The Quality Hub

Core Business Solutions
  • 4.9 (7)
  • Management
  • Weekly

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

  1. 5d ago

    Episode 34 - S4 -ISO 9001 Storytelling for Quality Managers – Communicating Value

    How can quality managers turn ISO 9001 from a conversation about compliance into a story about business success? In this episode of The Quality Hub, host Xavier Francis welcomes back Suzanne Weber-Smatko, Director of Consulting Services at CORE, to explore how storytelling helps communicate the real value of quality management. They discuss turning metrics and KPIs into meaningful narratives, connecting quality improvements to cost savings and customer satisfaction, and explaining the “why” behind procedures in ways that resonate with both leadership and employees. From reducing rework and customer complaints to making employee onboarding more consistent, their examples show how to make quality relatable. Whether you’re an experienced quality manager or newly handed the responsibility, this conversation offers practical ways to build buy-in and demonstrate that ISO 9001 is more than a certificate—it’s a tool for better business performance!!   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  2. Oct 21

    Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 2

    On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis welcomes back Staci Miller, Director at West Virginia University Industrial Extension, for part two of their conversation on empowering frontline employees. Stacey explores practical ways organizations can encourage employees to identify risks, share improvement ideas, and become more involved in quality by creating an environment where people feel valued, trusted, and safe speaking up. The discussion covers the importance of frontline leadership, setting a positive tone each day, finding natural leaders within the workforce, examining workplace culture through root cause analysis, and making employee engagement a meaningful part of strategic planning. Xavier and Staci also discuss how stronger relationships and an employee-first culture can improve quality, safety, innovation, and even employee retention. Helpful Resources: Staci Miller - staci.miller@mail.wvu.edu West Virginia MEP - www.wvmep.com Federal MEP site - https://www.nist.gov/mep How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  3. Oct 14

    Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 1

    In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes Staci Miller, Director at West Virginia University Industrial Extension, for Part 1 of a conversation about empowering frontline employees in the quality process. They explore why frontline employees and supervisors are essential to the success of an ISO 9001 quality management system, particularly as the connection between management and daily operations. Staci discusses the importance of building trust, creating a safe environment for employees to report problems, training newly promoted supervisors, recognizing natural leaders, and helping employees understand how their work contributes to product quality and organizational success. Helpful Resources: Staci Miller - staci.miller@mail.wvu.edu West Virginia MEP - www.wvmep.com Federal MEP site - https://www.nist.gov/mep How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  4. Oct 7

    Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026

    Human error happens—but the right training can help keep everyday mistakes from becoming major cybersecurity incidents. In this episode of The Quality Hub, host Xavier Francis welcomes Ty Elliott, Security Solutions Team Manager at Core Business Solutions, to explore how organizations can reduce cybersecurity risk through practical, ongoing employee training. From password reuse and phishing to social engineering and impersonation attacks, they discuss common pitfalls and how short, regular training sessions and simulated phishing exercises can build better security habits. The conversation also explores the importance of leadership involvement, encouraging employees to report mistakes without fear, and having a clear incident response plan. Tune in for actionable ideas to help your team recognize threats, respond confidently, and turn lessons learned into stronger cybersecurity practices—without pointing fingers when someone makes a mistake.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

  5. Sep 30

    Episode 31 - S4 - ISO 9001 How Does Remote Work Impact Quality Management Systems

    In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They discuss the need for more intentional communication, stronger documentation and version control, and more, that help keep employees connected to their QMS information. The conversation also examines how remote work can improve process visibility, preserve organizational knowledge, expand participation and more, regardless of where employees are working. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  6. Sep 23

    Episode 30 - S4 - ISO 9001 Implementation and Certification Part 2 - Certification

    On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis is joined again by Suzanne Strausser, Vice President of Operations at Core Business Solutions, to continue their journey through ISO 9001 implementation and certification. Suzanne explains how organizations can determine whether their quality management system is ready for certification, including the importance of operating the system long enough to produce evidence, completing internal audits, and conducting meaningful management reviews. The conversation walks listeners through Stage 1 and Stage 2 certification audits, what auditors examine, how employees should prepare, and how organizations should respond when nonconformities are identified. Xavier and Suzanne also explain surveillance audits, recertification, and why certification should not be treated as the finish line, but as part of an ongoing effort to improve processes, business outcomes and more.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  7. Sep 16

    Episode 30 - S4 - ISO 9001 Implementation and Certification Part 1 - Implementation

    In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certification. They break down what a Quality Management System really is, where organizations should begin when implementing ISO 9001, how to identify and address gaps, and why effective implementation is about improving the way the business operates—not simply creating paperwork or preparing for an audit. Suzanne also shares practical guidance on documentation, process mapping, leadership involvement, and more as well as deciding whether ISO 9001 compliance or third-party certification is the right path for your organization.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  8. Sep 9

    Episode 29 - The Customer at the Center - What ISO Really Says About Service

    On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined through a collection of conversations by ISO experts Bruce Newman, Kaitlin Wierzbach, Norm Verbeck, Diana Verbeck, and Scott Dawson. Together, they explore what ISO 9001 really says about keeping the customer at the center of an organization’s quality management system. The episode covers how to identify and document customer requirements, maintain effective communication throughout a project, measure satisfaction, respond to complaints, and use feedback to support continual improvement. The discussion also examines leadership’s role, the importance of internal customers, and how changing expectations for personalization, speed, and convenience are shaping the way organizations deliver quality products and services. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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Ratings & Reviews

4.9
out of 5
7 Ratings

About

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

Information

  • Creator
    Core Business Solutions
  • Years Active
    2023 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2026 All rights reserved.
  • Show Website
    The Quality Hub

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