Know Your Ship

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Sharing stories of the e-commerce shippers, leaders, and entrepreneurs of the world. Powered by ehub.com.

  1. 2d ago

    How to Sell Value Over Price (And Close Bigger Deals)

    From sewer pipes to sales pitches, Romm Jackson's career has been anything but conventional. In this episode, Romm Jackson, Head of Sales at Modo Studios, shares how an unplanned career path shaped the way he sells. His journey took him from leading a Planet Fitness location through COVID to working in industrial manhole repair and overseeing international call centers at TravelPass, with each role teaching him something new about people and persistence. Romm and host Frank Dolce also discuss the power of needs-based selling, how Modo stands behind its ad work with a performance guarantee, and why face-to-face relationships remain at the heart of his approach. Key Timestamps: [01:42] — What Modo Studios Does [06:13] — Behind the Scenes of a Kylie Jenner Brand Shoot [12:28] — An Unplanned Path Into Sales [14:28] — Growing a Planet Fitness Through COVID [17:18] — Leading by Example in Industrial Manhole Repair [23:10] — Overseeing 13 International Call Centers at TravelPass [26:08] — Overhauling the Sales Training Program [31:23] — Selling Value Over Price [33:56] — Performance-Backed Ad Packages [39:36] — Why Face-to-Face Networking Still Wins [45:17] — What Sets Modo Apart 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Romm: Romm's LinkedIn: https://www.linkedin.com/in/romm-jackson Modo Studios LinkedIn: https://www.linkedin.com/company/modo-studios/ Modo Studios Instagram: https://www.instagram.com/modostudios Modo Studios website: https://modostudios.com/ Powered by www.ehub.com

  2. 4d ago

    Rebuilding a Business From Scratch in a Recession

    Some businesses are inherited. Zwick Construction was built from nothing, twice. In this episode, Darin Zwick, President and CEO of Zwick Construction, shares the story of his family's construction company — founded by his grandfather in 1969, shut down entirely when his father left to serve a church mission, and rebuilt from scratch by Darin in 2007, just months before the 2008 recession. Darin and host Frank Dolce discuss the challenges of leading a family business, why integrity is treated as a one-strike policy at Zwick, and how strong relationships have carried the company through its most difficult moments. Key Timestamps: [01:04] — The Origins of Zwick Construction in 1969 [04:41] — Why His Father Shut Down the Business to Serve a Mission [05:40] — Rebuilding the Company From Nothing in 2007 [08:09] — Covering Payroll During the 2008 Recession [33:30] — Staying Lean Through Periods of Growth [38:12] — Why Integrity Violations Are a One-Strike Policy [40:32] — The Toughest Decision: Exiting the California Market [50:09] — Why Relationships Are Central to the Company's Strategy [1:11:17] — Zwick's 2035 Vision and New Business Verticals 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Darin: Darin's LinkedIn: https://www.linkedin.com/in/darin-zwick-1444626/ Zwick Construction LinkedIn: https://www.linkedin.com/company/zwick-construction-company/ Zwick Construction Instagram: https://www.instagram.com/zwickconstructionofficial/ Zwick Construction website: https://www.zwickconstruction.com/ Zwick Construction Facebook: https://www.facebook.com/ZwickConstruction/ Powered by www.ehub.com

  3. Sep 24

    How Operational Alignment Scaled 4 Massive Brands

    From throwing boxes in a warehouse to helping scale four of the most disruptive consumer brands of the last two decades, Daylen Bushman's career reads like a masterclass in operational leadership. In this episode, Daylen Bushman, Chief Operating Officer at Gozney, a company known for its outdoor pizza ovens, shares his path through Skullcandy, Goal Zero, and Traeger before landing at Gozney. Daylen and host Frank Dolce talk through what it takes to build a high-alignment leadership team, why he prioritizes attitude over a "perfect" resume, and what drew him to Gozney and founder Tom Gozney's story. Key Timestamps: [02:31] — How a UPS Driver Led Him to Skullcandy [03:12] — Scaling Skullcandy From $70M to $350M [11:31] — The Culture of "Problem, Then Solution" [12:04] — Building Goal Zero's Supply Chain From Scratch [19:23] — Joining the Founding Team at Traeger [26:04] — The Five-Person Team Behind Traeger's Explosive Growth [42:52] — Why Trust Matters More Than Winning Every Deal [55:04] — Joining Gozney and Founder Tom Gozney's Story 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Daylen & Gozney: Daylen's LinkedIn: https://www.linkedin.com/in/dabush0/ Gozney’s LinkedIn: https://www.linkedin.com/company/gozney/ Gozney’s website: https://us.gozney.com Powered by www.ehub.com

