The Abbey Podcast

Abbey Carpet & Floor of El Cerrito

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Your one-stop shop for all things flooring and home decor. Hosted by Steven Graff.

07/19/2023

Hello summer!

Steven shares the good and the bad going into the summer season, disclosing everything from redecorating the showroom to managing installations that are especially sensitive to weather conditions.

27 min
06/07/2023

Ready to Run

Steven addresses concerns regarding workplace culture, AI, and receiving materials from manufacturers and their potential impact overall on flooring dealers and showrooms.

9 min
05/31/2023

Big Box Time

Steven speaks on the problem with free installation and home remodeling services offered by big box stores, and why time is the most valuable commodity in the showroom.

10 min
05/24/2023

Courtesy and extending empathy to our customers

Steven and Gabriella discuss what it means to be courteous and reliable as a sales representative in the customer's flooring purchasing journey. Other topics include the conundrum that is shipping and the secret culprit behind damaged hardwood flooring.

16 min
05/17/2023

Camaraderie and ensuring quality service in the showroom

Introducing our newest sales associate, Gabriella! Steven and Gabriella explore their former career histories and discuss what it means to develop mutual trust and strong teamwork in the workplace.

52 min
05/10/2023

What's happening in the flooring industry

Steven Graff of Abbey Carpet & Floor of El Cerrito discusses recent flooring trends, his journey from installer to showroom manager, and the digital age's impact on the flooring industry.

18 min

6 Episodes

Your one-stop shop for all things flooring and home decor. Hosted by Steven Graff.

Creator

Abbey Carpet & Floor of El Cerrito
Years Active

2K
Episodes

6
Rating

Explicit
Copyright

© Abbey Carpet & Floor of El Cerrito
Show Website

The Abbey Podcast