The Retail Podcast (Video Feed)

The Retail Podcast

Welcome to The Retail Podcast, the must-listen podcast for retail professionals and enthusiasts seeking to unlock the secrets of retail success. Whether you’re a store owner, manager, or a retail entrepreneur, this podcast is designed to help you stay ahead of the game in this fast-paced industry. Our Retail Podcast podcast brings you the latest retail trends, emerging technologies, and best practices in customer experience, e-commerce, and omni-channel retailing. Our team of industry insiders and experts will provide you with in-depth analysis, practical tips, and innovative strategies that

  1. 5d ago ·  Video

    WooCommerce at Shoptalk Europe: Scaling Open-Source Ecommerce

    WooCommerce is live at Shoptalk Europe in Barcelona, and the team is bringing open-source ecommerce conversations, enterprise growth strategy, and a local Barcelona touch to the show floor. In this episode, we cover WooCommerce’s presence at Booth B30, where attendees can meet the Woo team, speak with developers and specialists, and explore how open-source ecommerce can support online store growth. The conversation also points to platform features, enterprise ecommerce capabilities, and practical discussions around scaling digital commerce businesses. The episode also highlights WooCommerce’s exclusive local swag: premium candles from Santaló Candles, a Barcelona-based merchant. Plus, WooCommerce is co-hosting a Rooftop Reset & Happy Hour with Avalara, Mollie, and PayPal, giving attendees another way to connect during Shoptalk Europe. Key themes in this episode: Open-source ecommerce WooCommerce for scaling online stores Enterprise ecommerce capabilities Shoptalk Europe Barcelona WooCommerce Booth B30 Ecommerce platform features Merchant growth strategies Retail and ecommerce networking Visit WooCommerce at Booth B30 during Shoptalk Europe to meet the team, ask about the platform, and learn more about their event activities.

    2 min
  2. Retail AI, Currys & Hasbro: What’s Changing in Retail

    5d ago ·  Video

    Retail AI, Currys & Hasbro: What’s Changing in Retail

    Retail AI is moving quickly — and this episode looks at what that means for retailers, ecommerce platforms, brands, and technology leaders. In this discussion, the hosts cover a range of retail and commerce stories, including Currys in the UK, European retail activity, Hasbro, TikTok influencers, Rep AI, Claude, Debenhams, and the wider shift toward AI-powered retail platforms. The episode also touches on funding activity, customer behaviour, platform launches, and how retail companies are responding to new technology. Key themes in this episode include: AI in retail and ecommerce Currys and UK consumer electronics Hasbro and brand-led retail innovation TikTok influencers and commerce discovery Rep AI and retail technology funding Claude and AI platform relevance Debenhams and retail AI developments European retail market signals How customer behaviour is changing This episode is especially useful for retail leaders, ecommerce teams, founders, marketers, and anyone tracking how AI is reshaping commerce. Guest/context note: the transcript references Alex, Simon, and Christian, but the provided transcript does not include full names, roles, or bios. Subscribe for more conversations on retail technology, ecommerce, AI, marketplaces, and the future of digital commerce. 00:00:00 — Episode Intro: Wednesday Retail News Roundup 00:00:22 — Welcome and What’s Coming Up 00:01:13 — Shop Talk and European Retail Signals 00:01:31 — Live Coverage and Market Context 00:01:50 — Currys and UK Electronics Retail 00:02:23 — Nordic CEO Discussion and Growth Context 00:03:01 — Retail Risk, Warning Signs and Monthly Updates 00:04:20 — Hasbro Launch Discussion 00:05:25 — Toy Companies, TikTok Influencers and Brand Strategy 00:05:49 — Rep AI and Retail AI Funding 00:06:09 — Claude and AI Platform Direction 00:06:51 — Investor Interest and Retail AI Momentum 00:07:22 — AI in Retail and Customer Behaviour 00:07:36 — Debenhams and Platform Launches 00:08:17 — Retail Data, AI Potential and Next Moves 00:08:42 — Final Segment: Retail AI Follow-Up

