Our Parking Industry®

TPN - The Parking Network

In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!

  1. 6d ago

    Beyond Gates and Tickets Featuring Graham Haldeman

    Episode Overview In Episode 19, Krista Olien and Leigh Thomas sit down with Graham Haldeman, CEO and General Manager of HUB Parking Technology North America, to discuss his journey from valet operations to parking technology leadership. Graham shares how experience across hospitality, universities, healthcare, airports, and parking operations shaped his approach to leadership and technology. The conversation explores connected platforms, integrations, AI, clean data, customer choice, and why people must remain at the center of every solution. Graham also shares his vision for an industry that extends beyond gates, tickets, and payments toward a more connected customer and operational experience. Why This Matters Parking technology is advancing quickly, but more tools do not always create a better experience. Disconnected systems, poor data, and overly complicated solutions can create new challenges. This episode explores why technology should simplify operations, improve customer service, and support better decisions. What You’ll Learn How Graham advanced from valet operations to technology leadershipWhy connected systems and vendor collaboration matterWhere AI helps and where human judgment is still essentialHow leadership and customer service influence successful organizationsKey Takeaways Technology should simplify the parking journeyAI is only as useful as the data supporting itOpen integrations preserve customer choiceStrong leadership listens to employees at every levelEpisode Breakdown 00:25 Graham’s parking career 02:10 Mentors and industry relationships 04:35 Technology’s growing role 06:30 Vendor collaboration and integration 09:00 Customer choice and disconnected systems 10:20 AI, machine learning, and clean data 13:50 Turning data into useful information 17:50 Customer service and technology 18:45 HUB’s connected-platform approach 20:05 FAAC and HUB’s global perspective 21:30 Building industry collaboration 25:05 Global parking trends 30:10 Leadership and employee engagement 33:20 Graham’s vision for parking About the Guest Graham Haldeman CEO and General Manager of HUB Parking Technology North America. Graham began his career as a valet and has held roles across parking operations, hospitality, healthcare, universities, airports, and technology. He now leads HUB’s North American organization with a focus on connected technology, customer experience, and collaboration. About the Hosts Krista Olien President of TPN Consulting and host of the podcast. Leigh Thomas Project Manager at TPN Consulting with a background in mathematics, data analysis, and operational performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  2. Jul 30 ·  Bonus

    Donald Shoup Changed Parking. Is It Time to Rethink the Data?

    Episode Overview In this special bonus episode, Krista Olien, Leigh Thomas, and Clyde Wilson examine Donald Shoup's influential book, The High Cost of Free Parking, and its impact on parking policy and planning. The team discusses how Shoup helped bring national attention to parking while questioning whether statistics drawn from localized, decades-old research should still guide today's decisions. They explore how license plate recognition, mobile payments, reservations, rideshare, delivery services, navigation apps, and changing travel behavior have transformed parking since the book's publication. Rather than rejecting Shoup's work, they encourage listeners to use it as a framework for asking better questions and validating ideas with current local data. Why This Matters Parking influences transportation, development, revenue, and customer experience. Applying outdated or localized statistics too broadly can lead to policies that no longer reflect how people travel or park today. This episode encourages parking professionals to question assumptions, study their own markets, and make decisions using current operational data. What You'll Learn Why Shoup's ideas remain influential in parking and urban planningWhich commonly quoted statistics deserve closer examinationHow technology and customer behavior have changed since 2005Why local research should drive parking decisionsKey Takeaways Use Shoup's work as a framework, not unquestioned factLocal parking policy requires local dataTechnology has transformed how customers find, reserve, enter, and pay for parkingEvery operation should understand its own demand and customer behaviorEpisode Breakdown 00:00 Why this conversation matters 02:40 Respecting Shoup's ideas while questioning the data 04:00 How parking has changed since 2005 07:45 Rideshare, delivery, and changing curb demand 10:50 The limits of localized research 14:00 The "circling" statistics 16:30 Parking, housing, and urban planning 22:00 Why European models don't fit every U.S. city 26:25 Curb pricing and municipal challenges 29:55 Revisiting the 30 percent circling claim 33:30 Navigation apps, reservations, and today's parker 36:45 Research, bias, and local decision-making 40:00 Final thoughts About Donald Shoup Donald Shoup was a UCLA professor of urban planning whose 2005 book, The High Cost of Free Parking, reshaped conversations about parking policy. His work inspired generations of planners, public officials, and transportation professionals. Many advocates of his parking philosophies became known as "Shoupistas," a term commonly used for supporters of his approach to parking reform. About the Hosts Krista Olien – President of TPN Consulting. Leigh Thomas – Project Manager specializing in data analysis and operational performance. Clyde Wilson – Founder of TPN Consulting with more than four decades of parking industry experience. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for podcast updates and industry insights.

