Community Inc.

Gareth Wilson

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TECHNOLOGY
UPDATED WEEKLY

Not a fancy podcast, just articles from the publication Community Inc. narrated by its author, Gareth Wilson. Discover community-led strategies used by the fastest-growing companies and why they work—backed by deep dives into real product communities. newsletter.community.inc

10/10/2024

Million Dollar Community: Sam Parr's Hampton

Hampton is a highly-vetted, peer-membership community for founders. Created by Sam Parr, known for The Hustle newsletter and host of the My First Million podcast, he started working on it with partner Joe Speiser in June 2022. It has since grown to over 1,000 members, generating ~$8M ARR. In this deep dive, we uncover how Sam Parr and team built a million-dollar community in a matter of months, even before it had officially launched. Here’s what to expect: ✔️ Origin Story: How the Hampton community got started ✔️ The Offer: The value it offers its members ✔️ Revenue: How Hampton makes money ✔️ Growth: The tactics used to grow its membership ✔️ Tools: The tool stack it uses to power its community and business Or read it online This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

26 min
03/28/2024

Kickstarting Community at: Gong

Gong pioneered the revenue intelligence category. It went from $0 to a $7.3 billion valuation in 5 years. Now with over 4,000 customers, including the likes of ADT, Indeed, LinkedIn, Snowflake, and Zillow, they've turned to community to scale their go-to-market efforts. In this deep dive, we take a look at how Gong kickstarted its community in 90 days and how its program has evolved as its impact has spread. Here’s what to expect: ✔️ Origin Story: How Gong and its Visioneers community got started. ✔️ Cross-functional Impact: How its program delivers impact across the business. ✔️ Showing ROI: The frameworks they use to track and report on ROI. ✔️ Return on Community: The value it creates for members and derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-gong This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

28 min
02/29/2024

Community Reporting at: Asana

Asana is one of the pioneers of work management, creating a tool to give teams clarity on their plans, processes, and projects. As it has grown it has layered in a community program, Asana Together, which has unleashed over 21,000 ambassadors to spread the word about Asana, both online and within their own companies. In this deep dive, we dig into how through smart reporting and internal PR its community program became a strategic imperative that drives massive business impact. Here’s what to expect ✔️ Origin Story: How Asana and the Asana Together community got started. ✔️ Cross-functional Impact: How its multi-faceted program delivers impact across the business. ✔️ Showing ROI: How they track and report to prove the ROI of its community program. ✔️ Return on Community: The value it creates for members and derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-asana This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

28 min
02/08/2024

Kickstarting Community at: Substack

Substack is a subscription network for independent writers and creators. It's home to some of the world’s most beloved writers like Margaret Atwood, Kareem Abdul-Jabbar, Roxane Gay, Michael Moore, and Patti Smith. Launched in October 2017, there are now more than 17,000 writers earning money on the platform. Community has been an important part of the network’s success, helping to make it the go-to platform for writers striking out on their own. In this deep dive, we look at how Substack kickstarted a community of writers that powers its growth, and how it has enabled thousands of micro-communities to form around publications on the platform. Here’s what to expect: ✅ Origin Story: How Substack and its community programs got started. ✅ Sparking the Flame: The initial programs that ignited its community growth. ✅ Stoking the Fire: How it has evolved community activities as it has scaled. ✅ Return on Community: The value it creates for members and derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-substack This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

27 min
01/25/2024

Community Growth at: LEGO

LEGO is the largest toy manufacturer in the world by sales. But back 2004, it was on the verge of bankruptcy. What followed has been described as the greatest turnaround in corporate history. A key part of its revival came from its embrace of community. In this deep dive, we explore how community helped LEGO co-create new products, drive awareness, and revive its fortunes. Here’s what to expect: ✅ Origin Story: How LEGO and its community programs got started. ✅ LEGO's Mindstorms Moment: How hacking led it to reconsider its relationship with customers. ✅ Co-creation and Connection: The programs that enable community growth. ✅ Return on Community: The value it creates for members and derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-lego This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

