The Leadership Challenge Middle East

Graham

From the globally recognized leadership development program - this podcast has a focus on the Middle East but the conversations are applicable everywhere.

  1. Sep 16

    What Happens When the Leader Passes (Yes...that 'One')

    If you were to live to be 100 years old, that would be 36,500 days that you would’ve lived on this earth. But of course the inevitable can happen at any time and not all of us are going to reach 100 years. It’s often been said that if you were to live each day is if it was your last, you would make the most of every moment on this life. So are you as a leader, leaving every day positively for you and for those around you? If that were so, what a wonderful legacy you would leave if your departure from this earth was sudden and unexpected ? Of course, because of what they gained positively in their relationship from you as a leader that would translate into ongoing positive behaviors for them to share the legacy that you have left behind.  And this is another example of the ripples that might be created with a single stone dropped into the ocean and potentially the ripples could travel around the world. As a leader who met a sad and sudden demise, the behaviors that you demonstrated as a leader prior to this sudden event, would be a wonderful positive and inspiring legacy. As a leader, you make a difference every day. What if you wanna make a positive difference every day and live to be 100 years old If every day you lived that positive life as a leader, the recording of each day, in the ledger of life would be inspiring to everyone around you… And beyond. Yes, unexpected passing from this life does occur to leaders. It also occurs to manages. And although every life that passes, there is sadness left behind of far greater impact when it is a manager, the legacy they leave behind is imbued in the behaviors of those he or she has led and are now left behind. That legacy then creates an energy, lived through everyone’s life who has experienced the leadership of the leader who passed. And what if the leader leaves the organization, moving to another? Yes, of course there will be sadness that the individuals in the team are no longer experiencing the wonderful leadership that he or she delivered. And just as if the leader passed from this life, all those left behind will want to emulate the wonderful leadership that they have experienced and learned from every day. It’s up to you what legacy you will leave behind. Just imagine what would happen if every day you were the best leader you could possibly be.

  2. Sep 14

    TLC ME - You're a Leader - Where Ever You Are

    You’re a Leader - Wherever You Are. Where are you a leader? Do you put your leader jacket on before you leave home? Maybe you become a leader when you walk in the front door of the building where you work. Perhaps you wait until one of the team seeks your help. No. If you choose to be a leader, you’re a leader – all the time.   When you understand that leadership is a set of behaviors, , leadership is the way you walk through life. Wherever you are, you’re a leader. And it’s not hard. How hard is it to live your values all the time, wherever you are? If honesty is a value at work, you’’re not going to pack the hotel bathrobe into your suitcase as you’re packing to leave the hotel (By the way, that’s a crime.) How hard is it to do what you say you will do - to your children, your parents, your best friend and of course your partner?  How hard is it to share with others your belief of a future that’s better for all of us? How hard is it to always be looking for better ways to do things, to make life better for you and of course those around you. How hard is it to encourage others to be better than they thought they were, to enable them, so they show themselves and others what they are really capable of. How hard is it to recognize others for the good things that they do? That might even be a positive comment to the checkout operator in the supermarket, about what they’ve just done for you. Or someone in a customer service situation going beyond what they might normally do, just for you. There are opportunities for most of us many times a day to tell others how well they are doing. You are a leader and everything that you do every day is a reflection of your leadership. It’s not just when you’re sitting in the corner office - with the door always open -.it’s also when you make your team feel proud about their achievements. Once you decide to be a leader, you’re a leader. Your vulnerability, and your authenticity, your relationships with others, even your purpose in life is with you. That’s what leadership does for you: you take it with you wherever you go. And as a leader, you leave a positive impact on those you interact with… those you are leading. Even in the shortest interaction.