  3. Jul 23

    Inside The Lane featuring The Tire Tag  

    Episode Overview In this Inside the Lane episode, Krista Olien sits down with Bart Christenson, President of The Tire Tag, to discuss a modern approach to parking enforcement that improves compliance while minimizing frustration for both operators and parkers. Bart explains how Tire Tag’s lightweight, self-release immobilization device helps private parking operators achieve significantly higher citation payment rates than traditional paper tickets. The conversation explores how simplicity, customer experience, and operator efficiency have shaped the product’s growth across more than 40 states. From self-release technology to nationwide partnerships and future municipal integrations, this episode provides a practical look at how enforcement technology is evolving. Why This Matters Parking enforcement should encourage compliance without creating unnecessary conflict. Tire Tag demonstrates how simple technology, clear communication, and streamlined payment processes can improve collections, reduce operational burden, and help parkers resolve violations quickly. What You’ll Learn How Tire Tag’s self-release immobilization system worksWhy physical immobilization increases citation payment ratesHow Tire Tag supports operators, property managers, and asset ownersWhere the technology works best and how it’s expandingKey Takeaways Simple enforcement creates a better experience for operators and parkersCompliance, not punishment, is the goal of effective enforcementAnalog hardware paired with digital payments keeps operations reliablePartnerships and integrations are expanding Tire Tag’s capabilities Episode Breakdown 00:00 Introduction to Tire Tag 00:20 What Tire Tag does and who it serves 01:05 Improving citation compliance through immobilization 02:20 The self-release customer experience 04:00 Where Tire Tag is used today 05:50 Future growth and municipal integration 06:45 Connectivity, analog technology, and customer support 08:45 Applications beyond passenger vehicles 09:40 Deployment recommendations for operators 11:00 Enforcement partnerships and nationwide coverage 12:00 How to connect with Tire Tag About the Host & Guest Krista Olien President of TPN Consulting and host of the podcast, leading conversations about innovation, operations, and the future of parking. Bart Christensen President of Tire Tag, a citation management and vehicle immobilization platform helping parking operators improve compliance through self-release enforcement technology. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow us on LinkedIn and Instagram for industry insights, podcast updates, and more.

  4. Jul 16

    What Parking Leaders Should Demand from Technology Vendors

    Episode Overview In this roundtable episode, Krista Olien, Leigh Thomas, and Clyde Wilson reflect on their conversation with Trent Prior, Manager of Business Services for the Town of Victoria Park in Western Australia. The team discusses how customer choice, vendor integration, communication, and strategic planning helped Vic Park modernize its parking program. They also explore why parking leaders should define their operational needs before beginning the RFP process rather than relying on vendors to shape the solution. From building a clear blueprint to setting high expectations, this episode offers practical guidance for municipalities, universities, property owners, and parking managers selecting new technology. Why This Matters Parking technology should solve operational challenges, improve customer experience, and support long-term goals. Too often, organizations select from available products instead of defining what they truly need. This conversation highlights the value of planning, communication, collaboration, and holding vendors accountable. What You’ll Learn Why every parking project should begin with a blueprintHow customer choice and vendor integration improve operationsWhat questions to ask technology providers during an RFPWhy communication is essential to successful parking leadershipKey Takeaways Build the operational plan before selecting technologyTechnology should adapt to the facility, not the other way aroundStrong vendor collaboration produces better outcomesClear communication earns stakeholder supportEpisode Breakdown 00:00 Introduction and recap 00:40 Customer choice and integration 02:00 Communicating operational needs 07:30 Building a better RFP 11:00 Creating a parking blueprint 15:00 Vendor collaboration and customization 18:00 Communication and leadership 21:00 Lessons from Vic Park 27:00 Presenting to stakeholders 30:00 Closing thoughts About the Hosts Krista Olien President of TPN Consulting and host of the podcast, leading conversations around strategy, transparency, and the future of parking operations. Leigh Thomas Project Manager with a background in mathematics and data analysis, focused on improving operational clarity and performance through data-driven insights. Clyde Wilson Founder of TPN Consulting, bringing over four decades of industry experience and insight into parking operations, contracts, technology, and financial performance. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow us on LinkedIn and Instagram for industry insights, podcast updates, and more.

