Our Parking Industry®

TPN - The Parking Network

In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!

  1. 2d ago

    Inside The Lane featuring Automotus

    Episode Overview In this episode of Inside The Lane, Leigh Thomas sits down with Jordan Justus, Co-Founder and CEO of Automotus, to discuss how curb management is changing as cities, airports, delivery services, rideshare companies, and autonomous vehicles compete for limited curb space. Jordan explains how Automotus uses cameras, computer vision, and automated curb management tools to help cities and airports better understand activity at the curb, reduce traffic, improve access, and enforce policies more effectively. From airport congestion to commercial loading zones and bus terminals, the conversation shows how curb management is becoming a critical part of the transportation experience. Why This Matters The curb is no longer used primarily for traditional parking. Delivery drivers, rideshare vehicles, commercial fleets, buses, autonomous vehicles, and private drivers are all competing for the same space. Cities and airports need better tools to understand that demand and create policies that improve safety, traffic flow, and access. What You’ll Learn How Automotus uses computer vision to manage curb activity Why changing transportation habits are creating new curb challenges How automated curb management can reduce congestion at airports Why successful curb programs require both technology and strong policy Key Takeaways The curb has become one of transportation’s most contested spaces Technology can help cities understand and manage short-term commercial activity Better curb management can improve traffic flow and customer experience Effective programs must adapt to local policies, users, and stakeholders Episode Breakdown 00:33 Introducing Jordan Justus and Automotus 01:30 How Automotus began 02:45 Why curb demand has changed 03:20 Automating curb payment and enforcement 04:25 Solving airport congestion 06:45 Adapting technology to customer needs 07:30 Philadelphia’s smart loading zone program 09:00 CurbPass and intercity bus management 09:55 Building a smart curb program in Miami 11:00 Who can benefit from Automotus About the Guest Jordan Justus Co-Founder and CEO of Automotus. Jordan and his team work with cities and airports to improve curb management through computer vision, automated payment and enforcement, and policy-driven technology designed to reduce congestion and improve access. About the Host Leigh Thomas Project Manager at TPN Consulting with a background in mathematics, data analysis, and operational performance. She co-hosts Our Parking Industry Podcast and conversations focused on improving the parking industry through better information and resources. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  2. Sep 17

    Who Are We Really Serving in the Parking Industry?

    Episode Overview In Episode 23, Krista Olien, Leigh Thomas, and Clyde Wilson reflect on their conversation with Keith Jones, Executive Chairman and Owner of ACE Parking, and what his perspective reveals about the direction of the parking industry. The team discusses hidden fees, transaction-based business models, customer service, operational accountability, and the challenges traditional parking operators face as new technology companies enter the market. They also explore why transparency matters during the RFP process, why asset owners need to understand where parking revenue goes, and why the fundamentals of parking remain essential as technology evolves. Why This Matters Parking is changing quickly, but the industry's core responsibilities have not. Asset owners still need strong operations, customers still expect good service, and every transaction should be accounted for. This episode asks whether new business models improve operations or simply create new fees. What You'll Learn Why transaction fees deserve greater scrutinyHow new business models affect customer service and asset performanceWhy transparency matters during operator selectionHow mentorship and operational knowledge protect the industry's futureKey Takeaways Know where every parking dollar is goingLow fees do not always mean greater value for the asset ownerTechnology should support parking, not replace its purposeStrong operators stay focused on customers, transactions, and performanceEpisode Breakdown 00:26 Reflecting on Keith Jones and ACE Parking 02:45 Parking as an economic bellwether 04:35 Customer service, management, and hidden fees 06:30 Are transaction-based companies still in the parking business? 08:35 Protecting the fundamentals of parking 11:25 What transaction fees really mean for owners 13:25 Rate sensitivity and lost customers 15:15 Customer service in the return-to-office era 16:25 Transparency and ownership of parking revenue 18:05 What asset owners should ask during an RFP 20:15 Mentorship and preserving industry knowledge 22:00 Preparing for EVs, autonomy, and future change 23:40 Is your company improving the parking industry? About the Hosts Krista Olien President of TPN Consulting and host of the podcast. Leigh Thomas Project Manager at TPN Consulting with a background in mathematics, data analysis, and operational performance. Clyde Wilson Founder of TPN Consulting with more than four decades of experience in parking operations and financial performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights and podcast updates.

