Twins Talk Tech Leadership

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Welcome to Twins Talk Tech Leadership, where identical twins Danny Suk Brown and David Suk Brown explore everything related to leadership and technology. Join us for fascinating conversations with today’s top tech experts and thought leaders on everything from sales strategies, leadership philosophies, mindset, and industry trends.Website: appmeetup.com/twinstalktechleadership/Community: facebook.com/groups/salesmavericksPatreon: patreon.com/twinstalkitup

  1. 4d ago

    Episode 213: Lead Effective Meetings

    We’ve all been there. You walk into a meeting with a clear purpose, and somewhere between the first update and the third “quick question,” the conversation takes a detour. Someone is checking email, someone else is wondering why they were invited, and the person leading the meeting is thinking, “How did we get here?”  Here’s the thing: the problem usually isn’t the meeting. It’s how the meeting is being led. Let's explore how leaders, managers, directors, and business owners can turn meetings from calendar obligations into opportunities for clarity, collaboration, and action.  We’ll touch on how to set an agenda that actually sets the tone and guides the conversation,how asking better questions can increase engagement, why listening builds trust, and how to use technology—and even AI—to make meetings more effective. And because we believe a good conversation should lead to something practical, we’ll also share a quick meeting template and follow-up template you can use with your team. Keys to remember:    An effective agenda should answer three essential questions—Why are we meeting? What do we need to accomplish? What does each participant need to contribute?   The leader must guide the conversation toward meaningful outcomes.    Practical ways to increase engagement include asking better questions, creating space for different voices, and recognizing that listening is essential to conducting great meetings.    Technology and AI are also considered tools to support preparation, collaboration, and follow-up without replacing leadership judgment.    Listen for both a quick meeting template and a follow-up template that you can put into practice immediately.   Interested in becoming a sponsor, visit AppMeetup.com/Sponsor/    Timestamps:  People Hate Meetings 3:17 Ask Better Questions 8:22 Leverage Technology 13:48 Templates 20:06

  2. Sep 1

    Episode 212: Go Beyond "Thank You for Your Service"

    Matt Maples, Leadership Coach, Veteran Advocate, and Texas Director for USA Cares, joins us for a special conversation to explore what it truly means to move beyond simply saying, “Thank you for your service,” and the impact of turning gratitude into meaningful action. USA Cares is a national nonprofit dedicated to helping post-9/11 veterans, service members, and their families through emergency financial assistance and post-service skills training.    Highlights include:    Matt's powerful journey from ministry to a different kind of calling—serving those who served our country.   The urgent challenges many veterans face, including difficult transitions to civilian life, financial crises, PTSD, and the heartbreaking reality of veteran suicide.    Timely assistance can provide something invaluable: time, peace of mind, and a roadmap for what comes next.    What companies can do to support our veterans.     This important conversation also highlights the extraordinary leadership, resilience, discipline, and purpose veterans bring to their communities and the civilian workforce—and challenges individuals and business leaders alike to ask a critical question: What can we do today? Because "freedom is not free," and meaningful gratitude requires more than words. They leapt into action for us. Now, it is our turn to do the same.   How You Can Help If this conversation inspires you to move beyond saying “thank you” and take meaningful action, learn more about USA Cares and discover ways to support veterans, service members, and their families. Learn more about USA Cares:usacares.org/ USA Cares Linktree: linktr.ee/usacares Support Texas Veterans directly: austintxchapter.funraise.org/ Whether through donating, volunteering, mentoring, hiring veterans, or connecting someone with needed resources, every action can make a difference.    Timestamps: Why USA Cares 10:25 Assistance, Time & Peace of Mind 16:18 What Companies Can Do 20:02

