The Independent Minds

Michael Millward
  • 0.0 (0)
  • Business

On the Independent Minds, podcast, you will meet independent thought leaders and learn about the ideas they have developed to help employers and their employees address the challenges that organisations of any type or size, in any location have must address if they are to achieve their business objectives and attain sustainable growth. You will be able to read more about all of the independent minds thought leaders on the Work Place Learning Centre blog. The independent minds thought leaders will be based all over the world. Some will discuss a new way of doing, whilst others will be discussing new ways of thinking. Each will have a practical solution which you will be able to access at Work Place Learning Centre.co.uk. Independent minds solutions are also available as part of Abeceder H2R the comprehensive  employee management solution that covers every aspect of every stage of the employer employee relationship from hiring to retiring. 

  1. 10h ago ·  Video

    Ethical AI, Conscious Leadership and Human Potential – a conversation with Graham Skidmore

    Will artificial intelligence be used to replace human capability or to enhance it? In this episode of The Independent Minds, host Michael Millward talks with Graham Skidmore, CEO of Seth Solutions, about the relationship between ethical AI, conscious leadership, and the future of work. An experienced C-suite executive who lived through burnout, self-discovery and organisational transformation, Graham challenges conventional thinking about technology, leadership and human potential. While many businesses focus on efficiency, automation and cost reduction, Graham argues that AI should be used to support individuality, unlock talent and help people make a greater contribution at work. Graham and Michael discuss: What ethical AI really means in practice The principles of conscious leadership Why one-size-fits-all organisational systems often fail How AI can create more personalised employment and learning experiences The risks of using AI exclusively for efficiency and cost-cutting The growing role of AI in talent acquisition Supporting employees to maximise their strengths and potential The importance of training, development and workplace learning The relationship between technology, human creativity and innovation Why future business success depends on investing in people as much as technologyThey also highlight the danger of treating AI as infallible and explore how organisations can redesign work around human strengths rather than forcing people to fit rigid systems. Graham argues that businesses should focus on making better use of technology while simultaneously investing in the people who use it. Whether you are a business leader, HR professional, people manager, entrepreneur, technology specialist or simply curious about the future of work, this episode offers thought-provoking insights into how organisations can balance innovation, productivity and human wellbeing in an AI-driven world. Keywords: Ethical AI, Conscious Leadership, Artificial Intelligence, Future of Work, Human Potential, Employee Development, Workplace Innovation, Leadership Development, Organisational Culture, Digital Transformation, HR Strategy, Learning and Development, Talent Management, Business Transformation, Graham Skidmore, Michael Millward, The Independent Minds Podcast. Discover more at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. The 39-health marker Annual Health Test from York Test, use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. We appreciate every like, download, and subscriber. Thank you for listening.

    Ethical AI, Conscious Leadership and Human Potential – a conversation with Graham Skidmore

  2. 5d ago ·  Video

    Training That Transforms Revenue – a conversation with Geoffrey Toffetti CEO Frontline Performance Group

    Explore how frontline training, data‑driven coaching and AI‑enabled learning can dramatically improve guest experience and hotel profitability. In this episode of The Independent Minds, host Michael Millward talks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), a global leader in transforming incremental revenue in the hospitality industry Geoffrey shares his journey from valet to Director of Guest Services, shaped by the legendary Ritz‑Carlton service ethos, and explains how he later combined hospitality expertise with technology innovation to scale FPG into a worldwide operation supporting more than 3,000 hotels. As he notes, “When people feel served, they tend to spend more money because you’re buying a better experience.” This episode dives into: How frontline staff influence guest satisfaction and revenue Why rapport‑building at check‑in creates upsell opportunities without feeling ‘salesy’ Real examples of service‑based selling, from room upgrades to late checkouts How training can prevent costly service failures that drive guests away The power of combining digital training with real‑time performance data How AI identifies skill gaps and recommends personalised learning Why employees accept coaching more readily from AI than from managers The future of frontline development, including “coaching the coach”Geoffrey also explains how FPG’s technology captures frontline behaviour through property management and point‑of‑sale systems, enabling instant feedback loops that show whether training is working—something he describes as “a very direct return on training.” Whether you’re in hospitality, learning & development, customer experience, or organisational leadership, this conversation offers a rare look at how training, technology and behavioural insight combine to create measurable commercial impact. Keywords: Hospitality Training, Frontline Performance, Incremental Revenue, Guest Experience, Hotel Upselling, Service Excellence, AI Coaching, Digital Learning, Learning Management Systems, Ritz‑Carlton Service, Frontline Performance Group, Geoffrey Toffetti, Michael Millward, Independent Minds Podcast Discover more at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. We appreciate every like, download, and subscriber. Thank you for listening.x

