Culture Change RX

Capstone Leadership Solutions
  • 5.0 (5)
  • Management
  • Updated Weekly

Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

  1. 4d ago

    What Happens After the Strategic Plan? ( Courtney Kloehn )

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Chief Transformation Officer Courtney Kloehn for a practical conversation about moving from strategic clarity to execution certainty. Drawing from content developed for Capstone's annual Healthcare Executive Forum, Courtney and Sue discuss the alignment, leadership ownership, and organizational systems that are necessary to consistently turn strategy into results. Because strategy creates direction. Execution creates results. But systems create certainty. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    What Happens After the Strategic Plan? ( Courtney Kloehn )

  2. Sep 23

    Culture Bytes: The Employees You're Forgetting to Praise

    Send us a Message In this solo Culture Byte episode of Culture Change RX, Sue Tetzlaff explores the power of praise and why intentional positive feedback is an essential leadership tool for elevating behavior, performance, relationships, and workplace culture. Through several real-life leadership stories, Sue demonstrates why praise shouldn't be reserved for exceptional performance—and why some of the employees who most need positive feedback may actually be receiving the least. Because what gets recognized gets repeated. Connect with Capstone Leadership Solutions Capstone Leadership Solutions partners with small and rural healthcare organizations to strengthen leadership, strategy execution, organizational culture, and long-term vitality. Visit: Capstone Leadership Solutions Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: The Employees You're Forgetting to Praise

  3. Sep 16

    Escaping the Healthcare Payroll Trap (Rodney Johnson)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff welcomes Rodney Johnson, DHA, founder and owner of The Practice Society, for a conversation about practical innovation in healthcare, and one creative solution designed to better align an organization's largest expense with the timing of its revenue. Rodney introduces Workforce Rx, an approach that combines payroll processing with payroll funding and 60-day payment terms. He also explains additional options that can include employee benefits and a turnkey employer-of-record model. But this conversation goes beyond payroll. Sue and Rodney explore what healthcare can learn from other industries, why independent medical practices may need alternatives to hospital ownership, and why some of healthcare's best innovations aren't complicated new ideas, they're practical solutions that can be implemented using the people and infrastructure organizations already have. Connect with Rodney and The Practice Society Website: practicesociety.com Email: admin@thepracticesociety.com Phone/Text: 806-679-1240 Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Escaping the Healthcare Payroll Trap (Rodney Johnson)

  4. Sep 9

    Culture Bytes: The Power Of A Predictable Communication Rhythm

    Send us a Message Most communication breakdowns aren't communication problems. They're system problems. In this Culture Byte episode, Sue Tetzlaff breaks down the difference between push and pull communication, and why so many teams stay stuck waiting for information instead of actively seeking it. She unpacks how a simple, predictable communication rhythm changes the experience for everyone involved: when people know what's coming, how they'll receive it, and when to expect it, they stop waiting and start engaging. The result is a shift from communication as a one-way broadcast to communication as a shared responsibility. If your organization struggles with rumors, disengagement, or "nobody told me" moments, this short episode offers a practical reframe worth 15 minutes of your time. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: The Power Of A Predictable Communication Rhythm

  5. Sep 2

    Is Your Onboarding Process Helping—or Hurting—Retention? (Julie Coneset)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Transformational Coach Julie Coneset to explore one of the most overlooked drivers of employee retention: the onboarding experience. Drawing on nearly three decades of rural healthcare HR leadership and firsthand experience leading organizational transformation, Julie shares why onboarding extends far beyond paperwork, policies, and orientation checklists. Together, Sue and Julie discuss how organizations can intentionally connect new employees to the organization's mission, culture, relationships, and expectations—creating an experience that increases confidence, belonging, and long-term retention. Whether you're an HR professional, department leader, executive, or frontline manager, this episode offers practical ideas you can begin implementing immediately to make every new employee's first year a success. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Is Your Onboarding Process Helping—or Hurting—Retention? (Julie Coneset)

  6. Aug 26

    How High-Performing Nursing Teams Prevent Excellence from Slipping (Theresa Hollinger)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff welcomes Theresa Hollinger, Chief Nursing Officer at Grant Regional Health Center, to discuss how Grant has sustained nursing excellence through intentional refinement of its “nursing bundle.” Although the Nursing Bundle has been embedded in Grant's culture for years, Theresa explains why her team recently chose to pause, reassess, and strengthen their approach following a couple patient safety events. Rather than abandoning what was already working, they used the opportunity to clarify expectations, reduce variation, strengthen communication, and engage frontline staff in raising the standard even higher. This conversation offers practical insights for nurse leaders who want to build - not just launch - sustainable nursing excellence. Connect with Our Guest Email: thollinger@grantregional.com Website: https://www.grantregional.com/ Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    How High-Performing Nursing Teams Prevent Excellence from Slipping (Theresa Hollinger)

  7. Aug 19

    Culture Bytes: Why Small Hospitals Can Become Healthcare's Preferred Place to Work

    Send us a Message In this solo Culture Byte episode of Culture Change RX, Sue Tetzlaff challenges the conventional narrative and shares why rural hospitals may actually have one of healthcare's greatest competitive advantages: the ability to become the preferred place to work. Drawing on more than 30 years in rural healthcare—including 14 years partnering with rural hospitals across the country—Sue explains why smaller organizations are uniquely positioned to create cultures where employees feel known, trusted, valued, and deeply connected to their work. She explores why becoming an employer of choice isn't simply a workforce initiative—it's a long-term strategy for organizational vitality. Because when people genuinely want to work at your hospital... Everything else becomes easier. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: Why Small Hospitals Can Become Healthcare's Preferred Place to Work

  8. Aug 5

    Culture Bytes: Escaping the Three Patterns That Hold Hospitals Back

    Send us a Message In this short solo Culture Byte episode of Culture Change RX, Sue reveals the three patterns behind why so many healthcare organizations work incredibly hard to improve...yet still struggle to achieve consistent, award-winning excellence. After spending two decades as a healthcare executive and more than fourteen years partnering with dozens of rural hospitals across the country, Sue Tetzlaff has noticed the same three patterns appearing over and over again. If your organization has invested in leadership development, patient experience, employee engagement, quality improvement, or culture initiatives—but still feels like the results aren't consistent or sustainable—this episode will likely feel very familiar. More importantly, it offers a new way to think about moving from isolated improvement to organizational excellence. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us Reach us at CapstoneLeadership.net or info@capstoneleadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    Culture Bytes: Escaping the Three Patterns That Hold Hospitals Back
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About

Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

Information

  • Creator
    Capstone Leadership Solutions
  • Years Active
    2024 - 2026
  • Episodes
    138
  • Rating
    Clean
  • Copyright
    © 2026 Culture Change RX
  • Show Website
    Culture Change RX