Send us Fan Mail Sooner or later, many of us will face a confronting question: is it time for Mum, Dad or a grandparent to get more long-term support? Aged care can feel overwhelming, emotional and full of unknowns, but it is far more than a “nursing home.” In this honest conversation, host Lucy Lin sits down with registered nurse and Care Window co-founder Fiona Symons, who explains what aged care really looks like today. From support at home to residential care, while unpacking loneliness, dementia, family decisions, nursing, and the technologies helping older people stay connected to the ones they love. Together, Lucy and Fiona explore: What nurses really do in hospitals and aged care, and why they are essential clinical decision-makers, advocates and educators Fiona’s career pivot from law to nursing, and how both careers centre on helping people navigate difficult systems When families may need to consider aged care, including after falls, mobility changes, stroke, dementia or cognitive decline The differences between home care, assisted living and residential aged-care facilities What daily life in a modern aged-care home can look like Loneliness and social isolation among older people, including why being surrounded by people does not always mean feeling connected Gender stereotypes in nursing, the invisible emotional labour of care, and the nursing workforce challenge How technology can support, not replace, human care The story behind Care Window, a simple, dementia-friendly video-calling device Fiona co-founded with her brother after their father entered residential aged care AI in healthcare, digital literacy, and the future of aged care innovation Fiona’s central message is simple: aged care is not as scary as people think, but families need to talk about it before a crisis forces the conversation. If you are caring for ageing parents, supporting a loved one with dementia, considering home care or residential aged care, working in healthcare, or interested in the future of health technology, this episode is for you. With special thanks to the CSIRO ON Innovation Program for sponsoring this important episode! 🙏 For more information, visit our website: https://www.emergingtechunpacked.com/ Connect with us: https://bio.site/emergingtechunpacked *Subscribe to our YouTube channel:* http://www.youtube.com/@emergingtechunpacked?sub_confirmation=1 *Follow us on our social media channels to get the latest news:* 🔔 LinkedIn: https://www.linkedin.com/company/emergingtechunpacked 🔔 Instagram: https://www.instagram.com/emergingtechunpacked/ 🔔 Facebook: https://www.facebook.com/people/Emerging-Tech-Unpacked/100090565331236/ 🔔 TikTok: https://www.tiktok.com/@emergingtechunpacked *Chapters* 00:00 Aged & Elder Care Introduction 01:42 Meet Fiona Symons 02:58 Lawyer to Nurse Career Pivot 07:45 Law Skills in Nursing 10:07 What Nurses Really Do 19:29 Healthcare Burnout and Staff Shortages 25:03 Gender Bias in Nursing 29:27 When to Move into Aged & Elder Care 35:48 Home Care and Assisted Living 41:12 Inside Aged Care Homes 44:44 Understanding Social Isolation 52:47 Care Window Introduction 57:15 The Realities of Founder Life 01:03:27 Quick Fire Career Skills 01:08:05 AI Tech Future Healthcare 01:10:58 Reframing Aged Care Family Conversation Support the show 🎙️ Website: https://www.EmergingTechUnpacked.com/ 🎙️ YouTube: https://www.youtube.com/@emergingtechunpacked 🎙️ Apple Podcast: https://apple.co/4d6Hfoi 🎙️ Spotify: https://spoti.fi/49TS1LG