    Training That Transforms Revenue – a conversation with Geoffrey Toffetti CEO Frontline Performance Group

  3. Oct 27 ·  Video

    Joiners, Movers & Leavers: Why IT and HR Must Work Together – a conversation with Matt Chapman

    Why HR and IT must coordinate to ensure smooth onboarding, internal moves and offboarding In this episode of The Independent Minds, host Michael Millward talks with IT specialist Matt Chapman, founder of mc-tech.uk, about one of the most overlooked but business‑critical issues in modern organisations: having a clear, automated strategy for Joiners, Movers and Leavers (JML). Drawing on decades of experience across every level of IT support, Matt explains why so many organisations struggle when employees join, move internally or leave—and how poor coordination between HR and IT creates security risks, operational delays, licence waste, and frustrating first‑day experiences. As he notes, “The number of times I’ve seen accounts for people who’ve left still enabled for years… it’s a major security risk for any business.” This episode explores: ·Why HR and IT must coordinate to ensure smooth onboarding, internal moves and offboarding How automated JML processes reduce errors, delays and licence overspend The risks of outdated access rights, including data breaches and social engineering Why employees remember their first day forever—and how to make it a positive one How tools like AbecederH2R, can automate IT account creation Why security depends on proactive planning, not reactive fixes The hidden costs of manual checklists and inconsistent processes How automation frees IT teams to focus on meaningful work instead of repetitive tasksMatt also shares real‑world examples of organisations where poor JML processes led to serious security vulnerabilities—from employees retaining access to payroll data long after moving departments, to new starters receiving computers loaded with confidential information from previous users. Whether you’re an HR professional, IT leader, business owner or simply someone interested in workplace effectiveness, this conversation highlights why JML processes are essential for security, efficiency, employee experience, and legal compliance. Keywords: Joiners Movers Leavers, JML Process, IT Security, HR Technology, Onboarding Automation, Offboarding Strategy, Access Management, Digital Workplace, Cybersecurity, Employee Experience, Abeceda H2R, Matt Chapman, Michael Millward, Independent Minds Podcast Discover more at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. We appreciate every like, download, and subscriber. Thank you for listening.

    Joiners, Movers & Leavers: Why IT and HR Must Work Together – a conversation with Matt Chapman

  4. Oct 22 ·  Video

    Capitalising on Chaos – a conversation with author Robert Kalwarowsky

    How do top performers turn chaos into a competitive advantage; even when the chaos is inside their own minds? In this episode of The Independent Minds, host Michael Millward talks with executive coach and author Robert Kalwarowsky, whose book Capitalising on Chaos explores how leaders can transform uncertainty, stress and workplace dysfunction into clarity, confidence and growth. Drawing on his experience coaching Fortune 500 executives, C‑suite leaders, visionary entrepreneurs and Olympic gold medallists, Rob shares his personal story that shaped his work, including how a toxic workplace and a micromanaging boss triggered an internal battle that nearly cost him everything. As he explains in the conversation: “Every morning when I woke up, I felt like I was at war inside my own mind.” Michael and Rob unpack the neuroscience behind fight, flight, freeze and fawn, why so many managers unintentionally become “destructive leaders,” and how understanding your internal chaos is the first step toward overcoming imposter syndrome, making better decisions, and leading with calm authority. Listeners will learn: Why 65% of employees experience destructive leadership, and how to recognise it. How internal chaos affects decision‑making, creativity and leadership performance. Practical techniques to reduce stress in seconds and bring your “full brain” back online. Why status quo feels safe, and how to break free from toxic workplaces. How to choose environments, managers and roles that genuinely support your growth. The surprising link between childhood experiences and adult stress responses.Rob also shares a free tool designed to help professionals overcome inertia and take meaningful action toward change. Discover more at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Test and use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. We appreciate every like, download, and subscriber. Thank you for listening.

