The Double Duty Agent® Podcast with Carla Higgins

Carla Higgins

The Double Duty Agent® Podcast with Coach Carla is for real estate agents who are building their business alongside another career, family responsibilities, caregiving, school, or a full life. If you have ever felt behind, overwhelmed, inconsistent, or unsure how to make real estate work with the time you actually have, this podcast was created for you. Coach Carla Higgins, founder of Double Duty by Design™, helps busy agents turn limited time into focused, income-producing action so they can build a real estate business that fits their life and helps their license become a path to income, freedom, and confidence. Each week, you’ll get practical coaching, mindset support, real agent stories, and simple systems to help you focus on what matters most: conversations, appointments, clients, closings, and income. This is not about hustle, comparison, or building your business like everyone else. It is about building by design. You are not behind. You are building.

  1. 2d ago

    3 Ways to Build Your Real Estate Confidence Faster

    You do not need another month of training before you begin. You need the right preparation, intentional practice, and enough repetitions to prove to yourself that you can handle the conversation. This podcast is for the real estate agents building their dream life and business on their terms, especially if you are working another job, raising a family, or building it all at once. Over the last few episodes, we have talked about asking for the appointment, leading a successful listing appointment, and holding a buyer strategy session. But knowing what to do does not always mean you feel confident enough to do it. In this episode of the Double Duty Agent Podcast, Coach Carla shares three practical confidence builders that will help you move from learning into action. You'll learn: • How to prepare for a conversation without getting stuck in preparation mode  • Why saying the words out loud builds confidence faster than reading or studying  • Several ways to practice, including AI, friends and family, mock appointments, other agents, and brokerage practice sessions  • How to use feedback to improve without tearing yourself down  • Why real-world repetitions are essential to building lasting confidence  • How the Double Duty by Design Confidence Labs help agents practice before the pressure is on Knowing what to do gives you direction. Practicing what to do gives you confidence. The Confidence-Building Cycle  Prepare.  Practice.  Perform.  Review.  Repeat. Confidence does not mean every conversation becomes easy. It means you trust yourself to stay present, listen, and find the next step when the conversation feels uncomfortable. Ways to Practice You do not need to wait until the perfect practice partner appears. You can practice: • With AI using voice mode  • With a supportive friend or family member  • Through mock buyer strategy sessions  • Through mock listing appointments  • With another real estate agent  • During conversation or dialogue practice at your brokerage  • Inside a Double Duty by Design Confidence Lab Before deciding you have no one to practice with, look at what is already available inside your brokerage, your community, and your computer. AI Practice Prompts from the Episode Prompt 1: Act as a homeowner considering selling. I am a real estate agent practicing a listing appointment. Respond as the seller and ask me one question at a time. Include realistic concerns and objections. Do not coach me during the role-play. At the end, give me feedback on what I did well, where I sounded uncertain, and one thing I should practice again. Prompt 2: Act as a buyer who raises an objection during a buyer strategy session. Give me one objection at a time and allow me to respond. After I respond, continue the conversation naturally.  Do not coach me during the role-play. At the end, give me feedback on what I did well, where I sounded uncertain, and one thing I should practice again. For the best practice experience, use AI voice mode and say your responses out loud. Typing an answer is not the same as speaking through the conversation. "Knowing what to do gives you direction. Practicing what to do is what gives you confidence." Coaching Reflection Question  What is one real estate conversation or skill you need to strengthen?  Choose one way to practice it, put a practice session on your calendar, and give yourself the repetitions that will allow your confidence to grow. Join the Objection Handling Confidence Lab The next Double Duty by Design Confidence Lab is focused on objection handling. You will learn a practical framework, hear the skill modeled, work through realistic scenarios, receive feedback, and practice the conversation multiple times in a supportive environment.  The Confidence Lab is interactive, so plan to participate. You do not need to arrive confident. Building confidence is the purpose of the Lab. Visit https://DoubleDutyPodcast.com for registration details and upcoming Confidence Lab dates. Share this episode with one other agent who needs it, and if you found value, leave a 5-star review to help us grow this movement. Send us Fan Mail

