Self-Insurance Podcast with Kaya Stanley

Kaya Stanley

Gain practical insights for safeguarding your restaurant's financial health and profitability on the Self Insurance Podcast. Hosted by Kaya Stanley, seasoned attorney and CEO of CRMBC, this series features insightful discussions with industry leaders and experienced operators. Learn how to navigate work comp challenges, optimize insurance strategies, and implement best practices from top performers and advisors in the restaurant industry. Success leaves clues, and this podcast is designed to uncover them for you.

  1. Early Claims Settlement: Randy Bugg on Controlling Workers’ Comp Costs

    2d ago

    Early Claims Settlement: Randy Bugg on Controlling Workers’ Comp Costs

    Randy Bugg is Senior Vice President at Pacific Claims Management, CRMBC’s third-party claims administrator. He has 34 years of experience in workers’ compensation claims and works with self-insured employers to improve claim outcomes and control costs. In this episode, Randy joins Kaya Stanley to discuss early claims settlement, why some workers’ comp claims drag on, how open claims can become more expensive over time, and what restaurant operators can do early to help the claims team evaluate a file. You’ll hear about:  What early claims settlement means in workers’ comp  How early resolution can help employers control claim costs  Why some claims settle quickly while others stay open  How return-to-work plans can affect claim outcomes  What CNR settlements are and why they matter  How medical inflation is increasing workers’ comp claim expenses  What restaurant operators should document early  Why video, witnesses, and communication with the TPA can make a difference Resources: https://www.crmbc.com/ Topic requests: info@crmbc.com Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    18 min
  2. AI Agents for Restaurants: Harsha Vashisht on Reviews, Insights, and Better Decisions

    Jun 17

    AI Agents for Restaurants: Harsha Vashisht on Reviews, Insights, and Better Decisions

    Harsha Vashisht is the co-founder and CTO of Dyssonance AI and a former engineering leader at Google and Uber Eats. In this episode, you’ll learn: How AI can reduce customer support load, using a real Uber Eats example How AI agents can monitor reviews and competitors to surface patterns How restaurant operators can use AI to improve service, reviews, and local marketing A simple prompting method to get better answers fast Why operators should be careful with POS data, customer data, and internal policies Read the companion article: https://www.crmbc.com/ai-for-restaurant-operators-start-with-a-problem/ Resources: https://www.crmbc.com/ Topic requests: info@crmbc.com Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    23 min
  3. AI in Workers’ Comp: Assisted Intelligence with Benjamin Burch

    Jun 17

    AI in Workers’ Comp: Assisted Intelligence with Benjamin Burch

    Benjamin Burch is a data scientist and associate vice president at Midwest Employers Casualty, where he leads a team building machine learning models and AI solutions for insurance. In this episode, you’ll learn: How AI can support workers’ comp claims decisions without replacing people Why does the Midwest frame AI as assisted intelligence? How AI helps claims teams review unstructured data, large files, and claim notes Where human judgment still matters in treatment, compensation, and negotiation Why governance, security, and private AI tools matter when claim data is involved How restaurant operators can think about AI in practical, problem-first terms Resources: https://www.crmbc.com/ Topic requests: info@crmbc.com Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    24 min
  4. PAGA Update: Michael Adreani on What California Restaurant Operators Should Know

    May 21

    PAGA Update: Michael Adreani on What California Restaurant Operators Should Know

    Michael Adreani is an attorney and partner at Roxborough, Pomerance, Nye & Adreani, where he advises businesses on employment, labor, insurance, and workers’ compensation issues. In this episode, you’ll learn:  What PAGA is and why it matters for California restaurant operators  What changed under the 2024 PAGA reforms  Why early evaluation conferences are not always working as expected  What operators can do now to reduce risk Resources: https://www.crmbc.com/ Topic requests: info@crmbc.com Chapters  00:18 Introduction  02:01 What Is PAGA?  03:10 PAGA Abuses  08:02 2024 Reforms  10:22 Reality of the Reforms  12:58 Impact on Employers  14:46 How Restaurant Operators Can Protect Themselves Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    18 min
  5. Medical Inflation in Workers’ Comp: Dr. Fernando Branco on the Biggest Cost Drivers

    May 18

    Medical Inflation in Workers’ Comp: Dr. Fernando Branco on the Biggest Cost Drivers

