Grow Your Holiday Let Business

Jane Mack
  • 5.0 (1)
  • MARKETING
  • UPDATED WEEKLY

Welcome to Grow Your Holiday Let Business, the podcast for holiday home / short term rental owners and property managers managing multiple properties, to give you strategies and tips to grow your business with more ease. I'm your host, Jane Mack, a holiday let agency owner, turned consultant and coach. I take my 10 years of hands on experience and knowledge of owning and running a holiday let agency and share it to you. Listen in as myself, other operators in the industry and professionals in the industry bring you tips, advice and suggestions that can make your life easier as a property manager or holiday home owner. Managing your guests, getting bookings, being the face of the business and everything else in-between can be all consuming so this podcast is all about making that easier for you. Every Wednesday a new episode will drop into your favourite podcast app for you to grab the latest tips and implement them into your business. I'm always available to answer your questions over on Instagram @janemackconsulting, so feel free to pop over and lets have a chat. Follow Grow Your Holiday Let Business in your podcast app of choice or head to: https://grow-your-holiday-let.captivate.fm/listen to choose your app and start listening.

  1. 11/13/2024

    Building Your Holiday Let Portfolio: From Start Up to Success

    In this weeks episode, Jane talks to Jess and Chris, owners of Cosy Holiday Homes in Pembrokeshire. They have created a holiday let portfolio of currently 5 properties, ranging in different sizes and some include a swimming pool. Key takeaways: What they look for in a property when buying it to let outChallenges they have faced and learnings from over the yearsChanges in the property market for buyingBooking pattern changes and how they have adapted The systems they use to help manage the propertiesThey share 3 tips for those looking to grow a holiday let portfolio You can check out their properties here: Jessica 's Website Connect with Jane here: Book a free call Website LinkedIn Instagram Facebook Page

    34 min

  2. 11/06/2024

    Managing Difficult Guests: Is the Customer Always Right in Holiday Lets?

    In this episode Jane brings up the topic of - 'Is the customer always right?' We live in a culture of customers complaining to get refunds, and no one wants to have confrontation with their guests. Jane shares her 10+ years experience of dealing with thousands of guests and how to handle a difficult situation, included dealing with negative reviews. Listen in as Jane shares 3 real-life stories of where the customer was not right and the outcomes. Plus, learn the real reason that guests complain. Connect with Jane here: Book a free call Website LinkedIn Instagram Facebook Page If you enjoyed this episode, please leave a review. Thanks!

    18 min

  3. 10/30/2024

    Managing Your Property Owners to Maximise Revenue

    In this episode, Jane talks openly about the challenges of managing property owners and how she developed a 5 step framework after managing over 100 owners in her property management business. Her tag line is: Relationships  = Revenue, and shares how this 2 way relationships can be developed to ensure property owners stay with your business but also how it’s ok to say ‘No’ sometimes to protect your business reputation. You can get the free download of Jane's 5 step framework here. Connect with Jane: Book a free call Website LinkedIn Instagram Facebook Page

    18 min

  4. 10/23/2024

    Starting Strong: Property Management 101 with Jane Mack

    In this bite-sized episode of the Grow Your Holiday Let Business Podcast, host Jane Mack offers insights on starting a property management business. Jane shares guidance on defining service offerings, managing resources, setting clear pricing strategies, and highlights the importance of choosing the right systems to scale your business efficiently.  She also emphasises the need for documenting processes and being adaptable to industry changes, including guest expectations and market trends.  Jane encourages networking and continual learning to support business growth in the continually changing property management sector. Connect with Jane: Book a free call Website LinkedIn Instagram Facebook Page If you enjoyed this episode, please leave a review and subscribe. Thanks

    14 min

  5. 10/16/2024

    Building the Brand: Why Your Personal Story Matters in the STR Industry

    In this episode of Grow Your Holiday Let Business Podcast, host Jane Mack discusses the importance of sharing your personal story as a property manager and business owner.  She emphasises the impact of personal narratives on building trust and relationships in the short-term rental industry.  Jane shares her own experiences in property management and offers tips on how to convey your journey authentically to connect with guests and potential property owners. The episode encourages business owners to share their stories through various platforms, highlighting the significance of being open and honest about personal and professional journeys to resonate with others and foster business growth. Connect with Jane: Book a free call Website LinkedIn Instagram Facebook Page If you enjoyed this episode, please leave a review and subscribe. Thanks