34 min
01/11/2024

Community Growth at: dbt Labs

dbt Labs created the industry standard solution for data transformation, pioneered the field of analytics engineering, and earned a valuation of over $4 billion along the way. At the heart of it all is its 100,000 member-strong community - one of the largest communities in the data analytics space. That community generates a massive 80% of its inbound leads and its customers include the likes of JetBlue, Hubspot, Vodafone, and Dunelm. In this deep dive, we take a look at the pivotal role played by community in crowning dbt Labs category kings. Here’s what to expect: ✅ Origin Story: How dbt Labs and its community got started. ✅ Category Creation: How they have leveraged community to create a category. ✅ Growing Pains: Why its strategy has had to evolve as it has grown. ✅ Return on Community: What value it creates for members and the value it derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-dbt-labs This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

31 min
12/14/2023

Community Growth at: Figma

Community has been part of the Figma founding team's ethos from day one. Just over 10 years later, they've amassed some 4 million+ users, including teams at Microsoft, Uber, and the New York Times. They’ve done so well, the design software behemoth Adobe is now trying to buy it for $20 billion. In this deep dive, we take a look at how its community-led strategy has evolved as the organization has grown and the pivotal role played by the Designer Advocate. Here’s what to expect: ✅ Origin Story: How Figma and its Friends of Figma community got started. ✅ Community Everywhere: How they tapped into existing design communities to kickstart growth. ✅ Community-driven Sales: The programs they use to power self-serve and enterprise sales. ✅ Return on Community: The value created for members and it derives for its own business. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-figma This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

33 min
11/30/2023

Community Growth at: Sephora

Sephora is a beauty empire. It has bucked retail downturn trends by opening over 1,000 new stores and expanded into 12 new countries over the last decade. Its success lies in its mastery of bringing offline and online customer journeys together into a holistic shopping experience. A key part of that is its Beauty Insider community. In this deep dive, we break down how it has achieved omnichannel success while its many high street competitors have failed, and the role played by community. Here’s what to expect: ✅ Origin Story: How Sephora and its Beauty Insider community got started. ✅ Omnichannel Alignment: How community is used as part of its Any Time, Anywhere on Any Device strategy. ✅ Key Growth Programs: What made its community site the go-to destination for beauty enthusiasts and how this delivers business growth. ✅ Return on Community: The value created for members and it derives from its community efforts. Read the article and check out the sources at: https://community.inc/deep-dives/community-growth-sephora This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

23 min
11/23/2023

Community Contribution at: GitLab

GitLab is a company built around community principles from its first commit. A champion of openness and transparency, it has become a leader in the DevSecOps space with an estimated 30M users. Thanks to its open-source community, more than 3,000 people have contributed code to GitLab. Community contribution is a core growth driver, forming part of its Dual Flywheel growth model. This deep dive takes a look at the programs that enable this flywheel and how it delivers business results. Here’s what to expect: ✅ Origin Story: How GitLab and its community got started. ✅ Dual Flywheel: How community enables product development and adoption. ✅ Key Programs: The programs that keep the flywheel going and get results. ✅ Return on Community: Value GitLab creates for members and its business. Read the article and check out the sources at: https://community.inc/deep-dives/contribution-gitlab This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.community.inc

28 min

9 Episodes

Creator

Gareth Wilson
Years Active

2023 - 2024
Episodes

9
Rating

Clean
Show Website

Community Inc.

Community Inc.

Episodes

Million Dollar Community: Sam Parr's Hampton

Kickstarting Community at: Gong

Community Reporting at: Asana

Kickstarting Community at: Substack

Community Growth at: LEGO

Community Growth at: dbt Labs

Community Growth at: Figma

Community Growth at: Sephora

Community Contribution at: GitLab

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