Empire State Entrepreneurs: NY Business Law

David Pfalzgraf

Hosted by David Pfalzgraf, the managing partner of the law firm Rupp Pfalzgraf, LLC, Empire State Entrepreneurs is a fun and informative venue to feature clients, strategic partners, community leaders, and team members to talk about relevant issues for entrepreneurs and business owners throughout New York State. Guests of the podcast offer dynamic insight into the many stages of business ownership, along with opportunities to understand the legal issues surrounding entrepreneurship in NYS.

  1. FEB 3

    Empire State Entrepreneurs: Season 2 Best Of

    As Season Two comes to a close, Empire State Entrepreneurs takes a step back to reflect on the conversations, insights, and moments that defined the past nine episodes. This special best-of episode brings together standout clips, along with several never-before-heard moments, from business owners, creatives, technologists, and community leaders who shared candid perspectives on building, protecting, and growing businesses in New York State. From the evolving role of AI in traditionally conservative professions, to the parallels between entrepreneurship and filmmaking, to hard-earned lessons about passion, purpose, and sustainability, these conversations highlight the realities behind success—not just the headlines. Whether you’ve followed the podcast all season or you’re joining for the first time, this episode offers a thoughtful look back at the ideas that resonated most and the lessons worth revisiting as we look ahead. Episode Highlights & Key Themes The Practical Reality of AI in the Legal Profession Guests discuss how AI is already reshaping legal work—not by replacing judgment, but by automating time-intensive tasks like citation checks, legal research validation, and brief review. The takeaway: meaningful AI adoption happens in small, deliberate steps, not by handing over full decision-making. Old Technology, New Audiences From vinyl records to high-end audio systems, what was once considered legacy technology is finding new life with younger generations. The tactile, intentional experience of music - paired with the accessibility of streaming - has become a bridge between generations and a reminder that innovation doesn’t always mean abandoning the past. Entrepreneurship Through a Creative Lens Filmmaking is framed as entrepreneurship in its purest form: assembling teams, managing capital, competing across markets, and building something larger than yourself. The conversation highlights Buffalo’s growing creative economy and the persistence required to build sustainable ecosystems outside traditional hubs. The Power of a Clear Creative Foundation A decades-old creative brief remains the guiding force behind award-winning work, underscoring the value of clarity, discipline, and consistency. Tools and trends change, but a strong foundation continues to drive results. Innovation That Creates Jobs and Communities From AI-driven construction platforms to solar technology and semiconductor innovation, guests reflect on how venture-backed ideas scale into real-world impact; creating jobs, attracting talent, and strengthening regional economies. Arts, Education, and Lasting Impact Arts education programs demonstrate how confidence, communication, and collaboration can transform young people in a matter of weeks. These experiences reinforce the role of business and community leaders in creating access and opportunity. Passion Isn’t Enough...And That’s Okay One of the season’s most reflective moments challenges the “follow your passion” narrative. Sustainable success lives at the intersection of passion, competence, and compensation—an insight especially relevant for founders navigating career pivots and new ventures.

