Creating the World's Best Client Experience

Alison Katschkowsky
  • 5.0 (3)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

  1. The 8 Principles of Success & More with Robert White

    3D AGO

    The 8 Principles of Success & More with Robert White

    In this episode, Alison has a thought-provoking conversation with Robert White, an executive coach and high-level consultant specializing in guiding CEOs and leaders toward greater connection, purpose, and fulfillment in their professional lives. As they discuss the client experience, they take a fascinating detour into the broader landscape of personal and organizational growth, particularly in the context of post-pandemic challenges faced by many leaders today. Robert shares his compelling journey, which began in challenging circumstances, shaped by poverty and adversity and throughout their conversation, they go deep into the core principles that underpin his coaching philosophy. Robert emphasizes the importance of focus, alignment, and commitment among leaders in order to drive meaningful results. He outlines an innovative framework for effective leadership built on eight principles of success that foster a thriving workplace culture. Alison and Robert further explore how these principles translate to a profound customer experience. Robert reveals how the effectiveness of his training sessions hinges on creating experiential learning opportunities that allow participants to practice these principles in real-time, leading to immediate application in their organizational contexts. By sharing personal stories and insights from his expansive career, Robert underscores how transforming leadership behaviors inevitably enhances the experience of clients they serve. Robert brings to light the challenges faced by leaders who may hesitate to embrace risk and vulnerability and he emphasizes that the fear of failure often stems from past experiences, which can inhibit personal and organizational growth. To counter this, he encourages leaders to take actionable steps toward personal awareness and interpersonal honesty—identifying and acknowledging their own feelings and behaviors that may be deterring progress. In offering actionable advice to listeners, Robert compellingly advocates for heightened awareness—both of oneself and of the environment surrounding them. This practice of deep observation facilitates a shift in perspective, allowing leaders to connect more authentically with their teams and clients, ultimately fostering an environment of trust and collaboration. HIGHLIGHTS: 2:08 A Journey from Struggle to Success 4:25 The Transformation Experience 7:00 Leadership and Team Integration 8:25 The Rule of Three 10:08 Principles of Success 16:19 Impact on Client Experience 18:17 The Importance of Honesty 23:11 Overcoming Fear of Risks 32:23 Key Takeaways and Advice connect with Robert website: https://extraordinarypeople.com Facebook: https://www.facebook.com/robert.white1 YouTube: https://www.youtube.com/user/aspenrobert SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    45 min
  2. Building Bridge Offers and Examples (part 2)

    MAR 26

    Building Bridge Offers and Examples (part 2)

    In this part 2 of the series, Alison explores further the concept of bridge offers, building upon the foundational knowledge shared previously. She aims to provide actionable insights and concrete examples that can help service-based entrepreneurs cultivate a robust ecosystem within their businesses. Alison emphasizes the importance of having strategically connected offers that guide clients seamlessly from one phase of their journey to the next. Through compelling examples, she illustrates how bridge offers function as critical support systems that facilitate progression—allowing clients to move confidently from initial interactions to deeper commitments. It's not merely about presenting extensive options but crafting a clear pathway that enhances client experiences. The heart of the discussion lies in recognizing the common missteps that many professionals make when transitioning clients from introductory offers to more substantial commitments. She outlines the typical pitfalls, such as assuming that clients inherently know the next steps once they have completed an entry point. Without intentional design, clients may feel lost, which can lead to disengagement. With specific examples drawn from the fitness industry, nutrition coaching, business consulting, and retreat leadership, Alison provides listeners with diverse scenarios to help them visualize how bridge offers can be effectively structured. Alison's examples highlight the necessity of creating integrated experiences that resonate with clients and presents the argument that transformation extends beyond a singular experience and develops through ongoing support that nurtures newly acquired habits while preventing regression. By fostering a community of peers and providing structured guidance, business owners can create environments where clients feel empowered to thrive long after initial interactions. Ultimately, this episode serves as a comprehensive exploration of bridge offers as essential tools for connecting different aspects of a service-based business urges listeners to consider their own client journeys and the gaps that exist in their offerings. By addressing the needs of clients at various stages—acknowledging their wins while guiding them to the next level—she aims to inspire them to build vibrant ecosystems that not only benefit their businesses but also profoundly impact their clients' experiences. HIGHLIGHTS: 2:38 The Importance of Client Ecosystems 6:33 Defining Bridge Offers 10:44 The Fitness Coach Example 14:22 Nutrition Coaching Strategies 17:39 Business Coaching Insights 21:38 Retreat Integration Strategies 25:11 Importance of Post-Retreat Support 29:28 Building Trust and Value 32:41 Merging Online and In-Person Experiences SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    38 min
  3. Building a Beauty Brand with Rachel Bacheler

