We F*cked Up So You Don't Have To

Stijn Smet & Melanie Faye
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We F*cked Up So You Don't Have To

Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do! That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute. No sugarcoating, just real talk and actionable takeaways.

  1. FROM THE HOTLINE: Rethink your AI strategy! | Episode 8

    3 DAYS AGO · BONUS

    FROM THE HOTLINE: Rethink your AI strategy! | Episode 8

    AI, AI, AI... Kristi and Stino get the allure. But there are some things to think about while you board the hype train. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:23 - The big question: AI or not to AI 00:02:24 - AI is making us lazy in CS 00:05:26 - Efficiency, not replacement 00:08:24 - Learning how to use the tool properly 00:10:55 - Misguided AI mandates from leadership 00:14:01 - Balancing relationships and automation 00:19:44 - The value of surveys and AI support 00:21:46 - Answering the question thoughtfully 📺 Lifetime Value: Your Destination for GTM content https://www.lifetimevaluemedia.com 💁‍♀️💁‍♂️ Connect with the hosts: Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/ Kristi's website: https://www.kristifaltorusso.com/ Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Key topics: artificial intelligence, personalization, leadership Mentioned in this episode: Discover Flowla Today! Flowla Jan 2025 LTV Shop The Segment

    26 min

  2. JAN 28

    We F****d Up...and sold out to AI | Episode 13

    Are you farming more and more of your daily job out to AI, only to realize you're spending more time than before just holding its hand? ...no? Well, then you haven't quite fucked up like we have. In this episode we talk about our journeys through the AI revolution: 00:00:00 - Intro 00:03:07 - The farmer’s mentality and AI reliance 00:03:51 - Blind trust in AI and its risks 00:04:52 - AI-generated emails: Overkill or useful? 00:06:17 - Lazy habits and losing the spark in CS 00:08:16 - Correcting AI: A time sink or necessary evil? 00:09:11 - Striking a balance: Creativity vs. automation 00:11:00 - The myth of the perfect CSM 00:14:49 - Personalizing customer interactions with AI 00:17:05 - Handwritten notes and meaningful gestures 00:19:37 - Rethinking customer engagement strategies 00:22:15 - Direct meeting invites: Bold or intrusive? 00:24:23 - Non-responders and alternative approaches 00:27:03 - Bye bye! And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Mentioned in this episode: LTV Shop Segment

    31 min

  3. 12/31/2024

    We F****d Up...and underestimated the importance of SMB | Episode 12

    Do you give more attention to your customers with the household names than you do your small-time companies? ...no? Well, then you haven't quite f****d up like we have. In this episode, another guest joins us as we share our struggles with giving preferential treatment: 00:00:00 - Intro 00:02:08 - Overlooking SMB accounts 00:04:34 - The allure of enterprise clients 00:06:00 - Reframing SMB value 00:09:14 - Lessons from enterprise pitfalls 00:13:16 - Melanie’s mid-market insights 00:18:41 - The power of customer praise channels 00:23:03 - Adjusting standards for SMBs 00:30:37 - Building scalable customer communities 00:33:47 - Wrapping up And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Mentioned in this episode: LTV Shop Segment

    38 min

  4. 12/17/2024

    We F****d Up...and avoided the difficult conversations | Episode 11

    Do you find difficult conversations...too difficult? Like, you just avoid them entirely until shit blows up in your face? ...no? Well, then you haven't quite fucked up like we have. In this episode, we welcome a very special guest to talk about her journey with hard convos: 00:00:00 - Intro 04:00 - Preparing for challenges in new places 04:46 - A funny identity mix-up 06:43 - Misjudging customer assumptions 07:32 - The cost of avoiding hard conversations 12:25 - Learning to manage compassionately 19:02 - Action-Impact-Do feedback framework 20:16 - Navigating feedback to superiors 23:11 - Balancing respect and accountability 24:38 - Setting boundaries with difficult peers 27:08 - Standing up for yourself 29:39 - Building confidence in tough moments 32:26 - Addressing disrespect head-on 37:01 - Data-driven conversations 38:28 - Feedback is a gift And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Mentioned in this episode: Segment LTV Shop

