Talent Smart Podcast

philipfanthom
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Our intention is to interview inspirational and interesting people from the world of Technology and Business to uncover new ideas and innovations.We want to learn how business and technology can benefit humankind in the future.

  1. Jul 30

    Season 3 - Episode 12 - Panos Lazaridis (Principal Product Manager, The Economist) - AI Agents, Data Activation & the Future of Hyper-Personalisation

    In this episode of the Podcast, we sit down with a leading voice at the intersection of customer data, AI, analytics and hyper-personalisation to explore what it really takes to turn customer data into meaningful, commercially valuable experiences. We unpack why customer data activation has become such a critical priority, what happens when organisations get it right, and why so many businesses still struggle to bridge the gap between data investment and customer impact. The conversation dives into the real-world technology landscape behind modern customer engagement — including Customer Data Platforms (CDPs), Customer Experience Platforms (CEPs) and the campaign execution engines that bring customer strategies to life. We explore what best-in-class customer activation actually looks like and why true hyper-personalisation is far more than just smarter segmentation. From there, we move into one of the hottest topics in technology today: AI agents and context management. What makes an AI agent genuinely intelligent rather than simply automated? Why is context emerging as the missing ingredient in most AI strategies? And how will memory, first-party data and contextual intelligence reshape the future of customer experience? Expect strong opinions, practical insight, and a few thought-provoking hot takes on where organisations are getting AI wrong — and what leaders should be focusing on over the next 12–24 months.

    Season 3 - Episode 12 - Panos Lazaridis (Principal Product Manager, The Economist) - AI Agents, Data Activation & the Future of Hyper-Personalisation

  2. Jul 9

    Season 3 - Episode 11 - Lucy Murphy (CGO. Linklaters) – Secrets to successful transformations

    For the past two decades, Lucy has been a member of the Executive Committee at three global law firms. In these roles, she has been instrumental in reorienting the organisational strategy towards client-centricity. Her experience includes leading corporate strategy, reputation management, corporate communications, government relations and product development. Lucy is renowned as an outcomes-based leader with extensive experience in designing and leading transformations encompassing operational, financial, infrastructural and strategic goals in complex environments across multiple markets. In recognition of her capabilities, she was named one of Europe's most transformational leaders in professional services in 2019 and one of the world's most influential leaders in the field in 2023. In this episode; Lucy shares with us her journey to becoming one of the most recognised transformational leader in the Legal profession and beyond. She outlines her steps for success when building large scale successful business and technological transformations. We also discuss the potential blockers and pitfalls that need to be navigated and avoided. Lucy candidly shares her own experiences and how to overcome issues. We discuss how technology is rapidly changing, but can be a real driver for business efficiencies and how to make good choices when selecting your technology platforms and partners.

    Season 3 - Episode 11 - Lucy Murphy (CGO. Linklaters) – Secrets to successful transformations

  3. Jun 15

    Season 3 - Episode 10 - Sarah Milton-Hunt - The Future of Data: Closing the Knowledge Gap to Unlock AI, Efficiency & Value

    In this fascinating insight into the world of Data we uncover what do CEOs often misunderstand and when boards talk about “being data-driven,” what do you think they usually mean and what are they often missing. We talk about a “data knowledge gap” in organisations — how to define that gap, and why is it so dangerous right now. We also ask why do so many organisations still struggle to understand what data they have, where it lives, and how good it actually is. Sarah explains why data is such a critical prerequisite for meaningful AI adoption and what happens when companies try to “bolt AI on” without fixing their data foundations? Sarah also shares where organisations typically see the quickest efficiency gains once they start using data properly. Many organisations sit on vast amounts of data but never monetise it. We asked Sarah; what mindset shift is required to see data as a product, not just an asset and what does “data as a product” actually look like in practice. We explore how do leaders create a culture where data is trusted, used, and challenged (rather than ignored or feared) and what will separate organisations that successfully leverage data and AI from those that fall behind over the next 3–5 years.

  4. May 12

    Season 3 - Episode 9 - Anna Westerhoff-Mason - Building High-Performing Teams in Startup & Scale-Up Environments

    Anna Westerhoff-Mason - Building High-Performing Teams in Startup & Scale-Up Environments In this insightful episode, we discuss high-performing teams in startup and scale-up environments and we uncover what does that actually look like day-to-day — not in theory, but in reality.  We unpick the importance of Defining culture early and what should leaders focus on first: values, behaviours, or outcomes, together with exploring how much of culture is intentionally designed versus organically formed in the early stages. We talk about hiring in a start up, what matters more than technical skill when building a high-performing early team. Anna gives an insight into how to maintain your culture as your company grows and why we often see how it starts strong but gets diluted as teams scale. We also delve into Leadership, trust and psychological safety and the importance of talent retention & sustaining performance and why consistent communications and feedback from leadership is vital. Anna also gives her three key actions that you can take in the next 90 days to strengthen team performance and culture.

