Self-Checkout with Grocery Store Mike

Frontline Source Group
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The Self-Checkout podcast explores the people and stories behind the Grocery Industry and Pharmacy world of retail. This podcast, hosted and brought to you by Mike Cook or as they call him "Grocery Store Mike" and Frontline Source Group.  Mike is a 35+ year former Grocery Professional turned Grocery Executive Recruiter who celebrates the essential workers and the business owners ensure we have grocery's on the shelves and medicine in our Pharmacy everyday. 

Episodes

  1. 07/18/2025

    The Hidden Costs of Vacancy: Why Staffing Agencies Pay Off

    "The True Cost of Vacancy: Why Staffing Agency Fees Are Worth Every Penny in Retail Operations," argues that while staffing agency fees may seem high, the unseen costs of leaving positions vacant in retail, especially in grocery stores and pharmacies, are far more detrimental. The author, an executive grocery recruiter, emphasizes that under staffing leads to decreased morale, operational inefficiencies, lost revenue, and potential legal issues. The text asserts that investing in professional staffing solutions is a strategic decision that ultimately saves money by mitigating the compounding negative effects of prolonged vacancies and ensuring organizational stability and profitability. Visit: https://www.frontlinesourcegroup.com This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    11 min

  2. 07/17/2025

    Grocery's Human Touch: A Blueprint for Service Excellence

    Transform Your Grocery Store with Legendary Customer Service: The Ultimate Competitive Advantage Discover how exceptional customer service is revolutionizing the grocery industry in 2025. While competitors focus on automation and cost-cutting, savvy grocery operators are claiming massive market share through genuine human connection and service excellence. In this essential episode, learn from Mike Cook, also known as Grocery Store Mike, on a proven blueprint that transforms ordinary grocery stores into customer magnets. Explore cutting-edge strategies for employee empowerment, service-focused hiring, and creating memorable customer experiences that build unshakeable loyalty. Key Topics Covered: Revolutionary hiring techniques to find natural service providersEmployee training methods that prioritize human connection over transactionsFront-line empowerment strategies that turn staff into problem-solversPhysical store redesign for maximum customer interactionCreating signature service moments that differentiate your brandBuilding premium pricing power through exceptional service deliveryResults You'll Achieve: ✓ Customer loyalty that defies price wars and competition ✓ Increased profit margins through premium pricing justification ✓ Dramatically improved employee satisfaction and retention ✓ Sustainable competitive advantages competitors can't replicate ✓ Enhanced operational efficiency through engaged teams Perfect for grocery store owners, managers, retail executives, and anyone seeking to dominate their market through service excellence. Learn why investing in legendary customer service isn't just good business—it's your key to long-term success. Don't let automation eliminate your competitive edge. Discover how human connection creates unstoppable grocery retail success. Visit for more information: https://www.frontlinesourcegroup.com This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    13 min

  3. 06/26/2025

    Making the Grocery Business Sexy: Attracting the New Generation of Workers

    Mike Cook (Grocery Store Mike) Executive Grocery Recruiter  Director of Executive Search – Grocery Division - Frontline Source Group | Fresh Talent, Always in Stock | Partner with Me to Save Critical Time and Bring Top-Tier Talent to Your Organization  The grocery industry faces a critical challenge that's keeping executives awake at night. According to recent Deloitte research, talent availability (41%), talent retention (40%), and attracting emerging and in-demand skills (36%) are their most significant workforce challenges. Meanwhile, Deloitte's global survey of 23,000+ Gen Zs and millennials finds these generations focused on growth and learning as they pursue money, meaning, and well-being.  This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    15 min

  4. 05/28/2025

    Grocery Career Advancement and Trends

    How can someone advance their career in the grocery industry?  Advancement in the grocery industry is often achieved by starting in entry-level positions and focusing on internal promotion. Developing fundamental competencies such as department knowledge, inventory management, customer service, and basic profit and loss understanding is crucial. Pursuing relevant certifications like food safety, retail operations, team leadership, and inventory control can significantly accelerate career progression. Building strong relationships with mentors, colleagues, vendors, and customers is also important. Mastering key systems like inventory management platforms, scheduling software, point of sale systems, and performance analytics tools further enhances potential for advancement. This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    10 min

  5. 10/18/2024

    The Future of Food & Payments: A Grocery Store Mike Perspective

    Hey there, fellow grocery enthusiasts! It's Grocery Store Mike, and today, we're diving into the exciting world of food and payments in the grocery industry. In my 35 years of experience working on the frontlines of the grocery industry, I've seen some incredible changes and innovations, and now we're at the cusp of another major transformation. The Food as Medicine movement is picking up steam, and it's changing the way we pay for our groceries...... This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    6 min

  6. 05/03/2024

    How Technology is Changing Rural Grocery for the Better with Jeff Klaus of Retail Data Systems

