Thriving Business

Dr Kate De Jong & Sam Morris

THRIVING BUSINESS Business Insights to Help You Grow Your Business with Ease We’re two seasoned business owners — Sam Morris and Kate De Jong — sharing our nearly thirty-year combined experience of starting and growing service-based businesses from the ground up. We so many small businesses struggling or falling prey to expensive promises of quick fixes or silver bullets. Both of us know what it REALLY takes to start and grow a business, we've done it many times over and we've got the blisters to prove it! We’ve joined forces to share our knowledge and experience so you can find the easiest path to success, doing it your way, and most importantly — staying true to yourself.

  1. Ep #5 | Sell with Ease: How to Turn Conversations into Clients Without the Ick

    5D AGO

    Ep #5 | Sell with Ease: How to Turn Conversations into Clients Without the Ick

    Send a question or message to Kate & Sam Welcome to Episode 5 of the Roadmap to Business Success series on the Thriving Business Podcast, and the final episode of Quadrant 1: Revenue Generation! If the word "selling" makes you cringe, you're not alone. In this episode, Kate and Sam get honest about their own complicated relationships with sales, why most people do it badly, and how reframing selling as serving completely changes the game. "People don't mind being sold to, they just don't like being sold to poorly." In this episode, you will learn: Why selling is actually serving: How shifting your mindset from "closing a deal" to "solving a problem" transforms every sales conversation, and why genuine curiosity is the only attitude you need to bring.The danger of aggressive sales processes: Why pushing someone into a yes when they're not fully committed creates disengaged clients, resentment, and a poisoned experience for everyone involved.Emotional intelligence in sales: Why active listening, reading the room, and picking up on subtle cues matters far more than any sales tactic or script.Why non-attachment is your secret weapon: How the less attached you are to the outcome, the more people want to work with you, and why turning clients away can actually make them want you more.How your foundations do the heavy lifting: When your business identity is clear, your offer is irresistible, and your marketing is aligned, sales becomes a natural conversation rather than a chase. Low conversion rates are feedback that something earlier in the process needs attention.The energy and alignment factor: Why there are months where every conversation converts and months where nothing does, and what that's really telling you about your clarity and alignment.Leads, pipelines, CRMs and customer journeys: A plain-English breakdown of the sales terminology that gets thrown around and what it actually means for your business.The golden rule of sales = follow up: Why so many sales are lost simply because people don't follow up, how to do it without feeling pushy, and why you should always leave a voicemail.How to handle ghosting professionally: Why ghosting is almost never personal, how to stay non-attached, and the follow-up message Kate sends a week after a "no" that keeps the door open beautifully.How you respond to "no" says everything: Why your reaction to rejection, in direct conversations and in public Google reviews, tells potential clients more about your character than almost anything else.The underrated power of post-purchase nurturing: Why what happens immediately after someone pays you is just as important as what happened before, and how to make every customer feel seen, valued, and excited about their decision.Treat every customer equally: Why the person who buys your $47 product deserves the same quality of experience as your $30,000 client, and why that's also just smart business.Retention over acquisition: Why a repeat customer is far more profitable than constantly winning new ones, and how to build the kind Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    43 min
  2. Ep #4 | Marketing that Works: How to Get Your Offer in Front of the Right People

