The Wellness in Hospitality Podcast

Sonal Uberoi
  • 5.0 (1)
  • HEALTH & FITNESS

Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.

  1. 3H AGO

    147. Stop Decorating Wellness Concepts That Were Never Designed

    Who is responsible for designing your wellness offering?  Really, who?    As I’ve been researching and writing my second book, I’ve been revisiting some of the thinking that has shaped how I see wellness leadership and business today. One idea I keep coming back to is first who, then what. It’s the idea that you need the right people on the bus and in the right seats.    But the more I sit with this idea, especially in the context of wellness within hospitality, the clearer it becomes that we’ve skipped a critical step.    We’ve never actually designed the seats.    Wellness is still one of the newest departments in the hotel ecosystem. Because it’s complex, specialist, and often poorly understood, we’ve quietly placed the entire weight of the wellness business onto one person. One leader expected to give the brief, design the concept, stress-test the numbers, activate the experience, and operate it, often without the authority, training, or governance needed to do this sustainably.    To make sense of this, I keep returning to an analogy I know well: buildings.    In construction, the process is clear. An owner provides a brief. An architect designs the whole. Structural and engineering teams ensure the building can stand. Interior teams make it liveable. Operators then maintain and refine it over time. No role is more important than another but no role is expected to do all of them.    In wellness, we’ve blurred these roles completely. We’ve asked one person to sit in every seat at once, and then we’re surprised when the entire system collapses the moment they leave. We hire someone new and expect them to reinvent everything all over again.    This episode is about why wellness doesn’t fail because of people, passion, or effort but because it’s being built without clear design, role clarity, and stewardship.    Here are the 3 things we cover:    1.- Why even great wellness leaders struggle to make wellness work  When roles aren’t defined, capable people end up compensating for structural gaps, and eventually burn out.  2.- How the building analogy reveals what’s missing in wellness governance  From the owner’s brief to concept design, to project specialists, to internal leaders and operators, every role matters, but only when each stays in its lane.    3.- Why wellness succeeds or fails at the level it’s designed, not delivered  No amount of effort, decoration, or operational excellence can fix a concept that was never properly designed in the first place.  By the end of this episode you’ll be able to clearly see where wellness concepts break down, and why asking one person to “hold it all” is the fastest way to undermine both performance and longevity.

    28 min

  2. FEB 1

    146. From Hero To Steward – Why Wellness Breaks Without Governance

    Wellness doesn’t fail because leaders aren’t capable.  It fails because the system still relies on heroes instead of governance.  For more than two decades, I’ve watched highly capable wellness leaders carry broken systems on their backs in hotels, spas, and now in consulting. And when they burn out or move on, the entire operation quietly collapses.    That’s not a leadership problem.  That’s a design problem.    This episode was sparked while I was outlining my next book and deepened by a recent conversation where we explored why hotels say they want world-class wellness, yet the structures they build tell a very different story.    Wellness has moved from basements to prime real estate.  From “nice to have” to brand differentiator.    And yet, the governance hasn’t evolved.    What we still see, again and again, is one “strong” Wellness Director asked to carry strategy, operations, finance, marketing, culture, and guest experience, often without real authority or a genuine seat at the leadership table.    That hero model might look efficient.  But it’s fragile.    And it’s quietly costing the industry its best talent.    In this episode, I cover three things:    1.- Why hotel wellness doesn’t actually have a leadership problem – it has a governance problem  And how the absence of structure forces individuals into heroics.  2.- Why the hero model feels economical but always breaks  For both the business and the wellness leader carrying it.    3.- Why the future of wellness depends on a shift from feature thinking to asset stewardship  And what that requires structurally, not emotionally.    By the end of this episode, you’ll see why no amount of grit can fix a system that was never designed, and why the next era of wellness leadership belongs to stewards, not heroes.

