The Business of Tech

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The Business of Tech, hosted by leading tech journalist Peter Griffin. Every week they take a deep dive into emerging technology and news from the sector to help guide the important decisions all Business leaders make. Issues such as cybersecurity, retaining trust after a cyberattack, business IT needs, purchasing SaaS tools and more. New Episodes out every Thursday. Follow or subscribe to get it delivered straight to your favourite podcatcher. @petergnz @businessdesk_nz Proudly sponsored by 2degrees Business!  

  1. 2d ago

    AI vs public sector jobs

    The Government’s plan to cut 8,700 public sector jobs and save $2.4 billion has been framed largely as a brutal cost‑cutting exercise.  In this week’s episode of The Business of Tech podcast, Hamilton‑based technologist Brandon Hutcheson argues it could instead be the catalyst for a once‑in‑a‑generation redesign of how government works – if we get the AI strategy right. He admits, that's a big "if". Hutcheson, head of quantum at Netherlands-based IT services firm HSO and co‑founder of AI specialist Aware Group, has published a detailed catalogue of 160 ways artificial intelligence could transform the public sector. The ideas range from obvious efficiency wins – such as shared AI‑enabled contact centres and common cloud HR and payroll platforms – through to more ambitious proposals like synthetic populations for policy testing and real‑time legislation impact simulators. Rather than starting with “who can we cut?”, Hutcheson wants agencies to map their processes into four buckets: fully automatable, automatable with a transition plan, partially automatable with permanent human oversight, and human‑only functions. That discipline, he argues, is missing today, with agencies scrambling to bolt on AI tools in isolation, baking in the next wave of technical debt and eroding public trust. The next wave of computing He’s particularly critical of the way the cuts have been communicated – telling public servants their jobs are on the line while expecting them to lead the automation of their own roles. In his view, the smarter play is to frame AI as a way to improve citizen experience, reduce low‑value manual work, and spin out new export‑focused ventures built on New Zealand’s deep public‑sector expertise. The episode also looks ahead to the next wave of computing that will sit behind many of these changes. Hutcheson has just returned from Microsoft’s quantum labs in Redmond, where the company is racing to build fault‑tolerant quantum machines. He explains what he saw on the ground, why quantum should already be on the radar of boards and CIOs, and how it could combine with AI to reshape industries that rely on complex simulations – from materials and manufacturing to agriculture and finance. For business leaders, technologists and policy makers, this conversation is a roadmap to what’s possible – and a warning about the architectural decisions we make now. Listen to The Business of Tech, streaming on iHeartRadio, Apple, Spotify or wherever you get your podcasts. See omnystudio.com/listener for privacy information.

    58 min

  2. Jun 3

    From Uber to Exaba: AJ Tills takes on Big Tech storage

    When it comes to scaling high‑growth tech companies, AJ Tills has been in the engine room.  As one of Uber’s earliest hires in New Zealand, he helped the ride‑hailing giant push through regulatory resistance and turn the controversial startup into a default verb for getting around town, briefly serving as Uber’s US and Canada marketing chief of staff in New York.  Later, as chief marketing officer at Jamie Beaton’s startup Crimson Education, he helped the Kiwi‑founded edtech unicorn build a virtual high school and launchpad for students seeking entrance to top universities. He then went on to lead international growth for the world’s largest online wedding marketplace, The Knot Worldwide, spanning over a dozen countries Now Tills is back in New Zealand and backing a very different kind of disruption – this time in the unsexy but critical world of data storage. On the latest episode of The Business of Tech podcast, Tills tells me about his new role leading the customer push at Exaba. This Hamilton‑based startup wants to change how enterprises store and protect their data. Exaba has raised almost $12 million in seeding funding – one of the largest in New Zealand – to deepen its local footprint and expand into Australia and the US. Rising from the ashes of Nyriad The company was founded by Dr. Stuart Inglis and Peter Boyle, former executives of Nyriad, which developed ultrafast, GPU-accelerated data storage technology, but was wound down in 2024 after failing to gain sufficient market traction. Tech entrepreneur Guy Haddleton, who had backed Nyriad, bought some of the company’s assets and doubled down on his support for Inglis and Boyle to create a company with a slightly different proposition. Exaba aims to exploit the data centre boom and shifting sentiment towards the dominant hyperscale public cloud providers. For the past two decades, the default move has been to throw everything into the big public clouds, from AWS to Azure and Google Cloud. That brought convenience and scale, but it also introduced spiralling storage costs, punishing egress fees, and growing unease about data sovereignty and security. Exaba is building a cheaper, local alternative. Its software runs on standard, commodity hardware and turns managed service providers into “local scalers” who can offer their own on‑premise or locally hosted storage to customers. The company claims it can be up to ten times cheaper than the hyperscalers for storage, with predictable pricing instead of nasty surprises when you try to get your data back out. Tills, who joined Exaba six months ago and serves as its chief customer officer and US president, goes into why data residency and sovereignty are suddenly board‑level issues, and how Exaba is building post‑quantum‑secure storage for a world where attackers can “harvest now, decrypt later”.  We also explore how Tills is applying Uber‑era playbooks to win over managed service providers in the US and future‑proof their business models in the age of AI. Listen to the discussion in its entirety on iHeartRadio, Apple, Spotify, or wherever you get your podcasts.  See omnystudio.com/listener for privacy information.