    3 Ways to Build Your Real Estate Confidence Faster
  2. Aug 6

    Before You Open Doors: How to Lead a Buyer Strategy Session

    A strong buyer relationship does not begin with a showing. It begins with a conversation that creates clarity, sets expectations, and gives both you and the buyer a plan. This podcast is for the real estate agents building their dream life and business on their terms, especially if you're working another job, raising a family, or building it all at once. In this episode of the Double Duty Agent Podcast, Carla walks through the conversations that belong in a Buyer Strategy Session and explains why this appointment should happen before the first showing. When a buyer sends you a house and asks to see it right away, scarcity can make you feel like you have to drop everything and open the door. But showing homes before you understand the buyer's financing, timeline, priorities, decision-makers, and expectations can create confusion for everyone. The Buyer Strategy Session helps you move from reacting to guiding. It creates the foundation for a professional client relationship and helps the buyer understand the process before pressure and emotions take over. You'll learn: • Why the Buyer Strategy Session is the bridge between a real estate conversation and a professional client relationship • The questions to ask about motivation, timeline, financing, decision-making, priorities, and concerns • How to uncover what would create a five-star experience for the buyer before explaining your value • How to explain the buyer journey without overwhelming the client • How to set clear expectations around showings, communication, availability, open houses, and new construction • Why Double Duty Agents do not need to apologize for having defined showing hours and communication boundaries • How to connect your value directly to what the buyer said matters most • How to end the appointment with a readiness question, a clear next step, and the Magic Question Coach Carla also shares the Buyer Strategy Session closing flow: Recap what matters. Connect your value. Confirm the next step. Ask the readiness question. Ask the Magic Question. End with clarity. "The first step is not opening the door to a house. The first step is opening the conversation." Where are you currently reacting to buyer requests instead of leading the relationship? What is one conversation you need to add to your Buyer Strategy Session before your next showing? Send us Fan Mail

    Before You Open Doors: How to Lead a Buyer Strategy Session
  3. Jul 30

    GOT THE LISTING APPOINTMENT? HERE’S HOW TO LEAD IT

    Getting the appointment is only the beginning. Learn how to prepare, ask the right questions, connect your value to the seller’s priorities, and guide the conversation toward a signed agreement or clear next step. This podcast is for the real estate agents building their dream life and business on their terms, especially if you are working another job, raising a family, or building it all at once. In this episode of the Double Duty Agent Podcast, Coach Carla walks you through a successful listing appointment from beginning to end. You finally got the appointment, but now the questions start. What should you bring? How should you begin? When do you talk about price? How do you explain your value without reciting your entire listing presentation? And how do you end the conversation without saying, “Let me know what you decide”? A listing appointment is not simply a presentation you give to a seller. It is a decision-making conversation you lead with the seller. Your listing packet, CMA, forms, and marketing materials support that conversation, but they do not lead it. Carla breaks the appointment into a clear path so you can arrive prepared, keep the seller at the center, and guide the next right step with confidence. You’ll learn:     What to confirm, research, and prepare before arriving at the appointment     How to open the meeting, set the agenda, and establish yourself as the guide     The questions that uncover the seller’s motivation, timing, concerns, and decision-making process     How to tour the home through the seller’s eyes     How to use the Five-Star Experience question to discover what matters most     A simple formula for connecting your value directly to the seller’s priorities     How to discuss preparation, pricing, marketing, representation, and compensation     How to ask for the business and leave with a signed agreement or a specific next step  This is not about pressuring the seller or delivering a perfect presentation. It is about listening carefully, understanding what matters, providing clear guidance, and leading the conversation well. This isn’t just content. This is coaching. Let’s go. “The listing appointment is not a presentation that you give to the seller. It is a decision-making conversation that you lead with the seller.” The Listing Appointment Path A successful listing appointment has a clear flow:     Prepare before you arrive     Open the appointment and set the agenda     Understand the seller’s motivation, timing, concerns, and priorities     Tour the home through the seller’s eyes     Ask what would make this a five-star experience     Connect your value to what the seller said matters     Discuss preparation, pricing, and marketing strategy     Explain representation and compensation using broker-approved guidance     Guide the seller toward the agreement and next step  A Question to Take Into Your Next Appointment Before explaining everything you do, ask:  “What would make this feel like a five-star experience for you?” Then listen for what the seller values most, such as communication, timing, financial outcome, security, honest advice, less stress, or a clear plan. Once you know what matters, use this simple value connection: “You said ______ matters. That makes sense because ______. Here is how I help with that: ______.” Coaching Reflection Question What part of the listing appointment do you need to become more intentional about? Is it preparing before you arrive, asking deeper questions, connecting your value, discussing price, or guiding the final decision? Choose one part of the appointment and strengthen your plan before your next seller opportunity. Let’s Connect Join the community and get weekly coaching in your inbox at https://DoubleDutyPodcast.com. Share this episode with one other agent who has a listing appointment coming up. And if you found value, leave a 5-star review to help more Double Duty Agents find the support they need. Send us Fan Mail

