First Response with PepperBall CEO Bob Plaschke

Bob Plaschke
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"First Response," is an interview series hosted by PepperBall CEO Bob Plaschke. This series aims to shine a spotlight on the thought leaders within the public safety industry and provide a platform for these individuals to share their experiences, insights, and the valuable lessons they've learned through their careers in law enforcement.

  1. DEC 4

    First Response Podcast with Bob Plaschke, Episode 20 - Barton Bollfrass - The New Tools Protecting First Responders

    A flood isn’t just water. It’s noise, darkness, panic, a moving car you can’t predict, and a victim who might fight the person trying to help. That’s why we brought on Barton Bollfrass, a Navy EOD diver turned technologist, who builds training environments and tools that mirror the chaos without the body count. Barton walks us through Fathom Tanks, the physical simulator that puts first responders into rushing water around real vehicles, with reluctant “victims,” lightning, sirens, and the stress that makes or breaks decisions. When teams can fail safely and reset in seconds, they learn what matters: how to move, how to communicate, and how to bring everyone home. We also dive into the gear side of the job. Barton’s RoboRounds lab takes on hard problems with simple ideas: break complex automotive glass at standoff using ultra-hard ceramics so officers create an opening without closing distance; use compact “tangler” rounds to snag drone rotors over yards of airspace, avoiding explosives and collateral damage; and blind hostile sensors with LIDAR-disrupting payloads that smear and scramble optics without destroying property. These tools pair with non-lethal platforms like PepperBall to expand options between talking and force, giving responders space and time when scenes turn volatile. The throughline is practical innovation for public safety. Most flood drownings involve vehicles, yet few responders get live, realistic reps on submerged cars. Drones smuggle contraband and scout borders, but low-risk defenses are scarce. Cameras and robots multiply watchful eyes, yet reversible ways to neutralize them are rare. Barton’s approach closes those gaps with stress-realistic training and precise, purpose-built technology. Listen to hear how these systems work, the data behind their design, and the stories from teams who say their rescues felt exactly like the tank. If this resonated, share it with someone who cares about first responders, subscribe for more behind-the-badge stories, and leave a review to help others find the show. Got a scenario we should tackle next? Tell us—we’re listening. https://www.pepperball.com

    37 min
  2. First Response Podcast with Bob Plaschke, Episode 1 - Sgt. Michael Sugrue Walnut Creek Police Department (Ret.): Relentless Courage - PTSI and Police Leadership

    NOV 3

    First Response Podcast with Bob Plaschke, Episode 1 - Sgt. Michael Sugrue Walnut Creek Police Department (Ret.): Relentless Courage - PTSI and Police Leadership

    In this debut episode, PepperBall CEO Bob Plaschke speaks with former Air Force captain and Walnut Creek Police Sergeant (ret.) Michael Sugrue, author of Relentless Courage, a book that chronicles his personal battle with mental health challenges that peaked after he had to use lethal force.  Sugrue talks about the invisible toll of daily trauma on first responders and explains why “post-traumatic stress injury” (PTSI) is a more accurate and constructive term than “disorder,” outlining how repeated exposure to crisis produces real, physical changes in the brain. He contrasts short, defined combat deployments with the relentless, years-long hyper-vigilance of civilian policing, then lays out practical leadership steps: honesty, openness, and vulnerability from command staff to normalize seeking help. The discussion closes with a direct appeal to public-safety leaders and community partners to support evidence-based wellness programs, peer resources, and tools that create time and distance for safer outcomes. https://www.pepperball.com

    17 min

  3. OCT 25

    First Response Podcast with Bob Plaschke, Episode 19: Chief Scott Hughes, Hamilton Township, Warren County, OH: From Hypervigilance To Better Training: A Chief’s Case For Major-League Policing

    The front line is loud, but the mindset behind it is louder. Chief Scott Hughes joins us to unpack the lived reality of hypervigilance, why officers won’t sit with their backs to the door, and what constant scanning does to stress, health, and family life. From there, we dig into an uncomfortable truth: we expect “major league” perfection from police while funding “T-ball” training. Hughes argues for a new model built on daily fundamentals, stress-inoculated scenarios, and real coaching that turns good judgment into second nature. We also tackle the swelling scope of police work. Understaffing and attrition have left fewer veterans to mentor new officers, even as the call mix expands to mental health crises and social conflicts that law enforcement shouldn’t always own. Hughes lays out practical alternatives: triage that reserves cops for genuine public safety threats, partnerships with clinicians, and clear guidelines that reduce needless escalations and liability. When seconds count and less-lethal tools don’t always work, policy must meet reality. Use of force sits at the center of public debate, and we confront the myths head-on. Objectively reasonable force often begins when instructions are ignored, and what the public sees in a five-second clip rarely shows the chaos officers face. We offer simple, actionable tips for safer traffic stops—hands visible, dome light on, wait for direction—and a candid look at why force never looks “good” on a sidewalk. If communities want fewer errors and better outcomes, the fix is straightforward and hard: fund meaningful practice, align responsibilities with expertise, and keep talking about the why behind tactics. If this conversation helped clarify the how and why of modern policing, subscribe, share the episode with a friend, and leave a review telling us which change you’d fund first. https://www.pepperball.com