    23 min

  3. JAN 25

    145. Why Before What How And What: The Wellness Value Iceberg

    Most wellness concepts don’t fail because they lack beautiful facilities or trending treatments.  They fail because they were built from the top of the iceberg down, not from the base up. Over the years, I’ve worked with wellness founders, hotel owners, and consultants who deeply care about doing wellness properly. Their intention is solid. Their belief in wellness is genuine. And yet, many still ask the same question: “What kind of wellness offering should I build?”   That question is already part of the problem.    In this episode, I unpack the single distinction that explains why some wellness concepts thrive and endure, while others struggle, stall, or quietly disappear. It’s a thinking model I use with every client and in my own work: the Wellness Value Iceberg.  It reveals where real value in wellness is actually created, and why starting with trends, tools, or treatments puts your entire concept at risk.  Here are the 3 things we explore in this episode:    1.- Why wellness succeeds or fails at the level it is designed  A well-designed wellness concept isn’t just beautiful or innovative. It’s anchored in purpose. And if it’s designed well, it can only endure if it’s stewarded well.  2.- The Wellness Value Iceberg explained    The base: Why you are doing wellness, what success truly means to you and who you want to serve  The middle: How you want to create impact and transformation  The tip: What individual wellness elements you choose  Most businesses start at the tip. The ones that endure start at the base.  3.- Why starting with “what” puts your business at risk  When wellness is built around individual elements, trends, or tools, it becomes fragile. Market shifts hit harder, differentiation disappears faster, and long-term value erodes.    By the end of this episode you’ll understand why starting with your why is the only way to design a wellness concept that transforms guests, performs commercially, and endures over time.  _______ Are you ready to take wellness to the next level? Here are 2 ways I can help: 1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders 📌 WHAT: The Wellness Asset Academy A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel. →  Join the waitlist here. 2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus 📌 WHAT: Asset Builder Mentorship Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

    26 min

  4. JAN 18

    144. From Borrowed Playbooks To Authored Ones

    Wellness has had its growth spurt.    But growth alone doesn’t create legacies.    In this episode, I share why 2026 marks a quiet but powerful shift in the wellness and hospitality industry, and why the next decade won’t be led by those chasing trends, but by those who’ve earned the right to design what endures.    As I closed 2025 and stepped into 2026, I found myself reflecting on more than two decades in wellness.    I’ve seen this industry move from the margins to the centre.  From spa as an afterthought to wellness as a serious commercial and cultural conversation.    I’ve lived through the years of having to convince.  Convince owners.  Convince brands.  Convince boards.    And now, five years after publishing The Wellness Asset, I’m working with a very different kind of entrepreneur—purpose-led founders and land owners who don’t want wellness at any cost, but want it done with coherence, responsibility, and intelligence.    This episode is a reflection on what has crystallised for me over the last 20+ years, and why I’m choosing to spend the next 25 teaching what I know works.    Here are the 3 things we wxplore in this episode:    1.- Why the wellness boom is over, and why that’s a good thing  The last five years have shown us that scale without stewardship creates backlash. Overtourism, community resistance, hollow wellness claims - these are symptoms of growth without depth. The next era belongs to those designing with intention.    2. The shift from fluid intelligence to crystallised intelligence  In our earlier years, we borrow frameworks. We study others. We absorb endlessly.  But there comes a point where wisdom stops being external, and becomes authored. I share how this shift has shaped my work, my models, and my decision to teach from lived intelligence rather than theory.    3. Why there is no longer a playbook, and why that’s liberating  There is no single way to “do wellness right.”  Every destination, every land, every founder carries a unique intelligence. The future belongs to those who stop copying and start designing: from who they are and what they stand for.    By the end of the episode you’ll understand:    → Why wellness is no longer about facilities, features, or trends  → What it truly means to build a wellness business that performs and endures  → Why the most powerful work ahead is not scaling faster but stewarding better    And how to recognise when it’s time to stop looking outside for more and start implementing what you already know.

