Send us Fan Mail He built Perth's largest trade business in 3 years with no experience. Here's the sales process he used. Dave Edwards has spent 40 years dissecting the moment a customer decides. He’s sold for global companies, led sales teams, built six businesses of his own, and learned more from his one failure than from any of the wins. Ask him what he’s taken from it all, and he’ll tell you that it all comes back to a single belief: it's never the product, it's the experience around it. I first met Dave over Zoom a few years ago, and after a coffee earlier this year I knew I had to get him on the show. This is a man who gave up the good life in the UK to move his family across the world and start again. He wanted to prove that his system for success works in any industry, and he decided to do it by going all in on the move everyone thought was crazy: starting a trade business at the age of 49, with soft hands and no experience. Three years later he sold it as the largest in Perth, with 147 five-star reviews. In this conversation, we get into why more leads won't fix a sales problem, the "messy middle" most business owners ignore, the tiny touch points that win or lose the sale, how to make customers feel safe instead of stupid, and why taking full responsibility for failure is one of the best gifts you can give yourself. We also go well off script, into ice baths, wing walking, men's mental health, and the power of gratitude. His business is called Touchpoint Sales Consulting, and the name is the whole philosophy: every small interaction either wins the customer or loses them. This episode shows you how to get them right. In this episode: 6:01 Falling into sales and discovering a gift 8:38 Why human connection matters more in the age of AI 13:37 Can you fix a sales problem with a marketing solution? 14:47 The one tiny tweak that flooded a client with enquiries 19:51 How to become a business that's easy to say yes to 25:03 Getting Google reviews while the customer's buzzing 36:31 Starting a trade business at 49 to prove the system works 40:33 Never make a customer feel stupid 49:07 Men's mental health and the art of getting uncomfortable 59:30 Six businesses, one failure, and taking responsibility About Dave: Dave is the founder of Touchpoint Sales Consulting, where he helps small business owners fix the sales process problems they often mistake for marketing problems. Using his "From Prospects to Profits" framework, he builds customer journeys rooted in trust, clarity, and ease. His philosophy is simple: be memorable, and make every customer interaction a positive touch point. With 40 years in sales, Dave has led teams for global companies and built six businesses of his own - most notably building and selling one of Perth's largest trade businesses in three years, just to prove his systems work in any industry. Outside of work, he's all about family, the ocean, exercise, music, and travel, and is a passionate advocate for self-care in men, vulnerability, and gratitude. Connect with Dave: Website Instagram LinkedIn With thanks: This episode is proudly sponsored by Cuppa Cartel. To celebrate, our listeners and the Cuppa Familia can enjoy a special rate on all coffee beans using code TRBLC at checkout. Discover your brand's potential with a free Brand Discovery session at designstudioperth.com.au/brand-discovery About Tracy: Tracy Fryer is the Director of Design Studio Perth, a branding and marketing agency dedicated to helping clients grow with confidence through brand strategy, identity, websites and marketing. As the host of The Real Biz Life Chronicles, Tracy brings raw, insightful conversations that push entrepreneurs to embrace bold growth, develop strategic branding, and lead with unapologetic confidence. Her approach is refreshingly real, blending deep expertise with a passion for authenticity, creative excellence, and business success. Connect with Tracy Fryer: Website | LinkedIn | Instagram | TikTok | Design Studio Perth Follow The Real Biz Life Chronicles: Website | LinkedIn | Instagram | Facebook | Spotify | YouTube Email us at info@therealbizlifchronicles.com