    MAR 19

    Building a Beauty Brand with Rachel Bacheler

    Alison sat down with Rachel Bacheler, CEO of Doctors Remedy, a revolutionary company that specializes in healthy nail and foot care products. They discussed the unique business model and innovative approach behind Doctors Remedy, exploring how Rachel took her husband’s vision of developing a client-friendly nail polish and transformed it into a thriving business over the last 19 years. The discussion revealed the inspiration of Doctors Remedy, stemming from Rachel's husband, a podiatrist, who recognized a gap in the market for nail care that catered to those seeking aesthetic beauty without compromising health. Historically, podiatrists discouraged the use of nail polish, focusing on foot health over beauty. However, Rachel's husband had an "aha moment" that led to the creation of a nail polish that wasn't just safe but also enriched with ingredients beneficial for nail strength and health. Rachel emphasized the importance of health in nail care, discussing the harmful ingredients often found in conventional nail products and how Doctors Remedy set a precedent by formulating polishes free from toxins. By enriching their polishes with organic ingredients such as wheat protein, ginseng, and biotin, they’ve not only made beauty safer for consumers but also provided a product that actively promotes healthier nails. A highlight of their conversation was Rachel's recounting of how Doctors Remedy navigated market entry, particularly their surprising success at a podiatry conference where they sold to numerous doctors in just one weekend. This pivotal moment established credibility for their brand, allowing them to grow and expand their reach. Alison and Rachel also discussed the company's diversification into other products and markets, including foot care items and collaborations with college athletes and Rachel shared how this strategic direction has allowed them to appeal to a broader audience beyond their initial demographic of women aged 45 to 65, now also reaching athletes and younger consumers with their unisex products. This episode serves not only as an exploration of Doctors Remedy's unique approach to nail and foot care but also as a broader lesson on the importance of adaptability and customer engagement in business. Rachel's journey emphasizes the value of staying true to one's vision while remaining open to new opportunities and insights. HIGHLIGHTS: 6:07 The Journey of Doctors Remedy 8:27 Innovative Products and Market Response 12:23 Building the Brand 15:59 Expanding the Audience 19:12 Navigating Challenges 23:30 Lessons Learned in Business connect with Rachel website: https://www.remedynails.com use promo code PODCASTFAN for 50% off SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    34 min
  4. Building Bridge Offers in Your Hybrid Model (part 1 of 2)

    MAR 12

    Building Bridge Offers in Your Hybrid Model (part 1 of 2)