  3. Aug 24

    Episode 211: Become a Strategic AI & Business Partner

    The MSP industry is evolving—and the days of simply being the “caretaker” of technology are giving way to a new era of strategic partnership, AI enablement, and business transformation. We’re fortunate to have Arsalan Eizadirad, Senior Manager of Global MSP Strategy at Lenovo, join us to explore his more than two-decade journey across technology, sales leadership, enterprise architecture, and global MSP strategy—and the insights he’s gained along the way.  Arsalan shares his perspective on the changing MSP landscape and the growing importance of hardware alongside software in the technology stack.  He reminds us that one of the greatest rewards of leadership is the people and relationships we encounter along the journey—and, in true Arsalan fashion, we even discover that he makes his own hot sauce!   Highlights include: The evolution of the MSP from technology caretaker to strategic business and AI partner. Building stronger vendor/channel relationships through collaboration and co-selling and why partner empathy and asking “So what?” are essential to growing a healthy and successful community. The changing economics of managed services beyond price-per-seat and price-per-device. The Lenovo MSP Advisory Board and the development of the MSP Playbook. Arsalan’s leadership philosophy of “architect the system”, then “empower the people.” Why curiosity, asking questions, and being willing to say “I don’t know” are leadership strengths. Lenovo 360 for MSP is built around you — flexible pocket-to-cloud solutions, sales enablement, training and rewards designed to move your goals forward. Ready to get started? Learn more and explore Lenovo 360 for MSP: https://tinyurl.com/360forMSP Be sure to connect with Arsalan at an upcoming industry event.   Timestamps:  Relevance of Hardware 9:26 New Lenovo Playbook 11:02 Partner Empathy 22:30

  4. Aug 12

    Episode 210: The Future is Predictive

    What if the future of IT isn’t about responding faster—but about knowing what’s going to happen before it happens? David Raissipour, Chief Product & Technology Officer at ConnectWise joins us for a forward-looking conversation about how AI, agentic automation, and predictive intelligence are reshaping the managed services industry. David shares his perspective on the MSP inflection point, why traditional models of simply adding people, tools, and processes are reaching their limits, and how AI agents can help smaller MSPs compete on a more level playing field with larger organizations.    The conversation explores the evolution from reactive IT to predictive IT, where intelligent systems can identify issues, reason through problems, and execute tasks before they become customer-impacting events. David also emphasizes that this transformation is not an “anti-people” approach—it’s a pro-success approach, giving technology professionals the opportunity to move beyond repetitive tasks and contribute at a higher, more strategic level. From the accelerating adoption of AI and dramatically changing response times to the importance of deciding when to buy versus build, David offers practical leadership insights for navigating this next chapter of technology. Plus, we look ahead to ConnectWise’s exciting second half of the year and invite MSP and IT leaders to join the ConnectWise AI Agentic Roadshow and Executive Forum Series for conversations around AI, operational scale, and organizational performance. Follow David on LinkedIn and visit connectwise.com/executive-forum-series to participate in a city near you.  Timestamps: Inflection Point 9:20    AI Strategy 18:43 Launched Platform 27:19 Roadshow Series 37:44

  5. Aug 6

    Episode 209: Community as a Growth Strategy

    Before a company earns customer loyalty, it must first earn customer trust—and few understand that better than Yev Pusin. The former Head of Communications and Community at Backblaze joins us to explore why community isn't simply a marketing initiative—it's one of the most powerful business strategies an organization can build. Drawing from his experience helping scale Backblaze through its remarkable growth and IPO journey, he shares why authentic communities become a company's greatest competitive moat, creating relationships and advocacy that competitors can't easily replicate.    Highlights include:    Defining community and practical leadership insights for organizations looking to build thriving, engaged communities.   Benefits of a successful community include the ability to stay informed, leverage feedback loops, continuous learning and building on trust and authenticity.   Mistakes made when building a thriving community.   Yev also introduces his philosophy of "comms-unity."    Whether you're leading a technology company, growing a brand, or investing in customer experience, this conversation delivers valuable lessons on why the strongest businesses don't just build products—they build communities that inspire people to learn, connect, and grow together.    Connect with Yev on LinkedIn to continue the conversation and discover why community may be your organization's greatest untapped competitive advantage.   Timestamps: What is Community 4:55  Mistakes with Building 15:30  "Comms-unity" 25:48

