The Crowes Nest

Candace Crowe Design

The Crowes Nest is the official podcast of Candace Crowe Design. Every month TK and Candace will share from their decades of experience helping medical aesthetic practices with their marketing. Whether you're a seasoned professional or just starting out in the medical aesthetic field, our podcast will equip you with the knowledge and tools that you need to thrive.

  1. 22h ago

    Episode 19: Solo Cup or Tiffany Crystal? Before-and-After Photos with Dr. Danielle DeLuca-Pytell

    What happens when a plastic surgeon who calls herself a perfectionist takes a hard look at how her practice handles before-and-after photography? She builds a process her whole team can keep up with, even on a full surgical schedule. In this episode of The Crowes Nest, Candace Crowe talks with board-certified plastic surgeon Dr. Danielle DeLuca-Pytell about a common struggle: before-and-after photography. They talk about how a beautiful result can still photograph poorly, why a doorknob in the background just doesn't look professional, and why perfectionism keeps many surgeons' best work off their websites. Dr. DeLuca-Pytell also explains how she went from paying someone for a year to build gallery pages to her practice doing it in about a minute in BRAG book. In this episode The 7UP and Tiffany Crystal comparison How lighting, angles, and shoulder placement affect a result Backgrounds, chair rail molding, and the doorknob problem Her room setup: a blue backdrop, an umbrella light, and numbers on the floor How she handles photo releases, patient by patient Why "perfect" can keep before-and-afters hidden away instead of on your website, where potential patients can see them Why a gallery needs words, not just pictures, as patients turn to AI search Her advice for practices with years of unorganized photos: just get started, and start with one Moving from PowerPoint pages to BRAG book Patient selfies as "this little tiny piece of art" Dr. DeLuca-Pytell shares one of the best analogies in the conversation:"You can serve 7UP in a Solo cup, or you can serve it in Tiffany China, or Tiffany Crystal."The point isn't to change the result. It's to present the result in a way that reflects its quality. How 4D EMR and BRAG book changed her workflowDr. DeLuca-Pytell explains how her photos move from 4D EMR into BRAG book with the patient's details already filled in, and why the overlay tool is her favorite. If your practice has years of before-and-after photos scattered across different systems, or your gallery doesn't reflect the quality of your work, this conversation is worth a listen. SCHEDULE A BRAG BOOK DEMO VISIT BRAGBOOKGALLERY.COM Links mentioned:ASPS Photographic Standards:  Candace Crowe Design has served aesthetic and plastic surgery practices exclusively since 2002. CandaceCrowe.com | 877.384.7676 About Dr. Danielle DeLuca-PytellDr. Danielle DeLuca-Pytell is a board-certified plastic surgeon who has practiced in Troy, Michigan, since 2013. She has been a plastic surgeon for more than 20 years and is a Fellow of the American College of Surgeons. She serves on the clinical faculty at Wayne State University, is a clinical associate professor at Michigan State University, and is immediate past president of the Michigan Academy of Plastic Surgeons. She also has a background in fine art. About The Crowes NestThe Crowes Nest is the official podcast of Candace Crowe Design. Hosts Candace Crowe and TK Crowe talk with plastic surgeons and industry partners about marketing, websites, before-and-after photography, and the technology aesthetic practices use every day.

    Episode 19: Solo Cup or Tiffany Crystal? Before-and-After Photos with Dr. Danielle DeLuca-Pytell
  2. 09/16/2025

    The Crowes Nest Ep. 15 – Building Trust in the Online World: Reviews, Results, and Reputation

    In this episode of the Crowes Nest Podcast, TK and Candace Crowe sit down with Bill Fukui, Senior VP of Business Development at MedShark Digital. Bill has been in the digital marketing world since the early days of Google, transitioning from print and Yellow Pages into SEO, websites, and now social media and AI. With decades of experience helping aesthetic medical practices grow, Bill brings a wealth of knowledge and practical tips to the table. This conversation dives deep into why trust is the foundation of every successful marketing strategy—and how practices can communicate that trust online. What You’ll Learn in This Episode: Why trust is the most valuable currency in today’s digital marketplace. How to leverage reviews as social proof and manage them (even the negative ones). The role of credentials and authority cues in setting your practice apart. Why before-and-after photos remain the #1 most visited pages on practice websites. How to align reviews, credentials, and results into a trust-building trifecta. Whether you’re a new provider looking to build credibility or an established practice wanting to refine your online presence, this episode is packed with actionable strategies. Guest: Bill Fukui – Senior VP of Business Development, MedShark DigitalConnect with Bill: MedShark Digital Website About The Crowes Nest: The Crowes Nest Podcast is the official podcast of Candace Crowe Design, where we explore marketing strategies, practice growth, and the evolving world of aesthetics.

    The Crowes Nest Ep. 15 – Building Trust in the Online World: Reviews, Results, and Reputation
  3. 05/06/2025

    The Crowes Nest Ep 14: Unlocking the Hidden Value of TouchMD: Tools, Training & Transformation

    Think you know TouchMD? Think again. In this episode, we’re spotlighting the powerful, often-overlooked features that can completely transform your patient experience and streamline your practice operations—from consultations to marketing. We’re joined by a TouchMD expert who shares insider tips on how practices are using features like push notifications, early-access promotions, and AI-powered photo tools to elevate their branding, improve photo consistency, and drive patient engagement. Whether you're just getting started or looking to optimize your existing workflow, this episode is packed with practical, actionable insights. We also explore TouchMD’s unique photography capabilities, including a studio-like app designed for smartphones, built-in guides to maintain consistency, and AI that identifies photos needing improvement. Plus, we break down why TouchMD’s unlimited training and consulting access is one of its most valuable—yet underutilized—resources. What you’ll learn in this episode: How to build consistent before-and-after photo workflows (even with smartphones)The power of AI and smart tools in TouchMD’s photography suiteBudget-conscious strategies for newer practices to look polished and professionalThe hidden value in TouchMD’s training and consulting packagesHow to leverage tools like push notifications and video libraries for patient engagement Whether you're running a med spa, dermatology office, or plastic surgery center, this episode will help you unlock the full potential of TouchMD—boosting both efficiency and patient trust.