    Alison kicks off this two-part mini-series on bridge offers, which are crucial for enhancing client relationships and dives into the significance of crafting unique and effective client experiences within your business ecosystem. She begins with part 1 focused on the concept of bridge offers, exploring how they serve as critical connectors in nurturing client relationships. Alison gives a 360 degree view on the importance of bridge offers, which act as transitional tools, guiding clients from initial interest to higher engagement levels. Previously, many businesses operated with only a free offer and a high-ticket option, creating a dangerous gap that left clients stranded at the edge, unsure of how to proceed. Now, as the business landscape evolves, it’s essential to develop bridge offers that not only fit the business model but also genuinely serve clients by providing support and connection. Alison emphasizes the need for multiple entry points in today’s market and discusses the limitations of linear sales funnels and stresses the importance of recognizing that client journeys are far from straightforward. Today, clients come from various channels, requiring adaptable structures that cater to diverse entry points without making them feel confined. The bridge offer emerges as a solution, feeding their journey and keeping them engaged as they transition to higher levels of support. Throughout this episode, Alison shares the essential questions to consider when developing your bridge offer. What is preventing your clients from achieving the results they desire? Is it accountability, implementation, community, or personalization? Each of these gaps identifies what your bridge offer should address to be effective. She also provides examples from within her own practice, demonstrating how understanding client needs leads to authentic and actionable bridge offerings. Tune in March 26 (2 weeks) for part two, where Alison will expand on bridge offers with real-life examples across various business models, shedding light on how adopting a hybrid approach can elevate your understanding and execution of client relationships. HIGHLIGHTS: 1:55 Building an Ecosystem 10:18 The Role of Bridge Offers 14:49 Understanding Your Client's Needs 21:49 What a Bridge Offer Should Not Be 22:46 Conclusion and Next Steps SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    28 min
  5. Email Marketing and Compliance with Hazel Jones

    MAR 5

    Email Marketing and Compliance with Hazel Jones

    Alison sits down for a deep and insightful discussion with Hazel Jones, a seasoned copywriter and expert in email marketing strategy. They delve into the often-overlooked significance of email in enhancing the client experience, especially for businesses navigating today's digital landscape. They start by unpacking the essential foundation of effective email marketing: deliverability. Hazel reveals how common pitfalls like misrouted emails often stem from a lack of awareness about the regulations governing email marketing and the technical intricacies of DNS records. Listeners will discover why it is imperative to ensure their email settings are correctly configured to avoid being relegated to the spam or promotions folders. As the conversation progresses, they discuss the evolving landscape of email marketing regulations, particularly the increasing emphasis on privacy. Hazel explains the difference between explicit and implied consent when building email lists, offering cautionary tales about the pitfalls of buying email lists and the long-term consequences for sender reputation. Of particular interest is Hazel’s advice on warming up a domain, a critical yet often neglected step in establishing credibility with email service providers. They explore practical steps for fostering a genuine connection with subscribers through consistent and informative communication. This foundational work isn't just about compliance; it’s about fostering trust and engagement, which ultimately leads to better business outcomes. Towards the end of their conversation, they look ahead to the future of email marketing, considering potential regulatory changes and their implications for businesses. Hazel's insights serve as a vital reminder of the importance of adapting to ongoing changes in the digital landscape. By prioritizing consent, transparency, and value, business owners can navigate the complexities of email marketing effectively. HIGHLIGHTS: 2:18 The Importance of Email Marketing 4:17 Understanding Email Regulations 6:06 Setting Up DNS Records 13:18 Warming Up Your Domain 16:00 Building Sender Reputation 17:50 The Future of Email Marketing 25:55 Types of Consent in Email 29:08 Quick Tips for Email Success connect with Hazel website: https://hazeljonescopywriting.com SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    37 min

  6. FEB 26

    A Fireside Chat on the Retreat Industry Forum Retreat with Alison, Erin & Shannon

    Alison reconnects with Erin and Shannon to discuss the upcoming Retreat Industry Forum in Denver this May. They highlight the event's unique aspects, the influx of seasoned professionals eager to share insights, and the focus on advanced conversations. Their commitment to a stellar lineup of expert speakers aims to foster meaningful networking and valuable interactions. They urge attendees to embrace technology and business acumen to thrive in the evolving retreat landscape. Join them in exploring the transformative connections and experiences that await at the forum. Stay tuned for future episodes featuring their sponsors and future events. Retreat Industry Forum registration: https://surl.li/fstsce HIGHLIGHTS: 4:31 Attendee Experience 8:37 The Importance of Networking 12:20 Investing in Yourself 15:15 Quality Over Quantity 18:57 The Magic of Collaboration 24:48 Expanding the Retreat Industry 27:04 Embracing AI and Technology 30:46 Normalizing Retreats as Business 34:45 Elevating the Industry Together 35:33 Closing Thoughts and Next Steps SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    39 min
  7. All About Couture Retreats & Events with Daesha Donze

