Managed Chaos Podcast

Katrina Purcell

Welcome to the Managed Chaos podcast, where host, Katrina Purcell gives you the startup business rundown in less time than it takes you to get to work. You can find Katrina on all of your favorite podcasting apps as well as on Instagram and YouTube, where we are @managedchaospodcast. For additional resources or to continue the conversation, you can find Katrina Purcell on LinkedIn. https://www.linkedin.com/in/katrina-purcell/ https://www.themanagedchaospodcast.com/

  1. 4d ago

    Get Unmingled: LLCs, Credit Cards, and the 5 C's, Bankable, Part 2

    Using your personal credit card to fund your business? In part two of a four-part series on commercial debt, Katrina Purcell and Kevin Franzese, a 30-year commercial banker and author of Approved: How Bankers Actually Decide, cover the business basics founders skip until it’s too late. Kevin explains what a banker sees when your personal and business finances are mixed together. He also explains why “0% interest” credit card financing can leave you renting your money at 21%, and when a business credit card beats a debit card. He shares how many months of cash reserves a bank wants to see and how to build business credit from scratch. Then he breaks down the 5 C’s of credit, character, cash, collateral, capacity and conditions, including what a few mulligans on the golf course reveal about you. If you’re planning to apply for a loan, start your prep here. 🎙️ ABOUT THE GUEST Kevin Franzese has spent 30 years in commercial banking, sitting on the side of the desk where loan decisions actually get made. He is the author of Approved: How Bankers Actually Decide and the creator of How Bankers Decide, a content brand that cuts through financial misinformation and shows business owners what banks really look for before they say yes. Based in Tampa, Kevin also is on the boards for the Rotary Club of Tampa and Meals on Wheels of Tampa. Website: https://howbankersdecide.com Instagram: https://instagram.com/howbankersdecide YouTube: https://youtube.com/@UCe93dCfmw7WOiaO1bQgdqgA 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report. #ManagedChaosPodcast #BusinessCredit #5CsOfCredit #SmallBusinessLoan #BusinessCreditCard #LLC #SmallBusinessFinance #CashFlow #Founders #Entrepreneur

  2. Oct 21

    Talk To A Banker Before You Need One, Bankable Part 1

    Applying for a small business loan can feel like sending your application into a black box. In the first episode of a four-part series on commercial debt, Katrina Purcell sits down with Kevin Franzese, a 30-year commercial banker and author of Approved: How Bankers Actually Decide. Kevin explains why the first thing to do is talk to a banker long before you need a loan. He also covers why your personal credit score drives smaller business loans, and how SBA loans actually work. He shares where to get a business plan for free through your local Small Business Development Center and why a community bank is often a better starting point than a big national bank. Plus: the phone call to make after a loan denial, the “three-legged stool” every business needs, and what banks look for when a nonprofit applies for a loan. If you’ve only ever thought about VC, this series is for you. 🎙️ ABOUT THE GUEST Kevin Franzese has spent 30 years in commercial banking, sitting on the side of the desk where loan decisions actually get made. He is the author of Approved: How Bankers Actually Decide and the creator of How Bankers Decide, a content brand that cuts through financial misinformation and shows business owners what banks really look for before they say yes. Based in Tampa, Kevin also is on the boards for the Rotary Club of Tampa and Meals on Wheels of Tampa. Website: https://howbankersdecide.com Instagram: https://instagram.com/howbankersdecide YouTube: https://youtube.com/@howbankersdecide 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.

  3. Oct 14

    S3 Ep 39 When Conviction Turns Into Defensiveness with Amanda Patterson Riso

    When conviction turns into defensiveness, early-stage startups stall. Amanda Patterson Riso, co-founder of McBeal AI and former co-founder and CEO of The Call List, joins Katrina Purcell to explain why founders need to fall in love with the problem, not the solution. She explains how to build low-ego feedback loops in high-stakes spaces like divorce and legal prep, and how to pitch a product pivot to your team as progress, not failure. Plus: the first step to take tomorrow morning if users aren’t adopting what you built. If you’ve been defending your solution instead of solving the problem, this episode is for you. 🎙️ ABOUT THE GUEST Human-centered SaaS builder, current co-founder of McBeal AI (divorce case-maker, parenting plan generator, legal prep confidant) and AI Agent Commons (your virtual operations team). Previously, co-founder + ceo of The Call List - Brandable, shoppable virtual events on your brand's terms. Proud to have shared our team's magic with Adweek, CNBC, Forbes.com, Glossy.co, Sourcing Journal, WWD, Retail is Your Business Podcast, RetailX Podcast, The Pop-Up Biz Podcast, $mart Women Invest podcast, with the New York Tech Meetup (#NYTM) community, PYMNTS.com, Summit Live, Women in Tech, The Wing, and more. Our team has been recognized in 2021 BizBash 500, 2020 Startup Award for Plug-And-Play Brand & Retail, and NYC Havas Retail Studio Challenge. Alumni of Springboard's New York Fashion Tech Lab (2019 cohort). Use McBeal AI for 50% off with code: CHAOS McBeal AI: https://www.mcbeal.ai/ LinkedIn: https://www.linkedin.com/in/amanda-patterson-riso-b1b39215/ Instagram: https://www.instagram.com/mcbeal.ai/ 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.

