The Big Red Podcast

The Big Red Pod
  • 5.0 (9)
  • MANAGEMENT
  • UPDATED BIWEEKLY

Support Ops and How the Frontline Impacts the Bottom Line.

  1. 08/30/2024

    Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!

    Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!

    41 min

  2. 08/16/2024

    Episode 17: We've gone to the Darkside

    In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope

    53 min

  3. 07/15/2024

    Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!

    Come hang out with us while we half-ass an episode and then call it a mini-sode! Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!

    26 min

  4. 06/29/2024

    Episode 16: Skills? Where We're Going, We Don't Need Skills.

    Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.

    43 min

  5. 05/10/2024

    Episode 15: Tristan's Amnesia, Fair Wages, and Love Letters to Customers

    Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers. Enjoy!

    49 min

  6. 04/05/2024

    Episode 14: Brain Chips & the Worlds First Karen......and Lindsay needs to lock her door when we record

    Holy moly, what an episode. Lindsay leaves it up to Tristan and Dallas to come prepared and we all pay for that decision. Come chill with us while we dig into brain chips, our boys Ea-Nasir and Nanni in Mesopotamia (yes, seriously, we talk about ancient history. Sorry), and we get to meet the real brains behind the op, Lindsay's wife!

    50 min

  7. 03/22/2024

    Episode 13: There was a chatbot, told a lie, AI-Ai-ohhhhh

    We're back! In this episode we dig into Lindsay's epic journey to running a marathon and what happens a chatbot goes bad. Tune in and hang out!

    42 min

  8. 11/03/2023

    Episode 12: Follow Me if You Want to Lead. Part 2... Kind of

    Join Lindsay, Tristan, and Dallas while we ramble our way through the second(ish) part of our exploration of leadership archetypes!

    53 min
See All (19)

Ratings & Reviews

5
out of 5
9 Ratings

About

Support Ops and How the Frontline Impacts the Bottom Line.

Information

  • Creator
    The Big Red Pod
  • Years Active
    2023 - 2024
  • Episodes
    19
  • Rating
    Explicit
  • Copyright
    © The Big Red Pod
  • Show Website
    The Big Red Podcast