Transform Gov - the digital government podcast

Maeve Kneafsey

Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com  Hosted on Acast. See acast.com/privacy for more information.

  1. Could virtual hospitals replace hospital visits?

    Jun 22

    Could virtual hospitals replace hospital visits?

    What if your next hospital appointment happened from your kitchen table? In Part 2 of Transform Gov, Professor Derek O'Keeffe explains how Ireland is using digital technology to rethink healthcare delivery — from remote islands to nursing homes, prisons and beyond. You'll hear how: *Patients can be monitored safely at home. *Chronic diseases can be managed before emergencies happen. *Virtual hospitals are reducing unnecessary admissions. *AI and robotics could become everyday healthcare tools. This isn't science fiction. It's already happening. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. Find out more about the Ireland eGovernment Leadership Summit and Awards at: www.digitalgovawards.com If you enjoy the episode, please like, subscribe and share. Chapters 00:00 Introduction 01:33 Why chronic disease is changing healthcare 04:49 Why hospitals aren't designed for chronic illness 07:24 The idea behind the virtual hospital 09:44 Monitoring patients at home 10:58 Virtual wards explained 15:20 The island healthcare project 17:06 Why islands became the perfect test bed 18:37 A patient, a ferry and lambing season 20:06 Scaling the project across Ireland 21:41 Nursing homes, prisons and remote care 24:23 International interest from Australia 25:21 AI, robotics and the future of healthcare 27:48 Why innovation requires resilience 29:02 Final thoughts Hosted on Acast. See acast.com/privacy for more information.

    30 min
  2. Could drones deliver your medicine?

    Jun 16

    Could drones deliver your medicine?

    What if the biggest challenge in healthcare wasn't medicine... ...but getting the right people to work together? In Part 1 of this fascinating conversation, Professor Derek O'Keeffe — consultant endocrinologist, engineer and founder of the Hive Lab at the University of Galway — explains why solving healthcare problems often starts outside the hospital. From delivering medicines by drone after Storm Ophelia, to creating smart connected medical devices and bringing engineers and clinicians together, this is a story about practical innovation that is already changing lives. In this episode: • Why Derek calls himself a "physicianeer" • Why healthcare is full of engineering problems • The remarkable drone medicine delivery project • Why regulation is often a bigger challenge than technology • The story behind the "digital stent" • Why the best innovations start with a real human problem This isn't a conversation about gadgets. It's about using technology to make public services work better. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. Find out more about this year's Leadership Summit and Awards at: www.digitalgovawards.com If you enjoy the episode, please like, subscribe and share. Chapters 00:00 Introduction 01:35 What is a "physicianeer"? 03:20 From engineering to medicine 05:12 Why healthcare is full of problems to solve 08:15 Why technology isn't the difficult part 10:48 "The technology is easy. The people are hard." 11:24 The idea that led to medicine delivery by drone 13:18 Aviation, pharmacy and regulation 16:05 Building the Hive Lab 18:42 Collaboration between engineers and clinicians 21:15 The digital stent project 24:10 The garden hose moment 26:40 Why innovation often stays in the drawer 28:50 Making technology work for people 31:00 Final thoughts Hosted on Acast. See acast.com/privacy for more information.

    28 min
  3. The first COVID dashboard didn't exist... until Ireland had about two weeks to build it.

    Jun 9

    The first COVID dashboard didn't exist... until Ireland had about two weeks to build it.

    Justin Gleeson explains how a small team from government, Maynooth University and Ordnance Survey Ireland came together in March 2020 to create the platform that millions of us watched every evening behind Tony Holohan. A fascinating story about what can happen when technology, data and public service all pull in the same direction. Hosted on Acast. See acast.com/privacy for more information.

    35 min
  4. How Galway digitised 1,000 townlands — and put local heritage on the world map

    Jun 2

    How Galway digitised 1,000 townlands — and put local heritage on the world map

    What happens when local heritage meets digital innovation? In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Mannion, Heritage Officer, and Brídín Feeney from the GIS team at Galway County Council. Winners of the 2025 Ireland eGovernment Open Data Award, their StoryMaps project is transforming how communities discover, preserve and share local heritage. From digitising more than 1,000 townlands to helping local communities tell their own stories, this project demonstrates how open data, GIS technology and community engagement can deliver real public value. The conversation explores: • Why traditional booklets were no longer enough • Using GIS and StoryMaps technology to connect people with place • Building digital skills within communities • The role of open data in preserving heritage • Creating pride of place through technology • How a local project attracted international interest Transform Gov is brought to you in partnership with Accenture. Find out more about the Ireland eGovernment Awards: www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.

    34 min
  5. What if the biggest barrier to suicide prevention is fear?

    May 21

    What if the biggest barrier to suicide prevention is fear?

