50 Shades of Hospitality

50 Shades of Hospitality

A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opportunities for industry professionals in the hopes of finding solutions to the challenges the industry is now facing.

  1. Myth or Reality? The Allure of Becoming a Hotel General Manager

    4D AGO

    Myth or Reality? The Allure of Becoming a Hotel General Manager

    In this podcast, Philippe Clarinval, the current General Manager of Le Prince de Galles Hotel in Paris, France, discusses the role of the Hotel GM and what makes this role appealing and challenging.  He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world.  Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand Hotel Les Trois Rois in Basel allowed him realise the importance of transformational leadership.  In this episode, Philippe delves into what transformational leadership looks like and how the hospitality sector must encourage and support service excellence by inspiring and cultivating their employee experiences.  We also ask Philippe to share his rich educational and career path and to comment on the current lack of qualified hospitality staff.   Philippe explains why hospitality education must continue to adapt if they want to inspire and prepare a new generation of hospitality employees.  Finally, Philippe shares his thoughts on what makes a great GM and encourages young hoteliers to continue learning and pursue their dreams.  Philippe Clarinval started his career in the United States and Asia with Shangri-La Hotels and Resorts. He is a luminary in the international luxury hospitality industry. He is renowned for his roles as the Managing Director of The Omnia Mountain Lodge, General Manager of the Carlton Hotel St. Moritz, and, most recently, the Grand Hotel Les Trois Rois in Basel. His transformational leadership is characterised by a steadfast commitment to service excellence, uncompromising engagement, inspiration, and the cultivation of a refined employee experience, making his hotels bastions of luxury.  A solid academic foundation, with degrees from Ivy League Universities and Management Schools such as the Glion Institute of Higher Education, underpins Clarinval's journey in hospitality.  His commitment to excellence has garnered industry accolades and recognition, affirming his status as a thought leader in hospitality. Beyond his professional endeavours, he contributes to the academic sphere, offering insights into leadership, service quality, and management. As such, he is the Vice Chairman of the Hoteliers Guild Academy of Hospitality Arts, a member and author of the Forbes Business Council and a former Board Member of Swiss Deluxe Hotels. His influence extends across other industries, inspiring professionals on executive boards and students alike.

    40 min
  2. Managing the Luxury Emeralda Golf Club in Indonesia

    MAR 16

    Managing the Luxury Emeralda Golf Club in Indonesia

    For this podcast, we invited and interviewed Yenny Tanudjaja, the General Manager of Emeralda Golf Club in Indonesia.  This famous 27-hole golf club near Jakarta is a signature design of two Golf Legends : Arnold Palmer and Jack Niklaus and has played host to several Indonesian Opens, the Johnnie Walker Super Tour, the Dunhill Asian Masters and the Volvo Masters Asia.  Emeralda Golf Club has deservedly been recognized as Best Luxury Golf Course in Indonesia by Luxury Lifestyle Awards, marking the club’s third consecutive LLA win.   We ask Yenny about her childhood in Indonesia and she explains how and why she ended up studying hospitality management in Switzerland, first in Lucerne and then in Glion.  We ask Yenny about the years she spent living and studying in Switzerland and the special memories that she continues to cherish today.  After finishing her Bachelor’s degree, Yenny moved back to Indonesia and worked in several Indonesian establishments such as the American Club in Jakarta along with other hotels and golf clubs.  In 2017, Yenny was named General Manager at Emeralda Golf Club and she continues to oversee the success of this famous golf destination.  Finally, we ask Yenny about the day to day business of running a prestigious golf club and the skills needed to make sure that the clients have a memorable experience. Yenny Tanudjaja is a seasoned hospitality and golf management professional with extensive experience leading one of Indonesia’s premier golf destinations, Emeralda Golf Club. As General Manager, she oversees all aspects of club operations — from strategic planning and member relations to financial performance and guest experience — ensuring that Emeralda maintains its reputation for excellence in service, sustainability, and course quality. Under her leadership, the club has implemented modern operational systems, elevated service standards, and strengthened partnerships with corporate clients, tourism organizations, and golf associations. Yenny is recognized for her ability to balance operational efficiency with a personalized member experience, fostering a culture of teamwork and continuous improvement among her staff. With a strong background in hospitality management, Yenny brings a strategic and customer-focused approach to every initiative. Her leadership continues to enhance Emeralda Golf Club’s position as a leading golf and lifestyle destination in the region.

