Our Parking Industry®

TPN - The Parking Network
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In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!

  1. 1D AGO

    Automation Without Alienation: Protecting the Customer in a Digital Parking World

    Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss the insights gained from their interview with Tennessee Attorney General Jonathan Skrimetti. They explore the transformational changes in the parking industry, the emotional experiences of customers, the role of technology in customer service, and the challenges posed by gateless parking solutions. The conversation emphasizes the importance of understanding customer needs and rights, and the necessity of providing excellent customer service amidst technological advancements. Takeaways The parking industry is undergoing significant transformation due to new technologies. Understanding customer emotions is crucial in the parking experience. Customers often feel trapped in parking situations, which heightens their emotional responses. AI and technology should not replace human customer service entirely. Gateless parking solutions present unique challenges for customer service. It's essential to know your customers to provide tailored service. Legal and ethical considerations are vital in the parking industry. Generosity in customer service can enhance customer satisfaction. Communication strategies can impact customer perceptions and penalties. The parking industry must adapt to technological changes while prioritizing customer service. Chapters 00:00 Introduction to the Parking Industry Podcast 02:45 Transformational Changes in the Parking Industry 05:28 Understanding Customer Emotions in Parking Experiences 08:02 The Role of Technology and AI in Customer Service 10:28 Challenges with Gateless Parking and Penalties 12:58 Customer Service Lessons from Other Industries 15:27 The Importance of Knowing Your Customers 17:56 Legal Implications and Customer Rights 20:28 Conclusion and Future Considerations 25:31 Our Parking Industry Podcast Wrap-Up

    26 min

  2. FEB 12

    Consumer Protection Meets Parking: A Conversation with Tennessee Attorney General Jonathan Skrmetti

    Consumer Protection Meets Parking: A Conversation with Tennessee Attorney General Jonathan Skrmetti Summary In this episode, Tennessee Attorney General Jonathan Skrmetti discusses the intersection of consumer protection and the parking industry, highlighting a significant settlement against Metropolis for deceptive practices. The conversation explores the importance of transparency in pricing, the role of technology in customer service, and the need for accountability in automated enforcement. The discussion emphasizes the impact of good parking on local economies and tourism, and the necessity for clear communication between parking companies and consumers. Takeaways Consumer protection is a priority for the Attorney General's office. Complaints about parking services often lead to legal action when transparency is lacking. Technology in parking must be accompanied by effective customer service. Clear pricing and transparency are essential for consumer trust. Automated enforcement requires robust accountability measures. Consumers need easy access to recourse when issues arise. The human element in customer service is crucial, even with technology. Clear communication helps distinguish parking companies from government entities. Good parking services can enhance local tourism and economic activity. The parking industry must adapt to local needs while implementing new technologies. Chapters 00:00 Introduction to the Parking Industry Podcast 02:50 Consumer Protection in the Parking Industry 06:43 The Role of Technology in Parking 10:53 Transparency and Customer Experience 14:56 Accountability in Automated Enforcement 19:16 Distinguishing Communications in Parking 21:27 Impact of Parking on Tourism 22:39 Our Parking Industry Wrap-Up

    23 min

  3. 12/18/2025

    Season Two in Review: Growth, Challenges, and Industry Change

    Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap the key themes and highlights from Season Two of the Our Parking Industry podcast. They discuss the importance of collaboration, communication, and standardization in the parking industry, reflecting on how these themes have emerged throughout their interviews. The hosts share their favorite moments from the season, including impactful interviews and the lessons learned. They also outline their goals for Season Three, emphasizing the need for listener engagement and the desire to explore diverse perspectives within the industry. Takeaways Collaboration, communication, and standardization are foundational for success. Building, borrowing, or buying solutions can save time and resources. Thoughtful purchasing decisions are crucial in the parking industry. Standardization helps improve customer experience and compliance. Effective communication is essential for both parkers and stakeholders. Understanding the problem is key to finding the right solution. The parking industry is evolving with technology and customer expectations. Engagement with listeners is a priority for future podcast seasons. Reflecting on past episodes helps identify common themes and challenges. The hosts aim to enhance their communication skills and industry knowledge. Chapters 00:00 Season Two Recap and Key Themes 03:14 Collaboration: Building Solutions Together 06:05 Standardization: Navigating the Parking Landscape 08:41 Communication: Bridging Gaps in the Parking Industry 11:45 Reflections on Season Two: Insights and Growth 14:20 Looking Ahead: Goals for Season Three 31:08 Our Parking Industry Podcast Wrap-Up