    34 min

  5. JAN 11

    143. From Amenities to Ecosystems: Inside the Future of Hotels, Wellness & Travel with Emma Sleight

    Wellness is no longer something guests do on holiday.  It’s something they expect to be supported in, from the moment they book to long after they leave.  In this episode, I’m joined by Emma Sleight, Head of Content at The World’s 50 Best Hotels, to explore how hospitality is being reshaped by changing guest expectations, deeper definitions of wellness, and a growing demand for meaning, connection, and place-led experience.    This is a conversation for anyone building, operating, or advising hotels and destinations that want to stay relevant in the next decade of travel.    Emma’s career has always revolved around storytelling across journalism, food, travel, and global brands. Today, she sits at the intersection of insight and influence, overseeing content, voting academies, and industry narratives for one of hospitality’s most powerful global platforms.    From that vantage point, she sees patterns long before they become trends.    In this conversation, we unpack what Emma and her team are seeing across continents, cultures, and property types, and why the future of hospitality is no longer about “adding” wellness, sustainability, or design, but about integrating them into a coherent ecosystem that actually serves the guest.      Here are the 3 things we uncover in this episode:    1.- Why hospitality has shifted from experiences to ecosystems  Guests no longer choose hotels based on rooms alone. They build entire journeys around singular experiences: wellness rituals, food philosophies, landscapes, or cultural connection. Hotels are now part of a much wider, more intentional travel ecosystem.    2.- How wellness has moved from spa amenity to strategic differentiator  “Wellness” is no longer a spa menu or a gym in the basement. Emma shares how leading hotels are embedding wellbeing across design, food, sleep, movement, and emotional experience, often rooted in local culture and backed by science.    3.- What the World’s 50 Best is really responding to right now  From new award categories to the expansion of discovery platforms, Emma explains how diversity, authenticity, sustainability, and place-based storytelling are shaping what gets recognized, and why smaller destinations and secondary cities are increasingly coming into focus.      By the end of the episode you’ll understand why:    →  Wellness and sustainability are now baseline expectations, not “nice-to-haves”  →  The most compelling hotels start with who they are before deciding what they offer  →  Future-ready hospitality brands design for emotion, memory, and meaning, not just aesthetics or trends    And why the hotels that endure will be the ones that build clarity, coherence, and credibility into every layer of the guest journey.

    44 min

  6. JAN 4

    142. The Path That Does Work When Transitioning Into Consulting

    Consulting does work.  But only when you stop using it as an escape and start building it like a business.  If Part 1 showed you why most wellness consultants fail, this episode shows you the path that actually works.  In the first part of this series, we looked at the uncomfortable truth:  90% of wellness consultants fail in their first year. It’s not because they lack expertise, it’s because they carry their operational frustrations straight into entrepreneurship.    In this second and final episode, I want to shift the focus.  Because wellness consulting is one of the most powerful, flexible, and lucrative career paths available today. The industry is growing faster than ever. New brands, landowners, and founders are entering the space every year, and they need experienced wellness leaders to guide them.    The difference between those who succeed and those who quietly walk away isn’t talent or timing.  It’s structure.    This episode is about what happens when you stop trying to “jump the gap” into consulting, and instead build the bridge that gets you there safely, confidently, and sustainably.  Here are the 3 things we’ll uncover:    1.- The three consulting paths available to wellness leaders  And why choosing one path, internal, project-based, or specialist, is essential to avoiding burnout and dilution.    2.- How to package your expertise into a signature offer  So you’re no longer selling yourself as a generalist, but positioning yourself as the obvious choice for the clients you want.    3.- Why safety nets create success   How building financial and emotional stability gives you the space to grow real momentum instead of making fear-based decisions.    By the end of the episode you’ll understand exactly why consulting works when it’s built intentionally, and why structure, not hustle, is what allows you to replace and eventually exceed your previous income.    You’ll also see clearly whether you’ve been trying to run into consulting… or whether you’re ready to walk into it with confidence.  _______ Are you ready to take wellness to the next level? Here are 2 ways I can help: 1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders 📌 WHAT: The Wellness Asset Academy A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel. →  Join the waitlist here. 2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus 📌 WHAT: Asset Builder Mentorship Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

