Food Service Matters

Patrick McDermott
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Welcome to 'Food Service Matters: A DigiTally Podcast' where we bring you conversations with industry leaders in the food service sector. Hosted by DigiTally CEO Patrick McDermott, each episode delves into the key challenges and opportunities facing the industry, highlighting the latest trends and creating a dynamic space for discussions about the future of food service. Join us as we explore the world of food service and discover the latest innovations and best practices that are shaping the sector.

  1. 6d ago

    The GLP-1 Effect: How Appetite, Portion Size & Consumer Behaviour Are Quietly Changing Food Service | Future Perspectives Ep. 3

    Food Service Matters presents Future Perspectives – a special mini-series exploring how changing expectations are reshaping the future operating model of food service. In Episode 3, Patrick McDermott explores a shift that could have significant implications for the food service industry: What happens when the people we're feeding are no longer standard? The rise of GLP-1 medications has brought changing appetites and portion sizes into sharp focus. But this episode goes beyond GLP-1s to explore a much broader change in consumer behaviour – one where people are increasingly eating differently, making more personalised choices and redefining what they consider value from a meal. Patrick explores why food service may be moving from feeding populations to feeding individuals, and what that could mean for portion sizes, menu design, waste, personalisation and the future operating model. Key themes include: How GLP-1 medications are influencing appetite and consumption  Why people aren't simply eating less – they're eating differently  The changing definition of value in food service  Smaller portions, protein demand and wellness-led choices  Moving from feeding populations to feeding individuals  The role of data and technology in understanding changing behaviour  Why the food service winners of the future will understand who they're feeding, not simply what they're serving  Food Service Matters: Future Perspectives is a five-part series examining the trends, behaviours and expectations that will shape the next generation of food service operations.

    The GLP-1 Effect: How Appetite, Portion Size & Consumer Behaviour Are Quietly Changing Food Service | Future Perspectives Ep. 3

  2. Jul 31

    Food as Fuel, Medicine and Performance - Willie Cho, Vice President of Operations at Thomas Cuisine

    Season 4, Episode 6: Willie Cho, Vice President of Operations at Thomas Cuisine In this episode of Food Service Matters, Patrick McDermott sits down with Willie Cho, Vice President of Operations at Thomas Cuisine, a US-based food service company operating across 15 states and serving schools, hospitals, retirement communities, workplaces and professional sports teams. At the heart of the conversation is a simple but powerful idea: food should do more than fill a plate. It should fuel performance, support health, improve wellbeing and help people live better and longer lives. Willie shares the story behind Thomas Cuisine's "Real Food" philosophy and explains how the company has built its reputation around scratch cooking, exceptional ingredients, avoiding additives and delivering food that is loaded with nutrients. The discussion explores everything from employee culture and leadership to food waste, supplier relationships, performance nutrition and the challenges facing modern food service operators. Patrick and Willie also discuss how food can be viewed as medicine, fuel and an investment in long-term health, whether serving school children, hospital patients, workplace teams, professional athletes or residents in retirement communities. What You'll Learn: - The meaning behind Thomas Cuisine's "REAL Food" philosophy - Why food should be viewed as fuel, medicine and a tool for better health - How culture, teamwork and leadership drive long-term employee retention - The role of scratch cooking in delivering quality and consistency at scale - How local supplier partnerships help maintain standards across multiple regions - Technology and forecasting are critical to reducing food waste - The growing importance of performance nutrition in professional sport - The biggest challenges facing food service operators today Food Service Matters is brought to you by DigiTally, helping food service operators connect operational data to drive better decisions, reduce waste and improve performance.

