The MRO Show

Chadwell Supply
  • 5.0 (7)
  • Education
  • Biweekly

Stay up to date with the latest news and take a deep dive into the most important issues affecting the multifamily industry. Enjoy compelling conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals. Brought to you by Chadwell Supply, a knowledgeable, solution-oriented partner our customers know they can trust. For Everything Multifamily Visit ChadwellSupply.com

  1. 2d ago

    Training Tomorrow's Multifamily Maintenance Workforce - The MRO Show Ep. 059

    How do you train and retain multifamily maintenance technicians? Kenny Choat shares practical ways property-management companies can improve onboarding, make technical training more interactive, and build clear maintenance career paths. In this episode of The MRO Show, Kenny and Adam discuss how the industry can prepare for experienced technicians to retire without losing critical knowledge. Kenny explains how to engage new hires, use mentoring to develop future leaders, connect certifications and skills to advancement, and create a visible path from groundskeeper to maintenance leadership. Kenny also describes changes Thompson Thrift made to its onboarding and training approach, along with the internal improvements the company observed in technician turnover and team morale. The conversation offers practical ideas for maintenance directors, service managers, property managers, technicians, and anyone building the next generation of the multifamily workforce. The MRO Show is presented by Chadwell Supply, The Favorite Maintenance Supplier of Multifamily Professionals. Explore The MRO Show: https://www.chadwellsupply.com/podcast   Explore multifamily training through Chadwell University: https://www.chadwellsupply.com/university  Guest: Kenny Choat, Director of Maintenance, Thompson Thrift Host: Adam Porter, Director of Communications, Chadwell Supply #MultifamilyMaintenance #MaintenanceTraining #WorkforceDevelopment

  2. Oct 15

    How to Build Customer Trust in Multifamily - The MRO Show Ep. 058

    How do you build customer trust that lasts? Jamie Akers shares practical customer service and account management habits that help multifamily professionals become reliable, proactive partners. In this episode of The MRO Show, Jamie and Adam discuss consistency, communication, active listening, follow-through, and the importance of owning mistakes. Jamie explains how professional relationships shape your reputation over time, why every person in the industry deserves the same care and respect, and how anticipating a customer's needs can make you their “easy button.” The conversation also explores proactive service during severe weather, multifamily staffing pressures, teamwork, mentorship, and what it means to help customers focus on their work because they know you are handling yours. The MRO Show is presented by Chadwell Supply, The Favorite Maintenance Supplier of Multifamily Professionals. Learn more about The MRO Show: https://www.chadwellsupply.com/podcast   Learn about Chadwell Supply customer service: https://www.chadwellsupply.com/customer-service Guest: Jamie Akers, National Account Manager, Chadwell Supply Host: Adam Porter, Director of Communications, Chadwell Supply #CustomerService #CustomerTrust #Multifamily

  3. Oct 2

    Finding Hidden NOI in Multifamily - The MRO Show Ep. 057

    John Daniell has invested decades in multifamily, and it shows in how he reads the market. In this episode, John and Adam unpack what's really driving the industry's "economic hangover" in 2026 and why customer experience is the thread connecting retention, profitability, and trust. They dig into the real cost of a broken supplier relationship, including a startling per-property dollar figure tied to lost maintenance productivity, and talk candidly about what it means to invest in a customer rather than just sell to one. The MRO Show is presented by Chadwell Supply, The Favorite Maintenance Supplier of Multifamily Professionals. Learn more about The MRO Show: https://www.chadwellsupply.com/podcast   Explore Chadwell University: https://www.chadwellsupply.com/university/ Guest: John Daniell, Executive Vice President of Sales, Chadwell Supply Host: Adam Porter, Director of Communications, Chadwell Supply #Multifamily #NetOperatingIncome #PropertyManagement

  4. Sep 4

    TKN x Chadwell Supply - The MRO Show Ep. 056

    Taryn Brasher and Kristen Cruz, TK Nation, are one of the best women’s beach volleyball teams in the world. In this episode of The MRO Show, Taryn, Kristen, and Adam talk about the hard work, determination, and teamwork behind their journey to the professional level—and how the people you surround yourself with can help you achieve big goals. They also share why community, service, and giving back matter so much to them, and how the values that drive them on the sand—working hard, supporting others, and always striving to be better—are the same values that help build strong teams and lasting relationships. The MRO Show is presented by Chadwell Supply, The Favorite Maintenance Supplier of Multifamily Professionals. Watch more episodes: https://www.chadwellsupply.com/podcast Follow TKN: https://www.tknvball.com/ Guests: Taryn Brasher and Kristen Cruz, TKN Host: Adam Porter, Director of Communications, Chadwell Supply #BeachVolleyball #TKN #TarynBrasher #KristenCruz #TheMROShow #ChadwellSupply

