The Ops Experts Club Podcast

The Collab Team
  • 5.0 (10)
  • MANAGEMENT
  • UPDATED WEEKLY

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been under the hood and in the trenches will all sorts of businesses and learned a lot of lessons and gained a lot of insights into what works in entrepreneurship and today. These conversations will let you in on the operations secrets, details and just fun stories of some majorly successful companies operating today. Come meet the people behind the people with The Ops Experts Club Podcast! P.S. Curious of how some of the biggest names have scaled their business to the next level? Check out some of our BEST content on this topic by going here...plus it's FREE! :) https://www.foundationsthatscale.com/level-up FOLLOW US ON SOCIAL: Facebook: https://www.facebook.com/opsexpertsclub Instagram: https://www.instagram.com/ops.experts.club

  1. 2D AGO

    100. What's Choking Your Revenue Growth?

    SUMMARY: In this episode, Aaron and Terryn break down why many businesses struggle to increase top-line revenue, even when demand, ideas, and opportunities are present. They explain that growth is often restricted by internal bottlenecks, not marketing or lead flow. When the wrong people are doing the wrong tasks, or leaders stay stuck in roles they've outgrown, the business becomes constricted. Instead of chasing more leads, the real solution is to evaluate how time is being spent across the team and make intentional shifts. They introduce the "Delegate and Elevate" framework, a simple exercise that helps leaders identify which tasks they should keep, delegate, or eliminate. By moving people into roles where they're both effective and energized, documenting processes, and resisting the urge to chase too many ideas at once, businesses can free up capacity and scale more sustainably. The conversation emphasizes that meaningful growth usually requires better role alignment, clearer priorities, and strategic team expansion, not just more hustle.   Minute by Minute:  00:00 Introduction and Setting the Stage 05:56 Utilizing the Delegate and Elevate Tool 14:00 Strategies for Revenue Growth

    16 min

  2. FEB 5

    99. From the Ops Experts Archives: Growing People Beyond Hiring

    SUMMARY: This episode is a replay from a previous season of Ops Experts, but the conversation remains just as relevant today. Aaron Hovivian, Terryn Turner, and Savannah Newton dive into what it really means to invest in people beyond hiring—focusing on onboarding, culture, and long-term team development. Rather than treating recruitment as a finish line, the discussion emphasizes building systems and environments that help people grow once they're inside the organization. The team explores practical ways leaders can develop their people, including intentional onboarding, clearly communicating company culture, using tools like EOS and the Vision Traction Organizer, and creating shared learning experiences through book clubs, mentoring, and team huddles. The core takeaway: strong operations aren't just about processes—they're built by developing people in a way that's clear, repeatable, and aligned with where the company is going. Minute by Minute:  00:00 Introduction and Setting the Stage 02:34 Investing in People: Onboarding and Development 08:34 Communicating Company Culture and Vision 12:17 Mentoring and Developing Future Leaders 17:27 Creating a Learning Culture through Book Clubs and Huddles

    22 min

  3. JAN 29

    98. Tracking Numbers That Actually Move the Business Forward

    SUMMARY:  In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and align with company goals rather than existing just for the sake of tracking. Aaron and Terryn share real-world examples across marketing, sales, customer support, and operations, showing how role-specific metrics create clarity, accountability, and faster problem-solving. From email performance and lead quality to sales close rates and support ticket turnaround, this episode gives operators a practical framework for using scorecards to see what's really happening in the business—and to fix issues before they become costly problems.   Minute by Minute: 00:00 Introduction to Ops Experts Club 01:20 The Importance of Scorecards in Business 04:51 Tailoring Metrics to Individual Roles 09:39 Creating a Wish List of Metrics 12:15 Understanding the Story Behind the Numbers 16:51 Role-Specific Metrics for Marketing and Sales 20:21 Conclusion and Key Takeaways

    21 min

  4. JAN 22

    97. When Every Idea Can't Be a Yes

    SUMMARY: In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority. The conversation introduces practical decision filters—like quarterly rocks, capacity limits, and tradeoff-based planning—to help teams make smarter decisions under pressure. It's a clear, tactical guide for visionaries and operators who want to move fast without breaking their teams or their execution.   Minute by Minute:  00:00 Introduction to the Ops Experts Club 01:03 Navigating the Visionary's Demands 02:56 Understanding the Visionary's Perspective 06:14 Prioritization and Decision-Making 09:08 The Importance of Rocks in Project Management 11:53 Scaling Custom Projects and Managing Chaos 15:06 Creating a Decision Matrix for Success

