and how her hospitality studies in Switzerland set her on a successful career path.  She answers our questions about the evolution of women working in top hospitality management positions and why it has become easier for women to aspire to a General Manager position in hotels and resorts.  Finally, Marie-Berengère shares some personal insights into working in the hospitality field and navigating a global career that requires and open mind and flexibility.  It is for this reason that she encourages young people to embrace this exciting and potentially global career path.  Marie-Berengere Chapoton is a French citizen and is currently the General Manager at the Rosewood Hotel in Sao Paulo, Brazil.  She has more than 20 years of experience in the luxury hospitality industry. With a background in hotel management from a prestigious school in Switzerland and an MBA from IMHI Cornell-Essec Business School, she has managed hotel openings & repositioning projects across North & South America, Europe, Asia, and now in GCC with Sofitel, Fairmont & Raffles as well as Corporate exposure. With a global mindset, she fuses various cultures to provide unique customer experiences and her tenure at Raffles Bahrain is a testament to her dedication to excellence.

    39 min
  7. Hospitality Tech Recruiter: Connecting Top Talent with Hospitality Innovators

    NOV 3

    Hospitality Tech Recruiter: Connecting Top Talent with Hospitality Innovators

    Edouard Clark is a Hospitality Tech recruiter and, in this podcast, he gives our listeners reasons to explore this career path and why the hospitality industry is still lagging behind in this fast-paced field.  Edouard has an international background, grew up in several countries, speaks three languages and used to play professional rugby.  In this podcast, we ask Edouard about his early career in Hotel launches, HR management and his first forays into entrepreneurship.  In 2023, Edouard founded Wandery, a tech-driven micro-hostel concept in Germany and in 2024, he decided to take his HR skills and go into recruitment, eventually creating a recruitment business specializing in Hospitality Tech.     We ask Edouard about hospitality technology and what it entails, what kind of jobs are available and what kind of people are good at this kind of career.  Edouard gives our listeners advice about how hospitality executives can improve their business by finding the right kind of people to handle their technology needs.  We also ask him how people who are interested in this particular niche, can improve their chances of finding a rewarding position.  Finally, Edouard gives our audience some advice on how young people, who may be interested in this field, can improve their chances of working in this field.   Edouard Clark is a Hospitality Tech recruiter and founder of Wandery, a tech-driven micro-hostel.  He is uncannily good at connecting people, whether that’s finding the perfect hire, sourcing a hotel acquisition, or recommending a tech stack. Growing up between countries and cultures, he has evolved through a career built on grit, growth, and a little chaos.

    26 min
  8. Saving our Blue Planet

    OCT 27

    Saving our Blue Planet

    Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA.  When we recorded this podcast, Khulan was the Head of Communication & Community for MY BLUE PLANET. In this podcast, Khulan explains why sustainable tourism has become such an important endeavor and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices.    Khulan describes what tools are being used to engage and inspire the hospitality and tourism sectors and what areas are particularly challenging.  She also explains why it is important to reduce CO2 emissions before trying to compensate for them.  In addition, Khulan explains how being more sustainable supports employee engagement while giving her insights into the limitations that the hospitality and tourism sectors face. Finally, Khulan explains why sustainability is so important and why the hospitality and tourism sectors should make it a priority.  Khulan Berger is a sustainability leader and systems thinker - rooted in Mongolia, shaped in Singapore, and based in Switzerland. As Director of Development at Climate Bridges and Founder of Our Impact Mongolia, she drives cross-sector collaboration to advance climate action, inclusive leadership, and environmental stewardship.  Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA.  Previously, Khulan was the Regional Director at MYBLUEPLANET and the Swiss National Coordinator of  The Climate Reality Project Europe.    With experience across Asia and Europe, she has led initiatives, built partnerships, and advised organizations at the intersection of climate, culture, and innovation. Currently pursuing an Executive DBA (PhD) in Geneva, Khulan blends engineering and business acumen to drive transformative change for a just and regenerative future.

    24 min

About

A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opportunities for industry professionals in the hopes of finding solutions to the challenges the industry is now facing.