  5. Aug 25

    Opportunities in Multifamily - The MRO Show Ep. 055

    Monica Gracia, Senior Vice President of Operations for Dayrise Residential, built her career in multifamily from the ground up—from part-time leasing agent to executive leader. In this episode of The MRO Show, Monica and Adam talk about the importance of staying humble, learning from the people around you, and why strong relationships between property management and maintenance are critical to a property’s success. She also shares how her involvement with the Houston Apartment Association is helping her give back to an industry that has given her so much. Learn more about Chadwell Supply: https://www.chadwellsupply.com Watch or listen to more episodes of The MRO Show: https://www.chadwellsupply.com/podcast Guest: Monica Gracia, SVP Operations, Dayrise Residential Host: Adam Porter, Communications Manager, Chadwell Supply #TheMROShow #ChadwellSupply #Multifamily #PropertyManagement #ApartmentIndustry

  6. Aug 7

    How Maintenance Impacts Resident Retention - The MRO Show Ep. 054

    Danny Dugger is a second-generation maintenance professional who knows exactly how important that work is to the bottom line in multifamily. In this episode, Danny and Adam talk about what it means to “be invested,” how resident expectations are changing, and how a few fundamental skills will help a maintenance pro be successful. He also shares why he created Apartment Peeps—a community for multifamily pros on social media—and how, 10 years later, that community is bringing leasing and maintenance together to share perspectives and find greater success. Learn more about Chadwell Supply: https://www.chadwellsupply.com Explore Chadwell University: https://www.chadwellsupply.com/university Watch or listen to more episodes of The MRO Show: https://www.chadwellsupply.com/podcast Guest: Danny Dugger, Director of Maintenance, JC Hart and founder of Apartment Peeps Host: Adam Porter, Communications Manager, Chadwell Supply #TheMROShow #ChadwellSupply #MultifamilyMaintenance #ResidentRetention #PropertyManagement

  7. Jul 22

    Lori Has the Last Word - The MRO Show Ep. 053

    Who is your 2 a.m. phone call person? With 24 years in property management and nearly 3 decades in multifamily, Lori Somerville understands the importance of having that person and being that person. Most importantly, though, she wants everyone she works with to feel heard, be understood, and to always know they truly matter. If you want to build strong teams and develop healthy communities, click “play” and hear what Lori has to say. Learn more about Chadwell Supply: https://www.chadwellsupply.com More multifamily property management insights: https://www.chadwellsupply.com/resources/articles/management-insights/ Guest: Lori Somerville, Regional Sales Manager, TX Host: Adam Porter, Communications Manager, Chadwell Supply #TheMROShow #ChadwellSupply #PropertyManagement #MultifamilyMaintenance #MRO

  8. Jun 30

    Make the 10% Shift - The MRO Show Ep. 052

    Heather Sanchez wants 10%... Because, when you find the time and make the effort, that 10% shift will help you manage stressful situations more easily, help residents go from angry to appreciative faster, and create opportunities for every member of your team to be more successful. We move toward what we focus on, so let’s go get that 10 percent! Want more training for your team? Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/ More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/ Guest: Heather Sanchez, Senior Instructor, Chadwell University Host: Adam Porter, Communications Manager, Chadwell Supply #TheMROShow #ChadwellSupply #ChadwellUniversity #MultifamilyMaintenance #SoftSkills

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5
out of 5
7 Ratings

About

Stay up to date with the latest news and take a deep dive into the most important issues affecting the multifamily industry. Enjoy compelling conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals. Brought to you by Chadwell Supply, a knowledgeable, solution-oriented partner our customers know they can trust. For Everything Multifamily Visit ChadwellSupply.com

Information

  • Creator
    Chadwell Supply
  • Years Active
    2024 - 2026
  • Episodes
    62
  • Rating
    Clean
  • Copyright
    © 2026 The MRO Show
  • Show Website
    The MRO Show