Retention w/ Rahi

Rahi Jain
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  • MARKETING
  • UPDATED WEEKLY

Welcome to the 'Customer Retention Podcast' with Rahi. This podcast explores trends to grow your ecommerce store by maximizing customer lifetime value and customer retention. Rahi helps ecommerce brands with their retention marketing. Earlier, he ran his own 8-figure e-commerce store and worked with 50+ brands to help them generate $34M from email last year. Learn the secrets of keeping customers happy and coming back for more, with expert insights, strategies, and success stories for sustainable business growth.

  1. Paid Ads Are a Scam (Until You Fix This)

    10/14/2025

    Paid Ads Are a Scam (Until You Fix This)

    Want to Scale Profitably Without Increasing Ad Spend?👉 Work with me to increase your repeat purchase rate: https://retainup.co/repeat-purchase-maximizer/📘 Download the FREE Repeat Purchase Guide: https://retainup.co/repeat-purchase-rate-guide/📩 Get my weekly retention & growth strategies: https://retainup.co/newsletter/00:00 - 00:41 Scaling Paid Ads00:41 - 00:51 About Rahi00:52 - 02:05 What’s an Acquisition Trap?02:06 - 03:08 More customers, ≠ more growth 03:09 - 04:20 Compounding Retention04:21 - 05:17 Repeat Purchase Flywheel05:18 - 05:55 Benefits Of Retention05:56 - 06:47 Escape Acquisition Trap

    7 min
  2. The EXACT System to Profitably Scale Your CPG Brand to $10M Without Paid Ads

    10/11/2025

    The EXACT System to Profitably Scale Your CPG Brand to $10M Without Paid Ads

    Want to Scale Profitably Without Increasing Ad Spend?👉 Work with me to increase your repeat purchase rate: https://retainup.co/repeat-purchase-m...📘 Download the FREE Repeat Purchase Guide: https://retainup.co/repeat-purchase-r...📩 Get my weekly retention & growth strategies: https://retainup.co/newsletter/00:00 - 01:16 Who is this for?01:17 - 02:04 Who is Rahi Jain?02:05 - 02:39 Repeat Purchase Maximizer™02:40 - 03:12 Flawed Retention Approach03:13 - 04:26 New Retention Approach04:27 - 04:42 Framework 3 Phases04:43 - 05:32 Phase 1: Map05:33 - 06:29 Phase 2: Activate06:30 - 07:53 Phase 3: Sustain07:54 - 09:11 Step 1: Analyze Repeat Patterns09:12 - 09:52 Step 2: Decode Voice Of Customer09:53 - 12:09 Step 3: Map Customer Journey12:10 - 12:46 Step 4: Nurture Buyers12:47 - 13:52 Step 5: Accelerate Reorders13:53 - 15:40 Step 6: Scale Subscriptions15:41 - 17:14 Step 7: Cultivate Loyal Customers17:15 - 18:31 Step 8: Reactive Customers18:32 - 21:26 Step 9: Engage Omni Channels21:27 - 22:22 Case Study 1: Freshcap22:23 - 23:06 Case Study 2: Boka23:07 - 23:39 Case Study 3: Bioderma23:40 - 24:55 Book Retention Strategy Session

    25 min
  3. 5 Mistakes Killing Your Repeat Purchases

    10/09/2025

    5 Mistakes Killing Your Repeat Purchases

    Want to Scale Profitably Without Increasing Ad Spend?👉 Work with me to increase your repeat purchase rate: https://retainup.co/repeat-purchase-m...📘 Download the FREE Repeat Purchase Guide: https://retainup.co/repeat-purchase-r...📩 Get my weekly retention & growth strategies: https://retainup.co/newsletter/0:00-0:35 Introduction0:36-3:30 First Mistake: Using Wrong Metrics3:31-7:39 Second Mistake: Neglecting Post-purchase Experience7:40-11:00 Third Mistake: Treating Everyone The Same11:01-12:57 Fourth Mistake: Failing To Listen12:58-16:59 Fifth Mistake: No Centralized Retention Strategy17:00-17:55 Retention Flywheel17:56-18:13 Repeat Purchase Maximizer™

    18 min
  4. Stop Losing Subscribers! Send These 7 Messages Instead | Subscription Automations Klaviyo

    10/08/2025

    Stop Losing Subscribers! Send These 7 Messages Instead | Subscription Automations Klaviyo

    Want to Scale Profitably Without Increasing Ad Spend?👉 Work with me to increase your repeat purchase rate: https://retainup.co/repeat-purchase-m...📘 Download the FREE Repeat Purchase Guide: https://retainup.co/repeat-purchase-r...📩 Get my weekly retention & growth strategies: https://retainup.co/newsletter/0:00 - 0:32 Introduction0:33 - 1:06 Subscription Myths1:07 - 2:03 Automation #1: Subscription Onboarding2:04 - 2:57 Automation #2: Upcoming Subscription2:58 - 3:52 Automation #3: Gifting & Milestone Incentives3:53 - 4:52 Automation #4: Pause and Swap Nurture4:53 - 5:45 Automation #5: Cancel Confirmation5:46 - 6:19 Automation #6: Payment Recovery6:20 - 7:01 Automation #6: Subscription Winbacks7:02 - 7:14 7 Automations7:14 - 7:20 Repeat Purchase Maximizer™

