The UHNW Institute Podcast

The UHNW Institute

THE UHNW Institute Podcast, a bi-monthly series, explores the wealth management industry that serves the UHNW, providing voice to the firms and families they serve as they seek to build, grow and nurture the wealth from one generation to the next. Looking beyond money, the podcast aligns with the Institute’s mission to incorporate the Ten Domains of Family Wealth, with topics related to the financial, investment, governance, estate planning, philanthropy, risk management, leadership, learning and development, health and wellness and family dynamics of the UHNW.

  1. 1d ago

    Michael Zeuner: The Making of an Integrated Advisor

    Private Wealth Podcast — Michael Zeuner, WE Family Offices Episode summary Host Joe Reilly speaks with Michael Zeuner, managing partner at WE Family Offices and co-founder and board member of the Ultra High Net Worth Institute. Michael traces his career from consulting at Andersen Consulting and Booz Allen through senior roles at Chase Manhattan, JP Morgan Private Bank and Gen Spring Family Offices, to co-founding WE Family Offices in 2013. Along the way he unpacks the industry's shift from a supply-side, product-manufacturing model to a demand-side, advice-led one, the emergence of open architecture, and what it takes to build a sustainable, scalable advisory business without losing the intimacy that ultra high net worth families expect. He closes with reflections on talent development, common mistakes families make after a liquidity event, and how AI is reshaping business development in the wealth management sector. In this episode Early life and education, and a formative mentorship at Shawmut Bank that shaped his approach to client workFoundational lessons from his consulting years about advice being disconnected from product economicsMeeting Mel Lagamasino at Chase Manhattan Private Bank and the early experiments that became open architectureWhy JetBlue became an internal reference point for a demand-driven business modelThe move to Gen Spring Family Offices, its growth through acquisition, and hard-won lessons on cultural alignment in M&APartnering with Pat Soldano (Simric) and Santi Uyoha (TBK) and how those relationships shaped the retainer-fee, non-discretionary modelFounding WE Family Offices in 2013 on flat fees, non-discretionary advice and keeping control with the familyWhere scale genuinely helps (reporting, technology, manager due diligence) versus where it does not (the advisory relationship itself)Building and retaining advisory talent, including why the first two to three years are the highest turnover riskCommon mistakes families make after a major liquidity eventHow AI-driven search is changing inbound business development for boutique advisory firms Guest Michael Zeuner is a managing partner at WE Family Offices and a co-founder and board member of the Ultra High Net Worth Institute. He previously served as senior executive partner at Gen Spring Family Offices and as Global Head of Wealth Solutions at JP Morgan Private Bank. He holds an MBA from the University of Chicago Booth School of Business and a BA from Brandeis University, and hosts the Wealth Enterprise Briefing Podcast. Host Joe Reilly, head of Circulus Group, a family office network based in Greenwich, Connecticut. Find out more about The Institute here - https://www.uhnwinstitute.org/