    44 min

  3. May 27

    Is Starlink eating rural NZ?

    Starlink has quickly become the hero – and potential hazard – of rural broadband in New Zealand.  In a few short years, Elon Musk’s low-Earth orbit satellite service has gone from curiosity to default option for many farms, small towns and remote communities that never made it onto the fibre map. It’s racked up 58,000 subscribers and generated around $100 million in revenue last year, delivering broadband access via satellite with a self-install version that has amassed many raving fans. In a country where the “last 5–10%” of connections have always been the hardest and most expensive, Starlink looks like the magic bullet. But in the latest episode of The Business of Tech podcast, Alex Stewart – the 21-year-old founder of Greater Wellington wireless ISP WombatNET – suggests we risk ceding sovereignty to one or two US companies when it comes to rural connectivity. Stewart’s company is one of dozens of small, regional wireless internet providers that have spent the past decade building towers, stitching together backhaul and hand-holding customers who were too far from the cabinet, tower or fibre trench to interest the big players. Now, those same operators are watching customers churn to Starlink at a rapid clip, undermining the economics of infrastructure that taxpayers helped fund. Too much of a good thing? Stewart argues this isn’t just a competitive problem. It’s also a resilience problem. In the interview, he explains how some rural communities now rely on Starlink for almost everything: home and business broadband, school connectivity and even the backhaul that keeps local mobile towers online in emergencies. If Starlink suffers a prolonged outage, changes its commercial terms or decides New Zealand is no longer strategic, large swathes of rural connectivity could be collateral damage. What’s most startling is what Stewart discovered when he went digging into the Government’s thinking. Through 28 Official Information Act requests to ministries and regulators, he found very little evidence of cohesive, forward-looking analysis of these risks, despite international warnings about monopoly, displacement and sovereign risk in satellite broadband markets. In our conversation, Stewart lays out how spectrum policy and lack of capital are boxing local wireless ISPs into a corner, why he believes current policy settings are accelerating a de facto monopoly, and what a more balanced model, including wholesale satellite access and better use of existing rural infrastructure and radio spectrum resources, might look like. Listen to the full interview with Alex Stewart on The Business of Tech on iHeartRadio, Apple, Spotify, or wherever you get your podcasts. See omnystudio.com/listener for privacy information.

