Transform Gov - the digital government podcast

Maeve Kneafsey
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Transform Gov - the digital government podcast

Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com  Hosted on Acast. See acast.com/privacy for more information.

  1. 6 DAYS AGO

    Game-changing citizens service hub and winner of Ireland eGovernment Award

    Pauline Tracey, a 40-year public sector veteran, shares her inspiring journey from libraries and finance to leading Dublin City Council’s Citizen Hub – a game-changing platform delivering digital services that truly meet citizens' needs. 🎯 Key Takeaways for Public Sector Leaders: ✅ Prioritising high-impact services like housing, waste reporting, and bulky item collections. ✅ Building a customer-first framework with Granicus platform to integrate services seamlessly. ✅ Tackling challenges like illegal dumping and enabling choice-based lettings online. ✅ Using Tableau dashboards to track SLAs, improve service response times, and deliver accountability. ✅ Why splitting Digital Transformation from general ICT drives agility and focus. ✅ How in-house UX/UI design teams save money and improve citizen experiences. 🌟 “Digital transformation is about understanding citizen needs and making services accessible. It's not just technology; it’s trust, collaboration, and prioritisation. Follow Transform Gov for more insights into public sector digital transformation https://www.linkedin.com/company/ireland-egovernment-awards-transform-gov-podcast/?viewAsMember=true #PublicSector #DigitalTransformation #CitizenExperience #GovTech #Leadership #SmartCities #DublinCityCouncil #GovernmentInnovation Hosted on Acast. See acast.com/privacy for more information.

    33 min

  2. 12/16/2024

    Best-in-Class Digital Transformation in the public sector

    This episode of Transform Gov is packed with actionable insights for professionals working on website redevelopment, accessibility improvements, and international audience engagement. Hosted by Maeve Kneafsey, Episode 22 features Liz Coffey from the National Library of Ireland (NLI), sharing their journey to deliver a world-class digital platform for users at home and abroad. What You'll Learn: Bilingual Accessibility: How the NLI prioritised Irish and English language support, working with translation companies and automation tools like Sinosta to ensure high-quality content delivery. User Experience Design (UX): The role of user research, remote workshops, and data-driven decision-making in crafting a platform that meets diverse audience needs. Digital Innovation: Implementing features like ticketing integration, event management tools, and a robust content architecture to serve both domestic and international users effectively. Global Reach: The NLI’s success in attracting audiences from Japan, the US, and beyond to their unique collections on Yeats, Seamus Heaney, and other Irish cultural treasures. Genealogy and Family History: The popularity of the NLI’s parish registers and their value to researchers, especially those tracing family roots impacted by the destruction of the Four Courts archives during the Irish Civil War. Key Results: A remarkable 84% increase in reader ticket applications since launching the new website in March 2023. Expanded online visibility and engagement through international events, webinars, and social media campaigns. Enhanced analytics to understand and cater to user interests, from genealogy to Irish literature. Future Innovations: Liz Coffey gives an exclusive preview of the NLI’s ambitious plans, including the redevelopment of the West Wing into a vibrant cultural space featuring exhibitions, learning areas, and more. With the goal of unveiling these updates for the library’s 100th anniversary in 2027, the NLI continues to set the bar for public sector innovation. Advice for Public Sector Professionals: Plan with Purpose: Establish clear deliverables and business needs before selecting development partners. Iterate and Improve: Launch first, then refine based on user feedback and post-launch reviews. Collaborate Effectively: Work closely with translation and development partners to integrate workflows seamlessly into internal systems. Don’t Miss This Episode! This conversation is a goldmine of insights for anyone working on public sector digital transformation, multilingual content strategies, or engaging international and domestic audiences. Subscribe to Transform Gov and receive your personal update for more episodes spotlighting innovation in the public sector. Hit the like button, share this podcast! Hosted on Acast. See acast.com/privacy for more information.

    24 min

  3. 12/09/2024

    Inside Pobal’s Public Sector Data Revolution – Governance, Quick Wins, and the Future of AI

    Ready to find out how data is transforming public policy? In Part 2 of our conversation with Martin Quigley, Head of Data and Analytics at Pobal, we explore practical insights and game-changing strategies for leveraging data in the public sector. What you’ll gain from this episode:✅ Actionable Advice: How to kickstart data-driven decision-making, including the role of governance in maximising outcomes. ✅ Quick Wins vs. Long-Term Gains: Demonstrating early value without compromising foundational governance. ✅ High-Value Data Projects: Insights from projects like the HRB(Health Research Board) and NDTRS (National Drug Treatment Reporting System) reporting system, showcasing the power of linking datasets for impactful research. ✅ Empowering Data Entry Teams: Helping frontline workers see the bigger picture—how their efforts shape future policies. ✅ Building Trust in Data: Transparency, quality, and accessibility as the foundation of impactful analytics. What’s new in this episode? Discover the story behind Pobal Maps, with 500k views in the last 12 months, and how GIS technology boosted the usability of the HP Deprivation Index.Learn how Pobal collaborates with public sector users to create bespoke dashboards and track the impact of interventions over time.Explore the role of open data in making the HP Deprivation Index accessible for policy-making and research.Hear about Martin’s vision for the future, including generative AI innovations and strategies to prepare the workforce for the next wave of transformation.Why listen? Martin offers invaluable insights into tackling resistance to data governance, creating impactful data products, and integrating advanced technologies like AI into public sector workstreams. Hear how data can transform policymaking to create smarter, more responsive governments. Don’t forget to subscribe for more episodes that uncover the future of digital government! 🔗www.digitalgovawards.com #TransformGov #DataDrivenPolicy #PublicSectorInnovation #PobalMaps #GenerativeAI #DigitalGovernment Hosted on Acast. See acast.com/privacy for more information.