    14 min

  6. 10/09/2024

    Empathy and Excellence: The Robin Bass Approach to Property Management

    In this episode, host Jane Mack welcomes Robin Bass from Premier Properties in St. Croix, US Virgin Islands. They discuss Robin's journey from New York City to the Caribbean, managing properties with an emphasis on kindness and empathy. Robin shares insights on her experiences, including the importance of treating guests with care and integrating technology while maintaining personal connections. The episode underscores the value of creating memorable experiences for guests and the crucial role that kindness plays in building a successful property management business. Here's more about Robin: Robin is a passionate and driven leader whose journey reflects her dedication. A Johnson & Wales University graduate, she excelled academically and served as a Tour Guide. She holds degrees in Fashion Merchandising and Retail Marketing Management, with studies at The Paris Fashion Institute. With nearly two decades in New York's hospitality and travel industry, she mastered customer service. Her community work includes volunteering with New York Cares and serving on the Board of The Animal Welfare Center in St. Croix, where she adopted her dog, Scooby. Since 2016, Robin has been a Property Management and Vacation Rentals expert in St. Croix, founding Premier Properties USVI in 2021. Her referral-driven business thrives on her philosophy, "It is cool to be kind," which shapes her work and community efforts. Connect with Robin: Robin's Facebook page @Premierusvi on Instagram Robin's Website Connect with Jane: Website LinkedIn Instagram Facebook Page If you enjoy this episode, please leave a review, thanks!

    36 min

  7. 10/02/2024

    Harnessing the Power of WhatsApp for Your Holiday Let Business

    In this episode Jane is joined by Daniela Derin of Skol Apartments Marbella. Daniela shares her journey from real estate to holiday rentals, discussing how her business adapted during the 2008 financial crisis and later thrived through engaging social media and WhatsApp marketing strategies during the pandemic. Daniela discusses: The power of building relationships with repeat customersLeveraging social media to maintain engagementThe effective use of WhatsApp to personalise communication and increase bookings. Daniela provides practical advice for property managers and hosts on starting their WhatsApp marketing journey and emphasises the importance of consistent, inspiring content. Listen to learn how to effectively incorporate WhatsApp into your marketing strategy and boost your holiday let business. Connect with Daniela Here: Daniela's Book: https://mybook.to/WhatsAppBook  WhatsApp: +34 649 999 867 Instagram Facebook LinkedIn Youtube Pinterest Connect with Jane here: Website LinkedIn Instagram Facebook Page If you enjoy the episode, please leave a review! Thanks

    29 min

  8. 09/25/2024

    How Yapstone Simplifies Payments for Short-Term Rentals

    In this episode Jane is joined by Ade Risidore, Chief Marketing Officer for Yapstone - the driving force behind Holiday Rent Payment and Vacation Rent Payment. They discuss the importance of community and trust in the industry, and how Yapstone aims to provide a seamless and specific payment service for short-term rental businesses. Ade emphasises Yapstone's dedication to serving only the STR market, their efforts to build strong relationships, and the importance of understanding and addressing the challenges faced by property managers. They also touch on the excitement of streamlining payments for a better guest experience. Get to know Ade:  Ade doesn’t waste time with one-size-fits-all providers. He’s not here to cater to online shops selling socks and t-shirts or SaaS software subscriptions. He’s here for you—the short-term rental owners and managers who make vacations possible and put smiles on faces when people need it most. You’re tired of rising OTA commissions and generic payment processors that miss the mark. Ade understands your struggle: shrinking profits while the big platforms take a bigger bite of your earnings.  That’s why Yapstone exists—a payment solution tailored specifically for your business. No fluff, no gimmicks—just what works. Ade isn’t interested in being everything to everyone. He’s focused on helping the right people—people like you—get the right tools, not more tools. That’s what sets Yapstone apart from the rest. When Ade’s not busy helping your business thrive, he’s out chasing stars. Literally. From the darkest corners of the UK, battling the elements for that perfect night sky shot. Like managing rentals, it’s all about patience, precision, and trusting the process. Listen as Ade shares why Yapstone is the no-nonsense payment solution you need to regain control of your rental business. Connect with with here: LinkedIn Yapstone Holiday Rent Payment Email: ade.risidore@velopayments.com Connect with Jane here: Website LinkedIn Instagram Facebook Page Please leave a review if you enjoy the show!

    32 min
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About

Welcome to Grow Your Holiday Let Business, the podcast for holiday home / short term rental owners and property managers managing multiple properties, to give you strategies and tips to grow your business with more ease. I'm your host, Jane Mack, a holiday let agency owner, turned consultant and coach. I take my 10 years of hands on experience and knowledge of owning and running a holiday let agency and share it to you. Listen in as myself, other operators in the industry and professionals in the industry bring you tips, advice and suggestions that can make your life easier as a property manager or holiday home owner. Managing your guests, getting bookings, being the face of the business and everything else in-between can be all consuming so this podcast is all about making that easier for you. Every Wednesday a new episode will drop into your favourite podcast app for you to grab the latest tips and implement them into your business. I'm always available to answer your questions over on Instagram @janemackconsulting, so feel free to pop over and lets have a chat. Follow Grow Your Holiday Let Business in your podcast app of choice or head to: https://grow-your-holiday-let.captivate.fm/listen to choose your app and start listening.

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