    48 min

  4. May 20

    Space Mafia: How orbital AI changes everything

    Artificial intelligence is no longer confined to the data centres of Silicon Valley or the cloud regions dotted around the world.  It is heading into orbit, hitching a ride on satellites and space stations in a way that could transform defence, climate monitoring, disaster response – and the balance of power itself. Starcloud, Google's Project Suncatcher, SpaceX V3 Starlink satellites, and Axiom Space represent the first wave of the orbital AI race. When SpaceX undertakes its initial public offering (IPO), as early as next month, its valuation will depend to a large extent on how much credibility its plans to put data centres in space are deemed to be. In space, solar panels can supply constant energy to power the chips running high-capacity AI workloads. But that's only part of the reason why tech companies are scrambling to put data centres in space... This week on The Business of Tech, I talk to Wellington‑based enterprise architect and AI governance specialist Andreas Hamberger, whose new book Space Mafia explores how quickly “orbital AI” is moving from sci‑fi to infrastructure.  Drawing on three decades in enterprise tech and a deep background in logic and ethics, Andreas argues that putting high‑capacity AI into space opens up an accountability gap that our laws – and our institutions – are nowhere near ready for. Heaven or Skynet? On the upside, orbital AI promises what Hamberger terms a “heaven vector” where satellites analyse live sensor data to spot tsunamis in the Pacific, track major polluters in real time, and give us a planetary‑scale view of climate risk. Done well, it could become an engine of equity, giving every country access to insights that used to belong only to superpowers. But there’s a darker “Skynet vector”. Space is, in practice, a legal grey zone. When companies start training models and running inference beyond the reach of terrestrial copyright, privacy and weapons laws, who are they accountable to? In Space Mafia, Andreas shows how orbit could become the ultimate jurisdictional escape hatch, a place to crunch stolen data, generate “kill lists”, or run ethically dubious experiments with almost no legal friction. In our conversation, we dig into four real‑world case studies, from data‑centre constellations through to human‑genome work and defence systems that blend orbital AI with hypersonic weapons. Andreas explains why small countries like New Zealand, one of a handful that has space launch capability thanks to Rocket Lab, are unexpectedly central to this story, how new regulations here and in Europe might bite, and what boards, architects and founders should be doing now to close the accountability gap before it’s too late. Listen to my full conversation with Andreas Hamberger in episode 150 of The Business of Tech, streaming on iHeartRadio, Spotify, Apple, or wherever you get your podcasts. Show notes Space Mafia: The Battle Between an Accountable "Heaven" and an Unfettered "Skynet" in Orbital AI  Space Mafia - the documentary - Andreas Hamberger SpaceX and Google Are in Talks to Launch Data Centres in Orbit - Wall Street Journal Data Centres in Space: A Pipe Dream, or AI’s Next Big Thing? - Wall Street Journal See omnystudio.com/listener for privacy information.

    51 min

  5. May 13

    Power play: Qiulae Wong on R&D, AI, hi-tech skills and tax

    The Opportunity Party is attracting growing support from young tech professionals, scientists, and startup founders, demanding bolder, more evidence‑based leadership. That’s according to Opportunity party leader Qiulae Wong, the businesswoman, climate leader and mother who will lead the party into the election in a bid to crest the 5% popular vote threshold needed to see the party in a position to support a coalition government. On this week’s episode of The Business of Tech, I sit down with Wong to discuss her party’s plan to lift New Zealand out of its low‑productivity rut by putting innovation at the centre of economic policy.  You’ll hear how the Opportunity Party wants to double R&D investment from around 1.5% of GDP to 3% – finally putting us in the same league as other advanced economies – and pair that with much stronger support for commercialisation so ideas don’t just die in the lab.  We also dig into how greater competition in highly concentrated sectors like supermarkets, banking and energy could free up capital and lower barriers for new, tech‑driven challengers. Gold standard AI rules A big focus of the episode is artificial intelligence and the weightless tech economy. Wong explains why New Zealand needs “gold standard” AI rules that are tight on outcomes but open for innovation, so founders can build globally competitive AI products here rather than in London or San Francisco. We talk skills, education, and the critical thinking needed to make sure AI boosts productivity instead of hollowing out jobs. We also unpack how the Opportunity Party plans to pay for its policy agenda. Its newly released tax policy includes a 1.75% land value tax, a universal citizens’ income and compulsory “KiwiSaver 2.0” savings. Qiulae argues this package is designed to shift money out of speculative property and into productive investment, while helping fund a serious uplift in R&D and a faster clean‑energy transition.  Rounding out the episode, we explore a 25‑year energy strategy, ways to bring Kiwi tech talent home, and how citizens’ assemblies and digital voting could revitalise our democracy for a generation that lives online. Has Opportunity got a chance? Recent polls have the party hovering around 3% of the popular vote, shy of the level needed to get its candidates into Parliament. But these are unprecedented times, with younger voters in particular looking for bold leadership. The momentum may be on this minor party’s side. Listen to the full conversation with Qiulae Wong on this week’s episode of The Business of Tech, streaming on iHeartRadio, Apple, Spotify, or wherever you get your podcasts. See omnystudio.com/listener for privacy information.