    MAR 26

    Ep #4 | Marketing that Works: How to Get Your Offer in Front of the Right People

    Send a question or message to Kate & Sam "Marketing is the communication bridge between your business and your potential customers." In this fourth episode of the Roadmap to Business Success series, hosts Kate and Sam explore the next layer in the Revenue Generation quadrant of the Thriving Business Wheel: Marketing Strategy.  Now that you've nailed your business identity and crafted your irresistible offer, it's time to take it to market. But marketing is one of the most misunderstood, and misused, areas of business. In this episode, Kate and Sam cut through the noise and give you a practical, grounded framework for marketing your business without burning out or burning through your budget. In this episode, you will learn: Why foundations come first: If you haven't nailed your business identity and your irresistible offer, your marketing will struggle, no matter how much you spend. Kate shares the story of a client who spent $60,000 on a failed marketing campaign without a single sale, and exactly what went wrong.The three channels of marketing: Traditional (TV, print, letterbox drops), relational (networking, referrals, strategic partnerships), and digital (social media, SEO, email), and why you should never rely on just one.The truth about social media: Why organic social media posting builds visibility and brand awareness but rarely converts to sales on its own, and what to do instead.How to choose the right platform for your business: LinkedIn for B2B and professional services, Instagram for visual brands, Facebook for community-based businesses, and TikTok for reaching younger audiences. Sam shares a practical tip: start with the platforms you already use and understand.Inbound vs outbound marketing: The difference between pushing your message out (social media, ads) and drawing customers in (SEO, Google Business Profile, AI search), and why both matter.Getting found by AI: Why SEO is still the foundation of AI search, and how Sam's brand-new business was recommended by AI simply by being specific and optimising the basics.The power of email marketing: Why the money is still in the list, why you own your email list in a way you'll never own your social media following, and how to build a list that actually converts.Lead magnets and list building: How a free quiz, ebook or guide can bring in new subscribers consistently, even years after you create it.Email open rates and list hygiene: What good open rates look like, when to clean your list, and why you should never be offended by an unsubscribe.Sam's closing framework: Why marketing must be a multi-pronged approach. Choose one channel from each of the three categories and build from there.Kate and Sam also discuss the rapidly changing landscape of AI search, why "AI junk" is flooding social media and how to stand out, and why just having the tools (AI, Canva) doesn't mean you know how to use them effectively. Join the Workshop: Kate and Sam are hosting their Revenue Breakthrough Workshop on Wednesday 15 April — a live Zoom session where you c Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    45 min
  3. Ep #3 | Craft an Irresistible Offer and Watch Your Revenue Generation Soar

    MAR 20

    Ep #3 | Craft an Irresistible Offer and Watch Your Revenue Generation Soar

    Send a question or message to Kate & Sam In this third episode of the Roadmap to Business Success series, hosts Kate and Sam explore the second part of the revenue quadrant: how to craft an irresistible offer. Described as the "engine" of your revenue generation model, an irresistible offer is about providing a compelling solution to a problem that people feel compelled to say "yes" to. In this episode, you will learn: The Power of Specificity: Why your offer must solve a very specific problem for a very specific person to be effective.Selling the Transformation: Shifting your focus from "what you do" to the result the client achieves at the end of the process.Establishing Bulletproof Credibility: How to use social proof, Google reviews, and even "borrowed credibility" from mentors to build trust with sceptical buyers.Pricing for Value, Not Time: Why slashing prices is often the wrong move and how to price based on the emotional and financial value of the outcome.Risk Reversal: Using guarantees to shift the responsibility from the customer to the business owner, making the purchase a "no-brainer".Productisation and the Rule of Three: How to bundle services into three tiers to suit different needs and budgets without causing "choice paralysis".Genuine Scarcity and Urgency: How to use limited numbers or real deadlines to motivate potential clients to act now.Kate and Sam also share their philosophy of "selling before you build," explaining how delivering a service as you develop it allows for vital market feedback and prevents the heartbreak of a "flat" launch. Join the Workshop: If you need expert eyes on your offer, Kate and Sam are hosting a workshop on the 15th of April to help you tweak and optimise your strategy for maximum impact. To learn more about our workshop and retreat dates, go here: https://www.thrivingbusinesspodcast.com/workshops  Next Week: Tune in for the next episode where the discussion moves to taking your offer to market and the mechanics of marketing and sales. Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    50 min
  4. Ep #2 | Define Your Business Identity: The Foundation of Revenue Generation