    17 min

  5. JAN 15

    96. The 5 Core Systems Every Operations Leader Must Own

    SUMMARY: In this episode of Ops Experts, Aaron Hovivian and Terryn Turner break down the anatomy of a smooth-running business by outlining five core systems that operations leaders must own to support scale. They focus on how operators can cut through noise, support high-vision entrepreneurs, and move from reactive triage to proactive structure. The conversation centers on creating clarity, protecting focus, and building foundations that allow visionaries to move fast without breaking the business. The five systems covered include metrics and visibility, task and project management, internal communications, hiring and onboarding, and fulfillment. Aaron and Terryn explain how clear dashboards, disciplined project tools, defined communication lanes, repeatable hiring processes, and tight fulfillment systems reduce friction across teams and improve customer experience. The episode provides a practical framework for operators who want to regain control, create leverage, and build businesses that scale without chaos.   Minute by Minute:  00:00 Introduction and Daily Routines 02:02 The Anatomy of a Smooth Running Business 05:06 Metrics and Visibility 09:46 Task and Project Management 13:24 Internal Communications 17:13 Hiring and Onboarding 21:06 Fulfillment and Customer Experience

    22 min

  6. JAN 8

    95. Building Scalable Operations in High-Growth Businesses

    SUMMARY: In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner discuss the critical difference between being a task taker and truly owning operations. Using real-world examples from high-growth launches, they explain how operators support visionary leaders by creating structure, managing teams, and thinking through the downstream impact of decisions—especially during fast-paced seasons like January. The conversation focuses on delegation, automation, and root-cause thinking, emphasizing that strong operators protect systems, speed, and margin. Rather than reacting to tasks, operators are challenged to lead with clarity, push back when needed, and act as the stabilizing force that allows visionary ideas to scale without chaos.   Minute by Minute: 00:00 Navigating the Post-Holiday Vortex 03:05 The Role of Operators in Visionary Businesses 06:14 Transitioning from Task Taker to Operations Owner 08:54 The Importance of Delegation and Automation 11:51 Managing Systems and Decision-Making 14:54 Identifying Pain Points and Root Causes 18:07 The Value of Strategic Pushback 20:59 Building Effective Communication and Research Skills

    23 min

  7. 12/25/2025

    94. Hire Fast or Hire Slow? How to Know the Difference

    SUMMARY: In this episode, Aaron Hovivian and Terryn Turner unpack a critical hiring mistake many growing businesses make: treating every hire the same. They explain why some roles require speed while others demand patience. When teams are drowning, burning out, or relying on excessive overtime, especially in lower-cost or entry-level roles, waiting for the "perfect" hire creates more damage than moving quickly. In these situations, hiring fast relieves pressure, protects top performers, and restores operational stability. The conversation contrasts this with high-impact leadership roles, where hiring slowly is essential. Senior positions carry cultural, financial, and strategic weight, and rushing them can destabilize an organization. Using real client examples, they emphasize pacing hires based on urgency, role impact, and business stage. The episode reinforces a practical ops principle: scale by protecting your people, hiring with intention, and matching hiring speed to the level of risk each role carries.   Minute by Minute: 00:00 Introduction and Weather Talk 02:09 Hiring Strategies: Fast vs. Slow 09:08 The Importance of Timing in Hiring 14:55 Avoiding Burnout and Managing Team Capacity 21:02 Optimizing Roles and Responsibilities

    23 min

  8. 12/18/2025

    93. Under the Hood: What Your Books Reveal Before December Ends

    SUMMARY: In this episode, the Ops Experts Club sits down with Tabby Kler, a key leader inside the Collab team's finance division. She shares what she's learned from working under the hood of dozens of businesses across digital, retail, and distribution, and how that broad exposure shapes smarter financial decision-making. The conversation dives into the link between finance and operations, why most business owners overlook critical financial shifts as they scale, and how cross-industry insights can tighten systems and improve profitability. As the team heads into end-of-year season, Tabby breaks down the essential steps owners should take now—not in March—to stay clean, compliant, and strategic. From reconciled books, proper categorization, and tax-ready reporting to using year-end data as a planning tool instead of a fire drill, this episode gives a straightforward roadmap for closing the year strong. The crew also discusses the danger of relying on "bank-balance decision-making," the real drivers behind profit, and what owners should consider before December if they want to reduce tax burden or reinvest intelligently.     Minute by Minute:  00:00 Introduction to Ops Experts Club and Guest Introduction 02:00 Tabby Kler's Growth in Finance 05:24 Unique Perspectives in Finance Across Industries 10:38 End of Year Financial Strategies 12:12 Preparing for End of Year Tie Off 16:09 Common End of Year Financial Pitfalls 19:04 Understanding Profitability vs. Revenue 24:06 Investing Back into the Business 28:00 Conclusion and Next Steps

    29 min
See All (102)

5
out of 5
10 Ratings

About

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been under the hood and in the trenches will all sorts of businesses and learned a lot of lessons and gained a lot of insights into what works in entrepreneurship and today. These conversations will let you in on the operations secrets, details and just fun stories of some majorly successful companies operating today. Come meet the people behind the people with The Ops Experts Club Podcast! P.S. Curious of how some of the biggest names have scaled their business to the next level? Check out some of our BEST content on this topic by going here...plus it's FREE! :) https://www.foundationsthatscale.com/level-up FOLLOW US ON SOCIAL: Facebook: https://www.facebook.com/opsexpertsclub Instagram: https://www.instagram.com/ops.experts.club

Information