Loyalty Leaders Podcast

Tommy Danielsen
  • 5.0 (2)
  • MARKETING
  • UPDATED SEMIWEEKLY

Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.

  1. FEB 10

    The Evolution of Customer Loyalty: Insights from the 2026 Global Customer Loyalty Report

    In this episode of the Loyalty Leaders PodcastDavid Feldman chats Zsuzsa Kecsmar from Antavo about the fifth edition of the Global Customer Loyalty Report. They discuss the evolution of loyalty programs, key findings from the report, and the importance of customer engagement and satisfaction. Zsuzsa highlights the transition into the 'Age of Value' in loyalty programs, the role of AI in loyalty strategies, and the challenges faced by loyalty practitioners in adopting new technologies.

    36 min

  2. JAN 20

    Loyalty at 50: What to Expect - Loyalty Summit CXM

    In this episode of the Loyalty Leaders Podcast, David Feldman chats with Phil Rubin about the upcoming Loyalty Summit CXM in Chicago. They discuss the importance of creating intimate settings for senior leaders to discuss strategic issues affecting customer experience and loyalty. They also touch on the challenges of brand differentiation in a saturated market, the critical role of leadership in prioritizing customer loyalty amidst changing corporate strategies, and the impact of technology, particularly AI, on loyalty programs.

    39 min

  3. JAN 13

    The Impact of Basic Economy on Loyalty Members

    In this episode of the Loyalty Leaders Podcast, David Feldman kicks off 2026 chatting with Gary Leff about the recent changes to Basic Economy points and elite earning at American Airlines. They delve into the complexities of Basic Economy fares, the strategies airlines employ to segment customers, and the implications of recent changes on frequent travelers. The conversation also touches on the importance of loyalty programs in driving airline profitability and the emergence of mileage-earning debit cards as a new trend in the industry.

    38 min

  4. 12/03/2025

    Loyalty in Asia-Pacific: Insights from Loyalty Summit Hong Kong

    In this episode of the Loyalty Leaders Podcast, David Feldman discusses insights from the recent Loyalty Summit in Hong Kong with Mark Ross-Smith and Nik Laming. They explore the unique dynamics of loyalty programs in the Asia Pacific region, the challenges of revenue management versus loyalty, and the importance of customer experience. The conversation also touches on aspirational redemptions, marketing strategies, and the role of technology within loyalty programs.

    40 min
  5. Unlocking the secrets of Casino Loyalty

    09/08/2025

    Unlocking the secrets of Casino Loyalty

    In this episode of the Loyalty Leaders Podcast, David Feldman discusses the intricacies of casino loyalty programs with guests Michael Trager and Josh Duffy. They explore the role of hosts, the concept of theoretical loss, and how casual visitors can still benefit from loyalty programs. The conversation highlights the importance of transparency in offers and the friction points that can deter customer engagement

    1h 17m
  6. 'Alaska Airlines' Atmos Rewards: A New Era

    08/27/2025

    'Alaska Airlines' Atmos Rewards: A New Era

    In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Gary Leff about the recent changes to Alaska Airlines' loyalty program, Atmos Rewards, following its merger with Hawaiian Airlines. They discuss the evolution of loyalty programs, the importance of customer trust, and how Alaska Airlines has maintained a strong reputation among its customers.

    55 min
  7. From Legacy to Leadership: The Evolution of Loyalty in Airlines with LPS & AWS

    08/19/2025

    From Legacy to Leadership: The Evolution of Loyalty in Airlines with LPS & AWS

    In this conversation, David Feldman discusses the challenges and advancements in loyalty technology with Christian Gerlich from Loyalty Partner Solutions and Massimo Morin from AWS. They explore the pain points of legacy systems in loyalty programs, the shift towards cloud solutions, and the operational advantages of modern platforms like LPS FLITE. The discussion also highlights real-world migration examples, particularly with Alaska Airlines, and the future of loyalty technology, including the integration of AI.

    39 min
  8. Unlocking the Value of Loyalty Programs

    08/14/2025

    Unlocking the Value of Loyalty Programs

    In this episode of the Loyalty Leaders Podcast, David Feldman and Len Llaguno discuss the often misunderstood financial aspects of loyalty programs. They explore the misconceptions surrounding loyalty as a cost center, the importance of proving and improving ROI, and the role of actuaries in loyalty management.

    42 min
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About

Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.

Information

  • Creator
    Tommy Danielsen
  • Years Active
    2023 - 2026
  • Episodes
    73
  • Rating
    Clean
  • Copyright
    © 2023
  • Show Website
    Loyalty Leaders Podcast