    MAR 11

    Ep #2 | Define Your Business Identity: The Foundation of Revenue Generation

    Send a question or message to Kate & Sam Welcome to Season 2, Episode 2 of the Thriving Business Podcast! Over the next 18 episodes, we're walking you through all the essential elements of business building in a structured way, based on our Thriving Business Wheel, with the following four quadrants: Quadrant 1: Earn (Revenue Generation) Quadrant 2: Keep (Profitability) Quadrant 3: Grow (Capacity and Scaling) Quadrant 4: Lead (Lead with Impact) Today's episode begins in quadrant one (revenue generation) by covering the foundational topic of Business Identity. "Marketing fails when a business doesn’t know its own soul." You'll discover why it's essential to clarify your brand values, mission, vision, and “why”, even if you've been in business for a while now. These foundational elements flow into your branding, marketing and sales, which all create your ability to bring in the money. Tune in as Sam and Kate help you strengthen your business identity, the engine of your revenue generation machine. 00:00 Revenue Generation Kickoff 00:51 Business Identity Matters 02:57 Branding Foundations 04:17 Personal vs Brand Persona 05:36 The Oh Eight Story 07:31 Brand Vision Board Exercises 09:30 Audience First Branding 11:42 Start With Why 16:27 Because Taglines Work 17:59 Premium Branding and Design 22:11 Messaging From Your Why 23:31 Vision Mission Values Framework 25:17 Values as Verbs 26:41 Clarity Before AI Messaging 27:51 One Clear Offer 28:56 Market Research Mindset 31:54 AI and Competitor Gaps 33:02 Ads as Research Tools 35:09 Specificity Wins Clients 37:40 Brand Bar Exercise 41:30 Identity Evolves Over Time 46:40 Final Wrap and Next Episode Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    49 min
  5. Ep #1 | The Roadmap to Business Success: Unveiling Our New Framework, The Thriving Business Wheel

    MAR 4

    Ep #1 | The Roadmap to Business Success: Unveiling Our New Framework, The Thriving Business Wheel

    Send a question or message to Kate & Sam Introducing the Thriving Business Wheel: An 18-Episode Framework for Growth Without Burnout Hosts Kate De Jong and Sam Morris share a new 18-episode plan for the Thriving Business Podcast built around the “Thriving Business Wheel,” a four-quadrant framework that encompasses: Earn (revenue generation)Keep (profitability)Grow (capacity and scaling)Lead (leadership). In this episode, Kate and Sam excitedly talk through the preview of their upcoming curriculum and why business owners need an all-encompassing framework like this.  Over the next 4-5 months, Kate and Sam will be sharing everything they've learned in their combined 30+ years of business experience on the topics outlined below. QUADRANT 1: REVENUE  Earn Money | Market & Sell Powerfully Business identityCraft an Irresistible OfferEverything you need to know about MarketingHow to become great at SellingQUADRANT 2: PROFITABILITY Keep More | Operate Efficiently Money masteryCharge what you're worthAI systems for maximum efficiencyWhen to outsource and delegateQUADRANT 3: CAPACITY Grow Smart | Powerful Business Model Your business model: Plan strategicallyTo hire or not to hire? Build a strong teamDeliver a remarkable client experience every timeDesign a business that doesn't break youQUADRANT 4: LEADERSHIP Lead with Impact  Getting up when you're knocked downSelf-awareness, the most underrated business skillEmotional Intelligence: The missing piece in most business leadersLead from your values: Align your business with you who you areSERIES FINALE Your Thriving Business: The Full Picture At the end of each quadrant they will run a live workshop, culminating in an August 2026 BALI RETREAT, with details to be shared on their website. Episode Timeline: 00:00 Podcast Relaunch Plan 01:23 Thriving Business Wheel 04:02 Live Workshops and Retreat 07:29 Quadrant One Earn 07:49 Business Identity Basics 10:26 Branding That Builds Trust 12:04 Irresistible Offer Design 14:05 Marketing Channels Made Simple 17:15 Sales Without the Ick 19:05 Quadrant Two Profitability 19:20 Money Mastery and Profit First 21:39 Pricing for Profit 23:16 AI Systems for Efficiency 25:35 Outsource and Delegate Right 25:57 Hiring Before You’re Ready 26:51 Delegation Ego and Talent 27:59 Outsourcing Virtual Assistants 28:52 Capacity Quadrant Overview 29:16 Business Model and Scaling 31:13 Building a Strong Team 32:41 Remarkable Client Experience 33:25 Social Proof and Reviews 35:26 Business That Doesn’t Break You 37:38 Leadership Quadrant Begins 38:02 Resilience Through Setbacks 41:14 Self Awareness and Feedback 45:23 Emotional Intelligence in Leadership 46:21 Leading From Your Values 48:37 Thriving Wheel Wrap Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    51 min
  6. JAN 29