    Food as Fuel, Medicine and Performance - Willie Cho, Vice President of Operations at Thomas Cuisine

  3. Jul 10

    The Sustainable Operator: Why Visibility Comes Before Sustainability | Future Perspectives Ep. 2

    The Sustainable Operator: Why Visibility Comes Before Sustainability | Future Perspectives Ep. 2 Food Service Matters presents Future Perspectives – a special mini-series exploring how changing expectations are reshaping the future operating model of food service. In Episode 2, Patrick McDermott challenges one of the biggest assumptions surrounding sustainability: What if sustainability doesn't start with carbon... but with visibility? As sustainability climbs higher on every food service agenda, operators are investing in ESG initiatives, carbon reduction and environmental targets. But before businesses can improve sustainability, they first need to understand what's really happening inside their operations. Drawing on insights from previous Food Service Matters guests and examples from across the food service sector, Patrick explores why operational visibility, better data and continuous improvement may be the true foundations of both profitability and sustainability. Key themes include: Why sustainability starts with visibility The commercial cost of food waste Why profitability and sustainability go hand in hand Operational visibility and better decision-making The power of continuous improvement and marginal gains Building more resilient and sustainable food service businesses Food Service Matters: Future Perspectives is a five-part series examining the trends, behaviours and expectations that will shape the next generation of food service operations.

    The Sustainable Operator: Why Visibility Comes Before Sustainability | Future Perspectives Ep. 2

  4. Jun 26

    Feeding the Healthiest Generation Ever? - Michael Hales, CEO of Juniper Ventures

    Season 4, Episode 5: Michael Hales, CEO of Juniper Ventures In this episode of Food Service Matters, Patrick McDermott sits down with Michael Hales, CEO of Juniper Ventures, one of London's largest school catering providers, serving approximately 26,000 meals every day across primary schools in the Borough of Newham. With more than 40 years of experience in hospitality and school food, Michael shares his perspective on the challenges facing school catering today, from funding pressures and food waste to changing nutritional standards and the future of school meals. The conversation explores the ongoing review of school food standards, the balance between nutrition and pupil uptake, and why creating healthier meals isn't always as straightforward as it seems. Michael also discusses the surprising realities of packed lunches, the role of education in shaping lifelong food choices, and why school meals should be viewed as an investment in health, learning and social mobility. Patrick and Michael also dive into the practical side of food service operations, including staff training, menu design, waste reduction, supplier partnerships and the innovative work Juniper is doing to incorporate surplus produce into its supply chain. What You'll Learn: - Why making school meals healthier isn't always as simple as changing the ingredients - The surprising statistic behind packed lunches and nutritional standards - How data can help reduce food waste and improve operational performance - Why staff training and menu design are critical to successful school catering - How supplier partnerships can support sustainability and reduce waste - The funding challenges facing school food providers - Why school meals play a much bigger role in education and social mobility than many people realise Food Service Matters is brought to you by DigiTally, helping food service operators connect operational data to drive better decisions, reduce waste and improve performance.

    Feeding the Healthiest Generation Ever? - Michael Hales, CEO of Juniper Ventures

  5. Jun 12

    Hospitality Without Friction: Why Every Generation Now Expects Convenience Differently | Future Perspectives Ep. 1

    Food Service Matters presents Future Perspectives – a special mini-series exploring how changing generational expectations are reshaping the future operating model of food service. In Episode 1, Patrick McDermott explores a simple but important question: Has convenience become more important than hospitality? From QR ordering and mobile apps to self-service technology and frictionless customer journeys, every generation now expects convenience in different ways. The challenge for food service operators is finding the balance between efficiency and the human experience that hospitality is built upon. Patrick discusses how customer expectations are evolving, why friction has become one of the biggest threats to customer satisfaction, and what food service leaders can learn from industries that have already embraced convenience as the standard. Key themes include: Hospitality vs convenience Digital ordering and customer expectations Generational differences in service preferences Frictionless customer experiences The role of technology in hospitality What the future of food service may look like Food Service Matters: Future Perspectives is a five-part series examining the trends, behaviours and expectations that will shape the next generation of food service operations.

    Hospitality Without Friction: Why Every Generation Now Expects Convenience Differently | Future Perspectives Ep. 1

  6. May 29

    BONUS #33 The Heroes of Food Service

    Who are the real heroes of food service? In this special bonus episode of Food Service Matters, Patrick McDermott looks back on one question that has produced some of the most insightful, human and revealing moments across the podcast so far: “Who is your food service hero?” Featuring reflections and stories from guests across the industry, this episode explores the people who continue to inspire some of food service’s most respected leaders. From kitchen porters and mentors to industry pioneers, business partners and industry leaders, the answers reveal the values that continue to shape modern food service: leadership,resilience,humility,mentorship,operational excellence,and genuine care for people.A thoughtful, uplifting and human look at the people behind the industry.