    41 min

  5. 12/03/2024

    We F****d Up...and trusted our champion implicitly | Episode 10

    Have you ever put your success in the hands of your champion, your BFF, your CS soulmate? Only to have them use that trust against you? ...no?  Well, then you haven't quite fucked up like we have. In this episode, we welcome a very special guest to tell you how to trust but verify: 00:00:00 - Intro 00:02:20 - When champions become obstacles 00:05:00 - Red flags in champion relationships 00:08:40 - Trust issues with champions 00:11:15 - Strategies to bypass gatekeeping 00:14:30 - Building trust early on 00:18:10 - Personalizing customer interactions 00:21:30 - Overcoming personality mismatches 00:25:50 - Key takeaways from the episode 00:28:00 - Wrapping up the menage a trois And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Mentioned in this episode: LTV Shop Segment

    32 min

  6. 11/05/2024

    We F****d Up...and got way too many resumes | Episode 9

    Have you ever sent a job application through without reading the job description? Saying you're KEEN to LEARN MORE about a company? ...yeah?  Well, then you're on Stino's shit list. In this episode, we TRY to tell you how to make each application go further: 00:00:00 - Intro 00:01:04 - Stino’s frustration with AI-generated resumes 00:02:33 - ChatGPT fails: authenticity is key 00:05:06 - The power of personalizing applications 00:07:09 - Highlighting relevant, accurate experiences 00:11:54 - Transferable skills vs. exaggerations 00:16:31 - Red flags: too much self-focus on applications 00:21:00 - How DMs can hurt your application 00:25:56 - Respect goes both ways And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

    33 min

  7. 09/10/2024

    We F****d Up...and made our customer feel like a dumbass | Episode 8

    Have you ever done the exact same training? Twice? For a customer who couldn't understand the software? And made her cry because YOU couldn't understand why she wasn't getting it? ...no?  Well, then you haven't quite fucked up like we have. In this episode, we help you *remember* that no two customers, and no two trainee, are the same: 00:00:00 - The Facebook moms generation 00:01:18 - Defining change management challenges 00:02:45 - The pitfalls of lacking product expertise 00:05:41 - Navigating difficult customer onboarding 00:11:54 - Tailoring training to different generations 00:13:36 - Gen Z’s confidence backfires in onboarding 00:16:18 - Tips for managing successful product adoption 00:20:32 - Don’t be afraid to ask the tough questions 00:21:38 - Pro tip: just ask why And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

    25 min

  8. 08/28/2024

    We F****d Up...and got a little too personal | Episode 7

    Have you ever sent every one of your customers a generic check-in email and been told you're not worth their time?  Or creeped your customer out by commenting on a social post they didn't know you saw? ...no?  Well, then you haven't quite fucked up like we have. In this episode, we help you strike the balance between lazy and stalker vibes: 00:00:00 - Survey says 00:00:20 - Intro 00:01:06 - Boob sweat 00:03:14 - Too little personalization: The check-in email fail 00:05:08 - The art of customized emails 00:07:13 - Balancing efficiency and personalization 00:09:43 - Too much personalization: The cupcake incident 00:11:10 - Finding the right level of personalization 00:13:16 - Personalized communication setting the tone 00:16:02 - Starbucks gift card snafu 00:19:24 - Alternatives to endless Zoom meetings 00:21:04 - The experiment: Picking up the phone And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To.

    26 min
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About

Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do! That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute. No sugarcoating, just real talk and actionable takeaways.

Information

  • Creator
    Stijn Smet & Melanie Faye
  • Years Active
    2024 - 2025
  • Episodes
    15
  • Rating
    Explicit
  • Copyright
    © 2024 We F*cked Up So You Don't Have To
  • Show Website
    We F*cked Up So You Don't Have To

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