  3. Sep 9

    TLC ME - You're a Leader - Where Ever You Are

    Where are you a leader? Do you put your 'leader jacket' on before you leave home? Maybe you become a leader when you walk in the front door of the building where you work. Perhaps you wait until one of the team seeks your help. No. If you choose to be a leader, you’re a leader – all the time.  When you understand that leadership is a set of behaviors, leadership is the way you walk through life. Wherever you are, you’re a leader. And it’s not hard. How hard is it to live your values all the time, wherever you are? If honesty is a value at work, you’’re not going to pack the hotel bathrobe into your suitcase as you’re packing to leave the hotel (By the way, that’s a crime.) How hard is it to do what you say you will do - to your children, your parents, your best friend and of course your partner?  How hard is it to share with others your belief of a future that’s better for all of us? How hard is it to always be looking for better ways to do things, to make life better for you and of course those around you. How hard is it to encourage others to be better than they thought they were, to enable them, so they show themselves and others what they are really capable of. How hard is it to recognizing others for the good things that they do? That might even be a positive comment to the checkout operator in the supermarket, about what they’ve just done for you. Or someone in a customer service situation going beyond what they might normally do, just for you. There are opportunities for most of us many times a day to tell others how well they are doing. You are a leader and everything that you do every day is a reflection of your leadership. It’s not just when you’re sitting in the corner office - with the door always open -.it’s also when you make your team feel proud about their achievements. Once you decide to be a leader, you’re a leader. Your vulnerability, and your authenticity, your relationships with others, even your purpose in life is with you. That’s what leadership does for you: you take it with you wherever you go. And as a leader, you leave a positive impact on those you interact with… those you are leading. Even in the shortest interaction.

  4. Aug 6

    You're a Leader. Who Are You Responsible to ?

    “Well, I report to my boss. So I guess that’s who I’m responsible to.“ Well, that’s the answer from my manager and indeed the extension of that is that you are responsible to your manager. The question is “You’re a leader…” Let’s use the analogy of a ship’s captain.  And for this example, let’s just consider that he has received indications of a significant storm due in the next few hours. The captain is involved in making critical decisions that impact directly on the safety of the crew and of course the passengers. In this case these are his first responsibility. Then, of course, he has responsibility to the owners of the ship that he is captaining . And each crew member has responsibility for their fellow crew and the safety and well-being of the passengers. In every other context in which all leaders are working together, at different levels, they are responsible, vertically, up and down. They are responsible to the next leader up the line. And they are responsible to each person they are leading, or who sees them as a leader. Is there a conflict here? How can I be responsible to the person ‘above’ as well all the direct reports ? And who takes priority? It’s a little bit like the six-year-old boy who said to his father “I can’t get the balance right “. His father asked “what do you mean, the balance, what balance?” The boy replied “Well, when I’m with you, I love you. But when I’m with mum, I love her.“ (True story.) As the exemplary leader is going to be living his values, his Integrity will guide him to make sure that there is no compromise in his relationship with the team or his manager. And if there is an issue which is directed at him from his manager, which might relates to his team members, his responsibility is to listen to his manager, and we’re practical and reasonable, to defend and protect his team members. If a directive from his manager he’s not able to be changed and he’s going to impact negatively on his team, the leader will convey this news with honesty, authenticity, and of course empathy. But as far as possible, in all ways, the leader will be showing support, guidance, empowerment, and of course appreciation to the team members. After all, that’s who he - or she - is responsible for.

  5. Jul 27

    Leadership and Change and Challenges and Change.

    Leaders, face challenges, quite often daily. The book - regarded one of the top 5 leadership books of all time - written by Jim Kouzes and Barry Posner is, after all, called The Leadership Challenge. Change can come unexpectedly. It can wear unexpected guises. It can begin in a heartbeat - and set the heart racing. Those who manage change, effectively are nimble, adaptive and welcome the positive aspect of every change. A key leadership attribute here is understanding the importance of intentional acting rather than just firefighting. In The Leadership Challenge, The Five Practices provide a clear, even immutable pathway to guide change to a positive outcome. When leaders follow this and the team members know the support they always get, there are few resisters to the change.   The framework of The Five Practices ensures there are few, if any, casualties along the way.  Always, when there is a clearly articulated, shared vision of the future, and the leader reminds them of the future and the journey they’re all on together, change is embraced and challenges overcome, as mere potholes on the road forward. And of course, when the leader and all team members, who know that they, too, are leaders, actively Challenge the Process, almost as a mantra, to find a better way, to learn from mistakes, to share the learning when dealing with change and challenges, change is welcomed as an opportunity and they rigorously overcome challenges. It’s as if the leader and the team have become the ‘teflon team’ and are further strengthened with each challenge.

  6. Jun 11

    Do You Trust YOUR Leader ?