  4. Oct 7

    S3 Ep 38 Customer Retention Doesn't Happen on Accident with Natalie Madrigal

    Customer retention doesn't happen by default. Natalie Madrigal, founder of Perfect Your CX and a customer experience veteran of Google and Meta, joins Katrina Purcell to explain why a great product alone won't keep your customers, and what to do about it. She shares the first step every founder should take after a sale, and how early-stage startups can build a memorable client experience without a corporate budget. She also covers why founders should keep talking to customers as they scale, and three rules for a referral program that turns happy clients into repeat business and steady referrals. If your growth plan stops at the sale, this episode is for you. 🎙️ ABOUT THE GUEST Natalie Madrigal helps business owners grow revenue long past the first sale. She is the founder of Perfect Your CX, a consultancy focused on the part of a business that decides whether a client renews and sends you every referral they can... aka the client experience. She works with founders, operators, coaches, consultants, teams and experts who have goals of turning good work into repeat clients and steady referrals. Before consulting, she spent years on customer experience teams at non-profits, startups, and companies like Google and Meta, which is where she learned that client retention is a continuous process. Natalie is a born-and-bred New Yorker who runs on an amount of coffee that would concern most doctors and dances as often as she can. LinkedIn: https://www.linkedin.com/in/natalie-madrigal/ Instagram: https://www.instagram.com/perfectyourcx/ Subscribe to Open Tab Newsletter: https://perfectyourcx.myflodesk.com/theopentab 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.

  5. Sep 30

    S3 Ep 37 The Unsexy Secret to Scaling Your Business

    Is your startup vision outpacing your operations? Lian Abad, Director of Operations at The Hive and a fractional revenue operations leader, joins Katrina Purcell to explain why great operators act as the floor, not the hammer. Lian shares the warning signs of the founder trap, and what she learned building infrastructure for an IPO that never happened. She also explains why big-company playbooks can break a scaling startup, and how documenting founder-led sales helps founders stop being the bottleneck. If your processes still live in your head, this episode is for you. 🎙️ ABOUT THE GUEST Lian Abad is a fractional Director of Operations with a background spanning luxury hospitality, enterprise SaaS, and founder-led businesses. She spent years in revenue operations and GTM systems for Series A through Enterprise businesses. She’s scaled companies through hypergrowth, mergers & acquisitions and pre-IPO readiness. She now works with early-stage and growth-stage companies as a fractional operator designing the infrastructure that lets founders move fast without the foundation giving way. She is currently Director of Operations at The Hive, a full-service marketing agency. The Hive is building out its own Collective which is a community and marketplace for founders and small business owners. It’s a place to access vetted services from contractors and learn from other women in business navigating all stages of growth. Work with Lian: https://www.linkedin.com/in/lianabad/ Join the Collective: https://www.withthehive.com/community-1 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report. #ManagedChaosPodcast #StartupOperations #BusinessOperations #FounderLedSales #ScalingAStartup #Founders #OperationsLeadership #SOPs #StartupGrowth #FractionalCOO

