Curious Katie O

Katie Ostreko

Are you curious about things? Maybe on topic or lots of topics? Ideas that are big or things that are small? This podcast takes you into the mind of Katie O as she explores different things she's curious about. People, places, things. Ideas or facts. Odd or normal. Tune in if you're curious too.

  1. Unreasonable Hospitality by Will Guidara

    10/05/2024

    Unreasonable Hospitality by Will Guidara

    Summary for Season 2, Episode 7: Unreasonable Hospitality | Curious Katie O Podcast In this episode of the Curious Katie O podcast, we explore Will Guidara's insightful book, Unreasonable Hospitality. The book, a blend of leadership lessons and powerful customer service insights, challenges us to transform ordinary moments into extraordinary experiences. Here are the five key themes discussed: 1. The Power of Going Above and Beyond: Guidara’s concept of "unreasonable hospitality" is about exceeding expectations to create unforgettable moments. From transforming casual remarks into remarkable gestures, like serving a gourmet hot dog to a guest craving one, this theme urges us to think creatively and make every interaction special. 2. The Importance of Team Culture: Building a culture where every team member feels empowered is essential for success. Guidara emphasizes the value of creating a supportive environment that inspires everyone to contribute their best, making work a place of connection and shared purpose. 3. The Art of Listening: True hospitality comes from deeply listening to guests. Guidara's stories reveal how attentiveness can turn fleeting comments into meaningful experiences, as seen when his team recreated a couple's honeymoon dessert, creating a moment they'll never forget. 4. Creating Lasting Impressions: Guidara's goal was to leave guests with memories that lasted long after their visit. This theme reminds us of the power of small gestures, like slipping a surprise gift into a departing guest's taxi, to make an impact that resonates long-term. 5. The Vision Behind Unreasonable Hospitality: Will Guidara shares how his passion for making people feel special, rooted in his upbringing in the hotel industry, shaped his career. The book advocates for applying hospitality principles beyond the restaurant world, encouraging everyone to bring more warmth and generosity to daily interactions. Join host Katie Ostreko as she breaks down these lessons, offering real-world applications and insightful reflections. If you’re looking to elevate your customer service or just want to brighten someone’s day, this episode is a must-listen! For more engaging discussions on books that inspire and challenge, don't forget to subscribe to the Curious Katie O podcast. Stay curious!

    18 min
  2. The Anxious Generation

    09/21/2024

    The Anxious Generation

    Understanding the Impact of Technology and Society on Young Minds: The Anxious Generation by Jonathan Haidt In this powerful episode of the Curious Katie O Podcast, host Katie O takes a deep dive into Jonathan Haidt's groundbreaking book, The Anxious Generation. With insights drawn from research, personal anecdotes, and a memorable meeting with the author himself, Katie O explores the key reasons behind the rising anxiety levels in young people—and what we can do to help. Here are the five major takeaways from the episode: The Role of Social Media in Rising Anxiety: Discover how social media, starting around 2012, has become a "social comparison engine," fueling anxiety and insecurity in teens. Katie shares tips for setting healthy boundaries with tech.The Decline of Free Play: Haidt reveals the crucial role that free, unstructured play once had in building resilience and independence in kids. Katie reflects on her own childhood and highlights how the loss of this freedom contributes to anxiety today.The Impact of Safetyism: Explore Haidt's argument that overprotecting children may actually make them more fragile. Katie challenges listeners to find the right balance between keeping kids safe and allowing them to grow from life’s challenges.The Pressure to Achieve: Haidt discusses the intense academic, social, and extracurricular pressure on young people today. Katie talks about how shifting focus from external achievements to internal growth can create a healthier mindset for the next generation.Building a Culture of Connection and Support: Haidt emphasizes the power of real, supportive relationships in combating anxiety. Katie shares personal stories about the importance of fostering genuine connections in an increasingly disconnected world.In this engaging episode, Katie O combines data-driven insights with practical steps to help parents, educators, and anyone concerned about the next generation’s mental health make positive changes.

    23 min

About

Are you curious about things? Maybe on topic or lots of topics? Ideas that are big or things that are small? This podcast takes you into the mind of Katie O as she explores different things she's curious about. People, places, things. Ideas or facts. Odd or normal. Tune in if you're curious too.