  6. Jul 29

    Episode 208: Orchestrating AI, Leadership & Business Outcomes

    Like a world-class orchestra conductor who brings together extraordinary musicians with different instruments, backgrounds, and talents to perform in perfect harmony, great leaders unite diverse teams around a shared vision to create exceptional business outcomes. We welcome Ilenia Lupi, Executive Director and Europe Channel Leader with Lenovo, for a compelling conversation on leading across cultures, accelerating AI adoption, and empowering organizations through collaboration.    Highlights include:   Ilenia shares why trust, adaptability, curiosity, empathy, and active listening are the foundation of effective leadership, emphasizing that "you cannot achieve results alone" and that the future belongs to leaders who orchestrate ideas, partnerships, and diverse perspectives rather than simply having all the answers.    How Lenovo's AI-first strategy helps organizations move beyond experimentation to measurable business outcomes through smarter infrastructure, hybrid AI, edge computing, and a thriving partner ecosystem.    There is no one-size-fits-all approach to leadership: how maintaining a clear vision while allowing local flexibility drives success across Europe's diverse markets, and why strong alliances with partners are essential to navigating today's AI transformation.   What to expect from the next generation of technology leaders.    Whether you're leading global teams, building strategic partnerships, or preparing your organization for the next wave of AI innovation, this conversation with Ilenia offers practical leadership insights that will help you become the conductor who brings out the very best in every team member to deliver extraordinary results. To learn more about how Lenovo is helping partners accelerate AI and business transformation, visit Lenovo 360 for MSP: https://tinyurl.com/360forMSP.     Timestamps: No "one-size-fits-all" Approach 5:15 Consistencies in Leadership 20:30 Advice for Next Gen 25:29

  7. Jul 22

    Episode 207:Driving Business Outcomes: Building a Partner-First Future

    Great leaders don't just adapt to change—they create the environment where innovation, collaboration, and business growth thrive. Craig Taylor, Senior Director and Canada Channel Chief at Lenovo, joins the program to explore how leadership, culture, and a relentless focus on customer outcomes are transforming the technology channel. Drawing on more than three decades of experience, Craig touches on leadership principles that have shaped his career, and how Lenovo's One Lenovo strategy is breaking down organizational silos to deliver greater value for customers and partners alike.  He also shares his perspective on the evolving role of AI, channel partnerships, and why today's technology leaders must focus more on solving real business challenges. Craig discusses how Lenovo is enabling partners through education, upskilling, and a channel-first approach that empowers them to lead customer transformation.  Highlights: Lasting success comes from aligning people, technology, and strategy around measurable business outcomes.  Lenovo's One Lenovo strategy is transforming the customer and partner experience. Building a partner-first culture through collaboration, accountability, and trust.   “Sharing best practices and learning from each other. This is coopetition.”"   Why education, upskilling, and ecosystem partnerships are critical for future success.  “Engage, Empower, Educate”   Learn more about the community by visiting Lenovo 360 for MSP: https://tinyurl.com/360forMSP   Timestamps: Leadership Role 7:22 One Lenovo Strategy 9:35 Lenovo 360 Pathways 12:42 Recognition & The Team 17:55

  8. Jul 15

    Episode 206: Focus on AI Strategy & Business Outcome

    What separates organizations that simply adopt AI from those that truly transform their business? Rob Cato, Vice President of Worldwide Business Transformation for Lenovo's Infrastructure Solutions Group (ISG) joins us for an insightful conversation on why successful AI initiatives begin with business strategy—not technology. Rob shares how business transformation is "a disciplined shift in the way that we create value," emphasizing that every AI investment should start with one critical question: What measurable business outcome are we trying to achieve? From defining ROI to moving AI from pilot projects into production, Rob explains why infrastructure, data, security, networking, cooling, and services all play essential roles in delivering lasting business impact. Highlights Include:  Why every AI strategy should begin with the desired business outcome. Why customer intimacy is the greatest competitive advantage for MSPs. Moving AI from pilot projects to production with the right infrastructure. How curiosity, empowerment, and disciplined leadership fuel business transformation. Lenovo's channel-first approach and vision for continued global growth. Bringing innovative technology into the world of sports and sports franchises. Ready to turn managed services into your biggest growth engine? Learn how Lenovo is helping MSPs accelerate growth, deliver greater customer value, and expand their services with Lenovo 360 for MSP: https://tinyurl.com/360forMSP   Timestamps: 6:41 Successful AI Strategy 11:20 Providing True Value 17:30 Leadership Traits 22:24 Exciting Expectations

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Welcome to Twins Talk Tech Leadership, where identical twins Danny Suk Brown and David Suk Brown explore everything related to leadership and technology. Join us for fascinating conversations with today’s top tech experts and thought leaders on everything from sales strategies, leadership philosophies, mindset, and industry trends.Website: appmeetup.com/twinstalktechleadership/Community: facebook.com/groups/salesmavericksPatreon: patreon.com/twinstalkitup

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