    BONUS #33 The Heroes of Food Service

  7. Apr 24

    #32 People, Value and Trust: The Foundations of Commercial Success - Nico Prinsloo

    Season 4, Episode 4 - Nico Prinsloo In this episode of Food Service Matters, Patrick sits down with Nico Prinsloo, an experienced food service commercial leader with a strong track record in business development, client retention and strategic growth. Nico shares his journey into the sector - from starting out as a barista after moving to the UK, to building a successful career in commercial leadership across some of the country’s most influential catering businesses. A major theme throughout the conversation is commercial value - and how the most successful partnerships are built not on price alone, but on trust, authenticity and delivering meaningful value over time. Nico highlights three key principles that have shaped his approach throughout his career: - People buy people - Deliver what you promise - Focus on value, not price Together, these ideas form the foundation of strong client relationships, more effective business development and better long-term retention. The conversation also explores how value is created in practical terms - through great environments, strong service, quality food and a consistent customer experience. As Nico explains, when those elements are right, people focus less on price and more on the value they’re receiving. Patrick and Nico also discuss the evolving workforce, particularly the growing influence of Gen Z, and what food service operators need to understand about communication, feedback, mentoring and customer expectations in the years ahead. Another strong thread in the episode is the tender process - and why so many tender responses fall short. Nico shares his perspective on the importance of asking the right questions, listening properly, and reading between the lines in order to truly understand what a client needs and where additional value can be created. The discussion also touches on retention, innovation, data, customer experience and the challenges facing the sector - from inflation and political uncertainty to attracting and developing future talent. This episode offers a practical and thoughtful perspective on growth in food service, and a strong reminder that commercial success is ultimately built on relationships, trust and consistently delivering what you promise.

  8. Mar 27

    #31 Feeding Performance: Balancing Nutrition, Waste and Cost in Schools - John Murphie, ISBA

    Season 4, Episode 3 - John Murphie, Former COO, ISBA In this episode of Food Service Matters, Patrick sits down with John Murphie, former Chief Operating Officer at the Independent Schools Bursars Association (ISBA). John brings decades of operational experience to his work supporting more than 1,300 independent schools across the UK. One of the key themes throughout the conversation is the challenge of feeding both students and staff in a way that balances quality, nutrition and enjoyment. Schools are increasingly looking for ways to ensure that food not only tastes good, but also supports concentration, wellbeing and overall performance. John also highlights how many schools are successfully making improvements in reducing salt and sugar, demonstrating that healthier options don’t have to come at the expense of taste or satisfaction. Sustainability is another major focus of the discussion. For bursars, the responsibility goes beyond finances - it includes ensuring schools are meeting wider sustainability goals. Food waste, particularly plate waste, is a growing area of attention. John shares a powerful example of one school that measured its food waste and discovered it was generating the equivalent of six minibuses of waste per year. By actively measuring and addressing the issue, the school reduced that to just two minibuses within eight months. A key part of that success was student engagement. John explains how involving students in the process - listening to their feedback, creating committees and keeping them informed - can lead to meaningful improvements in waste reduction, sustainability and overall satisfaction. The episode highlights how schools can achieve better outcomes by combining measurement, collaboration and a shared commitment to continuous improvement. One powerful example comes from Woodhouse Grove School, which discovered the scale of its plate waste and decided to take action. The result: Food waste reduced by 50% in just 5 weeks, saving the school £10,000 per year. The key? Measuring what was being wasted, involving students in the process, and continuously improving. Read the full case study: https://www.digitally.io/students-voice-school-food-waste/

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About

Welcome to 'Food Service Matters: A DigiTally Podcast' where we bring you conversations with industry leaders in the food service sector. Hosted by DigiTally CEO Patrick McDermott, each episode delves into the key challenges and opportunities facing the industry, highlighting the latest trends and creating a dynamic space for discussions about the future of food service. Join us as we explore the world of food service and discover the latest innovations and best practices that are shaping the sector.

Information

  • Creator
    Patrick McDermott
  • Years Active
    2023 - 2026
  • Episodes
    39
  • Rating
    Clean
  • Copyright
    © Patrick McDermott
  • Show Website
    Food Service Matters