    41 min

  4. SEP 17

    First Response with Bob Plaschke Episode 18, Doug Shoemaker Chief of Police, Denton, TX Police Department (Ret.): Leadership in Crisis: Navigating Modern Policing Challenges

    What does policing look like beyond the dramatized TV portrayals and sensationalized headlines? In this illuminating conversation with retired Chief Doug Shoemaker, we uncover the profound realities of modern law enforcement leadership and the extraordinary psychological burden carried by those who wear the badge. Chief Shoemaker brings 33 years of frontline experience to this discussion, including his roles as Chief of Police for both Denton, Texas and Grand Junction, Colorado. Now working alongside renowned leadership expert Simon Sinek at "The Curve," he's helping shape the future of police leadership in America. The statistics are staggering - while average citizens experience only 2-4 major traumatic incidents in their lifetime, police officers witness hundreds throughout their careers. Yet they're expected to maintain their humanity and professionalism through it all. We explore how police culture has evolved from the old "suck it up" mentality to embracing wellness as a crucial component of effective policing. Perhaps most surprising is Chief Shoemaker's revelation that nearly half of all police calls have nothing to do with law enforcement at all. Officers routinely serve as social workers, mental health first responders, and community mediators - roles rarely depicted in entertainment media that focuses exclusively on arrests and action. The fragmented nature of American policing - with 18,000 different agencies nationwide - creates unique challenges for consistency in training, standards, and leadership. We discuss what it might look like to build a more cohesive system while maintaining the community-specific approaches that make American policing unique. This conversation provides rare insight into the heart of law enforcement, revealing both the extraordinary challenges officers face and the evolving approaches to leadership that support them in serving their communities with humanity and effectiveness. Whether you work in public safety or simply want to understand what happens behind the badge, this episode will transform how you view the complex world of modern policing. https://www.pepperball.com

    41 min

  5. AUG 29

    First Response with Bob Plaschke Episode 17 - Chief Ken Wallentine: You Matter Like I Matter: Rebuilding Trust in Law Enforcement

    What does it mean to carry five generations of law enforcement legacy? Ken Wallentine, the Chief of the West Jordan (Utah) Police Department, takes us on a remarkable journey through 150 years of family policing history—from his great-great-great-grandfather who served as a Deputy US Marshal during the Civil War to his daughter who texted "Dad, I'm okay" after a tense armed standoff just yesterday. Behind the badge lies a profound philosophy that guides Chief Wallentine's department: "You matter, like I matter." This simple yet powerful approach recognizes the humanity in both officers and community members. As policing has evolved from six-shot revolvers and minimal training to AI-powered body cameras and comprehensive mental health support, the fundamental mission of connecting with people remains unchanged. Chief Wallentine offers candid insights into how modern officers navigate expanded responsibilities as frontline mental health responders while carrying public expectations that often seem superhuman. He reflects on his own emotional journey through critical incidents without support, contrasting it with today's robust resources for officer wellbeing. The conversation explores how technology has transformed policing—from body cameras that translate dozens of languages in real-time to training that teaches officers to "speak to the camera" when creating permanent records of their interactions. The most compelling revelations come when discussing de-escalation—not as a tactic but as a goal dependent on creating conditions that help subjects modify their own behavior. This perspective challenges conventional thinking about use of force, suggesting that tools like PepperBall can actually facilitate de-escalation by providing alternatives to deadly force. Subscribe to hear more authentic conversations with the real heroes behind the badge—the voices that are "a lot louder and, frankly, a lot more interesting" than the headlines might suggest.   https://www.pepperball.com

    36 min

  6. JUL 22

    First Response with Bob Plaschke Episode 16 - Lt. Davin Cole (Ret.): Breaking Silence: A Hidden Mental Health Crisis

