Service Design YAP

Service Design Network UK
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Service Design YAP

Service Design YAP  is a community podcast from  Service Design Network UK's chapter.  Each episode profiles a member of the design community,  exploring the lessons they've learned on their career path and  the hearing their favourite design war stories.   Why did we set up YAP? Well, many designers work in isolation and find it difficult to attend physical community meets ups.  The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger. Why is the podcast called YAP?Well thats for us to know and you to guess. We hope that these episodes inform, inspire and entertain you in equal measure.  If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.

  1. Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir

    6 DAYS AGO

    Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir

    Send us a text When the Scotland consolidated its police forces it saw an opportunity to add a Service Design team to the new organisation. Not only would this team make a material contribution to Police Scotland's radical transformation, they would also become a core part of the force's new ways of working. In this episode we're joined my Chris Muir, who tells the story of how he discovered service design and how he and the Police Scotland Service Design team work with officers a...

    48 min
  2. The AI YAP Episode

    JAN 16

    The AI YAP Episode

    Send us a text In this short, bonus edition of YAP we spend time thinking about and playing with AI. Most designers state that AI will become the most powerful design tool of the decade, enabling them to mine the world's data, to find inspiration and to create better products and services. Designers who remember sign painters being replaced by naff vinyl sign printing machines see AI as a cut-price competitor rather than a tool. ( Sign Painters is a great -if niche- documentar...

    15 min
  3. Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence

    12/17/2024

    Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence

    Send us a text In this festive bonus episode of Service Design YAP, we sit down with Adam St John Lawrence to understand how he uses tactics and techniques from theatre in his design work. Adam, the goatee sporting GOAT of Service Design, draws on an "eclectic" background that includes farming and psychology (plus some bouncing and stripping), to offer some radical challenges to design’s dusty “best practices”. He a natural raconteur who tell stories and shares insight th...

    1h 4m
  4. How your design superpowers can spark innovation with Ian Crawford from NatWest Group.

    12/03/2024

    How your design superpowers can spark innovation with Ian Crawford from NatWest Group.

    Send us a text How can you encourage a retail bank, which will always focus on risk management and stability, to innovate? In this episode we talk with Ian Crawford, NatWest Group's Head of Innovation Design. We explore the ways in which designers are uniquely positioned to help corporate innovation programs to think differently. Ian shares how his group interviews design candidates to evaluate their innovation mindsets, and talks about the trends that his group believe will res...

    43 min
  5. Meet the Next Generation Service Designers (Recorded Live at SDGC Helsinki).

    11/12/2024

    Meet the Next Generation Service Designers (Recorded Live at SDGC Helsinki).

    Send us a text In this episode we get inspired by 7 incredible next generation Service Designers. We find out about how they view the world of design, where they go to get inspired, them and which emoji or meme best represents their design styles. Featured in this episode: Marcela Gómez Abundis Eva Mega Astria Jane Tzu-Yuan Chao Anna Han Jihee Hwang Linda Paulauska Agata Kowalska Resources Listed In this Episode. Marcela's Mega List of Design Resources Notion Page Userpalooza- A ...

    43 min
  6. Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects

    10/22/2024

    Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects

    Send us a text Special Projects' co-founder, Adrian Westaway talks to us about his journey from amateur magician to master designer and how the skills of illusion can be applied to drive better design outcomes. Design and magic are both human centric disciplines that leverage psychology to influence behaviours and attitudes; and both benefit from "someone spending more time on something than anybody would reasonably expect". We talk about: Adrian's experience at the bur...

    46 min
  7. How should seasoned service designers invest their personal development budgets?

    09/17/2024

    How should seasoned service designers invest their personal development budgets?

    Send us a text Often as not, we get to the end of the year and find that we haven't used up all, (or any) of our training allowance. We know that this is doubly true for more experienced hires who want to focus on "craft" rather that those exploring the "leadership" pathway. Exciting client work keeps getting in the way, but that's no excuse. In this episode we talk with two accredited Master Service Designers, Katie Murrie and Kim Anderson. Both work as educ...

    36 min
  8. Farmer-Centred Design: An award winning project from Hellon

    09/09/2024

    Farmer-Centred Design: An award winning project from Hellon

    Send us a text The finalists for the Service Design Global Conference awards have just been announced, so we thought that it would be a good time to catch up with one of last year's award nominees to hear about their project and how they benefited from participating in thew awards. In this episode we talk to Andy Pattichis and Pinja Piipponen from Hellon, the design an innovation consultancy. They tell us about their project helping farmers navigate the decisions tha...

    27 min
See All (24)

About

Service Design YAP  is a community podcast from  Service Design Network UK's chapter.  Each episode profiles a member of the design community,  exploring the lessons they've learned on their career path and  the hearing their favourite design war stories.   Why did we set up YAP? Well, many designers work in isolation and find it difficult to attend physical community meets ups.  The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger. Why is the podcast called YAP?Well thats for us to know and you to guess. We hope that these episodes inform, inspire and entertain you in equal measure.  If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.

Information

  • Creator
    Service Design Network UK
  • Years Active
    2023 - 2025
  • Episodes
    24
  • Rating
    Explicit
  • Copyright
    © 2025 Service Design YAP
  • Show Website
    Service Design YAP

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