The Ops Experts Club Podcast

The Collab Team
  • 5.0 (10)
  • MANAGEMENT
  • UPDATED WEEKLY

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been under the hood and in the trenches will all sorts of businesses and learned a lot of lessons and gained a lot of insights into what works in entrepreneurship and today. These conversations will let you in on the operations secrets, details and just fun stories of some majorly successful companies operating today. Come meet the people behind the people with The Ops Experts Club Podcast! P.S. Curious of how some of the biggest names have scaled their business to the next level? Check out some of our BEST content on this topic by going here...plus it's FREE! :) https://www.foundationsthatscale.com/level-up FOLLOW US ON SOCIAL: Facebook: https://www.facebook.com/opsexpertsclub Instagram: https://www.instagram.com/ops.experts.club

  1. 1D AGO

    103. Operational Excellence: How SOPs Protect and Scale Your Business

    SUMMARY: In this episode, Aaron and Terryn Turner unpack why Standard Operating Procedures (SOPs) matter, even though they're not the most exciting part of running a business. They explain how SOPs protect teams from knowledge gaps when someone is unavailable, reduce chaos during handoffs, and increase a company's long-term value—especially when preparing for growth or a potential sale. The hosts emphasize that well-documented processes make work repeatable, reduce risk, and allow others to step in with confidence. They also walk through what makes a strong SOP: a clear goal, required tools and access, step-by-step instructions, and short walkthrough videos paired with checklists. The conversation covers practical ways to store and use SOPs (like tying them into task management tools), auditing them annually so they don't go stale, and building an ongoing "playbook" by having teams document a few critical processes each quarter. The takeaway: start small, be consistent, and treat SOPs as compounding operational leverage for your business.   Minute By Minute:  00:00 Introduction to SOPs and Their Importance 02:49 Creating Effective SOPs 05:26 Utilizing SOPs in Daily Operations 07:55 Maintaining and Auditing SOPs 10:50 Building a Playbook for Your Business

    19 min

  2. FEB 26

    102. How Visionaries Build Offers That Don't Burn Out

    SUMMARY: In this episode of Ops Experts Club, Aaron and Terryn break down what separates "flash-in-the-pan" visionaries from leaders who build long-term, sustainable success. They unpack how trends can fuel short-term growth, but lasting impact comes from choosing a large enough target market, designing a clear customer ascension path, and avoiding one-and-done offers. Using Dr. Dharius Daniels as a case study, they highlight how strong audience alignment, thoughtful offer progression, and public recognition of customers who level up can drive both loyalty and conversions without aggressive selling. The conversation also covers the importance of limiting chaos through strategic (not constant) pivots, using customer feedback to refine offers, and building confidence in one's position in the marketplace. Aaron and Terryn emphasize that sustainable visionaries don't chase every trend or partnership—they form intentional alliances that expand reach while staying aligned with their brand and audience. The core takeaway: long-term growth comes from clarity of niche, disciplined iteration, customer-led improvements, and partnerships that compound value over time. Minute by Minute:  00:00 Grand Opening in Belize 01:16 Visionaries: Flash in the Pan vs. Sustainable Success 05:28 The Role of Chaos in Business 07:35 Case Study: Dr. Dharius Daniels 12:30 Confidence and Value in the Marketplace 14:12 Strategic Alliances for Growth

    19 min

  3. FEB 19

    101. How to Keep Ops from Getting Stale (and Recruit Better Teams)

    SUMMARY: In this episode, Aaron and Terryn unpack why operations only feels "boring" when teams get stuck in loops or over-systemize without fresh challenges. They share how staying engaged in ops requires intentionally creating space for new problems to solve—delegating repeatable work, developing people underneath you, and continuously taking on new projects that re-engage your brain. The conversation emphasizes leadership responsibility: keep your team energized by aligning roles with what excites them while still accepting that some grind is part of building strong operators. They then deep-dive into recruiting—especially overseas hiring and VAs—breaking down a practical, human-first hiring process: real screening (not just keyword filters), staged interviews, trials, and personality fit. Aaron and Terryn outline where VAs work best (task-based ops, customer support, data work, marketing ops) and where they don't (high-risk or ultra-niche expert roles like ad buying or financial control). The episode closes with a framework for smart global hiring: match role complexity to talent level, design clear SOPs, be intentional about time zones and customer-facing communication, and structure your org so overseas support amplifies—not replaces—high-touch leadership roles.   Minute by Minute: 00:00 The Excitement of Operations 06:11 Engagement and Delegation in Leadership 11:36 Effective Recruiting Strategies 17:30 Navigating Virtual Assistance 23:05 Final Thoughts and Reflections