    When retired Lieutenant Davin Cole reveals that police officers experience three to five traumatic events every month—the equivalent of what most civilians face in an entire lifetime—you begin to understand the monumental mental health challenges behind the badge. Through raw honesty, Lt. Cole shares his 31-year journey in law enforcement that culminated in addiction, depression, and a desperate act that ended his career. Despite two officer-involved shootings and countless traumatic scenes, it was an injury during canine training that set him on a path of prescription opioid dependency and undiagnosed complex PTSD. His story represents a startling reality: approximately 40% of officers develop substance abuse disorders, while suicide rates soar at four times the national average. What makes this conversation particularly illuminating is Lt. Cole's insight into why people choose careers in public safety. Many first responders, he observes, come from backgrounds of childhood trauma, unconsciously driven to become protectors after feeling unprotected themselves. This creates a dangerous cycle where those already carrying personal trauma are continuously exposed to new traumatic events without adequate processing time or support. The podcast explores emerging best practices for departments, including confidential mental health access, regular debriefing sessions for seemingly routine traumatic exposures, and early intervention. Lt. Cole emphasizes that the old "suck it up" culture is slowly giving way to recognition that mental wellness requires the same attention as physical fitness and tactical training. Whether you work in public safety or simply interact with first responders, this conversation will transform your understanding of what it means to wear the badge. Next time you encounter a police officer, remember they may have just witnessed something most of us will experience only a handful of times in our entire lives. Follow Lt. Cole's work at DavinCole.com or connect with him on LinkedIn for more resources on first responder mental health. https://www.pepperball.com

    40 min

  7. JUL 1

    First Response with Bob Plaschke Episode 15 - Deputy Chief Jim Martin: Community Policing Meets Modern Technology: How Pueblo PD is Saving Lives

    What makes someone dedicate their life to policing? For Deputy Chief Jim Martin of the Pueblo Police Department, it's about community connection, innovation, and heart. Born and raised in Pueblo with family roots stretching back a century, Martin returned after military service to protect the community he loves – not just as an officer, but as a youth football coach impacting hundreds of kids' lives. Technology is revolutionizing how Martin's department serves their Colorado community. Their Real-Time Crime Center deploys drones to emergency scenes within 60-90 seconds, providing officers with what Martin calls "an angel in the sky." The results are tangible: 21 shooting victims received life-saving care who would have otherwise gone undiscovered, as no citizen calls were received for these incidents. Despite these advanced capabilities, Martin emphasizes strict policies protecting privacy rights while enhancing public safety. The conversation tackles recruitment challenges facing departments nationwide, particularly in states with recent police accountability legislation. Yet Martin remains focused on building trust, dismissing the misconception that officers choose the profession "because we're bullies." Instead, he offers a simple truth: "We do this job because we care and have a deep love and passion for our communities." Perhaps the greatest testament to this philosophy? Two officers now serving alongside Martin once played on his youth football teams as fifth graders. Subscribe to hear more real stories from the frontlines of public safety, where technology meets humanity, and discover the individuals behind the badge working to make their communities safer places to live. https://www.pepperball.com

    38 min

  8. JUN 26

    First Response with Bob Plaschke Episode 14 - Deputy Director of Public Safety Brad Petersen, Cottage Grove, MN: Mental Health Challenges in an "Average" Police Force

    The mental health challenges facing police officers in America's suburban departments deserve just as much attention as those in major metropolitan forces. Deputy Director of Public Safety, Brad Petersen of Minnesota's Cottage Grove Police Department pulls back the curtain on what he describes as an "average" American police agency - not too urban, not too rural, with officers handling just 5-10 calls per shift. In these relatively safe communities, officers face a unique psychological challenge: maintaining vigilance without succumbing to complacency. "Because our community is so safe, it's easy to get lulled into a false sense of security where we drop our guard and fail to recognize potential dangers," Peterson explains. This balancing act creates its own form of stress that compounds the universal challenges officers face. The statistics are sobering. While the average American experiences 4-7 traumatic incidents in their lifetime, police officers encounter 200-400 over a 20-year career. This cumulative trauma contributes to suicide rates among retired officers that are twice the national average. Cottage Grove has responded with a comprehensive wellness program including mental health training, counseling, peer support, canine therapy, and chaplain services. Today's officers also navigate increasingly complex use-of-force situations and societal issues beyond traditional law enforcement. When asked what he wishes the public understood about policing, Peterson's answer was simple but profound: "Officers are humans and we're not perfect. We're trying to do the best we can... a little grace and forgiveness would be awesome." Recorded during National Police Week, this conversation offers vital perspective on the humans behind the badges in America's most typical police departments. Subscribe to First Response for more stories that take you behind the scenes of modern policing and the real challenges facing those who serve. https://www.pepperball.com

    34 min
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"First Response," is an interview series hosted by PepperBall CEO Bob Plaschke. This series aims to shine a spotlight on the thought leaders within the public safety industry and provide a platform for these individuals to share their experiences, insights, and the valuable lessons they've learned through their careers in law enforcement.

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