  4. Sep 17

    Why Traditional Influencer Marketing No Longer Works

    Sometimes the best ROI story isn't the big client — it's the nobody you helped become somebody. In this episode, Trevor Crump, co-founder of Bestie Media and host of The Unstoppable Marketer podcast, breaks down what it actually takes to differentiate a brand in a market flooded with content. Trevor and host Frank Dolce dig into why "good" products are just table stakes; how influencer marketing has evolved from big-name endorsements to micro-creator seeding strategies; why storytelling alone no longer guarantees success; and what he looks for before taking on a new client. Finally, Trevor shares the story of a small brand his agency helped grow from $150,000 to a projected $8 million in just a few years. Key Timestamps: [03:32] — Why "Good" Isn't Good Enough Anymore [08:06] — His Honest Take on AI in Hiring and Marketing [12:47] — Where Influencer Marketing Is Headed [16:40] — The Diaper Bag Story: Why Follower Intent Matters More Than Follower Count [23:20] — Seeding Product to Micro-Creators at Scale [26:22] — Why the Brand Experience Doesn't Start With the Ad [31:38] — Is Storytelling Still Necessary? [39:38] — The Client Who Went From $150K to $8M [42:10] — What Bestie Media Looks for Before Taking on a Client [50:09] — Why Radical Honesty Is Bestie Media's Biggest Differentiator 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Trevor & Bestie Media: Trevor's Instagram: https://www.instagram.com/thetrevorcrump/ TikTok:https://www.tiktok.com/@thetrevorcrump LinkedIn: https://www.linkedin.com/in/trevorcrump/ Bestie Media website: https://bestiemedia.co/ Bestie Media Instagram: https://www.instagram.com/bestiemedia.co/ Bestie Media LinkedIn: https://www.linkedin.com/company/bestie-media/ Powered by www.ehub.com

  5. Sep 10

    From National BMX Champion to Fulfillment Software Founder

    What if 1,000 orders could be picked, packed, and shipped in three clicks? In this episode, Ron Bester shares his winding path from a professional BMX racer to leading e-commerce and fulfillment operations at several major online retailers, and how years of watching order management needlessly remain complicated led him to build his own solution. Ron and host Frank Dolce dig into the ROI of automation, why simplicity is the real goal of good technology, and how Ron's NetSuite-native platform and 3PL portal are changing the way fulfillment is managed. Key Timestamps: [02:17] — From BMX Racing to Business School [09:22] — Selling Mac Accessories in the Early Days of E-Commerce [16:07] — Building a Returns Management Startup Before Its Time [33:38] — The Gap in the Market That Led to His Software [48:50] — Why Shipping Shouldn't Be This Complicated [54:14] — What Makes a High-Volume Fulfillment Client [1:01:00] — Inside the 3PL Client Portal and Pre-Funded Wallet [1:08:43] — Lessons on Partnerships, Growth, and Staying Open 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Ron: Ron's LinkedIn: https://www.linkedin.com/in/ron-bester-4177724/ LogiVeo LinkedIn: https://www.linkedin.com/company/logiveo/ LogiVeo Website: https://logiveo.com/ Powered by www.ehub.com

  6. Sep 3

    A Father-Son Business Built From the Warehouse Floor Up

    Some fathers and sons build memories together. Brynden King and his dad built a company. In this episode, Brynden King, VP of Sales and VP of Business Development at FFE Solutions Group, shares what it took to go from warehouse floor to leadership, working alongside his father and co-founder, Jeremy King. He and host Frank Dolce talk about earning his place as more than "the founder's son," scaling FFE's fulfillment operations, and balancing automation with the people who keep the warehouse running. Key Timestamps: [02:18] — Working Alongside His Dad and Co-Founder [07:23] — Earning His Role: "A Son Who Works On the Company" [08:01] — Building FFE's Hand Assembly Business From Scratch [20:03] — The Shift From Kitting to Full-Scale Fulfillment [36:47] — Balancing Automation With Human Performance [41:29] — What Makes a Strong 3PL Partnership [51:31] — Trends Shaping the Future of Fulfillment [54:22] — What's Next for FFE Solutions Group 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with Brynden: Brynden's LinkedIn: https://www.linkedin.com/in/brynden-bt-king-23ab061a4/ FFE Solutions Group LinkedIn: https://www.linkedin.com/company/ffesg/ FFE Solutions Group: https://www.ffesolutionsgroup.com/ Powered by www.ehub.com

  7. Aug 27

    How DIME Beauty Scaled Fulfillment Using Military Principles

    What does 18 years in the Army teach you about running a warehouse? For David Luna, Senior Manager of Fulfillment at DIME Beauty, it comes down to one idea: it's never just "your" problem — it's "we." In this episode, David breaks down how military leadership shapes the way he runs a fulfillment team, from staying humble enough to be challenged by his own people, to building real relationships across every department. Whether you're managing a warehouse team, evaluating carrier partnerships, or thinking through how to balance shipping costs with customer experience, this conversation covers what it actually takes to build a team that performs under pressure. Key Timestamps: [00:31] — From Army Logistics to Train Conductor [04:16] — Experience vs. a Degree: What Actually Prepares You for the Job [11:23] — How to Challenge a Leader the Right Way [15:49] — Staying Humble as a Leader [24:08] — Building Relationships With Your Team, One Conversation at a Time [29:26] — "It's a We Problem": Leading Through Peak Season [40:14] — Applying Military Leadership Lessons to Vendor Relationships [44:04] — Balancing Shipping Rates With Customer Experience [50:49] — Why Team Culture Is DIME’s Biggest Asset 📦 ABOUT KNOW YOUR SHIP Know Your Ship features conversations with the builders, founders, and leaders behind growing companies. Presented by eHub, a platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.com Connect with David & DIME Beauty Co: David's LinkedIn: https://www.linkedin.com/in/david-luna-758255359/ DIME Beauty Instagram: https://www.instagram.com/dimebeautyco/ DIME Beauty website: https://dimebeautyco.com/ DIME Beauty YouTube: https://www.youtube.com/@dimebeautyco DIME Beauty LinkedIn: https://www.linkedin.com/company/dime-beauty-co/ Powered by www.ehub.com

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Sharing stories of the e-commerce shippers, leaders, and entrepreneurs of the world. Powered by ehub.com.