    31 min

  4. 12/11/2025

    Forward-Thinking Parking: Challenges, Gaps, and What Comes Next

    Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their conversation with Julie, the founder of Dixon Resources Unlimited. They explore her journey in the parking industry, focusing on on-street parking, policy impacts, and the importance of compliance and predictability in parking operations. The discussion highlights Julie's entrepreneurial spirit, the challenges faced in the industry, and the need for a people-centric approach to parking management. Takeaways Julie emphasizes the need for parking to be predictable. Not all policies are beneficial; forward-thinking is essential. Parking has evolved into a people management challenge. Compliance is foundational for effective parking operations. Investing in compliance is crucial for parking success. Julie’s entrepreneurial journey inspires others to take risks. Neighborhood parking issues are often overlooked in policy discussions. Technological advancements are changing the parking landscape. Standardization in parking practices is still a challenge. A people-centric approach is necessary for solving parking problems. Chapters 00:00 Introduction to Julie's Journey in Parking 02:42 The Evolution of Parking Policies 05:27 Julie’s Entrepreneurial Spirit and Impact 08:14 Challenges in On-Street Parking 11:05 The Importance of Compliance in Parking 13:02 Predictability in Parking Operations 15:50 Technological Advancements in Parking 18:28 Standardization in Parking Practices 21:07 People-Centric Approach to Parking 23:38 Conclusion and Reflections on the Episode

    27 min

  5. 12/04/2025

    Creating Smarter Parking Systems: Lessons from Julie Dixon 

    Summary In this episode of the Our Parking Industry Podcast, host Leigh Thomas engages with Clyde Wilson and Julie Dixon, exploring the evolution of parking enforcement, the impact of technology, and the challenges facing the parking industry today. Julie shares her journey into parking, the importance of compliance, and the need for balanced policies that address both parking and transportation needs. The conversation also touches on the role of bicycle infrastructure, curb management, and the future of parking as cities adapt to changing demands. Takeaways Julie Dixon's career in parking began as a community service officer in college. The importance of education in parking enforcement is paramount. Parking policies must adapt to technological advancements and community needs. The balance between parking availability and transportation options is crucial. Innovative solutions like transit passes can help mitigate parking issues. Bicycle infrastructure must be supported by secure parking options. Compliance in parking enforcement is essential for effective management. The need for predictable signage in parking areas is critical for user compliance. Collaboration among industry professionals is key to solving parking challenges. The future of parking requires a blend of technology, policy, and community engagement. Chapters 00:00 Introduction to the Parking Industry Podcast 02:13 Julie Dixon's Journey into Parking 06:42 The Evolution of Parking Enforcement 09:36 Dixon Resources Unlimited: A New Venture 15:26 Transformational Changes in the Parking Industry 21:37 Navigating Policy and Community Needs 25:14 Right-Sizing Parking Policies 27:56 Balancing Parking Solutions and Transit Options 33:49 The Challenge of Bicycle Infrastructure 38:50 Innovations in Curb Management 46:48 Navigating On-Street Parking Technology 52:28 Our Parking Industry Podcast Wrap-Up

    53 min

  6. 11/20/2025

    The Business of Parking: Why Investment and Data Matter

    Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their insights from an interview with Fed Revolte, the director of parking and curb management in Tampa. They explore themes of innovation, risk-taking, communication, hurricane preparedness, curb management, and the importance of quantifying the value of parking spaces. The conversation emphasizes the need for effective communication with stakeholders and policy makers, as well as the necessity of investing in parking to ensure its value is recognized. Takeaways Fed is a true innovator in parking management. Taking risks is essential for success in innovation. Effective communication is crucial for stakeholder engagement. Hurricane preparedness can enhance community support. Curb management is a growing challenge for municipalities. Policy makers play a significant role in parking decisions. Quantifying the value of parking spaces can advocate for investment. Investing in parking is necessary for operational success. Innovators must be willing to try new approaches. Understanding the logistics of parking is key to effective management. Chapters 00:00 Introduction to Fed and His Innovations 03:10 The Importance of Risk-Taking in Innovation 05:27 Communication and Stakeholder Engagement 07:51 Hurricane Preparedness and Community Support 10:17 Curb Management Challenges and Strategies 12:48 Navigating Policy and Communication with Decision Makers 15:21 Valuing Parking Spaces and Financial Advocacy 17:39 Conclusion and Key Takeaways 22:57 Our Parking Industry Podcast Wrap-Up