  3. Sep 10

    Know Your Numbers: Keith Jones on Better Parking Leadership

    Episode Overview In Episode 22, Krista Olien and Leigh Thomas welcome Keith Jones, Executive Chairman and Owner of ACE Parking, for a conversation about leadership, transparency, customer service, and the future of parking. Keith shares how growing up in a third-generation family business shaped his leadership style and why parking can serve as an indicator of economic activity. The discussion explores accountability, operational data, customer ownership, technology, and the importance of authentic partnerships. Keith also shares how ACE uses its Deep Blue dashboard to improve visibility and decision-making while keeping people at the center of the operation. Why This Matters Technology is changing parking, but innovation alone does not guarantee better outcomes. This episode explores why operators must know their numbers, remain transparent with owners, invest in strong managers, and use technology to support customer service rather than replace it. What You'll Learn Why parking can reflect broader economic activityHow transparency strengthens owner-operator relationshipsWhy technology should support people, not replace themHow better data helps managers make stronger decisionsKey Takeaways Know your numbers before making operational decisionsCustomer experience should remain a priorityTransparency builds trust with asset ownersInnovation works best when paired with accountabilityEpisode Breakdown 00:27 Keith's family history in parking 02:10 Parking as an economic indicator 05:30 Knowing your numbers 07:40 Looking beyond revenue 12:20 Transparency and hidden technology costs 16:40 Deep Blue and operational dashboards 21:10 Accountability through real-time data 24:00 Why managers and mentors still matter 28:20 Customer service as a competitive advantage 31:00 Predictions that missed the mark 34:40 Today, Tomorrow, and Tomorrowland 39:00 Authentic innovation and parking's future About the Guest Keith Jones Executive Chairman and Owner of ACE Parking. Keith represents the third generation of family leadership at ACE and focuses on operational excellence, customer service, technology, transparency, and long-term asset owner partnerships. About the Hosts Krista Olien President of TPN Consulting and host of the podcast. Leigh Thomas Project Manager at TPN Consulting with a background in mathematics, data analysis, and operational performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  4. Aug 27

    Inside The Lane featuring ZEVTRON

    Episode Overview In this episode of Inside The Lane, Krista Olien sits down with Bob Andrews, CEO of Zevtron, to discuss how EV charging can become a seamless part of the parking experience instead of a separate technology that creates new operational challenges. Bob explains how Zevtron approaches EV charging from a parking-first perspective by integrating with parking operators, PARCS platforms, and facility workflows. Rather than treating charging as a standalone service, Zevtron helps owners, operators, and customers enjoy a single, streamlined parking and charging experience. From dynamic energy management to campus credentials and airport charging strategies, this conversation explores how EV charging can improve customer service while creating long-term value for parking assets. Why This Matters Electric vehicle adoption continues to grow, but many charging deployments create operational complexity instead of improving the customer experience. This episode highlights how parking operators can integrate EV charging into existing operations, simplify payment, improve asset performance, and prepare facilities for the future. What You'll Learn Why EV charging should be built around parking operations How integrated payment improves the customer experience The value of dynamic energy management for airports and campuses Why parking operators play a critical role in successful EV deployments Key Takeaways EV charging should enhance, not complicate, parking operations. Integration with parking systems creates a smoother customer experience. Different parking environments require different charging strategies. Future-ready parking assets begin with flexible, scalable technology. Episode Breakdown 00:00 Introducing Zevtron 01:00 A parking-first approach to EV charging 05:45 Choosing the right facilities for EV deployment 08:00 Destination charging and the future of parking 09:30 Supporting universities, airports, and mixed-use facilities 14:30 Dynamic charging and energy management 16:50 The customer experience from arrival to departure 20:35 Why parking operators are essential partners 23:25 Zevtron's vision for the future of EV charging About the Guest Bob Andrews is the CEO of Zevtron, an EV charging solutions company focused on integrating charging infrastructure into parking operations. His team works alongside parking operators and technology providers to deliver customer-focused charging experiences, simplify operations, and help facilities prepare for the future of electric transportation. About the Host Krista Olien is President of TPN Consulting and host of Our Parking Industry Podcast, where she explores the people, technology, and ideas shaping the future of parking. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for podcast updates, industry insights, and new episodes.

  5. Aug 20

    Parking Has Plenty of Data. Now What?