    GOT THE LISTING APPOINTMENT? HERE’S HOW TO LEAD IT
  4. Jul 22

    Stop Waiting for Them to Ask: How to Get More Appointments

    You may be having plenty of conversations, but are you recognizing the opportunities inside them? Learn how to hear the clues, confidently invite someone to take the next step, and begin building a stronger real estate pipeline.  This podcast is for the real estate agents building their dream life and business on their terms, especially if you’re working another job, raising a family, or building it all at once. In this episode of the Double Duty Agent Podcast, Coach Carla continues walking through the Double Duty Agent Formula:  Conversations → Appointments → Clients → Closings → Income Conversations are where the formula begins, but conversations alone do not create income. You also have to recognize when someone may need your help and confidently ask for the appointment. Coach Carla breaks down the average conversion metrics agents should understand, including why approximately 25 meaningful conversations may lead to one appointment and why only about one out of every four appointments may become someone who is ready to move soon. The other appointments are not failures.  They are relationships, referrals, and future clients being added to your pipeline. You’ll also learn how to listen for CLUES, the life circumstances and real estate signals that may indicate someone is beginning to think about a move. You’ll learn: Why having conversations does not automatically lead to appointmentsHow realistic conversion expectations can help you stay encouraged and consistentWhat the CLUES framework is and how to recognize buying and selling signalsWhy curiosity and deeper questions matter more than forcing the conversationHow to ask for an appointment without using a yes-or-no questionWhy a “this or that” appointment ask makes the next step easierHow future appointments help you build a sustainable pipelineWhy patience and the Law of the Harvest are essential to long-term success This isn’t about pressuring someone into an appointment. It is about listening, becoming curious, and offering help when the opportunity is already present. “You don’t need to become someone you’re not. You simply need to recognize the opportunities that are already showing up in your conversations and have the confidence to invite someone to take the next step.” Where might you be hearing real estate clues in your conversations but stopping before you ask for the appointment? Choose one upcoming conversation and practice asking: “What would work better for you, an evening this week or sometime Saturday?” Links + Resources Access the Double Duty Agent resources, coaching calendar, Momentum Meter™, and Coaching Hub at:  https://thedoubledutyhub.com Join the Double Duty Agent community:  https://www.facebook.com/groups/doubledutyagent  If you found value in this episode, leave a 5-star review to help more Double Duty Agents find the podcast and build businesses that fit their lives. Send us Fan Mail

  5. Jul 16

    Every Conversation Is an Opportunity: The 4 Conversations That Move Your Business Forward

    Not every conversation leads to a closing—but every intentional conversation can move your business forward. Learn how to recognize the opportunities hiding inside the conversations you're already having.  EPISODE OVERVIEW This podcast is for the real estate agents building their dream life and business on their terms—especially if you're working another job, raising a family, or building it all at once. In this episode of the Double Duty Agent Podcast, Carla breaks down why simply "having conversations" isn't enough. The key isn't the number of conversations you have—it's recognizing the opportunity inside each one. Using the Double Duty Formula—Conversations → Appointments → Clients → Closings → Income—Carla shares four ways every conversation can strengthen your business, whether it leads to an appointment today or plants a seed for the future.  You'll learn: How to recognize appointment opportunities instead of letting them pass by unnoticed. The Magic Question that helps uncover referrals and keeps people thinking about you when real estate comes up. Why updating your database is really relationship-building—and how those small details help you stay top of mind when someone is ready to buy, sell, or refer.  This isn't just content. This is coaching. Let's go.  "Every conversation is an opportunity. Your job isn't to force the outcome. Your job is to recognize the opportunity."  COACHING REFLECTION QUESTION As you head into your conversations this week, ask yourself:  What opportunity might be inside this conversation? Could it lead to: An appointment? A referral? Stronger relationships in your database? A seed you'll harvest months from now?   Remember: consistency in conversations creates consistency in income.    Send us Fan Mail

    Every Conversation Is an Opportunity: The 4 Conversations That Move Your Business Forward
  6. Jul 9