    13 min
  2. 12/02/2025

    Michael Serotte of Serotte Law

    In this episode of Empire State Entrepreneurs, host David Rupp sits down with longtime friend and renowned immigration attorney Michael Serotte, founding partner of Serotte Law. Known for his deep expertise in business immigration and an entrepreneurial approach to law, Michael shares the remarkable story behind building one of the country’s most respected immigration practices—right from Buffalo, NY. Michael’s path wasn’t traditional. From accounting to entrepreneurship to mountaineering, his story is driven by curiosity, resilience, and the willingness to bet on himself. He talks candidly about getting fired from early legal jobs, discovering immigration law almost by accident, the pivotal case that shaped his future, and how a single client relationship ultimately opened doors to Silicon Valley’s startup ecosystem. Michael and David also explore: How immigration law became a strategic business opportunityThe origins of Serotte Law and its rise as a go-to firm for venture-backed foundersThe impact of AI on the legal profession—and why hospitality still winsThe importance of strategic partners, including his longtime colleague Rita RaghavanThe power of relationships and serendipity in entrepreneurshipMichael’s passion for physical fitness, mountaineering, and personal challengeThis is an inspiring, funny, and insightful conversation about risk-taking, reinvention, and building a business with intention—with plenty of Buffalo flavor, sports talk, and entrepreneurial wisdom along the way. Episode Highlights Michael’s Early Life & Buffalo Roots Comes from a three-generation legal family, though immigration wasn’t initially part of the plan.Shares a poignant memory from 1984 with his father—the lesson to “look up” and appreciate the beauty in life.Learned humility and perspective through difficult early-career experiences.Career Detours and Hard Lessons Fired from multiple early jobs, often for refusing to follow “the way things have always been done.”Spent time in accounting, real estate development, and a fascinating but short-lived consulting role in Washington, DC.Waiting tables in DC became one of his most formative professional experiences.Discovering Immigration Law Returned to Buffalo in 1992 to work with his father’s former partners in an immigration-only practice.Quickly saw the unique business model of immigration law—particularly its flat-fee structure and opportunities for process optimization.Realized that immigration law offered the perfect blend of entrepreneurial clients, federal practice freedom, and process-driven efficiency.A Precedent Case That Changed Everything Helped a client’s developmentally disabled sister obtain citizenship through a creative, unconventional approach.The case later became federal precedent—cementing Michael’s reputation for innovative problem-solving.The Breakthrough: Silicon Valley Left his firm in 1997 to start Serotte Law, beginning with five clients in a Kenmore basement.A long-term client, Lev, built and sold a telecom startup for over $1B—opening doors for Michael in the Bay Area.Represented Stanford founders, joined the StartX ecosystem, and became a go-to immigration counsel for venture-backed startups.Building a Modern Immigration Firm Grew Serotte Law to 30+ employees, serving clients nationwide.Credits much of the firm’s success to partner Rita Raghavan and her operational leadership.Believes immigration law is increasingly shaped by:AI-driven process improvementsCompetition based on service, not priceDeep client relationships and responsivenessThe importance of hospitality in legal practiceAI, the Future of Law & Empowering Underserved Clients AI raises the baseline, enabling weaker lawyers to perform better—but also pushing great lawyers to differentiate through service.Sees an opportunity to democratize high-quality immigration guidance with lower-cost, tech-enabled solutions.Life Beyond Law: Fitness, Friendship & Mountains Shares stories of his mountaineering adventures, including summiting Mount Rainier.Training now to climb Pico de Orizaba (18,500 ft) in Mexico.Believes physical challenge fuels mental clarity, discipline, and resilience.What’s Next Remains energized by business challenges, problem-solving, and serving the next generation of immigrant entrepreneurs.Envisions a future where immigration knowledge becomes more accessible and more affordable through technology.

    50 min
  3. 11/04/2025

    Tricia Barrett of Crowley Webb

    Tricia Barrett is the Chief Executive Officer at Crowley Webb and Praxis. Recognized in Business First’s Power 200 (ranked as high as #62), she serves on boards including United Way of Buffalo & Erie County, Buffalo Prep, and the Buffalo Niagara Partnership. A Buffalo native, she studied communications at John Carroll University, and once completed a semester at sea on a 134-foot sailboat. Highlights include Buffalo beginnings & education: Elmwood Franklin, Buffalo Seminary, Williamsville South; communications at John Carroll; life-changing Semester at Sea.Early career in advertising: Client service at The Wolf Group (Cleveland & Rochester), working on Dirt Devil, Wegmans, and tourism.Coming home to Buffalo: Joining Crowley Webb; learning from agency legends and a culture built on loyalty and longevity.Acquiring Praxis: Why Crowley Webb took the “unusual” leap to acquire a client (2010), Tricia’s shift into operations, and the art + science + skill model that followed.From creative boutique to analytics leader: Building a 10-person analytics team; proving and predicting performance rather than “throwing it at the wall.”Leading through COVID: Stepping up as a people-first leader; Praxis’s role in recruiting for Moderna’s COVID-19 vaccine trial; rapid, responsible growth.AI & the next 40 years: Embracing AI across departments, repurposing talent, hiring for new roles (yes, even TikTok specialists), and keeping an independent edge.Brand experiences & content: Event activations like Highmark’s Bills fan storytelling trailer, capturing 800+ fan stories.Service & community: Social justice focus; being intentional with board service and time outside work.Personal notes: Travel, time on the water, hockey-aunt life, learning golf...and a two truths gem: fly-fishing with President Carter.Key Takeaways Purposeful > reactive: Strategic pauses and intentional choices lead to durable growth.Sometimes tried-and-true wins: Refining proven processes can outperform constant reinvention.Greatest risk can be not taking one: Crowley Webb’s acquisition of Praxis reshaped the agency.Art + science drives results: Creativity lands harder when paired with analytics and proof.Leaders serve first: Tricia’s mantra (“Serve”) guided COVID-era leadership and culture.Careers aren’t ladders anymore: Think jungle gym - lateral moves, new skills, evolving roles.Embrace AI thoughtfully: Use it to elevate thinkers, efficiency, and client outcomes—not replace judgment.