    8 min
  3. Unauthorized Sellers Are Killing Retail Margins

    6d ago ·  Video

    Unauthorized Sellers Are Killing Retail Margins

    Unauthorized sellers can quietly destroy retail margins. In this episode of The Retail Podcast, Alex speaks with Megan Harman, founder of Thorn Crest, about how unauthorized sellers, counterfeits, dupes, broken case packs, copycat products, and weak reseller agreements can erode brand profitability. Megan explains why online pricing problems do not stay online. A small marketplace undercut can affect Amazon pricing, retail dynamic pricing, buyer margin requirements, and price protection claims. The conversation also covers why brand protection is not only a legal issue. It is a sales, margin, distribution, and consumer trust issue. Topics include unauthorized resellers, price integrity, counterfeits, Amazon marketplace pressure, retail margins, reseller agreements, warranty language, and why brands need to rebuild the foundation before the cracks get worse. Email: Megan at Thorn Crest Website: https://www.thorncrest.com/brand-protection Subscribe to The Retail Podcast for more conversations on retail strategy, e-commerce, marketplaces, brand protection, consumer brands, and the future of retail.

    15 min
  4. The Future of Retail in Asia: AI, GLP-1 & Consumer Trends with Isabelle Allen (KPMG)

    Jun 2 ·  Video

    The Future of Retail in Asia: AI, GLP-1 & Consumer Trends with Isabelle Allen (KPMG)

    Why is Asia becoming the world's most influential retail innovation hub? In this NRF APAC 2026 Day 1 keynote conversation, Jill Dvorak, Senior Vice President at the National Retail Federation, speaks with Isabelle Allen, Global Head of Consumer, Retail & Leisure at KPMG. They explore the major forces reshaping retail globally, including: • AI adoption in retail • Consumer behavior shifts • The impact of GLP-1 medications on shopping and food consumption • Retail innovation across Asia-Pacific • Digital-native consumers • Data readiness and technology transformation • Wellness, longevity and the future of commerce Isabelle shares why KPMG believes "the future of retail rises from the East" and explains what global retailers can learn from Asia's agility, speed of innovation and rapidly evolving consumer markets. Whether you're a retail executive, brand leader, investor, technology strategist or consumer trends enthusiast, this conversation offers valuable insights into where retail is heading next. Featured Guest Isabelle Allen Global Head of Consumer, Retail & Leisure KPMG Event NRF APAC 2026 Topics Retail Innovation • AI in Retail • Consumer Trends • GLP-1 • Asia-Pacific Retail • Digital Transformation • Customer Experience • Retail Strategy

    10 min
  5. NRF 2026 APAC Agenda: The Retail Sessions to Watch

    May 29 ·  Video

    NRF 2026 APAC Agenda: The Retail Sessions to Watch

    Ryf Quail joins Alex to walk through the NRF 2026 APAC agenda just before the show opens in Singapore. This episode is a practical guide to the sessions, speakers and themes shaping this year’s event, from AI-powered supply chains and retail media to omnichannel, luxury, malls, content commerce, Japan-style transformation and the rise of APAC as a global retail growth engine. Ryf explains why this year’s show has strong momentum, including a larger expo footprint, strong regional attendance and growing interest from markets including China, the Philippines and Indonesia. He then breaks down key agenda moments featuring leaders and companies including Matt Shay, Isabelle Allen, Anish Melwani, Scott Price, Woolworths Group, RELEX Solutions, Moloco, Pacvue, AEON360, DFI Retail Group, FairPrice Group, CJ Olive Young, Shiseido Japan, Maxim’s Food Group, CAA, Kering, Shopify, Scanteak, Manochi, OnTheList, Nestlé Japan, SM Supermalls, Reliance Brands Limited and Authentic Brands Group. Key themes in this episode: Why NRF 2026 APAC is expanding in Singapore The biggest keynote and breakout sessions to watch How AI is changing supply chain, stores, search and customer experience Why retail media is becoming a major platform for growth How APAC retailers are approaching omnichannel differently Why malls remain central to retail in Southeast Asia What India, Japan, China and Southeast Asia reveal about retail’s next phase How content, talent and entertainment are becoming retail growth channels Whether you are attending NRF APAC, following the agenda remotely, or tracking the future of retail in Asia Pacific, this episode gives you a clear roadmap of the conversations that matter.