    Episode Overview In this roundtable episode, Krista Olien, Leigh Thomas, and Clyde Wilson reflect on their conversation with Graham Haldeman, CEO and General Manager of HUB Parking Technology. The discussion focuses on a recurring challenge across the parking industry: technology is advancing quickly, but the goal should still be simple operations, strong customer service, and useful information. The team explores what happens when disconnected technology creates more complexity, why AI should support judgment rather than replace it, and why having more data does not automatically lead to better decisions. The conversation also turns to parking conventions, vendor selection, and how operators and asset owners can move past sales pitches to find solutions that actually address the challenges in their facilities. Why This Matters Parking technology should make operations easier, not more complicated. As operators gain access to more software, analytics, AI, and integrations, leaders must understand which information actually matters and how technology supports the basic goals of parking: serve customers, collect revenue, and operate efficiently. What You’ll Learn Why simplicity should remain a priority as parking technology grows How AI and data should support operational judgment Why facility-level details matter more than high-level reports alone How to approach conventions and vendors with specific operational needs Key Takeaways More technology does not automatically create a better parking experience Data becomes valuable only when someone understands how to interpret and apply it AI should support people, not replace operational expertise Know your facility’s problems before shopping for solutions Episode Breakdown 00:00 Reflecting on Graham Haldeman’s episode 01:30 Simplicity, collaboration, and customer experience 03:00 Keeping operations at the center of technology 05:20 Data, AI, and the importance of interpretation 09:00 What parking data is actually useful 10:45 Looking beyond top-line revenue and expenses 13:00 Technology versus the fundamentals of parking 18:20 How parking conventions have changed 20:00 Technology vendors entering the industry 26:45 Finding meaningful conversations at industry events 29:00 Knowing your facility before looking for solutions 32:00 Why operational details matter About the Hosts Krista Olien President of TPN Consulting and host of the podcast, leading conversations around strategy, transparency, data, and parking performance. Leigh Thomas Project Manager with a background in mathematics and data analysis, focused on improving operational clarity through better questions and better information. Clyde Wilson Founder of TPN Consulting, bringing more than four decades of experience in parking operations, technology, audits, and financial performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  6. Aug 13

    Beyond Gates and Tickets Featuring Graham Haldeman

    Episode Overview In Episode 19, Krista Olien and Leigh Thomas sit down with Graham Haldeman, CEO and General Manager of HUB Parking Technology North America, to discuss his journey from valet operations to parking technology leadership. Graham shares how experience across hospitality, universities, healthcare, airports, and parking operations shaped his approach to leadership and technology. The conversation explores connected platforms, integrations, AI, clean data, customer choice, and why people must remain at the center of every solution. Graham also shares his vision for an industry that extends beyond gates, tickets, and payments toward a more connected customer and operational experience. Why This Matters Parking technology is advancing quickly, but more tools do not always create a better experience. Disconnected systems, poor data, and overly complicated solutions can create new challenges. This episode explores why technology should simplify operations, improve customer service, and support better decisions. What You’ll Learn How Graham advanced from valet operations to technology leadershipWhy connected systems and vendor collaboration matterWhere AI helps and where human judgment is still essentialHow leadership and customer service influence successful organizationsKey Takeaways Technology should simplify the parking journeyAI is only as useful as the data supporting itOpen integrations preserve customer choiceStrong leadership listens to employees at every levelEpisode Breakdown 00:25 Graham’s parking career 02:10 Mentors and industry relationships 04:35 Technology’s growing role 06:30 Vendor collaboration and integration 09:00 Customer choice and disconnected systems 10:20 AI, machine learning, and clean data 13:50 Turning data into useful information 17:50 Customer service and technology 18:45 HUB’s connected-platform approach 20:05 FAAC and HUB’s global perspective 21:30 Building industry collaboration 25:05 Global parking trends 30:10 Leadership and employee engagement 33:20 Graham’s vision for parking About the Guest Graham Haldeman CEO and General Manager of HUB Parking Technology North America. Graham began his career as a valet and has held roles across parking operations, hospitality, healthcare, universities, airports, and technology. He now leads HUB’s North American organization with a focus on connected technology, customer experience, and collaboration. About the Hosts Krista Olien President of TPN Consulting and host of the podcast. Leigh Thomas Project Manager at TPN Consulting with a background in mathematics, data analysis, and operational performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  7. Jul 30 ·  Bonus

    Donald Shoup Changed Parking. Is It Time to Rethink the Data?