    47 min
  4. 10/07/2025

    John Osberg of WNY PGA

    In this episode of the Empire State Entrepreneurs: New York Business Law Podcast, host David Pfalzgraf welcomes longtime friend and community leader John Osberg - entrepreneur, endurance athlete, growth strategist, and current Director of Development & Partnerships for the PGA of America – Western New York Section. John’s story is anything but linear. From unexpected opportunities in Buffalo’s early startup scene to founding his own consulting firm and now advancing golf’s role in community engagement, John shares the lessons of grit, resilience, and open-mindedness that shaped his path. The conversation touches on: Lessons learned from working in Buffalo startups before the rise of 43North.How LinkedIn became a cornerstone for John’s professional and community connections, well before it was mainstream.His work with the PGA of America to expand access, support veterans, and diversify the game of golf.The role of physical and mental health in entrepreneurship, including his journey from unhealthy habits to ultra-endurance athlete.Why “training for life” and setting intentional goals are essential for entrepreneurs, leaders, and anyone striving for impact.Episode Highlights From Jaguar to Startup Office: John recalls the day he showed up to his first tech interview in 2012—only to find the “headquarters” was in an apartment. That moment launched a five-year crash course in grit and resilience.Ahead of the Curve on LinkedIn: Encouraged by his father in 2008, John built a professional brand early on LinkedIn that continues to shape his career opportunities and impact.Golf as a Platform for Good: In his current PGA role, John is leading initiatives that support youth development, diversify the sport, and, through PGA HOPE, literally save veterans’ lives.Training for Life: After hitting rock bottom in 2019, John cut out alcohol, rebuilt his health, and discovered ultra-endurance sports as a path to physical strength, mental clarity, and community leadership.Mind Over Miles: John joined Buffalo’s 24-hour run/walk for mental health awareness—logging 70 miles and showing the next generation of leaders what it means to go all in.Entrepreneurial Mindsets: Resilience, open-mindedness, and “GSD” (get stuff done) remain the core principles that have carried John across industries and into his dream role.

    1h 9m
  5. 09/02/2025

    Sam Marrazzo of Buffalo Niagara Medical Campus

    In this episode, David sits down with Sam Marrazzo, Chief Innovation Officer at the Buffalo Niagara Medical Campus (BNMC) and adjunct professor at UB School of Management. They cover Sam’s remarkable career journey, from immigrating from Calabria, serving in the U.S. Navy, and leading R&D at Praxair, to becoming a champion of Buffalo’s startup and innovation community. Sam highlights real-world examples of startups that thrived with BNMC support, the qualities he looks for in entrepreneurs, and how he helps business leaders embrace technology and AI. Listeners will also hear how UB’s student projects are transforming local companies, why data governance is the foundation for any AI initiative, and what businesses should do now to prepare for the future. From Italy to Buffalo: Sam shares his journey as an Italian immigrant, his U.S. Navy service working on F-18 electronics, and how curiosity for technology shaped his career. Corporate to Community: After years at Praxair leading R&D projects, Sam shifted focus to Buffalo’s entrepreneurial ecosystem through the BNMC. Innovation in Healthcare: Example of helping Dr. Rifkin launch a disruptive sleep apnea platform, moving care from clinics to patients’ homes. Startup Stories: How BNMC guided companies like Sam Starks’ Green Project from concept to acquisition in just a few years. What Makes Entrepreneurs Successful: Grit, domain expertise, and the ability to stay “in the batter’s box” despite setbacks. AI & the Future of Business: Sam discusses his AI-focused teaching at UB, real-world projects with businesses, and why data governance is the critical first step for companies exploring AI. Partnership with UB Students: Unique capstone program where graduate students work directly with companies (law firms, manufacturers, tech startups) to deliver practical AI and innovation projects. Caution & Opportunity with AI: The tools are powerful, but companies must prepare by consolidating data, governing access, and aligning strategy to avoid falling behind. Personal Note: Sam shares his recent cycling adventure up the Stelvio Pass in Italy, starting in sunshine and ending in a snowstorm at nearly 10,000 feet.