    22 min
  6. UK Retail Shake-Up: Ocado, Lidl, M&S Safety & Brand Collabs and a big thank you to COACH UK

    May 29 ·  Video

    UK Retail Shake-Up: Ocado, Lidl, M&S Safety & Brand Collabs and a big thank you to COACH UK

    In this episode of Five Things Friday UK, Alex and Simone discuss major shifts across UK and European retail. Topics include Ocado’s growing role as a grocery technology platform, Lidl overtaking Morrisons, M&S’s staff safety initiative with WalkSafe, and the role of store experience in building modern retail communities. The episode also explores Coach’s Selfridges pop-up, Rituals’ House of Rituals in Amsterdam, retail theft, frontline worker protection, Little Greene’s collaboration with Hunter, and why brands are moving toward lifestyle-led partnerships and limited-edition collaborations. Apple Podcasts Show Notes This week’s Five Things Friday UK looks at the stories reshaping retail strategy, grocery, store operations and customer experience. Alex opens with reflections from recent European retail travel, including Madrid, London, Paris, Milan and Amsterdam, plus a visit to the Coach pop-up at Selfridges. He highlights the importance of brand authenticity, customisation and cross-generational appeal, and thanks Charlotte Pasamar and Arjoon Bose — Chief Marketing Officer | VP Marketing | International Business. The conversation then moves into the week’s five retail themes: Ocado’s major tech partnership Alex discusses why Ocado’s platform matters for grocery operations, delivery, store picking and operational efficiency. Lidl overtakes Morrisons The episode looks at how Lidl’s rise changes the UK grocery landscape and why international retailers continue to watch the UK market closely. Rituals and experiential retail Alex shares observations from the House of Rituals in Amsterdam, including coffee, brunch, shopping and Mind Oasis experiences. M&S staff safety and retail theft Simone discusses M&S’s partnership with WalkSafe, including live journey tracking, SOS alerts and support for staff travelling early or late. The conversation expands into retail theft, JD Sports, body-worn cameras, security gates and the need to protect shop workers. Little Greene x Hunter and brand collaborations Simone highlights the limited-edition Little Greene and Hunter collaboration, using it as an example of brands aligning around lifestyle and customer identity rather than obvious product categories. The episode closes with a wider discussion of limited runs, IP licensing, Marc Jacobs, LVMH and the growing consumer appetite for unique collaborations. Chapters 00:00 — Welcome to Five Things Friday UK 00:30 — Coach Selfridges pop-up and brand experience 01:04 — Charlotte Pasamar and Arjoon Bose at Coach 02:54 — Ocado’s major tech partnership 03:48 — Lidl overtakes Morrisons 04:10 — Why global retailers watch UK grocery 05:06 — Rituals and the House of Rituals experience 07:16 — M&S launches staff safety initiative 07:37 — WalkSafe and employee protection 08:10 — JD Sports, retail theft and staff safety 09:20 — Security, store entrances and safer retail environments 10:50 — Little Greene x Hunter collaboration 11:56 — Lifestyle-led brand partnerships 12:34 — Marc Jacobs, LVMH and IP licensing 13:20 — Wrap-up with Alex and Simone

    13 min
  7. Retail vs Netflix: Why Stores Are Fighting for Attention

    May 26 ·  Video

    Retail vs Netflix: Why Stores Are Fighting for Attention

    Retail is no longer just competing for customer spend. It is competing for attention. In this episode of Podcast Sessions, Richard Fisher, Head of Store Design at Holland & Barrett, joins us live from the EuroShop floor to explore how physical retail is changing in the attention economy. Richard explains why retailers now compete with Netflix, Disney, sport, and other entertainment platforms for people’s time. He shares how Holland & Barrett is evolving its store experience, from grocery concessions with Tesco and Morrisons to flagship learnings from Chelmsford, Bluewater, Cardiff, and Oxford Street. The conversation also explores Holland & Barrett’s role as a health and wellness retailer, its mission to add quality years to life, and Richard’s distinctive “punk and showbiz” philosophy for store design: the balance between getting attention and creating a commercially successful retail environment. This episode is essential listening for anyone interested in retail design, wellness retail, store strategy, customer attention, brand experience, and the future role of physical stores. https://info.itab.com/video-social/euroshop-2026   In this episode, we cover: How Holland & Barrett is evolving its store design strategy Why retail is competing with Netflix, Disney and sport for attention The importance of time and attention in modern retail Holland & Barrett’s grocery concessions with Tesco and Morrisons How store-within-store formats change the customer mindset Why Richard Fisher uses the phrase “punk and showbiz” What physical retail can learn from digital commerce How stores may become part of the marketing journey Why brand consistency matters across every retail touchpoint What the next phase of retail design could look like Guest: Richard Fisher Role: Head of Store Design, Holland & Barrett Recorded live from: EuroShop floor Podcast: Podcast Sessions