  2. May 20

    The Global Experience Economy: How UHNW Families Are Redefining Luxury

    INTRO: Welcome to the SFO Circle Podcast, where we explore the ideas, strategies, and evolving dynamics shaping today’s single family offices and the families they serve. I’m Kristen Oliveri, Senior Advisor to the Institute and the SFO Circle, and in this episode, we turn to a topic that continues to gain momentum across the ultra-high-net-worth community: the rise of the global experience economy. Today, I’m joined by Teresa Chope, CEO and Founder of Gallivant, for a conversation on how today’s wealth holders are redefining luxury through experiences, from major global events like the Olympics, World Cup, and Formula 1 to more bespoke, invitation-only moments that blend travel, access, and connection. Together, we'll explore what's actually driving today's most discerning families — beyond the familiar narratives — how the global lifestyle calendar has evolved from a list of events into a strategic tool, what it really takes to access the world's most coveted moments, and where Teresa sees the experience economy heading over the next few years. It’s a conversation about access, intention, and how experiences are becoming one of the most meaningful expressions of wealth today. Let’s dive in. QUESTIONS: Teresa, there's been no shortage of commentary about ultra-wealthy families shifting from possessions to experiences. The New York Times, Robb Report, Condé Nast — everyone is covering it. But you're in the rooms with these families. What is the conventional wisdom getting wrong, or oversimplifying, about what's actually happening at the UHNW level? How has the concept of a “global lifestyle calendar” evolved for UHNW individuals and families? Why do major global events—like the Olympics, World Cup, or Formula 1—hold such strong appeal for this audience? How are families using these events not just for entertainment, but for connection, networking, or multi-generational bonding? Art is something we don't always associate with the experience economy in the same breath as Formula 1 or the Olympics — but you've described it as one of the most quietly powerful anchors on the UHNW calendar. Can you talk about that? What does access at the highest level look like— or the kind of invitation-only previews that never make it into any publication? What are some of the anchor events that tend to show up on the UHNW social calendar each year? Can you walk us through the different tiers of access that exist around major global events? What separates traditional VIP hospitality from the truly ultra-exclusive experiences? Are UHNW clients increasingly seeking experiences that feel private, behind-the-scenes, or invitation-only? Private aviation is often framed as a convenience, a time-saver. But in your experience, has it fundamentally changed what's even possible for a family trying to construct an ambitious global life — in ways that go beyond logistics? Is it primarily about efficiency and flexibility, or does it unlock a different level of access entirely? What trends are you seeing in how ultra-wealthy families pursue their personal passions and interests globally? Are younger generations approaching luxury travel and global experiences differently than previous generations? If someone wanted to start building their own global events calendar, what would be the first two or three experiences you would recommend? CONCLUSION: As we’ve explored today, the rise of the global experience economy is reshaping how families think about wealth, not just as something to preserve, but as something to live. From intentional global calendars to art previews that never make it into print, to multi-generational journeys that become part of a family's defining story — the through line is always the same: the most meaningful experiences don't happen by accident. They're designed. A special thank you to Teresa Chope for sharing her perspective and insights with us. And thank you, as always, for being part of the SFO Circle community. If you enjoyed this conversation, we invite you to subscribe, share, and continue engaging with us as we explore the ideas shaping the future of single family offices.

    The Global Experience Economy: How UHNW Families Are Redefining Luxury
  3. Apr 29

    The Future of Leadership in Wealth Management: Coaching & Mentorship Strategies

    This episode examines one of the defining challenges in ultra high net worth wealth management and family office environments: how do you identify, develop, and retain the next generation of leaders at a time when client expectations, generational values, and organisational cultures are all shifting simultaneously? Drawing on the experience and perspectives of Milton Pedraza and Richard Orlando, the conversation moves from the conceptual to the practical. It covers the meaningful distinctions between coaching and mentorship, the conditions that allow emerging leaders to genuinely flourish, and why so many high-calibre firms inadvertently stall the development of their best people despite having every intention to do the opposite. At its core, this is an episode about trust: how leaders earn it from clients, how organisations earn it from their people, and how the field of wealth management must evolve its culture and leadership philosophy if it is to attract and hold the talent it needs for the long term. After listening to this episode, practitioners and leaders in wealth management and family office contexts should come away with: A clearer understanding of the difference between coaching and mentoring, and when each is most appropriate.Practical insight into the conditions that either support or undermine leadership development within high-calibre organisations.A more nuanced view of what emerging leadership looks like beyond technical competence or seniority.Specific prompts for reflecting on how their own organisations approach talent development and retention.A stronger appreciation of the generational dynamics shaping client and colleague expectations in wealth management today.Concrete questions to ask when evaluating whether their firm’s leadership culture is fit for the next decade.

  4. Mar 27

    A Blueprint for Multi-Generational Success: Building a Coalition of the Willing | Part Two