    46 min
  6. 08/05/2025

    Colleen Heidinger and Pete Grum of 43North

    The city of Buffalo and the surrounding region have experienced a renaissance over the last 10-15 years, and in that time, 43North has played a huge role in attracting businesses to the area. On this episode of Empire State Entrepreneurs, host Dave Pfalzgraf connects with Colleen Heidinger and Pete Grum to discuss the competition, the organization's impact, and how Buffalo has become a place that entrepreneurs flourish. Episode Highlights 0:01:30 – David Pfalzgraf welcomes listeners to Year 2 of the podcast and introduces guests Colleen Heidinger and Pete Grum.0:05:10 – Pete Grum reflects on his path to Buffalo, career at Rand Capital, and transition into impact investing at Advantage Capital.0:15:40 – Investing in people: Pete shares the backstory of investing in early internet ventures, including Check.com and ACV Auctions.0:20:10 – Colleen details her move from LA and DreamWorks Animation back to Buffalo, inspired by the Buffalo Billion and a desire to give back.0:26:30 – Founding days of 43North: chaos, creativity, and creating a startup accelerator without a playbook.0:34:00 – Changing Buffalo’s mindset: from exporting talent to cultivating belief in the city’s entrepreneurial potential.0:39:25 – Colleen shares how she unexpectedly became President of 43North in 2020, just weeks before the pandemic hit.0:45:15 – Scaling the mission: from national press and ACV to deeper local impact through grants, programs, and career fairs.0:49:45 – The story of Top Seedz: a 43North-backed business that’s changing lives and hiring refugees in Buffalo.0:54:00 – Pete introduces the 43North Foundation: how it's using proceeds from successful exits to reinvest in the ecosystem.1:00:30 – What’s ahead in 2025: a competitive application cycle, five $1 million investments, and continued national attention.1:05:50 – The call to action: how Buffalo’s business leaders can support startups through investment, mentorship, and corporate partnerships.1:13:10 – Final thoughts: legacy, mindset, and how 43North is rewriting Buffalo’s story, one startup at a time.

    44 min
  7. 07/01/2025

    Peter McGennis, Multi-Media Storyteller

    In this heartfelt and inspiring episode, host David Pfalzgraf welcomes his lifelong friend, creative force, and Buffalo native Pete McGennis. From childhood memories in Buffalo to the creation of Harley-Davidson’s only co-branded product, and now seven feature films and counting, Pete’s journey is a masterclass in resilience, storytelling, and following your joy. They reflect on Pete’s early entrepreneurial adventures, including building a national brand (Cool Sack), and dive deep into his evolution as a filmmaker and creative entrepreneur. Along the way, Pete shares life lessons on adversity, creative risk, community-building, and why time - and joy - are the most valuable currencies. Episode Highlights:  Pete and David's lifelong friendship, growing up in Buffalo How childhood creativity and sports laid the foundation for storytelling From college theater to summers in LA, and a return to Buffalo with new perspective The birth of “Cool Sack,”  transforming a family idea into a Harley-Davidson success story Lessons from 14 years working with Harley, manufacturing locally, and facing a corporate pivot How losing the Harley contract sparked Pete’s full leap into filmmaking The bold decision to shoot a feature film in New Orleans and the fear, risk, and joy that came with it Telling Buffalo’s stories: Crystal Beach, Queen City, and Bubble Girl Why storytelling is a service, and how Pete helps businesses share their purpose through music and film Sneak peek into his new film St. Peter Street, a Buffalo–New Orleans musical comedy Reflections on creative purpose, time as currency, and building a life centered on joy Pete’s next dream: a solo album, new films, and helping others find purpose through storyKey Takeaways: Adversity often hides opportunity. Pete’s biggest creative breakthroughs came after career challenges.Joy is the compass. Whether creating for film, business, or music, Pete’s north star is always joy and connection.Time is currency. Choose wisely where your energy goes - it’s your greatest creative asset.Buffalo is a muse. From storytelling to location filming, the Queen City is deeply embedded in Pete’s work and identity.

