Schulering HUB Talking Hospitality Podcast

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Schulering Hub is a hospitality training consultancy. Helping hotels and restaurants discover their training needs, training the trainers, and offering training procurament from its rich network of professionals.   Schulering audits, assesses, optmizes, and structures every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.  Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business. If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com

  1. Beyond the Booking Engine: How AI Agents Will Sell Your Hotel in 2027

    6D AGO

    Beyond the Booking Engine: How AI Agents Will Sell Your Hotel in 2027

    The Death of Chatbots & The Rise of Agentic Hospitality Is the hotel website officially dead? In this episode of the Schulering Hub Talking Hospitality Podcast, host Mauricio Schuler sits down with two industry "heavyweights"—Daniel Doppler, CEO of Quinta, and Philip von Ditfurth from Apaleo PMS —at the Hotel Jalta in Prague to discuss the seismic shift from basic automation to AI Agents. As we approach 2026, the hospitality landscape is moving beyond the "kindergarten" phase of chatbots. We dive deep into why structured data is the new "quintessence" of the industry and how the Model Context Protocol (MCP) is creating a bridge between Large Language Models (LLMs) and property management systems (PMS). In this episode, you’ll discover: The Evolution of Data Points: Why moving from 800 to 3,700 data points (like pool length or fridge temperature) is the only way to stop AI "hallucinations".The Future of Booking: Why Daniel believes hotel websites will become less useful as personal AI agents begin talking directly to hotel AI agents.Operational Autonomy: How AI "assistants" are ending the era of "room Tetris," freeing staff from administrative screens so they can return to being true hosts.Open API vs. Monolithic Systems: Why a "smart PMS" with an open architecture is essential for actionable data and seamless guest experiences.The Infrastructure "Shovels": How companies like Apaleo, Quinter, and Blent are building the sub-brains and infrastructure required for the next generation of hospitality. Whether you are an independent hotelier or part of a global chain, this conversation provides the "shovels" needed to navigate the AI gold rush. Don’t get stuck in the traffic of the past—learn how to leverage agentic hospitality to stay ahead of the curve. Key Hospitality Insights: MCP (Model Context Protocol): The "box" that provides the knowledge and guardrails for AI to act securely on transactional data.Staff Adoption: Why convenience is the ultimate driver for overcoming technology anxiety in the hotel industry.Beyond 2026: The transformation of accommodation concepts through digital-first, staffless, and tailored business models. Featured Guests: Daniel Doppler: CEO of Quinter (formerly Quicktext), serving 1,900 hotels in 72 countries.Philip von Ditrich: Representing Apaleo, an open PMS platform serving over 2,000 hotels across 32 countries.Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    45 min
  2. The "Silent Killer" of Independent Hotels (And How Training Stops It)

    JAN 17

    The "Silent Killer" of Independent Hotels (And How Training Stops It)

    Is your training budget the first line item you cut when times get tough? In this episode, we reveal why that decision might be costing you nearly $626,500 a year in hidden turnover costs. Join us for a deep dive into the measurable ROI of hospitality training. We move beyond the "fuzzy" benefits of soft skills to analyze hard data, proving that well-designed training programs don't just prevent mistakes—they generate returns of 200% to 500%. Whether you are an independent hotelier or a GM, you will learn how to transition your training strategy from "defense" (avoiding lawsuits and turnover) to "offense" (generating efficiency and revenue). In this episode, you will discover: The Math of Turnover: Why replacing a single manager costs $50,000 and how "modest" turnover rates can bleed over half a million dollars annually.Legal "Defense" Strategy: The critical lessons from Miller v. Walmart and why your training documentation is your best protection against negligent hiring lawsuits.Case Study - The 37% ROI: How addressing a language barrier with ESL courses led to a massive productivity boost for groundskeepers.Operational Efficiency: How a simple "supply cart" training program saved 240 hours of labor in just one month.Why Training Fails: The danger of skipping the "Design" phase and why the T.R.A.I.N. methodology (Teach, Repeat, Ask, Imitate, Know) is essential for adult learners. Featured Concepts: ADDIE Model ImplementationRisk Management & Legal Liability Calculating "Net Program Benefits" The "Virtuous Cycle" of Staff Satisfaction Listen now to stop the "silent killer" of your margins and turn your staff development into your hotel's strongest asset. Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    12 min
  3. Hotel Staff Training: Expense or Investment? With Yamel Henriksen from AHLEI