    Episode Overview In this special bonus episode, Krista Olien, Leigh Thomas, and Clyde Wilson examine Donald Shoup's influential book, The High Cost of Free Parking, and its impact on parking policy and planning. The team discusses how Shoup helped bring national attention to parking while questioning whether statistics drawn from localized, decades-old research should still guide today's decisions. They explore how license plate recognition, mobile payments, reservations, rideshare, delivery services, navigation apps, and changing travel behavior have transformed parking since the book's publication. Rather than rejecting Shoup's work, they encourage listeners to use it as a framework for asking better questions and validating ideas with current local data. Why This Matters Parking influences transportation, development, revenue, and customer experience. Applying outdated or localized statistics too broadly can lead to policies that no longer reflect how people travel or park today. This episode encourages parking professionals to question assumptions, study their own markets, and make decisions using current operational data. What You'll Learn Why Shoup's ideas remain influential in parking and urban planningWhich commonly quoted statistics deserve closer examinationHow technology and customer behavior have changed since 2005Why local research should drive parking decisionsKey Takeaways Use Shoup's work as a framework, not unquestioned factLocal parking policy requires local dataTechnology has transformed how customers find, reserve, enter, and pay for parkingEvery operation should understand its own demand and customer behaviorEpisode Breakdown 00:00 Why this conversation matters 02:40 Respecting Shoup's ideas while questioning the data 04:00 How parking has changed since 2005 07:45 Rideshare, delivery, and changing curb demand 10:50 The limits of localized research 14:00 The "circling" statistics 16:30 Parking, housing, and urban planning 22:00 Why European models don't fit every U.S. city 26:25 Curb pricing and municipal challenges 29:55 Revisiting the 30 percent circling claim 33:30 Navigation apps, reservations, and today's parker 36:45 Research, bias, and local decision-making 40:00 Final thoughts About Donald Shoup Donald Shoup was a UCLA professor of urban planning whose 2005 book, The High Cost of Free Parking, reshaped conversations about parking policy. His work inspired generations of planners, public officials, and transportation professionals. Many advocates of his parking philosophies became known as "Shoupistas," a term commonly used for supporters of his approach to parking reform. About the Hosts Krista Olien – President of TPN Consulting. Leigh Thomas – Project Manager specializing in data analysis and operational performance. Clyde Wilson – Founder of TPN Consulting with more than four decades of parking industry experience. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for podcast updates and industry insights.

  8. Jul 23

    Inside The Lane featuring The Tire Tag  

    Episode Overview In this Inside the Lane episode, Krista Olien sits down with Bart Christenson, President of The Tire Tag, to discuss a modern approach to parking enforcement that improves compliance while minimizing frustration for both operators and parkers. Bart explains how Tire Tag’s lightweight, self-release immobilization device helps private parking operators achieve significantly higher citation payment rates than traditional paper tickets. The conversation explores how simplicity, customer experience, and operator efficiency have shaped the product’s growth across more than 40 states. From self-release technology to nationwide partnerships and future municipal integrations, this episode provides a practical look at how enforcement technology is evolving. Why This Matters Parking enforcement should encourage compliance without creating unnecessary conflict. Tire Tag demonstrates how simple technology, clear communication, and streamlined payment processes can improve collections, reduce operational burden, and help parkers resolve violations quickly. What You’ll Learn How Tire Tag’s self-release immobilization system worksWhy physical immobilization increases citation payment ratesHow Tire Tag supports operators, property managers, and asset ownersWhere the technology works best and how it’s expandingKey Takeaways Simple enforcement creates a better experience for operators and parkersCompliance, not punishment, is the goal of effective enforcementAnalog hardware paired with digital payments keeps operations reliablePartnerships and integrations are expanding Tire Tag’s capabilities Episode Breakdown 00:00 Introduction to Tire Tag 00:20 What Tire Tag does and who it serves 01:05 Improving citation compliance through immobilization 02:20 The self-release customer experience 04:00 Where Tire Tag is used today 05:50 Future growth and municipal integration 06:45 Connectivity, analog technology, and customer support 08:45 Applications beyond passenger vehicles 09:40 Deployment recommendations for operators 11:00 Enforcement partnerships and nationwide coverage 12:00 How to connect with Tire Tag About the Host & Guest Krista Olien President of TPN Consulting and host of the podcast, leading conversations about innovation, operations, and the future of parking. Bart Christensen President of Tire Tag, a citation management and vehicle immobilization platform helping parking operators improve compliance through self-release enforcement technology. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow us on LinkedIn and Instagram for industry insights, podcast updates, and more.

About

In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!