    32 min

  7. 12/28/2025

    141. The Fatal Mistakes Wellness Leaders Make When Transitioning Into Consulting

    Most wellness leaders don’t fail at consulting because they lack expertise.  They fail because they use consulting to solve a problem it was never designed to fix.  If you’re thinking about consulting as your way out of burnout, frustration, or feeling stuck, this episode may change how you see everything.  This is the first episode in a two-part series.  In Part 1, my goal isn’t to convince you to become a consultant or to sell you on a dream. I’m here to name the mistakes I see wellness leaders make when they transition into consulting, and why those mistakes quietly end careers before they ever begin.    In Part 2, I’ll walk you through what actually works: how to transition from a wellness leader with an operator’s mindset into a consultant with an entrepreneur’s mindset, without using consulting as an escape mechanism.    There comes a moment in almost every senior wellness leader’s career when the place you’ve worked so hard to reach no longer fits.  I call it ‘Rome’.    You’re successful on paper, respected, well paid by industry standards… and quietly exhausted. You’ve hit the glass ceiling. You’ve outgrown operations. Or you’ve realised that no matter how many brands you work for, the story stays the same. At that moment, consulting starts to look like freedom.  But what I’ve seen again and again, nearly two decades consulting in this industry, is that most wellness leaders don’t transition into consulting.  They escape into it.    And that distinction is the difference between building a thriving consulting career… and becoming one of the 90% who quietly disappear in year one.    In this episode, I unpack the fatal mistakes that cause talented, experienced wellness leaders to fail in consulting—and why those failures are not a reflection of your capability, but of how you enter this next identity.    Here are the 3 things we’ll uncover:    1.- The three paths that push wellness leaders toward consulting  And why each path carries its own hidden risks if left unexamined.    2.- Why consulting amplifies your unresolved frustrations instead of fixing them  How operators unknowingly recreate the same chaos, undervaluation, and overwhelm, just in a different container.  3.- The real reason most wellness consultants fail in year one  It has nothing to do with wellness expertise, and everything to do with identity, mindset, and skillset shifts.  By the end of this episode you’ll be able to see clearly whether consulting is something you’re moving towards with intention, or running into as an escape.  And you’ll understand why success in consulting begins long before you sign your first client.  ______ Are you ready to take wellness to the next level? Here are 2 ways I can help: 1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders 📌 WHAT: The Wellness Asset Academy A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel. →  Join the waitlist here. 2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus 📌 WHAT: Asset Builder Mentorship Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

    26 min

  8. 12/21/2025

    140. 3 Reasons Why Pricing by Time Is the Worst Business Strategy for Wellness Consultants

    Most new consultants think the safest way to price their work is by the hour or by the day. It feels logical, familiar, and measurable.​    But the truth is pricing by time is the fastest way to stay underpaid, undervalued, and stuck in your old employee identity, no matter how talented you are.    Let’s look at how this actually shows up for new wellness consultants in real life.    When new consultants join The Wellness Consultant Blueprint, the same pattern appears every time.​  They finally find the courage to step into consulting… and the first question they obsess over is: “What’s the going hourly rate for consultants in my market?”    Unlike many of my peers, I never billed by the hour or by the day. In my Goldman Sachs days, pricing was fundamentally tied to value, and when I later saw consulting firms reduce everything to hours and day rates, the lack of coherence was impossible to ignore. That contrast is a big reason my clients resonate with my work today: it is never about renting my time, it is about the transformation we create together with complete transparency.    In this episode, I explain the 3 reasons why:    1.- Hourly pricing exposes an employee mindset  When you charge for your hours, you are still operating as if someone else owns your time.​  Consultants are paid for value, not hours; if something takes you 3 hours while it takes someone else 50, you should not be paid less for being more skilled.    ​2.- Hourly pricing makes it all about you, not the client  If your “bad day” takes twice as long, your client pays more; if your ninja-skill takes half the time, they pay less.  ​  Clients do not care about your hours, they care about the outcome you promised.    3.- Hourly pricing creates incongruence  Not all tasks have equal value.  ​A high-value P&L projection that takes you 3 hours is worth far more than 3 days of SOP writing, yet hourly pricing often pays the opposite.        ​  By sticking to time-based pricing, you cap your earning potential and exhaust your time freedom  ​  By the end of this episode, you’ll understand why hourly pricing keeps you trapped in a job-like business, the mindset shift required to think like an entrepreneur, how value-based pricing unlocks scalable, service-driven, long-term growth, and why consultants who focus on output instead of hours create exponential revenue and impact.

    30 min
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Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.

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