  5. Apr 14

    Season 3 - Episode 8 - Lyndsay MacLeod - Building Lean, High-Velocity Global Engineering Teams

    What does it really take to build world-class engineering teams at global scale — and sustain velocity without sacrificing quality? In this episode, we sit down with Lyndsay MacLeod, an award-winning Continuous Improvement leader with 20+ years of experience driving large-scale transformation across engineering, manufacturing and financial services. This isn’t theory. It’s hard-won insight from someone who has led change across complex, distributed, high-pressure environments. We explore: The mindset behind true lean leadership — beyond process and frameworks How to scale lean principles across dozens (or hundreds) of engineers globally Building psychological safety and ownership across time zones and cultures Turning delivery setbacks into growth, not blame Balancing velocity with long-term code quality and resilience Communicating lean trade-offs to senior stakeholders and boards The blueprint for a next-generation global engineering organisation If you lead engineering teams, oversee digital transformation, or responsible for technology risk and delivery at scale — this conversation is for you. Lyndsay shares practical frameworks, cultural insights, and leadership lessons that separate high-performing global teams from those stuck in “agile theatre.” Lean isn’t about going faster. It’s about building organisations that learn faster. Listen now.

  6. Mar 17

    Season 3 - Episode 7 - Claire Talbot – Creating a culture for success

    Claire Talbot – Creating a culture for success We welcomed Claire Talbot. Claire is the VP of IT at Smartest Energy, a people-powered energy company that helps businesses buy, sell and trade energy with confidence. Within this role, she is responsible for the design, development and implementation of their Enterprise information systems, software applications, IT support and infrastructure systems.  Having studied Computer Science, Claire started her careers as a computer programmer.  Throughout her career she has moved up to a senior role within IT working at board level across a variety of businesses in manufacturing, retail, and utilities.  A strong support of Women in Technology Claire regularly speaks at schools and mentors’ young women starting their career within. In this episode, we discussed how understanding Your Team Beyond the Workplace is highly beneficial for everyone. Claire talks about the importance of truly knowing your team members, including aspects of their personal and home lives. Claire explained how cultivating a No-Blame culture, where mistakes are treated as learning opportunities is crucial. Claire used the metaphor of a good leader being an umbrella; when it rains being a shield and stepping aside when the sun shines.  In addition, she explains that people are your best asset as a CIO – “otherwise, all you have is technology”.

  7. Feb 24

    Season 3 - Episode 6 - Nicholas Smith - "How communication skills define careers"

    Nicholas Smith - "How communication skills define careers"   Nicholas is a highly experienced Chief Operating Officer and Technology Strategy and Transformation Executive, with over 20 years of experience in solving enterprise-wide business and technology problems for large organisations in Financial Services and Central Government. He has a proven track record in driving Operational Excellence, enhancing the Colleague Experience, defining and driving execution of Technology and Organisation Strategy.   In this episode, Nicholas shares his secrets to communication and how to build an ethos within your organisation of open, simple and authentic communication that returns amazing results.   We learn about how a strategy lives or dies on how well you can articulate it, and how simplicity of message is key to success.   Nicholas shares with us his ingredients (and how to implement them) for building an organisation that is underpinned by great communication. These are: 1) Be ruthless in your hiring strategy 2) Be interested in what you do / your business 3) Work hard (at the right things) 4) Great communications throughout the team 5) People are more than assets—look after them 6) Be the custodian of careers (develop your people)

  8. Jan 20

    Season 3 - Episode 5 - Sarah Morris - CX Strategy & Business Value

    Sarah is a leader in customer experience, consulting, strategy and operations. Identifying opportunities & driving value in large business transformation within operating models, processes, technologies, data, & insights.  She holds a consistent record for delivering results, driving operational excellence & delivering complex transformation programmes, and growing multi-million £ practices.  Her industry experience spans across a number of sectors, including: Energy, FS, Public Sector, Retail, Transport & Utilities. She has led multifunctional & diverse teams in UK, EMEA, North America & APAC.   In this episode Sarah shares a little about her journey and how she developed a passion for Customer Experience. We uncover what “great Customer Experience” really means in 2026 and how to assess an organisation’s maturity. We explore why CX should be considered a business-critical strategy rather than just a marketing or service function. We discover what are the essential components to a successful CX strategy and where should businesses start and how important is cross-functional alignment (sales, ops, tech, finance) in delivering a successful CX strategy. We also debunk the myth that CX is “intangible” and Sarah shares how you demonstrate its ROI in a way that resonates with executives and shareholders, including what financial metrics should businesses track when evaluating CX performance. In addition, we discuss the importance of customer retention and how CX affects the P&L.

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About

Our intention is to interview inspirational and interesting people from the world of Technology and Business to uncover new ideas and innovations.We want to learn how business and technology can benefit humankind in the future.

Information

  • Creator
    philipfanthom
  • Years Active
    2024 - 2026
  • Episodes
    63
  • Rating
    Clean
  • Copyright
    © Copyright 2023 All rights reserved.
  • Show Website
    Talent Smart Podcast