    Fear of saying the wrong thing.Fear of making things worse.Fear of even starting the conversation. In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide Prevention Office about “Let’s Talk About Suicide” — the winner of the 2025 Ireland eGovernment Education Award. This is a digital learning programme designed to help ordinary people recognise signs of suicidal distress and feel confident enough to step in and help. But this conversation goes far beyond technology. It explores: • Why lived experience completely changed the design of the programme • How language and tone can determine whether people engage or switch off • Why online learning was the right solution for a deeply sensitive subject • How digital tools can build confidence — not just awareness • What public sector teams can learn about communication, trust, and behaviour change One insight stands out: Many people taking the training were already worried about someone in their lives. That changes everything. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. To read more about free, accessible suicide prevention training from the HSE, or to enrol in Let’s Talk About Suicide, visit www.nosp.ie/training.  This episode includes discussion about suicide and self-harm, which some listeners might find challenging or upsetting. If you, or someone you know needs support, visit the HSE website www.yourmentalhealth.ie for information on mental health, minding yourself and others, and to find services or supports. Samaritans are also available anytime day or night for support, on freephone 116 123. Chapters 00:00 Introduction 01:30 Why the programme was created during COVID 04:10 Why suicide prevention training is different 07:20 Designing learning that builds confidence 10:15 The power of lived experience 15:05 “We get it now” — the turning point for developers 18:40 Fear of saying the wrong thing 22:10 Real-world stories and impact 25:00 What other public sector teams can learn 28:00 What happens next Hosted on Acast. See acast.com/privacy for more information.

    27 min
  6. From paper forms to AI: 23 years that completely rewired Ireland's Public Services

    May 15

    From paper forms to AI: 23 years that completely rewired Ireland's Public Services

    What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • To online transactions people trust • To fully integrated, citizen-first services • And now… cautiously stepping into AI This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t. You’ll hear: • Why early “digital” projects were little more than brochure websites • The moment citizens finally trusted online government services • The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other • How collaboration became the biggest shift of all • Why “citizen-first” wasn’t always the mindset — and how that changed • The truth about AI in government — less hype, more caution And crucially — what all of that means for what comes next. Hosted on Acast. See acast.com/privacy for more information.

    34 min
  7. From 3,000 to 18,000 applications — how the State rebuilt a system under pressure

    May 8

    From 3,000 to 18,000 applications — how the State rebuilt a system under pressure

    Two years and nine months. That’s how long people were waiting in the system — until everything had to change. What happens when a public service built for 3,000 applications a year suddenly faces over 18,000? That was the reality facing Ireland’s International Protection Office — a system under intense pressure, with growing backlogs, long delays, and real human consequences. In this episode of Transform Gov, Maeve Kneafsey speaks to Emer Mullins and Daniel Drennan, the team behind a transformation programme that didn’t just improve a service — it fundamentally redesigned it. From paper files that could stretch the length of a room…to fully digital workflows, online interviews, and real-time data dashboards… this is a story of what it actually takes to deliver change inside the public service — at scale, under pressure, and in real time. You’ll hear: What the system looked like before — and why it wasn’t sustainableHow they rebuilt processes before introducing technologyWhat changed for staff — and for applicantsHow decisions increased dramatically without simply adding more peopleWhat other public sector teams can learn from thisThis is not theory. This is real delivery. 🎧 Listen now — and if it resonates, share it with someone working on transformation. Chapters 00:00 — Welcome to Transform Gov 01:20 — What the International Protection Office actually does 02:30 — The surge: from 3,000 to 18,000 applications 04:44 — The “before”: paper, delays and pressure 06:44 — Waiting times: up to 2 years and 9 months 08:21 — The complexity: multiple agencies involved 10:07 — The tipping point — why change was unavoidable 11:25 — Where the transformation started 13:45 — Scaling up: staff, infrastructure and process 15:27 — From paper to digital — the reality on the ground 20:40 — Digitising 35,000+ case files 22:20 — Online interviews — what changed 25:49 — Time saved, faster decisions, real outcomes 27:30 — Preparing for new EU migration rules 29:39 — A fully digital applicant journey 32:38 — Data, dashboards and decision-making 34:59 — Lessons for other public sector teams 39:21 — What comes next Hosted on Acast. See acast.com/privacy for more information.

    41 min
  8. What judges actually look for — straight from the head judge

    Apr 29

    What judges actually look for — straight from the head judge

    An insider's guide to a brilliant entry for the Ireland eGovernment Awards Most teams think awards are about technology, scale, or budget. They’re not. On this episode of Transform Gov, we sit down with Declan Tuite, Head Judge of the Ireland eGovernment Awards, and Maeve Kneafsey, to break down what really separates winning entries from the rest. Why strong projects fall short. What judges are actually looking for. And how to turn your work into a clear, compelling entry. Because here’s the truth: The difference between winning and losing is often not the project — it’s how it’s explained. If you’re planning to enter the Ireland eGovernment Awards 2026, start here. Ready to enter? You can find step-by-step guides to entry on our website https://digitalgovawards.com/enter/resources/ Chapters 00:00 – Why this episode matters: helping you win 00:30 – Entries now open: key dates and deadlines 01:10 – Meet the head judge: Declan Tuite 02:00 – The #1 mistake applicants make 02:40 – It’s not the tech — it’s the story 03:20 – What judges actually look for 04:00 – Before and after: showing real impact 04:40 – Proof, not promises: using stats and evidence 05:30 – Who is the user? Why it matters 06:10 – Avoid this: jargon and over-explaining 06:50 – Innovation vs real-world results 07:30 – Picking the right category (and why it matters) 08:20 – Start early: why timing improves your entry 09:00 – Using supporting documents and visuals 09:40 – Writing clearly: answering the actual questions 10:20 – What makes an entry stand out 11:10 – Small projects can win (and do) 12:00 – Step-by-step: how to enter online 13:10 – Register, save, refine: how the system works 14:00 – Entering multiple categories 14:50 – What happens after you submit 16:00 – Final advice from the head judge 17:00 – Deadline reminder and key dates 18:00 – Why you should enter (even if unsure) Hosted on Acast. See acast.com/privacy for more information.

    22 min
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Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com  Hosted on Acast. See acast.com/privacy for more information.

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