    In this episode of the Self-Insurance Podcast, CRMBC CEO Kaya Stanley speaks with Dr. Fernando Branco, Chief Medical Officer at Midwest Employers Casualty, about medical inflation and why workers’ comp claims can be especially exposed to rising medical costs. Dr. Branco explains what is driving medical cost pressure, why workers’ comp can get hit harder than other parts of the healthcare system, and what restaurant operators can do to reduce risk early. The conversation covers:  Why medical inflation matters in workers’ comp  How early intervention can help keep claims from becoming harder to manage  Why strong TPA support and nurse case management matter  How comorbidities and other risk factors can affect recovery  Why restaurant operators should review medical bills carefully before accepting them as final His practical takeaway for operators is clear: act early, stay close to the claim, and do not treat every medical bill as final. Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    27 min
  6. Risk Reduction Realities: Loss Prevention for Restaurants with Alliant’s Tim Leech

    11/14/2024

    Risk Reduction Realities: Loss Prevention for Restaurants with Alliant’s Tim Leech

    In this episode, Kaya Stanley interviews Tim Leech, Director of Risk Consulting at Alliant Insurance Services. Tim shares insights from his 34 years of experience in the insurance industry, focusing on loss-sensitive programs and effective risk management strategies.  Learn about reducing the cost of risk, engaging management in safety programs, and the latest industry trends.  Whether you are a restaurant operator, broker, or industry expert, this episode offers practical advice to improve your risk prevention efforts. 00:00 Introduction to the Self-Insurance Podcast 00:21 Meet Tim Leech, Director of Risk Consulting 01:50 Understanding Loss Sensitive Programs 02:20 Reducing the Cost of Risk 06:05 Characteristics of a Successful Program 07:14 Engaging Management in Safety Programs 11:48 Measuring Success in Risk Prevention 17:51 Current Trends in Risk Management 19:26 Conclusion and Final Thoughts Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    20 min
  7. Hazardous Heat: Managing Indoor Heat Risks in Restaurants with Mike Geosano

    11/08/2024

    Hazardous Heat: Managing Indoor Heat Risks in Restaurants with Mike Geosano

    In this episode of the Self-Insurance Podcast by CRMBC, host Kaya Stanley interviews Mike Geosano, President of O.S.T.S. Consulting, about the new Cal/OSHA indoor heat illness prevention regulations for restaurants. Mike shares his safety consulting background and explains the regulation's specifics, including temperature triggers, hazard assessments, control measures, and required employee training. He also discusses the potential penalties for non-compliance and provides valuable resources for restaurant owners to ensure a safe work environment. 00:00 Introduction to Workplace Safety 00:14 Welcome to the Self-Insurance Podcast 00:36 Meet Mike Geosano 01:27 Unique Hazards in Restaurants 01:45 CalOSHA's New Indoor Heat Regulation 02:53 Specific Requirements for Restaurant Owners 05:20 Assessment and Control Measures 09:18 Employee Training Requirements 11:13 Penalties for Non-Compliance 13:39 Resources and Final Thoughts Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    16 min
  8. From Chaos to Clarity: The Benefits of Outsourcing HR in the Restaurant Industry

    10/24/2024

    From Chaos to Clarity: The Benefits of Outsourcing HR in the Restaurant Industry

    In this episode of the Self Insurance Podcast by CRMBC, Heather Bischoff from Upskill Consulting joins us to explore the critical aspects of human resources management in small businesses.  Heather, who transitioned from case management to HR, highlights the importance of fractional HR and its role in preventing workers' compensation claims. She addresses common HR misconceptions, the complexities of employment law, and the financial benefits of investing in HR, even for smaller businesses.  Heather shares success stories, stresses the significance of proactive HR approaches, and discusses the implications of timely claim reporting to avoid litigation. Gain valuable insights to enhance your HR practices and maintain a compliant, efficient business environment. 00:00 Introduction to the Self-Insurance Podcast 00:22 Meet Heather Bishop of Upskill Consulting 01:00 The Role of HR in Business Operations 01:23 Challenges Faced by Restaurant Owners 02:10 Understanding Fractional HR 03:47 Common HR Misconceptions 05:31 The True Cost of HR 07:45 When to Hire HR for Small Businesses 08:31 The Importance of HR Compliance 10:29 Success Stories in HR Management 11:44 Workers Compensation and HR 14:41 Final Thoughts and Advice for Business Owners Please visit CRMBC for our latest news. Follow us on LinkedIn for content highlights. See the latest videos on YouTube to see us in action. And connect with CEO Kaya Stanley on LinkedIn.

    15 min
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Gain practical insights for safeguarding your restaurant's financial health and profitability on the Self Insurance Podcast. Hosted by Kaya Stanley, seasoned attorney and CEO of CRMBC, this series features insightful discussions with industry leaders and experienced operators. Learn how to navigate work comp challenges, optimize insurance strategies, and implement best practices from top performers and advisors in the restaurant industry. Success leaves clues, and this podcast is designed to uncover them for you.

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