    23 min

  7. 11/13/2025

    Leading with Clarity: Fed Revolte on Frictionless Parking and Public Engagement 

    Summary In this episode of the Our Parking Industry podcast, Krista Olien interviews Fed Revolte, the Director of Parking and Curb Management for the City of Tampa. They discuss Fed's journey in the parking industry, innovative approaches to parking management, the importance of communication with the public, and the transition to frictionless parking. Fed shares insights on customer service, stakeholder engagement, and the challenges of implementing new technologies, including electric vehicle charging and curb management for micro-mobility. The conversation also touches on hurricane preparedness and unique experiences in the parking industry. Takeaways Fed Revolte's journey in parking began as a part-time cashier. Consistency in communication is vital for municipalities. Public meetings enhance communication and trust with the community. Frictionless parking has been well-received by the public. Customer service roles are evolving but remain essential. Engaging stakeholders requires transparency and honesty. The parking industry is moving towards multi-app environments. Hurricane preparedness is crucial for community safety. Electric vehicle charging policies need to adapt to new technologies. Balancing the needs of tourists and locals is a challenge. Chapters 00:00 Innovator of the Year: A New Recognition 05:51 Navigating Municipalities: Wisdom for Public Service 08:36 Effective Communication: Engaging with the Public 09:11 Frictionless Parking: Surprising Successes and Challenges 15:21 Customer Service in Parking: The Role of Attendants 16:59 Multi-App Environment: Embracing Customer Choices 18:09 Engaging Stakeholders: Transparency and Flexibility 20:49 Innovations Ahead: LPR Enforcement and Future Plans 25:21 Navigating Challenges in Parking Management 30:21 Emergency Preparedness and Hurricane Response 32:37 Curb Management and Micro-Mobility Solutions 38:49 Humorous Encounters in the Parking Industry 42:01 Our Parking Industry Podcast Wrap-Up

    42 min

  8. 10/30/2025 · BONUS

    Insights From NPA 2025: Networking and Presentations

    Insights from NPA 2025: Networking and Presentations Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their experiences at NPA 2025, discussing the importance of networking, the value of presentations, and the significance of customer service in the parking industry. They share insights from their own presentation on auditing, the vibrant culture of Indianapolis, and the exciting innovations they encountered at the convention. The conversation emphasizes the need for a balance between technology and personal interaction in the industry, as well as the anticipation for future events. Takeaways NPA is a family-like gathering for industry professionals. Networking is a key benefit of attending conventions. Presenting at NPA was a positive experience with great feedback. Auditing is evolving into financial reviews. Customer service is crucial in the parking industry. Indianapolis offers a rich cultural experience. Social events enhance networking opportunities. High-quality presentations provide valuable insights. The industry must balance technology with personal service. Looking forward to NPA 2026 in Vegas. Chapters 00:00 Recapping NPA 2025: A Family Reunion 03:11 Exploring the Exhibit Floor: New Connections and Innovations 05:47 Presenting at NPA: Sharing Knowledge and Insights 08:52 The Evolution of Auditing: From Checks to Digital Reviews 11:35 The Importance of Customer Experience in Parking 14:13 Networking and Social Events: Building Relationships 16:55 Discovering Indianapolis: A City of History and Growth 19:27 Engaging Presentations: Learning from Industry Leaders 22:01 Finding Inspiration: The Heart of Parking Services 24:45 Looking Ahead: Future of the Parking Industry 28:41 Our Parking Industry Podcast Wrap-Up

    29 min
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About

In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens!

Information

  • Creator
    TPN - The Parking Network
  • Years Active
    2024 - 2026
  • Episodes
    55
  • Rating
    Clean
  • Copyright
    © TPN - The Parking Network 2024
  • Show Website
    Our Parking Industry®