What if the most important thing a product manager produces isn’t a roadmap, but a story? In this episode of Supra Insider, Marc Baselga and Ben Erez sit down with Josh Elman, partner at Andreessen Horowitz and former product leader at Apple, Twitter, Robinhood, Facebook, and LinkedIn. Josh explains why storytelling is the real art of product management and why every good story starts with the customer rather than a business metric. He also explains how that same story has to be shaped for three audiences: your team, your users, and now the AI tools you work with. They explore why onboarding is part of the story, from Josh’s first Twitter spec changing “What are you doing?” to “What’s happening?” to the empty chat boxes in today’s AI products. Josh shares how Life360 and Robinhood turned user objections into stronger narratives and the “layup” interview question most PM candidates flub. He closes with how to build storytelling as a skill through reps, Apple keynotes, and reading fiction. If you’re a PM whose roadmap starts with metrics instead of customers, a founder trying to make your product’s value obvious from the first session, or a candidate who struggles to tell a compelling story about your work- this episode is for you. All episodes of the podcast are also available on Spotify, Apple and YouTube. New to the pod? Subscribe below to get the next episode in your inbox 👇 Want company-specific interview intel? If you’re preparing for PM interviews at Meta, Netflix, Anthropic, OpenAI, Google, Stripe, DoorDash, Uber, or Figma… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below. Supra Insider listeners get $50 off all interview guides with promo code SUPRAINSIDER50 In this episode, we covered the following topics: * (01:00) Why storytelling is the real art of product management, and what Apple taught Josh about starting with the user’s story * (03:42) One story, three audiences: your team, your customers, and the AI you feed context to * (08:25) Metrics-first vs. customer-first: why the 78% who didn’t convert hold the big unlocks * (13:19) B2B vs. consumer stories, and why products like Linear win on feel rather than features * (18:38) Meta’s Muse, tuning a model to consumer use cases, and why a story can’t be everything to everyone * (23:58) Empty chat boxes, Josh’s first Twitter spec, and why AI products need built-in social proof * (32:32) The anatomy of a good story: a pithy description, specific examples, and how to get started * (37:16) Why the best onboarding doesn’t feel like onboarding, and the person over your shoulder * (40:40) Life360’s aha moment, objection handling, and Robinhood’s Social Security number wall * (49:59) Josh’s “layup” interview question and why most PM candidates flub it * (01:01:13) A storytelling bootcamp: Apple keynotes, reps, AI feedback, and reading fiction * (01:04:21) Where to find Josh: X, the a16z newsletter, and Medium * (01:06:03) Gratitude Corner: Josh thanks two groups of people: * Reid Hoffman and David Sze, who shaped how he thinks about consumer products at LinkedIn and later Greylock. * Kurt Knight and Ann Thai, his bosses at Apple, for what they taught him about storytelling and Apple’s culture. * And more! Links: * David Senra: Alexandr Wang episode: https://www.davidsenra.com/episode/alexandr-wang * Supra Insider #87: WTF is “Product Taste” (Sachin Rekhi): https://suprainsider.substack.com/cp/184468941 * Books mentioned: * Dungeon Crawler Carl (Matt Dinniman): https://www.goodreads.com/book/show/211721806-dungeon-crawler-carl * Hyperion (Dan Simmons): https://www.goodreads.com/book/show/77566.Hyperion * Project Hail Mary (Andy Weir): https://www.goodreads.com/book/show/54493401-project-hail-mary * The Malazan Book of the Fallen (Steven Erikson): https://www.goodreads.com/series/43493 * Mistborn: The Final Empire (Brandon Sanderson): https://www.goodreads.com/en/book/show/68428.Mistborn * The Way of Kings (Brandon Sanderson): https://www.goodreads.com/book/show/7235533-the-way-of-kings * a16z newsletter: https://www.a16z.news * Product Management is Still All About Telling Stories (Josh Elman, a16z): https://a16z.com/product-management-is-still-all-about-telling-stories/ * Reid Hoffman: https://www.linkedin.com/in/reidhoffman/ * David Sze: https://www.linkedin.com/in/davidsze/ * Kurt Knight: https://www.linkedin.com/in/kuknight/ * Ann Thai: https://www.linkedin.com/in/annthai/ * Josh Elman on X: https://x.com/joshelman * Josh Elman Medium: https://joshelman.medium.com/ * Josh Elman: https://www.linkedin.com/in/joshe/ * Marc Baselga: https://www.linkedin.com/in/marcbaselga/ * Ben Erez: https://www.linkedin.com/in/benerez/ If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed: To support the podcast, please check out the links below: * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here). * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% off some of these handpicked selections with code SUPRAxMAVEN. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com