SSONext

Seth Adler

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BUSINESS

SSONext

Examining simplification, standardization & centralization to create value.

FEB 4

Taking Your Organization from Cost to Profit Center in 2025

The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already been done. At the same time, many organizations are looking to their shared service centre to provide additional value, this can come through data-backed insights, taking on new-services or driving revenue – which is what we are going to talk about in this episode of the podcast! Joining SSON on the podcast is Priyanka Grover, Go to market lead for Recievables Automation at FIS. Priyanka will share her insight into how you can drive revenue, combat fraud and enable cost-savings via AI and process improvement. For more great content from FIS see below: Podcast: Future of O2C Trends & Insights Whitepaper: The Definitive Guide to Choosing Customer to Cash Software Market Report: Future of O2C Insights & Trends

16 min
JAN 9

The Top GBS Trends For 2025!

As we head into 2025, the business world is transforming at lightning speed—we’re seeing new evolutions in the world of AI almost weekly, there is a huge and much needed focus on sustainability, a push for automation, and naturally, there is an incredibly dynamic political and economic environment, all which have an impact on GBS. They say forewarned is forearmed so in today’s episode, we’ll break down the Top Global Business Services Trends you need to watch to stay ahead of the curve. In order to help me explore the innovations, challenges, and opportunities shaping 2025, we invited Chazey Partners to be part of the episode. Joining me from Chazey are Phil Searle, CEO and Co-Founder, Lee Coulter, Chief Transformation Officer, Esteban Carrill, Executive Director, LATAM and Tim O'Donnell, SVP and CRO. Throughout the episode we reference Chazey’s report Transformation in the Age of AI, which you can download here.

45 min
10/02/2024

Workforce Analytics & the Future of Outsourcing

Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult. So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Brad Killinger, CEO of Sapience Analytics, who discusses the importance of leveraging analytics to thrive amidst today's macro talent challenges, and the transformative power of workforce analytics. If you enjoy this episode, please join us for our webinar with Bradley on how to Level Up Your SSO/GBS with the Power of Workforce Analytics.

27 min
09/17/2024

Future of Order to Cash Trends & Insights

In this week’s episode we delve into the future of order to cash and the trends you should be looking out for in the next 12 months. We’re joined by Keith Cowart, Global Market Owner, Automated Finance at FIS, who gives his expert advice on improving order-to-cash processes. This includes how to create a consumer-like experience, assessing customer-risk, artificial intelligence, and payments. Listen now for a short, snappy update on the O2C trends you need to be aware of. If you enjoy this episode, please join us for our webinar with Keith on Modernizing the Office of the CFO Through Finance Automation. You can also download the following whitepaper The Definitive Guide to Choosing Customer-to-Cash Software in 2025

19 min
07/15/2024

A Quick, Practical Guide To IRS Modernization

In this week's episode SSON talks to Wendy Walker, Solution Principal of Tax Information Reporting at Sovos, about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prepare for these changes. In the episode we reference the following e-Book and webinar which are great companions for this episode. See the links below to download and register. The IRS Modernization eBook Webinar: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes

31 min
07/03/2024

Revolutionizing Employee Engagement through Digital Tools With foodpanda

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan is an experienced People Leader with more than 20 years in Operations and Project Management. He has supported areas across Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. Jonathan will be speaking at SSON’s SSOW Philippines event which takes place on August 6-9 in Manila. Ahead of his session, we invited him to join us on the podcast to talk all things people. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines. Listeners to SSO Next can access 10% off the ticket price for the event by quoting the code TENOFF when they book. Reach out to sally.fletcher@iqpc.de for more details.

20 min
06/19/2024

Top 10 Take-Aways From SSOW Europe 2024

Last month, SSON ran one of their most successful Shared Services & Outsourcing Week Europe’s ever! Over 900 shared services and outsourcing professionals joined together in sunny Lisbon to discuss everything from Generative AI to change management to process intelligence. In order to give you a flavour of the trends discussed, we asked 10 speakers for their top take-away from the conference. SSON’s next European event is held in London on the 14-16 October, with an incredible key-note, Lord Sebastian Coe of Olympics fame! Listeners to SSON Next can get 10% discount of the ticket price for this event by quoting the code SSONEXT10 when you register. You can check the website or email me at sally.fletcher@iqpc.de for more details. SSOW London

22 min
05/22/2024

Executive Series: Top Tips for Setting Up a Brand New GBS With Sanofi

This week we spoke with Karan R Bhatia, Head of GBS Asia Hub, Sanofi Consumer Healthcare. Sanofi recently set up a global business service center in Kuala Lumpur, Malaysia, which was a great success and able to grow quickly. In this episode Karan talks us through why Sanofi chose to set up in Malaysia, the challenges they overcame and how Karan’s own entrepreneurial spirit has been crucial in bringing innovation to the GBS. Karan will be speaking at Shared Services & Outsourcing Week Malaysia which is taking place on June 10-13 in KL. Listeners to SSO Next are able to access discounts the ticket price for the event by quoting SSONext when they register https://www.ssonetwork.com/events-ssomalaysia

26 min

Examining simplification, standardization & centralization to create value.

Creator

Seth Adler
Years Active

2023 - 2025
Episodes

100
Rating

Clean
Show Website

SSONext