    24 min

  4. FEB 12

    100. What's Choking Your Revenue Growth?

    SUMMARY: In this episode, Aaron and Terryn break down why many businesses struggle to increase top-line revenue, even when demand, ideas, and opportunities are present. They explain that growth is often restricted by internal bottlenecks, not marketing or lead flow. When the wrong people are doing the wrong tasks, or leaders stay stuck in roles they've outgrown, the business becomes constricted. Instead of chasing more leads, the real solution is to evaluate how time is being spent across the team and make intentional shifts. They introduce the "Delegate and Elevate" framework, a simple exercise that helps leaders identify which tasks they should keep, delegate, or eliminate. By moving people into roles where they're both effective and energized, documenting processes, and resisting the urge to chase too many ideas at once, businesses can free up capacity and scale more sustainably. The conversation emphasizes that meaningful growth usually requires better role alignment, clearer priorities, and strategic team expansion, not just more hustle.   Minute by Minute:  00:00 Introduction and Setting the Stage 05:56 Utilizing the Delegate and Elevate Tool 14:00 Strategies for Revenue Growth

    16 min

  5. FEB 5

    99. From the Ops Experts Archives: Growing People Beyond Hiring

    SUMMARY: This episode is a replay from a previous season of Ops Experts, but the conversation remains just as relevant today. Aaron Hovivian, Terryn Turner, and Savannah Newton dive into what it really means to invest in people beyond hiring—focusing on onboarding, culture, and long-term team development. Rather than treating recruitment as a finish line, the discussion emphasizes building systems and environments that help people grow once they're inside the organization. The team explores practical ways leaders can develop their people, including intentional onboarding, clearly communicating company culture, using tools like EOS and the Vision Traction Organizer, and creating shared learning experiences through book clubs, mentoring, and team huddles. The core takeaway: strong operations aren't just about processes—they're built by developing people in a way that's clear, repeatable, and aligned with where the company is going. Minute by Minute:  00:00 Introduction and Setting the Stage 02:34 Investing in People: Onboarding and Development 08:34 Communicating Company Culture and Vision 12:17 Mentoring and Developing Future Leaders 17:27 Creating a Learning Culture through Book Clubs and Huddles

    22 min

  6. JAN 29

    98. Tracking Numbers That Actually Move the Business Forward

    SUMMARY:  In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and align with company goals rather than existing just for the sake of tracking. Aaron and Terryn share real-world examples across marketing, sales, customer support, and operations, showing how role-specific metrics create clarity, accountability, and faster problem-solving. From email performance and lead quality to sales close rates and support ticket turnaround, this episode gives operators a practical framework for using scorecards to see what's really happening in the business—and to fix issues before they become costly problems.   Minute by Minute: 00:00 Introduction to Ops Experts Club 01:20 The Importance of Scorecards in Business 04:51 Tailoring Metrics to Individual Roles 09:39 Creating a Wish List of Metrics 12:15 Understanding the Story Behind the Numbers 16:51 Role-Specific Metrics for Marketing and Sales 20:21 Conclusion and Key Takeaways

    21 min

  7. JAN 22

    97. When Every Idea Can't Be a Yes

    SUMMARY: In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority. The conversation introduces practical decision filters—like quarterly rocks, capacity limits, and tradeoff-based planning—to help teams make smarter decisions under pressure. It's a clear, tactical guide for visionaries and operators who want to move fast without breaking their teams or their execution.   Minute by Minute:  00:00 Introduction to the Ops Experts Club 01:03 Navigating the Visionary's Demands 02:56 Understanding the Visionary's Perspective 06:14 Prioritization and Decision-Making 09:08 The Importance of Rocks in Project Management 11:53 Scaling Custom Projects and Managing Chaos 15:06 Creating a Decision Matrix for Success

    17 min

  8. JAN 15

    96. The 5 Core Systems Every Operations Leader Must Own

    SUMMARY: In this episode of Ops Experts, Aaron Hovivian and Terryn Turner break down the anatomy of a smooth-running business by outlining five core systems that operations leaders must own to support scale. They focus on how operators can cut through noise, support high-vision entrepreneurs, and move from reactive triage to proactive structure. The conversation centers on creating clarity, protecting focus, and building foundations that allow visionaries to move fast without breaking the business. The five systems covered include metrics and visibility, task and project management, internal communications, hiring and onboarding, and fulfillment. Aaron and Terryn explain how clear dashboards, disciplined project tools, defined communication lanes, repeatable hiring processes, and tight fulfillment systems reduce friction across teams and improve customer experience. The episode provides a practical framework for operators who want to regain control, create leverage, and build businesses that scale without chaos.   Minute by Minute:  00:00 Introduction and Daily Routines 02:02 The Anatomy of a Smooth Running Business 05:06 Metrics and Visibility 09:46 Task and Project Management 13:24 Internal Communications 17:13 Hiring and Onboarding 21:06 Fulfillment and Customer Experience

    22 min
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5
out of 5
10 Ratings

About

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been under the hood and in the trenches will all sorts of businesses and learned a lot of lessons and gained a lot of insights into what works in entrepreneurship and today. These conversations will let you in on the operations secrets, details and just fun stories of some majorly successful companies operating today. Come meet the people behind the people with The Ops Experts Club Podcast! P.S. Curious of how some of the biggest names have scaled their business to the next level? Check out some of our BEST content on this topic by going here...plus it's FREE! :) https://www.foundationsthatscale.com/level-up FOLLOW US ON SOCIAL: Facebook: https://www.facebook.com/opsexpertsclub Instagram: https://www.instagram.com/ops.experts.club

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