    33 min
  3. Being the first Ambassador of Hospitality in France (MOF)

    MAR 2

    Being the first Ambassador of Hospitality in France (MOF)

    Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France).   She was the first to receive this prestigious honour for Hotel Receptionist in 2015.  In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational and career paths.   In this podcast, we learn more about what it takes to be a MOF and how this competition is run. The title of Meilleur Ouvrier de France is a unique and prestigious award in France, according to different categories of trades in a contest among professionals. This competition is organized and recognized as a third-level degree by the French Ministry of Labour. The President of the French Republic is granted honorary membership with the title MOF honoris causa. The awarding of medals occurs at the Sorbonne, in Paris, during a large reunion followed by a ceremony at the Élysée in the presence of the President of the French Republic.   Claire goes on to explain that this award for special abilities is unique in the world. Created in 1924, this competition celebrated its 100-year anniversary this year in Lyon. Claire describes this historical event and why this competition continues to inspire young people. Today, by the diversity of specialities, the list of which is regularly updated, the MOF award has also been awarded to more modern trades and high technology fields.   Claire also describes the different competitions she has participated in including AICR and how she has gone from being a competitor to a judge and teacher. She explains her involvement in the AICR competitions and why she believes these events are relevant and important to promote Front Desk and Receptionist careers.   Finally, Claire talks to our listeners about balancing her career and personal life and she shares some insights into what it takes to have a successful career in hospitality.

    37 min
  4. Twistic Digital - Revolutionising the Hospitality Industry

    FEB 16

    Twistic Digital - Revolutionising the Hospitality Industry

    In this podcast, Salvador Elena Bosca, the Director of Twistic Digital (twisticdigital.com), gives our audience reasons why the hospitality and tourism industries should be using technology solutions as a way of taking their customers’ experiences to the next level. From using Information Totems, to Digital Signage and reducing buffet waste, Twistic Digital offers elevated and revitalized digital solutions as a way of improving and sustaining current hospitality endeavors. As a former hospitality Executive, Salvador Elena Bosca describes his global career path and how his experience led him to join Twistic Digital. Currently based in the Canary Islands, Salvador answers our questions about Spanish hospitality and why Spain has become one of Europe’s favourite holiday destinations.   50 Shades of Hospitality’s commitment to highlighting sustainability led us to Salvador’s company Twistic Digital because of their solutions for reducing food waste.  We ask Salvador to explain how his company’s digital solutions can reduce food waste and save money for restaurants and hotels.  Finally, we ask Salvador to explain the role of AI in improving the way hospitality businesses move forward and why hospitality executives need to anticipate the evolving role of digital solutions. Salvador Elena Bosca has over 30 years of executive experience in the hospitality field and has worked in Bali, Indonesia and in his native country of Spain.  In 2024, Salvador joined the company Twistic Digital which offers digital solutions to the hospitality businesses including digital signage, customized software and solutions for food waste.  Twistic Digital merges technology and sustainability, offering digital solutions that drive business and respect the environment.

    35 min
  5. Next Generation Hotel Equipment by Brandon Burnett, Hospitality Futurist

    FEB 2

    Next Generation Hotel Equipment by Brandon Burnett, Hospitality Futurist

    In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry.  He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities.  Brandon shares his views and opinions about the hospitality industry, tech trends and staffing challenges.  Brandon in the founder of Abellcart LLC, a hospitality tech startup.  Abellcart’s first product in the self-driving luggage cart that is trying to profoundly impact productivity in lodging properties worldwide. These self-driving luggage carts can be used by staff and guests and they operate safely and reliably, reducing the risk of workplace accidents and creating a safer environment for hotel staff.   By creating affordable connected tools to reduce the physical labor necessary to work in the industry, Abellcart allows hotels to control labor costs, optimize scheduling and gives hotel staff the ability to focus on more important guest centric tasks.  ABELLCART is customizable to the operation it serves. It is designed to withstand frequent usage and heavy payloads, providing a faster alternative to the older model bell cart. Staff can regularly spend up to 8 hours a day handling loaded carts. The design is centered on their needs, enhancing safety and drivability to create a tool that prioritizes physical well-being.   Brandon Burnett is a hospitality veteran and has held various leadership roles within Marriott and Starwood across Hawaii, Florida, and New Orleans, gaining valuable insights into the operational needs of the industry.   Abellcart specializes in autonomous cargo delivery and is fundraising to bring its innovative autonomous luggage carts to hotels across the United States, aiming to enhance efficiency, reduce costs, and improve guest experiences in the hospitality industry.