    7 min
  5. Profit Secrets: Master Ecommerce Unit Economics | Strategies and Scenarios Included

    08/22/2024

    Profit Secrets: Master Ecommerce Unit Economics | Strategies and Scenarios Included

    Unlock the secrets to building a profitable ecommerce store by mastering the art of unit economics. In this video, we break down what unit economics is and how it can transform your business. Learn how to calculate and optimize your cost/revenue structure, scale your business effectively, and refine your strategy with actionable insights. What You'll Learn: - What is Unit Economics? - How to calculate Unit Economics for your ecommerce business. - Real-life examples from DTC and marketplace brands. - Best practices to improve profitability and reduce costs. - Strategies to enhance TAM, revenue, COGs, and more. Tools & Resources: - Balance sheet breakdown: Simplify your headers and calculate your unit economics easily. - Practical examples with FY 2023 vs. FY 2022 data. - Google Spreadsheet Template for running your own projections. Key Strategies: - Boost follow-on sales and AOV. - Increase Gross Margin through strategic price adjustments and cost reduction. - Optimize marketing spend and operational costs. - Ready to turn your ecommerce business into a profit machine? Watch now and start applying these principles today! #ecommerce #dtc

    27 min
  6. 5 Shopify Retention Insights | How To Perform Cohort Analysis For D2C Ecommerce Brands? NO PAID TOOL

    06/28/2024

    5 Shopify Retention Insights | How To Perform Cohort Analysis For D2C Ecommerce Brands? NO PAID TOOL

    In this video, I will show you how to do Cohort Analysis for E-commerce brands, using the same process that helped us increase the customer lifetime value of multiple brands by 10-30%. For D2C brands, cohort analysis can lead to: Higher customer retention Increased average order value Lower cost per acquisition Efficient inventory management What You'll Learn: What is cohort analysis? How to perform cohort analysis using Shopify or Google Analytics without any paid tools How to derive 5 actionable insights to implement today By the end of this video, you'll be able to: Predict when your customers will make their next purchase Identify any seasonality in repeat purchases Determine the average duration a customer stays with your brand Introduction: Hi, I am Rahi Jain, and I help e-commerce brands achieve profitable growth at scale. With experience working with over 50 DTC brands, I've helped generate $34M in email revenue, doubled average order values, and increased customer lifetime value by 10-30%. Video Chapters: 0:00 Introduction 0:52 What is Cohort Analysis? 2:40 Finding Cohort Analysis Reports in Shopify and Google Analytics 3:55 Interpreting Cohort Analysis Data (Horizontal Analysis) 9:17 Month On Month Analysis 10:34 Seasonality of Purchases 12:34 Different Metrics 16:06 Marketing Channel Analysis 16:43 Product Profitability Analysis 17:39 Takeaway Value Insights 18:56 Limitations of Cohort Analysis 20:52 Conclusion Don't forget to like, subscribe, and hit the bell icon to stay updated with more tips and strategies to grow your e-commerce brand! #Ecommerce #CohortAnalysis #CustomerLifetimeValue #DTC #Shopify #GoogleAnalytics #EcommerceGrowth #RetentionStrategies Connect with me: LinkedIn:   / rahijain   Website:https://retainup.co/ For collaboration and business inquiries, contact: rahi@retainup.co

    22 min
  7. Test, learn, and optimize: Ecommerce Email AB Testing Mastery

    04/03/2024

    Test, learn, and optimize: Ecommerce Email AB Testing Mastery

    Email AB Tests ≠ Subject Line AB Tests Learn how to master AB testing for email marketing. After running 500+ tests for brands, we have devised a perfect framework to come up with - - New AB Test Ideas - How to form a hypothesis - How to run a test - How to implement learnings for future In this webinar, I will show you the exact framework that will help you understand your customers and maximize results. In this webinar, I will cover: - 100+ Email AB Tests To Get Started - Comprehensive Email AB Testing Framework

    22 min
  8. Word Of Mouth Marketing For Ecommerce Brands: Drive 20-50% More Purchases

    04/01/2024

    Word Of Mouth Marketing For Ecommerce Brands: Drive 20-50% More Purchases

    Leverage Trust, Skyrocket Sales Learn how to leverage word-of-mouth marketing for your DTC brands. What You'll Discover: - How To Encourage Customers To Share - How To Use Word Of Mouth in Marketing For Acquisition Don't miss out on this opportunity to drive a 20-50% increase in sales

    30 min
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About

Welcome to the 'Customer Retention Podcast' with Rahi. This podcast explores trends to grow your ecommerce store by maximizing customer lifetime value and customer retention. Rahi helps ecommerce brands with their retention marketing. Earlier, he ran his own 8-figure e-commerce store and worked with 50+ brands to help them generate $34M from email last year. Learn the secrets of keeping customers happy and coming back for more, with expert insights, strategies, and success stories for sustainable business growth.

Information

  • Creator
    Rahi Jain
  • Years Active
    2023 - 2025
  • Episodes
    31
  • Rating
    Clean
  • Copyright
    © Rahi Jain
  • Show Website
    Retention w/ Rahi