    Capitalising on Chaos – a conversation with author Robert Kalwarowsky

  5. Oct 20 ·  Video

    Process Inventory, Digital Transformation & AI – a conversation with Michael Schank

    Rethinking how work works In this episode of The Independent Minds, host Michael Millward chats with Michael Shank, creator of the Process Inventory Framework and author of Digital Transformation Success. Together, they explore how organisations can shift from siloed structures to integrated, process‑driven operating models. Shank shares his journey from technologist to transformation specialist, describing the moment he realised the power of mapping what an organisation actually does. This episode explores: Process Inventory Frameworks and why they solve long‑standing  organisational challenges Digital transformation pitfalls and how to avoid them Breaking down silos and building a shared organisational language The future of process management in an AI‑driven world How organisations can use process data to unlock AI value Why verbs matter more than job titles when describing work Real‑world examples from banking, consulting and large‑scale transformation programmesShank also discusses the importance of creating a comprehensive, living repository of organisational processes, one that integrates people, technology, risk, compliance, products and third‑party relationships. As he notes, “Process doesn’t sit in isolation; it lives in a community of processes that has connections.” Whether you're a leader navigating digital transformation, a process management professional, or simply curious about how organisations really function, this conversation offers practical insights and fresh thinking. Keywords: Digital Transformation, Process Inventory Framework, Process Management, Business Architecture, Organisational Design, AI in Business, Systems Thinking, Enterprise Transformation, Michael Shank, Michael Millward, Independent Minds Podcast Discover more at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. We appreciate every like, download, and subscriber. Thank you for listening.

    Process Inventory, Digital Transformation & AI – a conversation with Michael Schank

  6. Oct 15 ·  Video

    Steve Smith

    How to ensure your team is greater than the sum of its individual members Host Michael Millward, talks with Steve Smith, executive coach and founder of GrowthSourceCoaching.com, about the hidden forces that shape how individuals think, behave, and succeed at work. With 17‑years coaching experience and his unique “growth source”philosophy, Steve explains how environment, upbringing, experiences, and internal narratives influence a person’s confidence, decision‑making, leadership style, and long‑term potential. Key Themes Covered Why modern managers must become coaches rather than command‑and‑control supervisors. How emotional intelligence outperforms traditional IQ in leadership roles. The danger of affinity bias and recruiting “people like us”. Why individuals often follow the ‘easy route’. How leaders can build stronger teams by understanding people as individuals rather than categories or labels. The importance of aligning personal motivation with organisational mission, not just published values.Michael and Steve also discuss real‑world examples of how environment shapes ambition, including a powerful moment when a young woman believed people like her were excluded from the career she wanted. You will be challenged to rethink how Potential is formed, limited, and ultimately unlocked. How mindset influences performance, Why coaching is becoming essential in modern workplaces, and How to create the conditions for people—and organisations—to thrive.Discover more about Steve Smith, and Michael at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership. We appreciate every like, download, and subscriber. Thank you for listening.