    When You’re Doing All the Things but Still Not Getting Anywhere

    Last week was RISE week, and every time I teach RISE of the Double Duty Agent, I am reminded why this work matters so much. Not because agents need another class. Not because they need another checklist. Not because they need someone telling them all the things they should be doing. RISE matters because so many agents are trying to build a real estate business while carrying a full life -  another job, family responsibilities, caregiving, commitments, and often a lot of pressure they are not saying out loud. In this episode, I’m sharing what came up during the most recent RISE class and why so many double duty agents are not struggling because they are lazy, undisciplined, or not cut out for real estate. They may simply need a better design. Inside the episode, we talk about what happens when life gets full, why motivation is not enough to carry your business, and how to come back to the real estate success formula when you feel like you are spinning. You’ll also hear why guilt is not a business plan, why comparison to full-time agents can keep you distracted, and how busywork can quietly keep you away from the conversations that actually create momentum. If you have ever wondered, “Am I really cut out for this?” or “Why do I keep starting over?” this episode will help you slow down, see the pattern, and choose a more aligned next step. What You’ll Learn     Why starting strong and falling off does not mean you are failing     The difference between motivation and design     How the real estate success formula creates clarity     Why guilt can drain your energy but will not build your business     How comparison pulls you out of your own lane     Why busywork may be hiding the action that actually matters     What counts as progress before you see closings     How to choose a small aligned action that feeds the formula this week  Featured Quote “Motivation can help you start, but design is what helps you continue.” Your Next Step Choose one small aligned way to feed the formula this week. That might be:     one focused conversation block     five database calls     ten personal texts     one open house     15 minutes a day of intentional follow-up  Keep it simple. Keep it aligned. And remember: you are not trying to do everything. You are building rhythm. Links Mentioned and Double Duty Resources Join the RISE Waitlist:  https://coaching.mykwpc.com/rise-september-waitlist Subscribe to the Double Duty Download:  https://carlahasthekey.activehosted.com/f/4 Join the Double Duty Agent Facebook Community:  https://www.facebook.com/groups/doubledutyagent Register for Ignite After Dark:  https://coaching.mykwpc.com/ignite-after-dark Register for Double Duty Connect:  https://us02web.zoom.us/meeting/register/uv0aahB1TB-Clma4zhqpPw Send us Fan Mail

    When You’re Doing All the Things but Still Not Getting Anywhere
  7. Jun 25

    It’s TIME TO RISE as a Double Duty Agent

    If you feel like you are doing all the things in real estate but still not gaining traction, this episode will help you see the real gap. It may not be your effort. It may be that your effort is not connected to a clear formula yet. This podcast is for the real estate agents building their dream life and business on their terms, especially if you're working another job, raising a family, or building it all at once. In this episode of the Double Duty Agent Podcast, Carla speaks directly to the agent who is showing up, taking trainings, saving ideas, thinking about lead generation, and still wondering why nothing seems to be turning into momentum. If you have ever thought, “I feel like I’m working hard in real estate, but I’m still not getting anywhere,” this episode is for you. Carla breaks down the real reason many agents feel stuck, especially Double Duty Agents who are building their business around another career, family responsibilities, caregiving, bills, appointments, and real life. The core message is simple: You cannot build momentum from confusion. You can build momentum from clarity, consistency, a simple system, and the right actions repeated over time. But hard work alone is not enough if it is not connected to a clear success formula.  In this episode, you’ll learn:     Why collecting more information may be keeping you stuck instead of helping you move forward.     How to tell the difference between being busy and actually building your business.     Why you need a repeatable system that fits your actual life, not someone else’s schedule.     Why measuring only closings can make you miss the momentum you are already creating.     How support can help you identify the real gap in your business so you can stop spinning and start building. This episode also leads into RISE of the Double Duty Agent, a free Zoom training happening July 2 from 7:30 to 9:00 PM Eastern. RISE is designed to help agents step back, identify what is actually happening in their business, and walk away with a simple formula they can begin using right away. This isn’t just content. This is coaching. Let’s go. “You cannot build momentum from confusion.” Look at your real estate activity from the last seven days. Which actions created conversations? Which actions deepened relationships? Which actions moved someone toward an appointment? Which actions created a follow-up opportunity? Which actions created future pipeline movement? And which actions made you feel busy, but did not actually build your business? Links + Resources Register for RISE of the Double Duty Agent: https://DoubleDutyPodcast.com Share this episode with one other agent who feels like they are working hard but not gaining traction. And if this episode helped you see your business more clearly, please take a moment to leave a 5-star review. It helps other agents find the podcast and reminds them that they are not alone in building a business that fits their life. Double Duty by Design™. Your design. SEO Keywords:  dual career real estate agent, part-time real estate agent, Double Duty Agent, real estate agent lead generation, real estate agent momentum, real estate business growth, real estate success formula, real estate coaching for agents, real estate agent consistency, real estate agent schedule, real estate agent systems, real estate agent pipeline, real estate agent conversations, real estate appointments, how to grow a real estate business, why my real estate business is not growing, working hard in real estate but not getting results, real estate agent clarity, real estate agent accountability, RISE of the Double Duty Agent, Double Duty by Design™ Send us Fan Mail