    Coalition of the Willing - Part Two In this episode, co-authors Bryn Monahan, Meredith Straight Thomas, Paul Edelman and Russ Haworth explore the evolving concept of leadership and governance within family enterprises, emphasizing the importance of creating inclusive, resilient systems that go beyond traditional succession models. We unpack how coalition-building, behavioral change, and advice play crucial roles in fostering long-term sustainability. Main Topics Covered:The shift from single successor to a coalition approach for leadershipDeveloping behavioral habits and decision-making models for effective governanceEnhancing family cohesion and identity through inclusive participationThe role of external advisors in supporting transition and developmentCreating resilience and long-term sustainability across generationsPractical tools like decision grids and running governance 'gyms' to build capacity Chapters00:00 - Introduction to the White Paper: Building a Coalition of the Willing 02:51 - Moving from linear succession to coalition-based leadership models 03:51 - The importance of creating systems allowing multiple voices 04:35 - How diversity of experience enriches family enterprise resilience 05:57 - Transition from single leader to a coalition: benefits and challenges 08:15 - Evolving identity and participation in family governance 09:36 - Enhancing family cohesion through diversified paths and roles 12:24 - The importance of parallel readiness: governance reform and developmental work 14:58 - Developing capabilities like judgment, communication, and EQ 16:42 - Overcoming behavioral habits and systemic patterns in family governance 19:34 - The complexity of behavioral change vs. structural changes 22:44 - Practical examples of behavioral development (junior boards, incremental leadership) 29:22 - Cultivating a culture that values disagreement and open dialogue 32:18 - The metaphor of 'governance gym' to build sustained behaviors and habits 35:47 - The importance of explicit problem-solving models and decision grids 39:56 - The risk of divergence from agreed governance practices and how to mitigate 42:49 - The resilience benefits of coalition-based governance for long-term continuity 44:18 - Shifting perceptions of stewardship and leadership responsibility 48:06 - The expanding role of advisors in supporting behavioral and systemic change 49:42 - Future of advisory roles: practicing governance beyond structural design This episode emphasizes that effective governance in family enterprises is a behavioral journey supported by systemic tools. External advisors are pivotal in helping families navigate discomfort and ingrained patterns to achieve resilience and long-term success. Links: White Paper - Part One White Paper - Part Two

  5. Mar 11

    Family at the Center: Redefining the Role of the SFO

    SummaryThis episode explores the vital role of learning within single family offices, emphasizing how cultivating a culture of curiosity, development, and leadership can create lasting resilience beyond financial assets. Guests share insights on building a learning ecosystem, the importance of internal competencies, and practical strategies for integrating learning into family office practices. Chapters 00:00 Introduction: The Shift to Family-Centered Learning in SFOs 01:24 Why Learning Matters More Than Ever in Family Offices 03:02 The Multifaceted Approach to Learning and Development 04:56 What Gets Missed Without Focus on Learning 06:02 Values, Culture, and Legacy in Family Learning 07:52 Creating a Culture of Growth and Curiosity 12:50 Defining the Chief Learning Officer Role in Family Offices 14:39 Building a Culture of Growth: Fixed vs. Growth Mindset 17:17 Internal Competencies for Family Members and Staff 19:20 Introducing Learning Topics in Family Meetings 22:20 Engaging the Next Generation Through Tailored Learning 24:49 Outsourcing Learning and Development in Family Offices 28:25 Seizing Found Moments for Learning Opportunities 34:28 Key Mindset Shifts for Families Regarding Learning 36:16 Integrating Learning into Family Retreats and Meetings 38:22 Conclusion: Building Resilience Through Family Learning Resources JPMorgan Wealth Management - https://www.jpmorgan.com Twinwood Family Office - https://twinwoodfamilyoffice.com The Cenozia Group - https://cenozia.com Carol Dweck's research on Mindset - https://mindset.yale.edu Citizen Kid Book Series - https://citizenkid.com Behavioral Finance Museum in Chicago - https://behavioralfinancemuseum.com Guest links LinkedIn - https://linkedin.com/in/kristin-oliveira LinkedIn - https://linkedin.com/in/stacey-allred LinkedIn - https://linkedin.com/in/vanessa-reniers LinkedIn - https://linkedin.com/in/bill-woodson

    Family at the Center: Redefining the Role of the SFO

Ratings & Reviews

5
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3 Ratings

About

THE UHNW Institute Podcast, a bi-monthly series, explores the wealth management industry that serves the UHNW, providing voice to the firms and families they serve as they seek to build, grow and nurture the wealth from one generation to the next. Looking beyond money, the podcast aligns with the Institute’s mission to incorporate the Ten Domains of Family Wealth, with topics related to the financial, investment, governance, estate planning, philanthropy, risk management, leadership, learning and development, health and wellness and family dynamics of the UHNW.