    35 min
  6. Souji – The Circular Revolution for Hospitality

    JAN 19

    Souji – The Circular Revolution for Hospitality

    Souji (www.souji.es) is a Spanish company that has developed a unique and patented technology capable of transforming used cooking oil into effective and environmentally sustainable cleaning products in just a few minutes. In this podcast, we speak to Sergio Fernandez, the CEO of SOUJI.  Souji offers a flexible solution that combines sustainability, practical circular economy practices, and operational efficiency. The products are effective, environmentally friendly, and allow businesses to reduce cleaning supply costs, lower their carbon footprint, and ensure full and transparent waste traceability. SOUJI’s on-site solution is designed for establishments that prioritize sustainability, as well as those located in remote areas or facing logistical challenges where home collection is costly or unfeasible. This includes islands, mountainous regions, or cruise ships. It enables the safe and immediate production of cleaning products for internal use, including multi-surface cleaner, dishwashing liquid, laundry detergent, and carpet cleaner. The industrial model is designed for clients who prefer not to change their current operations. The used oil is collected as usual, processed at scale, and returned with finished cleaning products that are ready to use. Sergio explains to our listeners that SOUJI also offers a hybrid model, ideal for companies that generate more oil than they consume. A portion is transformed on site, while the surplus is collected for industrial processing. There are three key reasons why SOUJI is especially useful for hotels and restaurants: · Cost efficiency: The resulting detergent is competitively priced compared to other high-quality professional cleaning products · True and local circular economy: No need to transport or process used oil off-site, reducing emissions, costs, and administrative burden · Brand enhancement: A visible and concrete sustainable action that can be proudly communicated SOUJI (www.souji.es) also provides valuable operational advantages. The system is fully automated, easy to use, fast, safe, and hassle-free for staff.  SOUJI is particularly beneficial in environments with greater logistical challenges, such as cruise ships, where waste management is more complex and operational autonomy is crucial, as well as in rural areas, remote regions, and islands.

    25 min
  7. Hospitality HR Recruitment in South East Asia

    JAN 5

    Hospitality HR Recruitment in South East Asia

    In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities.  Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Bangkok working as a partner for LHC International.  LHC is an international hospitality and operating real estate executive search firm with a core team of professionals focusing on recruitment of senior management roles.   He also shares his insight into key trends for management positions in the South East Asia region and what kind of profiles HR recruitment businesses are looking for.  Additionally, he describes how technology and digitalization have impacted the recruitment process for hospitality roles and provides valuable advice on how to navigate working in this region for young talents looking to expand their horizons.  Victor Mogilev is a seasoned professional with over 15 years of experience in the travel and hospitality industry. Originally from Russia, Victor has immersed himself in diverse cultures, having lived and worked in Asia for more than a decade.  A graduate in Hospitality Management from the esteemed Glion Institute of Higher Education, Victor's journey in the industry has been marked by significant contributions. He has held number of roles in the Corporate Office of a well-established regional hotel brand and spent several years with a leading Inbound Destination Management company in Asia.  For the past 5 years, Victor has joined forces with a close friend and business partner, Garry Levin (another graduate of Glion Institute of Higher Education) to spearhead the development and growth of LHC International. This hospitality-focused executive search firm operates across Asia, Europe, and the Middle East, reflecting Victor's commitment to shaping the future of the industry through talent acquisition and strategic leadership. LHC International has established itself as one of the leading recruitment firms across the hospitality industry with offices in Berlin, Singapore, Bangkok and Palma de Mallorca.

    35 min
  8. The Impact of Synergies & Interactions Between Media and Hospitality

    12/22/2025

    The Impact of Synergies & Interactions Between Media and Hospitality

    In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality.  Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world’s leading hospitality brands with the world’s most respected and trusted publications.  In addition to supplying some of the finest hotels in the world, the company now also supplies airlines, private jets, superyachts, private medical, Corporate HQ’s, UK Armed Forces, Embassies, Private Clubs etc. We ask Chris pertinent questions about how and why he created Gold Key Media and what are its vision, values and objectives. Chris also discusses the decline of media advertising and how this is affecting current media outlets. He shares his impressions and predictions of how media outlets will continue to evolve and change. Finally, Chris discusses his involvement with AICR and his personal ties to the hospitality industry and why young people should embrace careers in this ever-changing, ever-growing field. Chris Horn began his career in the media industry back in 1991 when he joined America’s largest newspaper, USA Today as Circulation Manager for Europe, before going on to become Circulation Director Asia Pacific, based in Hong Kong. He returned to the UK in 1996 to become Managing Director of Johnsons Inflight News, responsible for the distribution of international media to the world’s leading airlines, including global brands such as British Airways, Virgin Atlantic, Cathay Pacific and others.  Chris set up Gold Key Media in 2020. Using the same “one stop shop” media distribution solution he’d successfully provided to the airline industry, Chris’s vision was to create a similar business model for the hotel industry. In his previous role at USA Today, Chris had established strong links with many of the world’s finest hotel concierges and had become an associate member of the prestigious and globally renowned Les Clefs d’Or, otherwise known as The Golden Keys Association. In his desire to forge a new working relationship with his new company, Chris asked the Golden Keys Association if he could call his new company Gold Key Media in recognition of the key role these individuals would play in the success of the new business.   Since those early days, Gold Key Media has thrived and evolved into becoming the world’s largest provider of media to the hotel industry. Supplying over 4,000 hotels globally with print and digital media solutions for their guests. Chris’s first publishing client was world renowned National Geographic magazine, and his first hotel clients were Le Manoir aux Quat’Saisons, Cliveden Hotel and The Waterside Inn. They all remain as clients today, 24 years later. A testament to the quality of service provided.   Gold Key Media is proudly associated with organisations such as The Master Inn Holders, The AICR Association, Institute of Hospitality and Chris is also a proud Ambassador for the industry charity, Hospitality Action.

    28 min

About

A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opportunities for industry professionals in the hopes of finding solutions to the challenges the industry is now facing.