    Do You Trust YOUR Leader ?  “Trust him ? Depends what day of the week it is.” “Depends what he wants me to do for him. “ Does he trust you? “Same answers. ” The term ‘engagement’ is often used as the measure of behavioral commitment in teams - highly engaged equals highly productive. Their number of factors individuals behaviors that combined to make a measurement or assessment of engagement. Trust between members of the team and the leader is a critical element. Leadership is a relationship and the glue in any relationship, being in the workplace or outside is trust. In The Leadership Challenge by Jim Kouzes and Barry Posner, Jim Kouzes says : Trust trumps everything.  The term “He’s got my back” or variations on that, I somewhat cliché, but in reality it means trust is embedded in the relationship. And when trust is in place, there are no shades of trust. “I know I can trust him. “is regarded as absolute. When a leader says, “I’ve asked this staff member to complete this important task and I know he’ll do it well and on time” there is no questioning that this won’t be achieved. Even if the word isn’t used, the belief that “I trust him” is implicit. Performance moves to another level when all the relationships in a team built on trust trust. Engagement is strengthened with all team members knowing that with trust comes support if it’s needed. Of course, trust is built by actions and the response to those actions which occur over period of time. Brake trust – and you’re done. Second chances don’t come easily. Repairing bruised or broken trust is never easy - “I’m sorry, I didn’t mean it” doesn’t cut it.  Sometimes trust can never be regained. Even though it is built by a series of often small actions, once broken those small trust building reactions have lost their credibility. And of course, trust goes both ways. When this exists, all team members will likely know that potential outcomes for the team have a multiplier effect, in terms of results. Everyone knows that what they individually do to build and validate the trust, provides them with an environment where they are supported totally. In The Five Practices of Exemplary Leaders in The Leadership Challenge, each Practice helps build or reinforce trust. Two examples: in Model the Way leaders ‘live their values.’ What trust can I have in you if you don’t live your values, say, of integrity, of honesty, of teamwork. It is called Model the Way - the FIRST Practice - for a reason.   The Third Practice - Enable Others to Act - how will you feel if I, as your leader, give you an opportunity to perform in an area which you thought was challenging, beyond you even. You will likely feel not only does my manager believe I can do this, but he trusts me to achieve the outcome. Maybe trust isn’t the glue in the relationship: let’s call it the ‘Super Glue’.

  7. Jun 11

    Leaders Navigating Through External Conflict

    We’ve all experienced some form of conflict in the workplace. We know that not all conflict is negative. Conflict is simply the coming together of divergent viewpoints where those involved ideally express their points of view openly. In this process, it can lead to a greater understanding of that different point of view and even an acceptance of validity of the ideas being expressed. This is healthy. And usually each side of the discussion, retains respect for the other. But there can be a much more serious conflict which can arise when dealing with another department or indeed, an external organization.  A million dollar contract could be in jeopardy. . Seeking shelter from the impending storm, diverting all incoming phone calls to a phone you know won’t be answered and even hiding under the desk will only antagonize the person who’s leading the conflict from the other side. Remember, “leadership is a relationship.”?  And yes, you are a leader. And what about the person who’s leading your team or your division? He, or she, understands the importance of the relationship that they have with all those they are leading. Once you realize that you have a potential conflict brewing that could have significant consequences for the organization, not only the team, it’s time for you to engage the relationship you have with your leader.  Trust, honesty, openness are key attributes, which should’ve been built between you and your leader. Imagine that you are the one approached regarding a significant, and developing, conflict. Depending on the complexity, and even the seriousness of the conflict, here is an opportunity for you to gather all the team, explain what you understand of the conflict. Then, with their input, write the key elements of the conflict on your favorite flip chart.  As the exemplary leader that you are, you will know that there is a good chance that you don’t have the solution, but that when you enable each of your team members to express their views, to contribute their input into what might otherwise have been a complex situation, amazing things can happen. As the exemplary leader that you are, you will know that you don’t have all the answers. Now it’s time to initiate the conversation with “the other party“.  So what has the leader really done? He or she has facilitated a discussion with the team, underpinned by the values of integrity, honesty, openness. We call this, of course Model The Way. (The Leadership Challenge - First Practice of Exemplary Leadership.) The leader has also encouraged the team and individuals in the team to challenge conventional thinking about the issue at the core of the conflict. This is The Third Practice. And throughout the discussion, the leader is reminding them of his belief that they most likely have the answers. The Fourth Practice - Encourage the Heart. Conflict solved -.by the team.

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From the globally recognized leadership development program - this podcast has a focus on the Middle East but the conversations are applicable everywhere.