Culture Change RX

Capstone Leadership Solutions
  • 5.0 (5)
  • Management
  • Updated Weekly

Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

  1. 3d ago

    Culture Bytes: The Power Of A Predictable Communication Rhythm

    Send us a Message Most communication breakdowns aren't communication problems. They're system problems. In this Culture Byte episode, Sue Tetzlaff breaks down the difference between push and pull communication, and why so many teams stay stuck waiting for information instead of actively seeking it. She unpacks how a simple, predictable communication rhythm changes the experience for everyone involved: when people know what's coming, how they'll receive it, and when to expect it, they stop waiting and start engaging. The result is a shift from communication as a one-way broadcast to communication as a shared responsibility. If your organization struggles with rumors, disengagement, or "nobody told me" moments, this short episode offers a practical reframe worth 15 minutes of your time. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: The Power Of A Predictable Communication Rhythm

  2. Sep 2

    Is Your Onboarding Process Helping—or Hurting—Retention? (Julie Coneset)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Transformational Coach Julie Coneset to explore one of the most overlooked drivers of employee retention: the onboarding experience. Drawing on nearly three decades of rural healthcare HR leadership and firsthand experience leading organizational transformation, Julie shares why onboarding extends far beyond paperwork, policies, and orientation checklists. Together, Sue and Julie discuss how organizations can intentionally connect new employees to the organization's mission, culture, relationships, and expectations—creating an experience that increases confidence, belonging, and long-term retention. Whether you're an HR professional, department leader, executive, or frontline manager, this episode offers practical ideas you can begin implementing immediately to make every new employee's first year a success. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Is Your Onboarding Process Helping—or Hurting—Retention? (Julie Coneset)

  3. Aug 26

    How High-Performing Nursing Teams Prevent Excellence from Slipping (Theresa Hollinger)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff welcomes Theresa Hollinger, Chief Nursing Officer at Grant Regional Health Center, to discuss how Grant has sustained nursing excellence through intentional refinement of its “nursing bundle.” Although the Nursing Bundle has been embedded in Grant's culture for years, Theresa explains why her team recently chose to pause, reassess, and strengthen their approach following a couple patient safety events. Rather than abandoning what was already working, they used the opportunity to clarify expectations, reduce variation, strengthen communication, and engage frontline staff in raising the standard even higher. This conversation offers practical insights for nurse leaders who want to build - not just launch - sustainable nursing excellence. Connect with Our Guest Email: thollinger@grantregional.com Website: https://www.grantregional.com/ Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    How High-Performing Nursing Teams Prevent Excellence from Slipping (Theresa Hollinger)

  4. Aug 19

    Culture Bytes: Why Small Hospitals Can Become Healthcare's Preferred Place to Work

    Send us a Message In this solo Culture Byte episode of Culture Change RX, Sue Tetzlaff challenges the conventional narrative and shares why rural hospitals may actually have one of healthcare's greatest competitive advantages: the ability to become the preferred place to work. Drawing on more than 30 years in rural healthcare—including 14 years partnering with rural hospitals across the country—Sue explains why smaller organizations are uniquely positioned to create cultures where employees feel known, trusted, valued, and deeply connected to their work. She explores why becoming an employer of choice isn't simply a workforce initiative—it's a long-term strategy for organizational vitality. Because when people genuinely want to work at your hospital... Everything else becomes easier. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: Why Small Hospitals Can Become Healthcare's Preferred Place to Work

  5. Aug 5

    Culture Bytes: Escaping the Three Patterns That Hold Hospitals Back

    Send us a Message In this short solo Culture Byte episode of Culture Change RX, Sue reveals the three patterns behind why so many healthcare organizations work incredibly hard to improve...yet still struggle to achieve consistent, award-winning excellence. After spending two decades as a healthcare executive and more than fourteen years partnering with dozens of rural hospitals across the country, Sue Tetzlaff has noticed the same three patterns appearing over and over again. If your organization has invested in leadership development, patient experience, employee engagement, quality improvement, or culture initiatives—but still feels like the results aren't consistent or sustainable—this episode will likely feel very familiar. More importantly, it offers a new way to think about moving from isolated improvement to organizational excellence. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: Escaping the Three Patterns That Hold Hospitals Back

  6. Jul 29

    Connecting Rural Hospitals to the Right Innovations (Mark Allen)

    Send us a Message In this episode of Culture Change RX, Sue welcomes Mark Allen, founder of Rural Health Engine, for a conversation about innovation, technology, and the future of rural healthcare. Mark shares how his journey—from growing up in rural Missouri, to serving in the U.S. Coast Guard, to helping innovative technology companies—ultimately led him to create Rural Health Engine, a nonprofit dedicated to connecting rural hospitals with practical, affordable innovations. Rather than selling products, Mark sees his role as helping rural healthcare leaders discover what's already available and determine which innovations truly fit their organization's needs. The conversation explores why innovation isn't just about adopting artificial intelligence or new software. It's about asking better questions, thinking differently, and recognizing that doing nothing may be the greatest risk of all. To learn more about Rural Health Engine, complete the Innovation Readiness Assessment, or connect with Mark Allen: Website: Rural Health Engine Email: allen@ruralhealthengine.org Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Connecting Rural Hospitals to the Right Innovations (Mark Allen)

  7. Jul 22

    Culture Bytes: Strategy Development: Four Areas of Untapped Potential

    Send us a Message In this solo Culture Byte episode of Culture Change RX, I share a strategy development insight from Capstone Leadership Solutions' recent Healthcare Executive Forum: Identifying and Unlocking Untapped Potential. Drawing from years as a rural healthcare executive and my work with hospitals across the country, I challenge leaders to stop asking, "What should we add next?" and instead begin asking: "What's already inside our organization that we're not fully using?" I dig into why many rural hospitals overlook opportunities that already exist—in their patient experience, employee experience, market, operational capacity, and frontline employees—and why unlocking these opportunities is often faster, less expensive, and far less risky than launching something new. If your organization is preparing its next strategic plan or searching for meaningful growth despite limited resources, this episode offers a practical framework for discovering the opportunities already sitting beneath your feet. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

  8. Jul 15

    Why Rural Hospitals Must Define Their Unique Value (Doug Morse)

    Send us a Message In this episode of Culture Change RX, Sue welcomes back Doug Morse, Principal of Strategic Planning at Capstone Leadership Solutions, for a conversation about a different approach to strategy. Rather than trying to be slightly better than the hospital down the road, Doug challenges organizations to ask a much bigger question: What unique value can only your organization provide? Together, Sue and Doug explore why differentiation isn't enough, why rural hospitals must identify their unique value, and how strategic clarity creates the focus, alignment, and momentum needed for long-term success. The conversation also introduces one of Doug's most powerful questions: "What are you willing to promise your patients?" For leaders feeling overwhelmed by competing priorities, long to-do lists, and initiative fatigue, this episode offers a refreshing perspective on strategy, execution, and the future of rural healthcare. Doug’s past podcast episodes: Growth and Culture Accelerators:  Nimble Planning and Continuous Learning Clarity Over Chaos: Making Strategy Work in Rural Healthcare Connect with Doug: Doug@CapstoneLeadership.net Doug’s LinkedIn Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Why Rural Hospitals Must Define Their Unique Value (Doug Morse)
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About

Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

Information

  • Creator
    Capstone Leadership Solutions
  • Years Active
    2024 - 2026
  • Episodes
    135
  • Rating
    Clean
  • Copyright
    © 2026 Culture Change RX
  • Show Website
    Culture Change RX