    JAN 10

    Hotel Staff Training: Expense or Investment? With Yamel Henriksen from AHLEI

    Is Training an Expense or an Investment? The Real Cost of Turnover with Yamel Henriksen (AHLEI) Do you know how much it truly costs when an employee leaves your hotel? Many hoteliers see training as a "nice-to-have" expense. But when you look at the numbers, the cost of not training is far higher. In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler sits down with Yamel Henriksen, Area Manager for Europe, Africa, and the Middle East at the American Hotel & Lodging Educational Institute (AHLEI). With over 70 years of history, AHLEI is the global leader in hospitality certification, helping professionals from frontline staff to general managers build successful careers. Yamel shares her inspiring journey from organizing events as a student to leading education across three continents, and explains why training is not just about business—it is a moral choice. In this episode, we uncover: The Shocking Cost of Turnover: Why replacing a single manager can cost up to €10,000 in recruitment fees alone—plus months of lost productivity.Return on "Individual": Why the best investment isn't just in your property, but in the people who bring it to life.Simple Steps for Independent Hotels: You don't need a big budget. Learn how to build a learning culture with just 10 minutes a day and simple public recognition.The Future of Learning: How Artificial Intelligence (AI) will help us identify skill gaps and personalize training, allowing humans to focus on what matters most: empathy and service.Whether you manage a small boutique hotel or a large corporate team, this conversation will change how you think about your staff. As Yamel says, "It is always cheaper to prepare the people you already have than to pay to repair the damage of losing them". Tune in to learn how to turn your hotel into a place where talent wants to stay. Resources Mentioned: Guest: Yamel Henriksen – Connect on LinkedInOrganization: American Hotel & Lodging Educational Institute (AHLEI) – Visit WebsiteHost: Mauricio Schuler | SchuleringFind more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    43 min
  4. Why Train If They Leave?" Solving the $5,800 Turnover Problem

    12/11/2025

    Why Train If They Leave?" Solving the $5,800 Turnover Problem

    If you are a leader in hospitality, you aren’t just running a business, you are fighting a "brutal war against attrition". With industry turnover rates hitting a staggering 85% in the U.S. , the cynical question every owner asks is unavoidable: Why pour time and money into training employees who will just leave in seven months?  In this AI deep dive into our Research and Article for the podcast with Florian Horn, we dismantle the "Training Paradox" and reveal why the old way of hiring and training is actually a financial drain. We break down the true cost of losing a single employee—over $5,800 conservatively —and introduce a new, adaptive battle plan for building a "High Fidelity Workforce". In this episode, you will learn: The "Training Paradox": Why the risk of turnover forces managers to do the bare minimum, creating a self-fulfilling prophecy of underprepared staff.The "Attitude First" Filter: Why you can teach a POS system but can’t teach empathy—and how to spot the "service DNA" in a 15-minute interview.The Retention Ramp: How to use simple SMS preboarding to win loyalty before Day One.The 90% Rule: Why peer-to-peer "buddy systems" transfer tacit knowledge 90% more effectively than any manual.Gamification & VR: How big players like Hilton are using Virtual Reality to boost empathy by 94% without the awkward roleplay. Stop being the "grim reaper" of hospitality who only appears when things go wrong. Tune in to discover the framework that turns training from a cost center into your best retention tool. Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    14 min
  5. Hospitality Training Playbook: Inside Manifesto Market’s Success