    45 min

  6. May 6

    The Business of Tech: AI is eating market research

    Market research has long been a privilege of the big end of town. Got $50,000 and six weeks to spare? Great, you can know what your customers think. Everyone else? Good luck. That model is being dismantled, and a New Zealand startup is doing some of the dismantling. In the latest episode of The Business of Tech, I sat down with James Donald, CEO of Auckland-based Ideally, fresh from closing a $16 million Series A that values the company at $100 million.  Ideally is one of three AI-centric New Zealand startups to hit that psychological valuation milestone in the past month – a sign that our fledgling AI start-up ecosystem is gaining momentum. James is a former Shell engineer turned serial founder whose previous company, Yonder, was acquired by a US travel tech firm. Now he's turned his sights on a $40 billion slice of the global market research industry – one where 90% of spend still flows to people-heavy agencies like Kantar and Nielsen.  His pitch: AI can do what took those agencies weeks to do, in hours, at a fraction of the cost, and with results in the hands of the people inside a company who actually know what questions to ask. The pros and cons of synthetic data In our chat, we get into the heart of what Ideally is doing differently. One of the most interesting debates in AI right now is the rise of synthetic data – building artificial personas to simulate how real people would respond. James makes a pointed argument: when the stakes are high, and you need genuine nuance, synthetic just isn't good enough.  We also dig into what James calls "living data" – the idea that consumer insight shouldn't die in a PDF buried in SharePoint, but should be a continuously growing, queryable understanding of your customer base.  And we talk about the SaaSpocalypse – that February moment when hundreds of billions were wiped off the value of software companies worldwide. Ideally sits squarely in that story: an AI-native challenger gunning for the market share of legacy research platforms and expensive agencies alike, with a usage-based pricing model designed to turn in-house marketers into researchers, rather than leave it to outside consultants. This is a great example of how AI is being used to shake up long-established industries. The Business of Tech is available on Apple Podcasts, Spotify and wherever you get your podcasts. See omnystudio.com/listener for privacy information.

    43 min

  7. Apr 29

    Factories in retreat: inside NZ’s deindustrialisation crisis

    New Zealand is quietly dismantling the productive base that built its prosperity – and we’re doing it without anything resembling a plan. Over the past decade, the country has shed around 20,000 manufacturing jobs while the sector’s share of GDP has steadily eroded. Factories producing everything from pulp and paper to frozen foods and wood products have scaled back or shut down entirely, including household names such as Wattie’s and McCain.  For regional centres like Westport and Kaitāia, each closure is an economic shock that ripples through the whole community. The blow would be blunted somewhat if we had a plan B to revive manufacturing and offer employment prospects in the regions. But we don’t. Some economists and industry leaders now openly talk about the “deindustrialisation” of New Zealand. Manufacturing is responsible for roughly 60% of our exports and employs close to one in ten workers, yet it has slipped down the priority list in Wellington.  Other countries – Australia, Singapore, the UK and the US among them – have modern industrial strategies and long-term Industry 4.0 programmes. New Zealand, by contrast, shelved its industry transformation plans and has yet to articulate what kind of manufacturing base it wants to have in 10 or 20 years. Energy costs sit at the heart of the problem. For many manufacturers, electricity and gas now rank among their top 2 - 3 operating costs. The rapid push to electrify process heat, combined with volatile spot prices and an uncertain gas transition, has left some plants badly exposed. At the same time, manufacturers face chronic skills shortages, conservative lenders demanding personal guarantees for capital upgrades, and resource consent processes that add cost and delay to even straightforward investments. In the latest episode of The Business of Tech podcast, I’m joined by Christchurch-based manufacturing expert Sean Doherty to delve into what’s gone wrong – and what can still be salvaged.  Beyond plug-in AI fixes After a 30‑year career that includes a long stint at Rockwell Automation and leading the advanced manufacturing programme at Callaghan Innovation, Doherty has had a front‑row seat to thousands of technology and productivity projects. He’s blunt about the structural issues and the policy vacuum, but he also insists manufacturers are not powerless. Rather than chasing silver bullets or “plug‑in AI” fixes, Doherty argues for a disciplined focus on small, practical productivity and efficiency initiatives: getting real‑time data off the factory floor, tightening basic management practices, and investing in people alongside machines.  In a tough, high-cost environment, those incremental gains can spell the difference between slow decline and a credible growth story you can take to the bank – and, collectively, between a country that drifts into deindustrialisation and one that chooses to rebuild its industrial backbone. Listen to the entire episode of The Business of Tech, streaming on iHeartRadio, Spotify, Apple, or wherever you get your podcasts. Show notes Factories in retreat: inside NZ’s deindustrialisation crisis - The Post Sean Doherty on LinkedIn Aotearoa’s Industry 4.0 Journey - Callaghan Innovation report See omnystudio.com/listener for privacy information.