  5. Jul 9

    Customer Choice and Smarter Parking with Trent Prior

    Episode Overview In this episode, Krista Olien and Leigh Thomas sit down with Trent Prior, Manager of Business Services for the Town of Victoria Park in Western Australia, to discuss innovation, customer choice, and the future of municipal parking. Trent shares how Vic Park transitioned away from cash payments, introduced dual pay by phone platforms, and reduced reliance on parking meters while improving the customer experience. The conversation explores how vendor partnerships, staff buy-in, data, and long-term planning helped modernize the town’s parking program. From payment technology to LPR, occupancy data, and community engagement, this episode offers practical lessons for municipalities looking to improve parking operations. Why This Matters Municipal parking must balance customer service, technology, revenue, and community expectations while making the best use of limited resources. Vic Park demonstrates how data-driven decisions, collaboration, and thoughtful innovation can improve operations while creating a better experience for both staff and parkers. What You’ll Learn Why Vic Park adopted dual pay by phone platformsHow staff and vendor buy-in supported major technology changesHow LPR and occupancy data improve parking managementWhy customer choice remains central to the town’s strategyKey Takeaways Innovation succeeds when staff, vendors, and leadership work togetherData leads to better decisions than assumptions aloneCustomer choice can improve adoption of new technologyEducation-first parking management builds stronger community trustEpisode Breakdown 00:00 Introduction and Trent’s background 02:00 Victoria Park and Albany Highway 05:00 Dual pay by phone strategy 07:45 Vendor integration and customer choice 10:30 Measuring success through data 13:00 Staff buy-in and organizational change 17:00 Building a technology roadmap 21:00 Collaboration across Australian municipalities 24:00 Residential permits and transportation goals 29:00 Community response to payment changes 31:00 Using data to guide enforcement and planning 35:00 Parking strategy and community outcomes 39:00 Closing thoughts About the Hosts & Guest Krista Olien President of TPN Consulting and host of the podcast, leading conversations around strategy, transparency, and the future of parking operations. Leigh Thomas Project Manager with a background in mathematics and data analysis, focused on improving operational clarity and performance through data-driven insights. Trent Prior Manager of Business Services for the Town of Victoria Park in Western Australia, leading initiatives in parking technology, customer choice, and municipal parking innovation. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow TPN on LinkedIn and Instagram for industry insights, podcast updates, and more.

  6. Jun 25

    Inside The Lane Featuring Truck Parking Club

    Episode Overview In this Inside The Lane episode, Leigh Thomas sits down with Evan Shelley, Founder and CEO of Truck Parking Club, to discuss one of transportation’s biggest challenges: the shortage of truck parking in the United States. Evan explains how Truck Parking Club connects drivers, fleet managers, and carriers with property owners who have available parking space. Through its marketplace platform, the company helps drivers find and reserve parking while creating new revenue opportunities for parking operators, warehouses, trucking companies, churches, and other property owners. The conversation explores the truck parking shortage, what makes a property suitable for truck parking, and how underutilized parking assets can generate additional income. Why This Matters There is only one truck parking space available for every eleven trucks operating in the United States. As freight demand continues to grow, drivers need reliable parking options while many property owners have vacant or underused land. This episode highlights how technology can connect those needs and create value for both sides. What You’ll Learn Why truck parking remains a major industry challengeHow Truck Parking Club’s marketplace worksWhat types of properties are ideal for truck parkingHow property owners can create new revenue streams from unused spaceKey Takeaways Truck parking demand significantly exceeds available supplyUnderutilized parking assets can often support commercial vehiclesSuccessful truck parking operations do not always require amenitiesTechnology can simplify reservations, payments, reporting, and customer serviceEpisode Breakdown 00:00 Introduction and guest welcome 00:38 The truck parking shortage explained 03:41 Property members and trucker members 05:59 Ideal properties for truck parking 09:29 Monetizing underutilized parking assets 11:33 Amenities and driver expectations 13:42 Getting started with Truck Parking Club 14:43 Closing remarks About the Host & Guest Leigh Thomas Project Manager at TPN Consulting, bringing a data-driven perspective to parking operations, strategy, and industry innovation. Evan Shelley Founder and CEO of Truck Parking Club, a nationwide marketplace helping drivers and property owners solve truck parking challenges while creating new revenue opportunities. Contact the Vendor Website: https://www.truckparkingclub.com Property Owner Information: https://www.addtruckparking.com About Inside The Lane Inside The Lane is a special segment of Our Parking Industry Podcast that highlights vendors, innovators, and organizations serving the parking and transportation industries. Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Stay connected for more conversations shaping the future of parking and transportation.