    The Crowes Nest Ep 14: Unlocking the Hidden Value of TouchMD: Tools, Training & Transformation
  4. 03/04/2025

    The Crowes Nest Episode 13: Risk, Reward, and Real Talk with Grant Stevens

    In this episode of The Crowes Nest Podcast, Candace and TK are joined by Dr. Grant Stevens. Most likely, if you’re in the aesthetic industry, you already know Dr. Grant Stevens. He is a personal friend of mine and a bold icon of the aesthetic industry. I know him to be highly driven, fearless, decisive, bold, charismatic, and a marketing genius. In this wide-ranging and insightful conversation, Grant opens up about everything from his journey in business to his personal life. From picking tomatoes and selling them at the age of four to being an industry icon. Don't miss this deep dive into the mind of a serial entrepreneur and changemaker! Quote: “It really has to do with the user experience, not just the technology. It's the experience. From the moment you are exposed to walking in the door to walking out the door. How was your experience?”” Grant Stevens, MD, FACS Chair and CoFounder of AIS,  Chair and CMIO Clarity Technologies, Host of The Technology of Beauty Podcast   Key Points: The Technology of Beauty podcast The Aesthetic Innovation Summit (AIS) & the Meet Is CoolSculpting dying?  Predictions for the Aesthetic Industry for 2025 And Much More! Happy listening! Aesthetic Innovation Summit: https://attendais.com/ The Technology of Beauty Podcast: https://www.youtube.com/@TheTechnologyofBeauty About Grant Stevens, MD, FACS:  Grant Stevens, MD is a board-certified plastic surgeon, founder of Marina Plastic Surgery, and a leader in aesthetic medicine. He serves as Clinical Professor of Plastic Surgery at USC and directs the USC-Marina Aesthetic Surgery Fellowship. With over 120 published works, he has been recognized among America’s top plastic surgeons. Dr. Stevens is also the Co-founder of OrangeTwist and host of The Technology of Beauty podcast, where he explores innovations in aesthetics. About Candace Crowe Design: Candace Crowe Design has worked with aesthetic practices throughout the U.S. and Canada since 1999 helping to pioneer marketing in a manner in which women want to be communicated. CCD is known for their industry knowledge, BRAG book, and Advantage Play®. They are dedicated to continuously lowering patient acquisition costs and increasing the lifetime value of a patient. They have serviced over 500 clients across the U.S. and Canada. Family-owned. Brands: Digital Signage – Advantage Play; E-Mail Marketing – Advantage Mail; Digital B & A Gallery – BRAG book

    The Crowes Nest Episode 13: Risk, Reward, and Real Talk with Grant Stevens
  5. 02/19/2025

    The Crowes Nest Episode 12: How to take medically accurate before and after photos without breaking the bank

    This episode features Raghu Athré, MD, founder of Athré Facial Plastics in Houston, Texas, a double board-certified facial plastic surgeon and rhinoplasty expert. Dr. Athré began experimenting with photography while in high school and has become an expert in capturing authentic, accurate patient results without spending a fortune. In this episode, you will learn how to create a photography set-up to take medically accurate professional photos for under $5,500.00.  Quote:  “There are no excuses for bad before and after photos — to patients, qualifications mean absolutely nothing! The name of the game is better photos!!” Raghu Athré, MD, Athre Facial Plastics Key Points The Power of Photography in Aesthetic MedicineLessons from Luxury BrandsDIY Professional Photography Setup for Under $5,500Getting Patient Consent & Creating a Comfortable ExperienceWhy Smartphones Aren’t EnoughFuture of Aesthetic PhotographyAnd much more! Contact info: www.athrefacialplastics.com Happy listening! Quick Links: Dr. Athré’s Recommended Equipment Camera:Sony Mirrorless Camera |Alternative Lens:70 mm Lens Battery:Camera Battery Flash System:Wireless Flash Flash Mounting:Flash Mount About Raghu Athré, MD: Dr. Raghu Athré is a double board-certified facial plastic surgeon known for his precision, artistry, and commitment to excellence. With a background in engineering and medicine, he combines science and aesthetics to deliver exceptional results in rhinoplasty, facelifts, and facial rejuvenation. A passionate advocate for high-quality before-and-after photography, Dr. Athré emphasizes its role in patient education, surgical planning, and ethical marketing. Beyond surgery, he enjoys photography, music, and exploring the intersection of technology and medicine. About Candace Crowe Design: Candace Crowe Design has worked with aesthetic practices throughout the U.S. and Canada since 1999 helping to pioneer marketing in a manner in which women want to be communicated. CCD is known for their industry knowledge, BRAG book, and Advantage Play®. They are dedicated to continuously lowering patient acquisition costs and increasing the lifetime value of a patient. They have serviced over 500 clients across the U.S. and Canada. Family-owned. Brands: Digital Signage – Advantage Play; E-Mail Marketing – Advantage Mail; Digital B & A Gallery – BRAG book

    The Crowes Nest Episode 12: How to take medically accurate before and after photos without breaking the bank

About

The Crowes Nest is the official podcast of Candace Crowe Design. Every month TK and Candace will share from their decades of experience helping medical aesthetic practices with their marketing. Whether you're a seasoned professional or just starting out in the medical aesthetic field, our podcast will equip you with the knowledge and tools that you need to thrive.