How do you turn a healthcare innovation into a product that customers actually want to buy? And how can MedTech startups avoid wasting time and money marketing to the wrong audience? In Episode 5 of MedTech for Beginners, Kate Pym speaks with Lou Robertson, founder of Bright Marketing, about marketing, sales and business growth in healthcare technology. With a background spanning renal dialysis, pharmaceutical sales, medical products and more than 20 years in technology, Lou shares practical lessons from helping businesses find their market, build their strategy and scale. Together, Kate and Lou explore why understanding your customer must come before promoting your product, how to identify the people involved in healthcare purchasing decisions, and why even a promising innovation can struggle without the right product-market fit. They also discuss the value of experienced marketing and financial expertise for early-stage companies, including fractional leadership, and how founders can make better decisions without building an expensive full-time team too soon. The conversation explores the growing role of AI in marketing and business planning, why human judgement and fact-checking still matter, and how healthcare innovators can build trust with customers through genuine evidence, relevant use cases and strong relationships. In this episode, we cover: - How to find product-market fit in MedTech and healthtech - Identifying your ideal customer and healthcare buyer - Understanding NHS procurement and healthcare decision-making - Why customer research can prevent costly product launch mistakes - Building a marketing strategy for an early-stage startup - Fractional CMOs and CFOs: accessing expertise without full-time hires - Using AI in marketing while validating information and decisions - Selling healthcare innovation through listening, trust and evidence - Finding your first customers and building early ambassadors - Why experienced mentors and critical friends matter - Aligning teams around a shared product, customer and business strategy Who should watch? This episode is for MedTech founders, healthtech startups, clinicians developing new products, healthcare entrepreneurs, and anyone looking to bring an innovation into the UK health and care market. If you're building a healthcare product, one of the most important questions isn't simply what your product does. It's who needs it, who will pay for it, and why they would choose it over the alternatives. About MedTech for Beginners MedTech for Beginners, hosted by Kate Pym, explores the practical realities of developing, funding, marketing and introducing innovations into health and care. Through conversations with founders, clinicians, consultants and industry experts, the podcast shares lessons to help healthcare innovators navigate the journey from idea to adoption. Subscribe for more conversations about MedTech, healthtech startups, NHS market access and healthcare innovation. If you found this episode useful, please like the video, leave a comment and subscribe to MedTech for Beginners. #MedTech #HealthTech #HealthcareInnovation