    In this episode of the Self-Checkout podcast, Tyler Kern and Grocery Store Mike welcome Jeff Klaus, the Regional General Manager at Retail Data Systems, for a discussion on the role of technology in the grocery industry and its impact on rural grocery stores. As a Regional General Manager at Retail Data Systems, Jeff possesses extensive knowledge and insights into the industry. The conversation delves into the ways technology is shaping the grocery landscape, from the adoption of new systems and software to the use of data analytics and inventory management tools. Jeff provides valuable perspectives on the current state of the industry, drawing on his vast network of contacts and stores. The episode specifically focuses on the unique challenges and opportunities faced by rural grocery stores. Jeff sheds light on how technology is being implemented in these settings to improve operational efficiency, streamline processes, and enhance the overall customer experience. Listeners can expect to learn about the various technological solutions available to rural grocers and their potential impact on these businesses. Throughout the episode, Jeff's expertise and experience in the field of retail technology offer valuable insights into the evolving nature of the grocery industry. Listeners gain a deeper understanding of the role technology plays in improving the efficiency and effectiveness of grocery operations, particularly in rural areas. For more, subscribe to Self-Checkout on Spotify or Apple Podcasts! This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    19 min

  7. 05/03/2024

    The Grocery Gal Dishes on Rural Grocers and Advocating for Local Business

    In this episode of the Self-Checkout podcast, Tyler Kern and Grocery Store Mike are joined by Jena Good, also known as The Grocery Gal. Jena is attending the 85th Annual OGA Convention in Oklahoma City, Oklahoma, and shares her insights and experiences in the grocery industry. As a third-generation grocer, Jena brings a wealth of knowledge and expertise to the conversation. She discusses her involvement with the Oklahoma legislature, highlighting her advocacy for the grocery industry and the importance of supporting local businesses. Jena's passion for the industry shines through as she shares her experiences and the unique perspectives she brings to her work. Throughout the conversation, Jena provides a behind-the-scenes look at the grocery industry and the challenges and opportunities it presents. She discusses the challenges presented by the COVID-19 pandemic and the joys of knowing your customers by name and being involved in their lives. Check out Jena's blog, "The Grocery Gal," to learn more about her work and stay updated on the latest happenings in the world of grocery shopping. For more, subscribe to Self-Checkout on Spotify or Apple Podcasts! This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    24 min

  8. 05/03/2024

    Selling Food & Building Community with AJ Johnson

    In this episode of the Self-Checkout podcast, Tyler Kern and Grocery Store Mike are joined by Aaron "AJ" Johnson, the founder of The Oasis Fresh Market and The Oasis Projects. AJ shares the story behind The Oasis Fresh Market and its mission to offer food and build a sense of community for the residents of Tulsa, Oklahoma. AJ delves into the heart and motivation behind The Oasis Fresh Market, highlighting the importance of food access and its impact on communities. He explains that The Oasis Fresh Market was established with the aim of providing fresh, healthy, and affordable food options to the people of Tulsa, particularly those living in food deserts. The episode explores how The Oasis Fresh Market goes beyond being just a grocery store. AJ discusses The Oasis Projects, which are initiatives undertaken by the organization to address various social issues faced by the community. These projects include education programs, community gardens, and job training opportunities, all designed to empower and uplift the people of Tulsa. Listeners gain insight into AJ's passion for creating a positive impact and fostering a sense of belonging in the community. He shares stories of individuals and families whose lives have been positively transformed through the resources and support provided by The Oasis Fresh Market and The Oasis Projects. For more, subscribe to Self-Checkout on Spotify or Apple Podcasts! This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    15 min

  9. 05/03/2024

    The Benefits of Being an Independent Grocer with Tim Taylor

    In this podcast episode, Tim Taylor, the owner of 4T's Family Market in Hennessey, Oklahoma, provides a unique perspective on the grocery industry. Tim carries on the legacy of his father, who established 4T's in 1963. Tim joins the show to discuss his love for the grocery industry, the store's resilience during the COVID-19 pandemic, and the challenges posed by big box retailers. Tim expresses his passion for the grocery industry and emphasizes how it offers a fulfilling career for those who enjoy interacting with people. He describes the role of meeting people's needs all day, every day, as both challenging and rewarding, highlighting the joy and excitement he derives from his work. Throughout the episode, Tim shares insights into how 4T's Family Market managed to navigate the difficulties presented by the COVID-19 pandemic. Tim also addresses the challenges posed by big box retailers in the grocery industry. He may discuss how smaller independent stores like 4T's Family Market differentiate themselves from larger chains, emphasizing the personalized customer service and community connection that they can offer. Tim's perspective sheds light on the unique experiences and challenges faced by independent grocers in the face of competition from larger retail giants. For more, subscribe to Self-Checkout on Spotify or Apple Podcasts! This podcast is presented by Frontline Source Group, your strategic staffing partner, supplying you with top-notch talent while also freeing up your time and resources. Hosted by Grocery Executive Recruiter Mike Cook or as they call him "Grocery Store Mike". 35+ years in the Grocery Industry turned Grocery Executive Recruiter, shares insights into hiring and the job market around the Grocery Stores, Pharmacy and Staffing within the Retail Industry. For more on how Frontline can help you meet your grocery, retail or pharmacy staffing goals, visit https://www.frontlinesourcegroup.com

    14 min
  • 9 Episodes

About

The Self-Checkout podcast explores the people and stories behind the Grocery Industry and Pharmacy world of retail. This podcast, hosted and brought to you by Mike Cook or as they call him "Grocery Store Mike" and Frontline Source Group.  Mike is a 35+ year former Grocery Professional turned Grocery Executive Recruiter who celebrates the essential workers and the business owners ensure we have grocery's on the shelves and medicine in our Pharmacy everyday. 

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