    Life Quakes: When Everything Breaks and You Still Have to Show Up

    Send a question or message to Kate & Sam In our first episode of 2026, Kate sits down with Donna West, founder of Donna's Balcony Views and resilience expert to talk about ‘Life Quakes’: those unexpected and brutal events or situations in life that crack your world open and force you to rebuild from the rubble. Life Quakes include things like workplace trauma, death of a loved one, miscarriage, illness, divorce, survival of traumatic events like tsunamis or bushfires, just to name a few. Having suffered her own ‘life quake’ in recent years, Donna now helps people through the aftermath of life quakes to find solid ground, and to eventually rebuild. What We Cover Life Quakes defined: The moments that permanently rewire how you see yourself and the worldSurvival mode is success: In the beginning, making it through the day is a celebration in itselfThe mask tax: What it costs to pretend you're fine when you're fracturing inside. And how to keep showing up each day, even when you want to stay in bed and cry.The power of a single act: How a single person's courage can be the sliding door moment that saves a lifeAfter the rubble: Rebuilding your identity as a new person, navigating the grief process, and finding yourself againHow isolation kills healing: Surrounding yourself with good people is essential.If you're going through a life quake, or you feel like you're holding it together with duct tape and sheer will, we hope you find this conversation helpful. 👉 Listen now. Share it with someone who's silently carrying their own quake.  👉 Subscribe to our podcast for real talk and real strategies that help you build a business that thrives.  👉 Connect with Donna West to learn more about navigating life quakes and rebuilding resilience here: https://donnasbalconyviews.com.au/  Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    45 min
  7. 12/11/2025

    The Brushing & Flossing of Marketing: Reviews, Local SEO & Getting Found with Maria Sandy

    Send a question or message to Kate & Sam In this episode of The Thriving Podcast, Kate and Sam sit down with special guest Maria Sandy from Bits Web Design to unpack what really makes a small business visible, trusted, and profitable online. Maria shares how she went from designing buildings in her previous career as an architect to “architecting” websites through design, local SEO, and reviews that actually work for real-world businesses. Maria explains why a website has to be both beautiful and functional because if it doesn’t look good or doesn’t work, it’s costing you leads both ways. She dives into the “brushing and flossing” of marketing: getting consistent reviews so Google and future clients see you as a real, active, trustworthy business. Maria also demystifies local SEO, Google Business Profiles, and how AI tools like ChatGPT actually use your reviews and authority signals to decide who to recommend. This conversation is especially helpful if you’re a local or service-based business owner who feels overwhelmed by websites, SEO, and all the noise about “AI replacing everything.” Maria shows that the basics, clear messaging, solid foundations, reviews, and an alive-looking online presence still matter more than hacks or tricks. Episode Highlights: How Maria pivoted from traditional architecture to digital “business architecture” for local businessesWhy aesthetics and functionality must work together on your websiteReviews as the “brushing and flossing” of your marketing—and why asking 3 times mattersHow Google Business Profiles, reviews, and local SEO work together to get you found in the map packWhy AI recommendations (like “best X near me”) still rely on solid SEO and reviewsThe role of blogs, FAQs, and ongoing content in building real authority over timeWhy “no website needed” advice can be expensive in the long run If this episode gave you an “aha” about your own online presence, take one small action today: choose one thing, update your Google Business Profile, ask three past clients for a review, or refresh a key page on your website so it’s clearer and more human. Then, share your win with us: Send us a message about what you changed and what happened next.If you enjoyed this conversation with Maria, follow The Thriving Podcast and leave a review so more local business owners can find these practical, no-nonsense conversations.Find Maria Sandy here - https://bitswebdesign.com.au/ Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    54 min
  8. 11/19/2025