    12/04/2025

    Hospitality Training Playbook: Inside Manifesto Market’s Success

    Are you struggling to fill hospitality jobs or keep your team motivated?  With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin.    Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay.    In this episode, you will learn: The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand.   The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.   Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws."   Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower.   The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience.   About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders.    About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design.    #HospitalityTraining #HospitalityJobs #ManifestoMarket #HRStrategy #RestaurantManagement #FlorianHorn #EmployeeRetention #GenZWorkforce #HospitalityLeadership Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    44 min
  6. Gen Z in Hotel Jobs: Hotel Training for the next Gen of Hoteliers

    11/27/2025

    Gen Z in Hotel Jobs: Hotel Training for the next Gen of Hoteliers

    Are Gen Z workers truly "disloyal," or is there a bigger story? The data is clear: the average Gen Z employee stays in their first few jobs for just 1.1 years. This isn't job-hopping; it's "growth hunting". In this crucial episode, we dive past the stereotypes and analyze the data to understand the fundamental shift happening in the workforce. You'll learn: The Mobility Shift: How Gen Z's average job tenure compares to Millennials (1.8 years) and older generations.The Missing Rungs: Why the nearly 30% drop in traditional entry-level jobs since 2024 is forcing young talent to hunt for growth outside their companies.Non-Negotiable Priorities: Why work-life balance ranks as Gen Z's single biggest motivator—even higher than salary—and what they are really looking for in a role.The Great Email Paradox: Discover why email is Gen Z's favorite work tool, yet a major source of stress for over half of them (and how the anxiety of "unwritten rules" leads to avoidance).The New Playbook: Learn how to fundamentally shift your approach by moving from a boring "list of tasks" to a compelling "mission". We reveal four actionable steps to build an organization where Gen Z not only stays but thrives. It's time to stop asking, "How do we retain Gen Z?" and start asking, "How do we build an organization so full of opportunity and support that they would never want to leave?". Featured in this episode: Insights from a global study by Randstat , the Zero Bounds Report , and Clinical Psychologist Dr. Catherine Woodhull. Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    12 min
  7. Gen Z at Work: Why Hospitality is Ghosted and How to Fix it.

    11/20/2025

    Gen Z at Work: Why Hospitality is Ghosted and How to Fix it.

    Lazy. Entitled. Overly demanding. Purpose-driven activists.  The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles. But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workforce that simply wasn't built for them. Their behaviors aren't flaws; they are rational adaptations to a volatile economic and professional landscape. It’s time to move beyond the myths and uncover the surprising realities of what Gen Z truly wants and needs from their careers. This is Schulering's first AI podcast.  A research and conversation by Schulering, a presentation by AI. Watch the original episode here: https://www.schulering.com/blog/from-boring-jobs-to-missions-how-to-motivate-gen-z-in-hotels Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    16 min
  8. Gen Z in Hospitality: What Hotels Must Change to Survive | Benoît Vancauwenberghe

    11/13/2025

    Gen Z in Hospitality: What Hotels Must Change to Survive | Benoît Vancauwenberghe

    Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel like they’re stuck in the ’90s. Expect bold truths, practical takeaways, and a few uncomfortable questions every hotel leader should be asking right now. You’ll learn: Why Gen Z no longer believes in “career ladders” and what they want insteadHow one Belgian hotel group gave young employees a real voice in redesigning guest experiencesWhy turning job descriptions into missions can transform motivationThe hidden reason traditional onboarding fails with today’s workforceIf you’re serious about attracting the next generation of guests and employees, this episode will challenge how you lead, train, and communicate inside your hotel. 🎙️ Listen now and start rethinking hospitality before Gen Z checks out for good. ----------- Connect with Benoit: https://www.linkedin.com/in/benoitvancauwenberghe/ https://www.20something.be/ Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

    42 min
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About

Schulering Hub is a hospitality training consultancy. Helping hotels and restaurants discover their training needs, training the trainers, and offering training procurament from its rich network of professionals.   Schulering audits, assesses, optmizes, and structures every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.  Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business. If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com

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