    13 min
  8. Why Retailers Are Already Falling Behind on AI

    May 19 ·  Video

    Why Retailers Are Already Falling Behind on AI

    AI is forcing a complete rethink of ecommerce, retail operations, and digital commerce architecture. In this episode, Kelly Goetsch — President at Pipe17 and one of the most influential voices in modern commerce technology — explains why the “status quo is no longer acceptable” in the age of AI. Drawing on experience across Oracle, ATG, commercetools, and modern AI-driven commerce systems, Kelly breaks down: Why AI is a “categorically new way of work” The shift from monoliths → headless → microservices → AI-native commerce Why product catalog data is now mission-critical The rise of UCP (Universal Commerce Protocol) Why most retailers are still unprepared for AI How startups are moving faster than enterprises Why experimentation now costs dramatically less The future of AI-powered shopping experiences This conversation also explores: Google vs OpenAI in commerce AI agents and autonomous commerce Retail infrastructure modernization GEO / AI search optimization AI-native workflows Enterprise resistance to AI adoption The next generation of ecommerce architecture If you work in ecommerce, retail technology, AI strategy, composable commerce, digital transformation, or enterprise innovation — this episode is essential listening. Topics Covered AI commerce Universal Commerce Protocol (UCP) Ecommerce AI strategy Retail transformation Product data enrichment Headless commerce Microservices architecture AI-native organizations Commerce infrastructure AI agents in retail About Kelly Goetsch Kelly Goetsch is President at Pipe17 and a long-time leader in enterprise commerce technology. Across leadership roles at Oracle, ATG, commercetools, and Pipe17, he has helped shape modern ecommerce architecture and composable commerce strategy. Chapter Timestamps 00:00 – Why AI Changes Everything 00:00:24 – Introducing Kelly Goetsch 00:01:28 – “The Status Quo Is No Longer Acceptable” 00:02:18 – Monoliths, Headless & The Evolution of Commerce 00:03:17 – Why Software Architecture Keeps Changing 00:04:07 – The Rise of Headless Commerce 00:04:54 – Why Microservices Changed Ecommerce 00:05:20 – AI as the New Commerce “Head” 00:06:02 – UCP vs ACP Explained 00:07:12 – Why Google Took Commerce More Seriously 00:08:16 – Why UCP Is Gaining Adoption 00:09:02 – The Real Problem Behind AI Commerce 00:10:22 – Pipe17’s Role in AI Commerce Infrastructure 00:11:12 – Why Retailers Are Still Waiting 00:12:31 – Why Most AI Ecommerce Metrics Are Misleading 00:12:48 – The Product Data Problem 00:14:07 – GEO, AI Search & Content Syndication 00:14:48 – Why AI Will Create Thousands of Commerce “Heads” 00:15:43 – The Cultural Problem Inside Retail 00:16:43 – Why People Disagree on AI Timelines 00:17:51 – Enterprise AI Friction Explained 00:18:41 – How Startups Are Using AI Differently 00:20:03 – Why Enterprises Fear AI Risk 00:21:16 – AI Changes the Cost of Innovation 00:22:14 – “Just Build It” 00:23:14 – How to Upskill Yourself in AI 00:24:29 – Why Companies Still Fear Change 00:25:11 – Final Thoughts

    25 min
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Welcome to The Retail Podcast, the must-listen podcast for retail professionals and enthusiasts seeking to unlock the secrets of retail success. Whether you’re a store owner, manager, or a retail entrepreneur, this podcast is designed to help you stay ahead of the game in this fast-paced industry. Our Retail Podcast podcast brings you the latest retail trends, emerging technologies, and best practices in customer experience, e-commerce, and omni-channel retailing. Our team of industry insiders and experts will provide you with in-depth analysis, practical tips, and innovative strategies that

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