    51 min
  8. 06/03/2025

    Brian Higgins of Shea's Performing Arts Center

    Brian Higgins has been a mainstay in Buffalo for decades. Even in his time in state and federal government, he was fighting to give Western New York the best opportunities to thrive. Now, as CEO and president of Shea's Performing Arts Center, the former congressperson comes back home to serve the community through the arts. Listen as Brian takes Dave from his humble beginnings in South Buffalo all the way to the nation's capital, and back again. Brian Higgins' Early Life and Education Born and raised in South Buffalo, the second youngest of five.Father: Union bricklayer and Buffalo City Council member (1969–1978); Mother: Grammar school teacher.Earned both undergraduate and graduate degrees from Buffalo State College.Attended Harvard University for a Master’s in Administration and Policy in 1996—funded by a fellowship endowed by Bob Wilmers (former M&T Bank CEO) after Higgins initially deferred due to cost.Political Career Highlights Elected to Buffalo City Council at age 25, then to the New York State Assembly, and later to the U.S. House of Representatives (2004–2023).Focused on transforming Buffalo rather than seeking national impact.Major legislative victory: $300 million settlement from the New York Power Authority used to redevelop Buffalo’s waterfront—leveraged during the relicensing of the Niagara Power Project.Advocated for and helped shape federal and state historic tax credits, instrumental in Buffalo’s downtown renaissance. Leadership at Shea’s Performing Arts Center Took over as CEO in 2023, seeing Shea’s as both a cultural treasure and an economic catalyst for downtown Buffalo.Announced an ambitious $60 million capital improvement plan, including:$15M expansion to improve traffic flow and facilitiesRenovations at 710 Main and Shea’s Smith TheatersDevelopment of artist lofts and digital signage across the theater districtStressed the economic multiplier effect of shows like The Lion King, which brought 68,000 attendees and $19 million in local spending.Revitalizing Downtown Buffalo Emphasized Shea’s role in revitalizing the theater district as a vibrant, 24/7 destination.Working with local businesses, architects, and government to blend art, culture, and urban development.Plans include improved streetscapes, lighting, signage, and pedestrian engagement—drawing parallels to Times Square. Reflections on Congress and Transition to Local Leadership Candid critique of Congressional dysfunction, citing gridlock, government shutdown threats, and wasted potential.Felt constrained as one of 435 in Congress; sought a more direct and tangible local impact.Now finds fulfillment in community-based leadership, where incremental progress is more achievable and visible.Personal Values and Community Vision Strong ties to Buffalo’s neighborhoods and appreciation for its historical assets.Advocates for inclusive economic growth across all Buffalo communities.Inspired by Michael Shea’s original mission—creating accessible entertainment for working people.Describes himself as more introverted than most expect and passionate about world history and service.Teased a possible future book based on reflections from visits to nearly 100 countries during his congressional service.Call to Action for the Business Community Encourages business leaders to engage with Shea’s capital campaign.Opportunities include naming rights and other contributions to support Shea’s as a pillar of Buffalo’s cultural and economic life.Reinforces that Shea’s is community-owned and its stewardship is a collective responsibility.

    44 min
5
out of 5
8 Ratings

About

Hosted by David Pfalzgraf, the managing partner of the law firm Rupp Pfalzgraf, LLC, Empire State Entrepreneurs is a fun and informative venue to feature clients, strategic partners, community leaders, and team members to talk about relevant issues for entrepreneurs and business owners throughout New York State. Guests of the podcast offer dynamic insight into the many stages of business ownership, along with opportunities to understand the legal issues surrounding entrepreneurship in NYS.