    FEB 19

    All About Couture Retreats & Events with Daesha Donze

    Alison examines the essential elements of curating exceptional client experiences, highlighting the significant role of retreats and events in fostering meaningful connections and lasting transformations. She's joined by Daesha Donze, the founder of Couture Retreats and Events, whose expertise in retreat coordination brings valuable insights about how to elevate any event into a memorable experience. Daesha’s background as a travel advisor underscores the importance of meticulous planning when it comes to retreats. She explains that a well-coordinated retreat is not merely a getaway; it’s an opportunity for transformation that blends the joy of travel with the power of strategic engagement. Daesha emphasizes that utilizing professional resources can mitigate risks associated with venues that appear ideal but often fall short of expectations. Throughout their conversation, they touch on the logistical and legal aspects of event planning that many retreat hosts may overlook. Daesha elaborates on the legal requirements surrounding group travel and venue bookings that necessitate working with certified professionals, which can save retreat leaders from potential pitfalls. The discussion emphasizes how having someone like Daesha on your team can transform the chaotic nature of planning into a streamlined process rather than getting lost in logistics. Looking ahead, they discuss emerging trends in the retreat industry, including the increasing demand for intimate, personalized experiences as opposed to larger, generalized conferences. This shift emphasizes that the deeper connections formed in smaller settings amplify the overall impact of the event, making professional guidance throughout the planning process even more critical. HIGHLIGHTS: 3:29 Understanding Retreat Coordination 4:47 Importance of Legalities in Retreats 6:08 Venue Selection Challenges 9:18 The Value of Experience 12:56 Future of Retreats and Events 15:50 Navigating Challenges as a Host 17:23 The Shift in Retreat Dynamics 20:28 Defining the True Purpose of Retreats 23:44 Building Ongoing Relationships Post-Retreat 26:55 Tips for Planning Your Retreat connect with Daesha Instagram: https://www.instagram.com/daeshadonze Styl'd & Sold Out Event Guide: https://daeshadonze.com/the-styled-and-sold-out-event-guide Free retreat consult: https://links.ivorey.io/widget/bookings/event-fit-chat SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    36 min

  8. FEB 18 ·  BONUS

    A Fireside Chat About the Retreat Industry Forum with Alison, Erin and Shannon

    Alison, along with her colleagues, Erin and Shannon sit down to expand on the inception and vision behind the Retreat Industry Forum, which aims to elevate the narrative around the retreat sector. They discuss the need for an event tailored for seasoned retreat professionals seeking to enhance their offerings and reveal details about the upcoming Forum in Denver, emphasizing the importance of shared experiences and collaboration among attendees. Their conversation challenges conventional views on investing in personal and professional growth, highlighting that participating in high-quality events can lead to significant returns. They also address the evolving retreat landscape shaped by technological advancements and advocate for viewing retreats as impactful, professional enterprises. This episode invites industry leaders to join them in catalyzing tangible change and fostering innovation within the community. Info & Tickets for the Retreat Industry Forum: https://surl.li/fstsce HIGHLIGHTS: 2:38 Setting Ourselves Apart 4:33 The Shift in Attendee Demographics 7:06 The Value of Being In the Room 11:32 Investment in Yourself 13:58 The Importance of Quality Speakers 16:53 Future Opportunities and Engagement 19:08 Making It Happen 21:05 The Power of Collaboration 25:11 Embracing Technology and AI 29:06 Normalizing Retreats as Business 31:16 Profit and Purpose 33:51 Elevating the Industry Together SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    38 min
See All (161)

Ratings & Reviews

5
out of 5
3 Ratings

About

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

Information

You Might Also Like