  7. Jun 18

    Mastering Parking Presentations: Data, Audience, and End Goals

    Episode Overview In this follow-up episode, Krista Olien is joined by Clyde Wilson and Leigh Thomas to reflect on their conversation with Brandon Markey, Director of Healthcare Operations at The Car Park. The team revisits Brandon’s insights on luxury customer service, healthcare valet, security awareness, data-driven presentations, and frontline training. From knowing your audience to delivering excellent service in only a few seconds, this conversation explores how parking professionals can improve both customer experience and operational communication. Why This Matters Customer service is becoming more important across every part of parking. Whether a customer is pulling into a hospital valet, calling about an online transaction, or trying to solve a parking issue in real time, the experience matters. This episode reminds listeners that service excellence starts with leadership, training, data, and awareness. What You’ll Learn How Brandon uses data and audience-focused messaging to build effective presentationsWhat hospital valet operations teach the industry about exceptional customer serviceWhy emotional intelligence and situational awareness are critical for frontline employeesHow leadership behavior influences employee performance and the customer experienceWhy situational awareness is essential in service environments Key Takeaways Data transforms opinions into fact-based decisions and requestsEffective presentations start with the audience and desired outcomeHospital valet demonstrates the highest level of parking customer serviceStrong leadership and employee support directly shape the customer experienceEpisode Breakdown 00:00 Introduction and recap of Brandon Markey’s episode 01:30 Developing presentations for the right audience 02:00 Using data to explain pain points 04:00 Preparing facts without over-presenting details 06:30 PAQS and data-driven decision-making 07:30 Luxury customer service in healthcare valet 11:00 Why hospital valet is uniquely challenging 13:00 Hiring and training for high-touch service roles 17:00 Emotional intelligence and service training 18:45 Leadership, respect, and employee culture 24:30 Resources for improving customer service training 26:00 Security, awareness, and reading the customer situation 28:00 Customer service in a digital parking industry 30:00 Final thoughts and practical resources About the Hosts Krista Olien -President of TPN Consulting and host of the podcast, leading conversations around strategy, transparency, and the future of parking operations Clyde Wilson -Founder of TPN Consulting, bringing over four decades of industry experience and insight into parking operations, contracts, and financial performance Leigh Thomas -Project Manager with a background in mathematics and data analysis, focused on improving operational clarity and performance through data-driven insights Listen & Follow Catch the full episode on Apple Podcasts, Spotify, and YouTube. Connect with TPN Consulting Visit: https://www.parkingnetwork.com Follow us on LinkedIn and Instagram for industry insights, podcast updates, and more.

  8. Jun 11

    Unreasonable Excellence: Redefining Customer Service in Healthcare Parking with Brandon Markey

    Episode Overview Customer service is often discussed in parking but rarely defined in a way that changes behavior. In this episode, the TPN team is joined by Brandon Markey, Director of Healthcare Operations at The Car Park, to explore what exceptional service looks like in practice, especially in healthcare environments. Drawing from a background in luxury customer service and security, Brandon explains how small, intentional actions can transform brief interactions into meaningful experiences. From the concept of the “$2 hot dog” to the importance of situational awareness, this conversation challenges operators to rethink how service is delivered in moments that often last less than two minutes. The discussion also explores leadership, training, team culture, and how empowering frontline employees can improve both retention and customer experience. Why This Matters Parking is often the first and last touchpoint in a customer’s journey, particularly in healthcare settings where emotions are high and time is critical. Customers may not remember every detail of their visit, but they will remember how easy or difficult it was to arrive, park, and leave. For operators and asset owners, customer service directly impacts loyalty, reputation, and performance. What You’ll Learn What luxury customer service means in parkingHow small actions create lasting impressionsWhy situational awareness is critical for frontline staffHow leadership and empowerment improve team performanceKey Takeaways Parking interactions may be brief, but they leave lasting impressionsEmpathy and awareness matter more than scripted interactionsStrong leadership shapes customer and employee experiencesSmall moments of service can have a significant impactNotable Quotes “Luxury is anything that goes beyond what is expected.”“Find the $2 hot dog. Every single day, find a way to go above and beyond.”“We’re not just parking cars. We’re the last step before someone gets care.”Episode Breakdown 00:00 – Introduction and Brandon’s background 02:00 – Defining luxury customer service 07:30 – Creating meaningful customer interactions 10:00 – The “$2 hot dog” philosophy 13:00 – Situational awareness and empathy 18:30 – Building strong teams and reducing turnover 21:30 – Leadership through respect and empowerment 27:30 – Final thoughts on service excellence About the Hosts & Guest This episode features the team from TPN Consulting alongside a special guest: Krista Olien – President of TPN Consulting and host of the podcast, guiding the conversation with a focus on industry accountability, transparency, and forward-thinking strategy. Leigh Thomas – Project Manager with a background in mathematics and data analysis, bringing a structured, analytical perspective to parking performance and strategy. Brandon Markey – Director of Healthcare Operations at The Car Park, specializing in customer experience, team development, and operational excellence in healthcare environments. Listen & Follow Catch the full episode and subscribe to Our Parking Industry Podcast on Apple Podcasts, Spotify, and YouTube. Stay connected for more conversations shaping the future of parking.

About

In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!