    46 min

  8. Apr 22

    How algorithms are quietly rewriting the state

    Artificial intelligence isn’t coming to the New Zealand public sector – it’s already here. AI is shaping everything from your tax bill to how quickly police process crime reports. And right now, it’s happening in a way that’s fast, fragmented and largely hidden from public view. On the latest episode of The Business of Tech, I talk to BusinessDesk journalist Cécile Meier about her multi‑part investigation into the use of AI across government – an investigation built on a trove of Official Information Act responses from major agencies. What she found is both encouraging and unsettling. Real efficiency gains and cost savings There are genuine wins. Police have slashed processing times for lower‑severity crime cases from eight to ten minutes per file to as little as one to three minutes using an AI‑powered workflow tool – a saving estimated at 18,000 hours and around $1 million a year. Inland Revenue is using AI in its debt collection models, helping secure tens of millions of dollars in payment arrangements in just weeks. ACC and others report large productivity gains from Microsoft’s Copilot baked into everyday tools. But scratch the surface, as Meier has, and the story gets a lot more complicated. There is a  public‑service‑wide AI framework governing how these tools should be deployed, but it is not binding. Agencies have guidlines for adoption but are largely left to design their own pilots, measure their own “time saved”, and often rely on the very vendors selling them AI to prove the return on investment. Quality, error rates and real‑world impacts on citizens barely get a look‑in. The AI deployment divide Her reporting also exposes a stark divide. Some agencies – IRD, ACC, Police and DOC – are forging ahead, training thousands of staff and embedding AI deep into decision‑support systems. Others, like Oranga Tamariki and Corrections, are so wary of the risks that they’ve blocked external AI tools and confined usage to tightly constrained, low‑stakes tasks. All of this is happening under the same loose, non‑binding guidance. AI tools are stumbling over te reo Māori and Māori legal concepts, raising obvious concerns about bias and fairness. There's growing reliance on a handful of US tech giants to supply and measure government AI, and a rising wave of “shadow AI”, as public servants quietly use banned tools on personal devices because they’re simply too useful to ignore. Listen to The Business of Tech for the full interview, and hear how AI is quietly rewiring the state, often without the scrutiny it deserves. Streaming on iHeartRadio, Spotify, Apple, or wherever you get your podcasts. Show notes 'Slippery slope': Concerns millions spent on AI may not be delivering for public - BusinessDesk Light rules, high stakes: Agencies push AI into frontline work - BusinessDesk Government AI spending hits $20.2m with real cost likely far higher - BusinessDesk See omnystudio.com/listener for privacy information.

    40 min
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About

The Business of Tech, hosted by leading tech journalist Peter Griffin. Every week they take a deep dive into emerging technology and news from the sector to help guide the important decisions all Business leaders make. Issues such as cybersecurity, retaining trust after a cyberattack, business IT needs, purchasing SaaS tools and more. New Episodes out every Thursday. Follow or subscribe to get it delivered straight to your favourite podcatcher. @petergnz @businessdesk_nz Proudly sponsored by 2degrees Business!  

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