The Supportive Podcast

Help Scout
  • 5.0 (3)
  • MANAGEMENT
  • UPDATED MONTHLY
The Supportive Podcast

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

  1. Episode 7 — Getting Started in Support

    FEB 7

    Episode 7 — Getting Started in Support

    Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans.

    21 min
  2. Supportive Shorts - Change for Santa

    12/19/2024 · BONUS

    Supportive Shorts - Change for Santa

    In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.

    13 min
  3. Episode 6 — Support Teams of 2028

    12/04/2024

    Episode 6 — Support Teams of 2028

    A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean? Listen now, or visit https://www.helpscout.com/resources/supportive-podcast/S1E6/ for a video version, plus show notes and further reading.

    30 min
  4. Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    10/24/2024 · BONUS

    Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    Mat shares a special crossover: Episode 6 of Epochal Growth with host Sarah Caminiti interviewing Ben McCormack, a customer experience expert, who discusses the importance of customer journey mapping in fostering customer-centricity within organizations. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth

    55 min

  5. 10/09/2024 · BONUS

    Supportive Shorts — My First Customer Service Job

    Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.

    3 min
  6. Episode 5 - Escape the Queue

    09/23/2024

    Episode 5 - Escape the Queue

    Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more.

    33 min
  7. Episode 4 - Greatest Mistakes in Customer Service History

    08/29/2024

    Episode 4 - Greatest Mistakes in Customer Service History

    In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/

    19 min

  8. 08/15/2024 · BONUS

    Supportive Shorts - Time is Money

    Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices.

    4 min
See All (14)

Trailer

Ratings & Reviews

5
out of 5
3 Ratings

About

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Information

  • Creator
    Help Scout
  • Years Active
    2024 - 2025
  • Episodes
    14
  • Rating
    Clean
  • Copyright
    © 2024
  • Show Website
    The Supportive Podcast

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