    20 min

  4. 11/28/2024

    Unlocking the power of data to drive public sector programmes

    In this episode Martin Quigley, Head of Data and Analytics at Pobal, explores how data is transforming policymaking and ensuring government supports reach those who need them most. With Pobal’s workforce growing from 220 to 720 people in just nine years—and its analytics team expanding to 32 experts—Martin reveals the critical role of data in shaping Ireland’s public policies. From answering over 1,200 Oireachtas questions annually to producing insights that guide early interventions for disadvantaged children, Martin shares invaluable tips on data management and governance frameworks that are relevant to anyone in the public sector. 🎥 Watch now to learn how data is driving smarter decisions and creating real impact across Ireland! Don’t forget to subscribe for more insights into transforming the public sector. 🔔 Hosted on Acast. See acast.com/privacy for more information.

    35 min
  5. Save Ireland's Heritage

    11/18/2024

    Save Ireland's Heritage

    Is our cultural heritage at risk of fading away in the digital age? In this fascinating episode, we sit down with Dr. Lisa Griffith, Director of the Digital Repository of Ireland (DRI) and winner of the Open Data Ireland eGovernment Award. Dr. Griffith shares how the DRI is safeguarding Ireland’s rich digital heritage, from pivotal moments like the Repeal the 8th Amendment campaign to the folklore of the Traveller community. Discover how open access to large and diverse collections not only enriches research but also keeps Ireland’s story alive on a global stage. Tune in to learn why preserving digital records is crucial for public sector organisations of all kinds and explore the DRI’s vision for a future where Ireland’s history is open, accessible, and secure for generations to come! Hosted on Acast. See acast.com/privacy for more information.

    35 min

  6. 11/14/2024

    Apprenticeships are Fueling Tech Careers!

    Ever wondered how apprenticeships can be a game-changer for tech talent in the public sector? In this episode of Transform Gov, we spotlight the FIT program, which has trained nearly 1,000 apprentices in software development, cybersecurity, networking, and more.  With 70% of tech roles suited to intermediate skills, apprenticeships offer a smart, cost-effective solution, keeping top talent focused on high-priority work while developing new tech professionals. The best part? 85% of apprentices stay on with their employer after qualifying—boosting retention and creating dedicated, homegrown teams. 🎥 Watch the teaser below and tune in to see how apprenticeships are opening doors to high-impact tech roles! Don’t forget to follow and subscribe for more insights on transforming public service! #TransformGov #Apprenticeships #TechCareers #PublicSectorInnovation Hosted on Acast. See acast.com/privacy for more information.

    26 min

  7. 11/07/2024

    Trailblazing pain management within the HSE using VR

    We're excited to introduce HSE innovation champion Anna Marie Kiernan, whose dedication to finding effective solutions for chronic pain patients has led to a groundbreaking outcome. With a relentless drive to improve quality of life, Anna Marie’s work has brought virtual reality into the pain management toolkit, transforming how patients experience relief and resilience. Joining her is Niall O'Driscoll, Joint CEO of ShineVR, the company behind this innovative VR solution. Together, they’re pioneering a unique approach that could reshape pain management across Ireland. Listen in as they share the journey, insights, and transformative impact of VR in healthcare—an inspiring testament to what’s possible when technology meets compassionate care. Hosted on Acast. See acast.com/privacy for more information.

    37 min

  8. 10/29/2024

    Unlock the Secrets Behind Fáilte Ireland’s Digital Transformation Success.

    Enjoy a transformation masterclass with Kathrin Chambers, Digital Marketing Manager at Fáilte Ireland (tourism board), to explore their successful digital transformation journey along with the story of their award-winning 'Keep Discovering Car-Free' campaign which earned them the Ireland eGovernment Marketing Award. Kathrin shares valuable insights into how they shifted their focus from brands to visitors first and defined clear goals for what success looked like. Discover how Fáilte Ireland streamlined their digital properties, consolidating websites from seven to three and optimising social channels with a headless CMS for seamless updates. Kathrin also reveals how they kept senior leadership engaged through show-and-tell sessions, documented their learnings in a wiki for future projects, and how their front-office team played a pivotal role during COVID, updating core databases and driving a surge in digital referrals for tourist organisations. Don’t miss this deep dive into Fáilte Ireland’s innovative strategies for digital growth and success! Hosted on Acast. See acast.com/privacy for more information.

    29 min
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About

Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com  Hosted on Acast. See acast.com/privacy for more information.

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