  6. Sep 23

    S3 Ep 36 Stop Slapping AI on Broken Processes with John Sampogna

    Is AI actually making your business better, or just generating more stuff nobody reads? John Sampogna, co-founder and CEO of Wondersauce, scaled his agency to 100+ people, worked with brands like Nike and L'Oréal, and led the company through an acquisition. He joins Katrina Purcell to explain why slapping AI onto broken processes backfires, why he's done with 300-page AI deliverables, and how his "mental balance sheet" helps founders handle lost clients and surprise resignations without losing sleep. If you're scaling a business and trying to use AI the right way, start here. 🎙️ ABOUT THE GUEST John Sampogna is a seasoned entrepreneur, investor, and CEO with over 15 years of experience crafting award-winning strategies, digital experiences, and campaigns for renowned brands such as Golf.com, Nike, L’Oréal, Scott’s, Sixpenny, NYC’s Brookfield Place, Chandon, and Grubhub, among others. Inspired by his generation growing up with the Internet, Sampogna was among the first in his field to embrace social media as a creative tool for growth, earning recognition on Business Insider’s list of “30 Most Creative People in Advertising Under 30.” His insights have been featured in various media outlets, including Glossy, Adweek, CNBC, Marketing Brew, Ad Age, Yahoo, and Digiday. He has also appeared on globally ranked podcasts, as a judge for prominent industry awards, and on stages like the Brand Innovators Summit at the US Open. Today, he leads a team of over 100 technologists, creatives, strategists, and producers as the Co-Founder and CEO of Wondersauce, a growth and digital transformation agency that helps brands rethink how they're discovered, how customers engage with them, and how the work behind them gets done. Under his leadership, Wondersauce has earned a spot on Inc. Magazine’s Inc. 5000 list of America's Fastest-Growing Companies, built a roster of premier Fortune 500 clients and innovative startups, and was officially acquired by Project Worldwide, an advertising holding company. Work with Wondersauce: https://www.wondersauce.com/ LinkedIn: https://www.linkedin.com/in/johnsampogna/ Wondersauce on LinkedIn: https://www.linkedin.com/company/wondersauce 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.

  7. Sep 16

    S3 Ep 35 Follow the Profanity

    Five AI subscriptions and your team is still drowning in manual work? Dr. Jen Blum, astrophysicist, cybersecurity expert, and founder of JenAI Group, has a simple way to find the tasks AI should actually be doing: listen for the profanity. Jen joins Katrina Purcell to break down how small businesses can adopt AI without the hype, why chasing every new tool is a security risk, how to write prompts that stop AI from guessing, and where humans still need to stay in the loop. If you want practical AI automation instead of another subscription, start here. 🎙️ ABOUT THE GUEST Dr. Jen Blum is an AI and cybersecurity leader, entrepreneur, and self-described “AI Translator” who makes complex technology understandable and useful. After beginning her career as an astrophysicist, she built a career spanning national security, data science, artificial intelligence, and cybersecurity. She is the founder of JenAI Group, where she helps businesses and professionals move beyond the AI hype and identify practical ways to use AI in their work and everyday lives. Free AI Prompt Grader: https://grader.jenaigroup.com/ JenAI Group: https://jenaigroup.com LinkedIn: https://www.linkedin.com/in/jennifer-blum-phd/ 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report. #ManagedChaosPodcast #aiforsmallbusiness #aiautomation #artificialintelligence #promptengineering #smallbusinesstips #aiadoption #cybersecurity #foundertips #businessautomation

  8. Sep 9

    S3 Ep 34 How to Get Paid Faster: Fixing Unpaid Invoices as a Founder

    Most founders pour everything into landing the deal and forget the deal isn't done until they actually get paid. In this episode, Katrina Purcell talks with Grace Tabib, Founder and Head of Advocacy at DuePay, about why collections deserve the same rigor as sales, how to chase down unpaid invoices without burning the relationship, and the perfectionism spiral (and 4am breaking point) that nearly derailed her own business. 🎙️ ABOUT THE GUEST Grace Tabib is the Founder and Head of Advocacy at DUPAY, a subscription-based platform that gives creators, freelancers, agencies, and small businesses lawyer-built contract and invoicing tools, plus unlimited advocacy on unpaid invoices when a client delays, disputes, or ghosts. A Columbia Law graduate with a background in advocacy, supporting women leaders in Asia, food sustainability initiatives in Europe, and unaccompanied minors in California, Grace founded DUPAY in 2023 to bring an affordable, effective solution to the widespread problem of unpaid invoices in the creator economy. Since then, DUPAY has recovered over $1.3M for creators and agencies across 16 countries, with invoices ranging from $47 to $120K. Work with DUPAY: https://www.dupayme.com Instagram: https://www.instagram.com/dupayme LinkedIn: https://www.linkedin.com/in/gracetabib/ Promo: KATRINA10 for $10 off your first month of Tools + Protection (freelancers/creators) | KATRINA50 for $50 off your first month of an Agency/Small Business subscription 🚀 ABOUT MANAGED CHAOS Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell. 🔗 CONNECT WITH US Website: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell Instagram: https://www.instagram.com/managedchaospodcast ✨ Special Offer from Pobl.io Outsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.

5
out of 5
6 Ratings

About

Welcome to the Managed Chaos podcast, where host, Katrina Purcell gives you the startup business rundown in less time than it takes you to get to work. You can find Katrina on all of your favorite podcasting apps as well as on Instagram and YouTube, where we are @managedchaospodcast. For additional resources or to continue the conversation, you can find Katrina Purcell on LinkedIn. https://www.linkedin.com/in/katrina-purcell/ https://www.themanagedchaospodcast.com/