    Steve Smith

  7. Oct 13 ·  Video

    Mindful Coaching – a conversation with Pankaj Singh

    The advantages of mindful coaching and mindful leadership Host Michael Millward, Managing Director of Abeceder, talks to Pankaj Singh, founder of Singh Leadership, about how mindful leaders can use mindful coaching to transform workplace culture so long as they first transformthemselves. Singh shares the personal journey that shaped his leadership philosophy; from a formative three‑month stay in a Tibetan monastery as a child (“that shaped who I became after that… the true value of the simple breath that we take”); to navigating a ransomware crisis during COVID‑19 that revealed how differently people respond under pressure (“why things that came naturally to me were such a big issue for others” ). Together, Michael and Pankaj unpack the PROGRESS Framework, the Ascendancy Action System, and the role of mindful presence in modern leadership. Singh explains why traditional leadership models no longer fit today’s diverse, digital workplaces; and why leaders must learn to understand themselves before they can effectively understand others. Key themes include: Mindful leadership vs. traditional management (“Mindfulness is not meditation… it’s being aware of not just yourself, but everyone and everything around you” ) Managing individuals before managing teams (“You need to manage them as individuals before you manage them as a group” ) Why self‑awareness is the foundation of effective leadership How leaders can reduce frustration, improve communication, and build trust The neuroscience of emotional triggers and the STOP technique (“Observe the sensations in your body… put a name to it and move on” )This episode is ideal for HR professionals, managers, coaches, and anyone interested in leadership development, workplace culture, or personal growth. If you’re ready to rethink how leadership works — and how leaders should work — this conversation will make you think, challenge assumptions, and inspire meaningful change. Discover more about Pankaj Singh, and Michael at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership. We appreciate every like, download, and subscriber. Thank you for listening.

    Mindful Coaching – a conversation with Pankaj Singh

  8. Oct 8 ·  Video

    Are You Web Proud? – a conversation with author Jonny Ross

    How to be proud of your website In this episode of The Independent Minds, host Michael Millward speaks with Jonny Ross, digital marketing expert and author of WebProud, about what it really takes for businesses to build a website they can be proud of. Jonny shares his journey from launching a successful e‑commerce sunglasses business in the dot‑com boom to discovering the hard way how devastating poor SEO can be—and how that experience inspired him to help businesses understand “what this Google game is all about.” Together, Michael and Jonny explore why most business owners aren’t proud of their websites, how websites often fail to reflect the true personality and capability of a business, and why “it’s your shop front”—a place where trust, credibility and human connection must shine through. Jonny breaks down the five‑step WebProud roadmap, including: Website health checks Building trust signals Attracting the right visitors Converting traffic into leads Maintaining a fresh, authentic web presencePacked with practical, bite‑sized actions, real‑world examples, and insights into SEO, personal branding, content strategy, and digital trust-building, this episode is essential listening for entrepreneurs, marketers, and anyone wanting to improve their website performance, conversion rates, and online credibility. Whether your website is slow, outdated, overloaded with stock images, or simply not converting, this conversation will help you rethink your digital presence and start creating a WebProud site that truly represents your business. Discover more about Jonny Ross, and Michael at Abeceder.co.uk Audience Offers – listings include links that may create a small commission for The Independent Minds The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy. With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices. Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25. Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU. Being a Guest We recommend the podcasting guest training programmes from Work Place Learning Centre. Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership. We appreciate every like, download, and subscriber. Thank you for listening. Keywords web presence, website conversion, SEO mistakes, digital marketing, Jonny Ross, WebProud, Fleek Marketing, website trust signals, online credibility, business website improvement, website health check, personal branding, content strategy, digital marketing tips, entrepreneur marketing, website optimisation, Leeds digital marketingx

    Are You Web Proud? – a conversation with author Jonny Ross
See All (224)

About

On the Independent Minds, podcast, you will meet independent thought leaders and learn about the ideas they have developed to help employers and their employees address the challenges that organisations of any type or size, in any location have must address if they are to achieve their business objectives and attain sustainable growth. You will be able to read more about all of the independent minds thought leaders on the Work Place Learning Centre blog. The independent minds thought leaders will be based all over the world. Some will discuss a new way of doing, whilst others will be discussing new ways of thinking. Each will have a practical solution which you will be able to access at Work Place Learning Centre.co.uk. Independent minds solutions are also available as part of Abeceder H2R the comprehensive  employee management solution that covers every aspect of every stage of the employer employee relationship from hiring to retiring. 

Information

  • Creator
    Michael Millward
  • Years Active
    2023 - 2026
  • Episodes
    224
  • Rating
    Clean
  • Copyright
    © Abeceder Limited
  • Show Website
    The Independent Minds