Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Transformation Coach Julie Conissette for a practical conversation about getting more value from employee engagement surveys. Sue and Julie discuss how to improve participation, protect trust and confidentiality, identify the right priorities, involve leaders and employee-driven teams, and most importantly, close the feedback loop by showing employees what changed because they spoke up. Because the survey itself does not create improvement. What you do with the feedback does. More about Julie Coneset: Julie Coneset is a Transformational Leadership Coach with Capstone Leadership Solutions who brings more than two decades of human resources and leadership experience in healthcare. Throughout her career, she has led employee experience and training teams, served on a hospital Steering Team for more than 16 years, and helped coordinate more than 50 Leadership Development Days. Julie is passionate about helping healthcare leaders strengthen employee engagement, communication, and workplace culture. In her work with Capstone, she partners with organizations to build compassionate, high-performing environments where people and teams can thrive. Connect with Julie on LinkedIn. More episodes with Julie: Episode 133 - Is Your Onboarding Process Helping—or Hurting—Retention?Episode 121 - Retention Starts with RecruitmentEpisode 114 - Rethinking Hospital Week and Other Celebrations Episode 98 - Inside the Capstone Playbook: Helping Hospitals Begin Their Transformation Episode 60 - Maximize Leadership Training: Tactics You Probably Overlooked Episode 7 - Employee-Driven Improvements, Communication, & Training The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including: CEOs, COOs, and CNOsPatient experience leaders and improvement team membersNursing and department directors and sHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.