    It’s TIME TO RISE as a Double Duty Agent
  8. Jun 17

    You’re Right. It Might Be a Ghosting Problem: The Real Reason Your Leads Go Quiet

    If your leads keep going quiet, this episode will help you figure out whether they are really ghosting you, not ready yet, or waiting for better follow-up. In this episode of The Double Duty Agent® Podcast, Carla talks about one of the most frustrating parts of real estate: leads who seem interested and then disappear. Whether the lead came from your database, an open house, online lead source, or social media, silence does not always mean the lead is dead. Sometimes it means they are not ready yet. Sometimes it means they are confused, overwhelmed, or unsure of the next step. And sometimes, if we are honest, the follow-up stopped before the relationship had enough time to grow. This episode will help you reconnect to the Season 3 formula: conversations create appointments, appointments create clients, clients create closings, and closings create income. When follow-up stops, the formula stops. So let’s talk about how to get it moving again. In this episode, you’ll learn: Why a quiet lead is not always a dead leadHow the “silent story” convinces agents to stop following up too soonWhy your lead generation pillar may not be broken, but your follow-up system may be missingHow silence shows up differently in your database, open houses, online leads, and social mediaWhy “not ready yet” is a nurture category, not a reason to disappearHow to use the Ghosting Audit and Quiet Lead Reset to reopen conversations with care and clarity Before you decide a lead ghosted you, ask yourself: How many times did I actually follow up?  Not how many times you thought about it. Not how many times you meant to. How many times did you actually reach out?Was my outreach a real conversation opener?  Did you say something specific, connect it to something they cared about, and ask a clear question?Did I offer a clear next step?  Not “let me know if you need anything.” A real next step, like scheduling 15 minutes, sending a few options, or checking back at a specific time.Use this three-step reset to reopen the conversation: Reconnect  Open with warmth and no shame.Re-clarify  Find out where they are right now.Re-offer  Make the next step simple and easy to say yes to.“When follow-up stops, the formula stops.” Ask yourself: Who have I labeled as a ghost who may actually need a better follow-up conversation? Then take one small step: Choose one lead generation pillar this week: DatabaseOpen housesOnline leadsSocial media Then choose five quiet leads from that pillar and complete the Ghosting Audit. Pick one person and use the Quiet Lead Reset to reopen the conversation with service, clarity, and consistency. Ready for more support as you build real estate alongside a full life? Head to DoubleDutyPodcast.com to join the Double Duty Community, subscribe to the Double Duty Download™ newsletter, submit a question for Coach’s Corner, and find resources designed to help you turn limited time into focused, income-producing action. If this episode helped you rethink your follow-up, please leave a 5-star review and share it with one other agent who needs the reminder that a quiet lead is not always a dead lead. SEO Keywords:  Double Duty Agent, real estate follow-up, real estate leads ghosting, open house leads, online real estate leads, real estate database follow-up, social media lead generation, dual-career real estate agent, income-producing action, Focused for More, Double Duty by Design Send us Fan Mail

    You’re Right. It Might Be a Ghosting Problem:  The Real Reason Your Leads Go Quiet
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About

The Double Duty Agent® Podcast with Coach Carla is for real estate agents who are building their business alongside another career, family responsibilities, caregiving, school, or a full life. If you have ever felt behind, overwhelmed, inconsistent, or unsure how to make real estate work with the time you actually have, this podcast was created for you. Coach Carla Higgins, founder of Double Duty by Design™, helps busy agents turn limited time into focused, income-producing action so they can build a real estate business that fits their life and helps their license become a path to income, freedom, and confidence. Each week, you’ll get practical coaching, mindset support, real agent stories, and simple systems to help you focus on what matters most: conversations, appointments, clients, closings, and income. This is not about hustle, comparison, or building your business like everyone else. It is about building by design. You are not behind. You are building.

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