    When Life Hits: How to Build a Business That Runs Without You

    Send a question or message to Kate & Sam In this episode, Kate and Sam welcome special guest Joanne Ross Wells, founder of JRW Bridal, an established custom couture bridal brand in Perth, WA. Joanne shares her journey as a global citizen from growing up in Rhodesia, spending time in London and the USA, being born in New Zealand and immigrating to Australia eight years ago. Jo then built her successful business from the ground up. Joanne opens up about the significant curveballs life has thrown her way in recent years, including major health setbacks and family challenges. She reveals the crucial business shifts she was forced to make, like outsourcing production and learning to delegate, which ultimately led to unexpected freedom and growth. This conversation is a must-listen for any entrepreneur struggling with work-life balance, the fear of outsourcing, or tying their personal identity too closely to their business success. Joanne offers powerful lessons on shifting your mindset from "sales" to "service," embracing continuous learning (especially in social media and AI), and the importance of finding your purpose beyond the bottom line. Episode Highlights: The Global Citizen Entrepreneur: Joanne's fascinating heritage (Scottish, South African, born in NZ) and how it influences the global flavour in her design collections.From Lingerie to Couture: The evolution of Joanne’s creative journey, from making lingerie as a farmer's wife in Zimbabwe to studying fashion design at age 40.Learning to Dance in the Rain: How Joanne navigated multiple major life challenges (health, family struggles) and structured her business to prioritise relationships over work, thanks to being her own boss.The Freedom of Letting Go: The pivotal moment when Joanne realised that outsourcing production was the necessary path to gaining empty space for creative ideas and avoiding burnout.Identity Crisis in Business: Why entrepreneurs, especially women and personal brands, often struggle with wrapping their self-worth around their business success (and Sam and Kate share their own identity shifts).The Power of Purpose: Joanne's discovery that reading reviews and focusing on the positive impact she has on her brides' wedding days is enough to drive her, shifting focus from ego to service.The Key Mindset Shift: How Joanne overcame being a "shocking salesperson" by changing her focus from "sales" to "service", always seeking to be of service to the bride.Navigating AI & Innovation: How designers are embracing new tools like 3D body scans and virtual try-ons, and why expertise and wisdom remain crucial even with advancements in AI.Niche Networking: Joanne's advice on shifting from broad networking to focused, niche relationship-building with targeted referral partners (like photographers and venues).The 10,000-Hour Rule: Why founders must develop core skills (like pattern making or production) before outsourcing to maintain quality control and avoid getting burned. Are you ready to stop wear Connect with Your Hosts: Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com Thriving Business Podcast 🌐Website:   https://www.thrivingbusinesspodcast.com/

    52 min

About

THRIVING BUSINESS Business Insights to Help You Grow Your Business with Ease We’re two seasoned business owners — Sam Morris and Kate De Jong — sharing our nearly thirty-year combined experience of starting and growing service-based businesses from the ground up. We so many small businesses struggling or falling prey to expensive promises of quick fixes or silver bullets. Both of us know what it REALLY takes to start and grow a business, we've done it many times over and we've got the blisters to prove it! We’ve joined forces to share our knowledge and experience so you can find the easiest path to success, doing it your way, and most importantly — staying true to yourself.

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